Just had a chat with Joe who helped me not make a massive mistake over no claims bonus ! Thank you Joe fast and helpful on what could have been costly Go compare is an excellent site though with cl... Ver mais
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Veja o que dizem as avaliações
Contacted One Direct on their live chat with a query about a new insurance policy. Shanice was extremely polite and helpful! Sorted my query within a couple of minutes! Fantastic customer service!
Im a new customer and needed to make some tweaks to my policy. Joe B was my agent who answered all my questions and explained everything fully and even confirmed he cover I had and asked if I needed t... Ver mais
Joe B was very help and able to sort out my issue with my insurance certificate before my policy was due to start. Nice to have that piece of mind that all was correct.
Detalhes da empresa
Escrito pela empresa
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Informações de contato
Reino Unido
- onedirectinsurance.co.uk
4,8
Excelente
268 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from Shanice
Shanice was prompt, polite and helped with my query very quickly.
5 de outubro de 2026
Avaliação não solicitada
Really good experience
Really good experience with Joe via chat to update my policy details! Thank you 😊
5 de outubro de 2026
Avaliação não solicitada
Shanice was really efficient in dealing…
Shanice was really efficient in dealing with my query and answering all additional questions I had. Thank you
2 de outubro de 2026
Avaliação não solicitada
Shanice B 🫶
Shanice B 🫶
Excellent customer service explained everything and even helped again when the connection thank you 😊
2 de outubro de 2026
Avaliação não solicitada
Fantastic customer service …
Chatted with Joe as I needed to change payment date, dealt with my query very quickly and efficiently, friendly to boot, all round a very positive experience
2 de outubro de 2026
Avaliação não solicitada
The representative was very…professional
The representative was very professional and helped me through the whole process. Very quick with her answers. Shanice is a credit to the company
2 de outubro de 2026
Avaliação não solicitada
Joe was so helpful
Joe was so helpful, knowledgable and would be very happy to use his help again! Thank you so very much!
2 de outubro de 2026
Avaliação não solicitada
Shanice was swift with the answers to…
Shanice was swift with the answers to my questions
2 de outubro de 2026
Avaliação não solicitada
Had a chat with Joe regarding a new…
Had a chat with Joe regarding a new quote. He was very detailed, efficient and pleasant with the conversation. Recommended.
2 de outubro de 2026
Avaliação não solicitada
Tip top customer service
Im a new customer and needed to make some tweaks to my policy. Joe B was my agent who answered all my questions and explained everything fully and even confirmed he cover I had and asked if I needed to upgrade anything else I had. Wonderful experience, very happy customer!
2 de outubro de 2026
Avaliação não solicitada
I was helped quickly and efficiently…
I was helped quickly and efficiently and my problem was resolved within 30 minutes by the web chat
2 de outubro de 2026
Avaliação não solicitada
Professional, effective
Quick, professional response from Shanice, understood the trouble shooting algorithm & implemented a resolution promptly, ensuring the IT team would follow up to ultimately resolve the issue encountered
2 de outubro de 2026
Avaliação não solicitada
Joe was very helpful
Joe was very helpful and supported me with the query within minutes
2 de outubro de 2026
Avaliação não solicitada
Very quick and responsive chat line
Very quick and responsive chat line with Joe, helping me to manage the on line portal. Efficient, helpful and plain speaking. Well done Joe.
2 de outubro de 2026
Avaliação não solicitada
Shanice was very helpful regarding…
Shanice was very helpful regarding sorting immediate cover
1 de outubro de 2026
Avaliação não solicitada
Had an online chat with Shanice who…
Had an online chat with Shanice who immediately changed my DD date to a better date for me. Very quick and helpful. Thank you
1 de outubro de 2026
Avaliação não solicitada
Shanice …
A very helpful young lady called Shanice put my mind at rest on a newly acquired policy, as I wasn't sure what is included.
All good
1 de outubro de 2026
Avaliação não solicitada
Joe was very helpful and talked me…
Joe was very helpful and talked me through everything , so far good customer service.
1 de outubro de 2026
Avaliação não solicitada
Shanice was prompt and accurate with…
Shanice was prompt and accurate with her answers. Thanks Paul
1 de outubro de 2026
Avaliação não solicitada
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