One Direct Insurance  Avaliações 

I had a complicated query with the insurance cover on one of my vehicles, which Shanice was able to resolve for me in a matter of minutes. Wonderful expertise and very professional !

Very helpful with my amendments and quick problem solving from Shanice. Really appreciate the speedy support. Thank you ☺️

I am currently with One Direct but have just taken out a new policy for a car I have purchased, I needed this to go through asap so I've used the online chat speaking to SHANICE who has dealt with what I needed very promptly.
Thanks so much 😊

Shanice made the experience very easy, well recommended

The girl I spoke to answered very quick so there was now waiting about,I would recommend the company, every thing iv asked iv got an answer street away.

Shanice was my agent and very helpful
Great work

Shanice was very helpful and quick to resolve my problem.

The portal hasn’t been working well. I found logging onto a chat challenging but when I did. I had Shanice and she was able to deal with my issue straight away and also removed the £5 admin fee for the change I wanted on my policy due to the acknowledging the issues I had been having. This was really appreciated and for that reason I give this review a 4 star otherwise it certainly would be 1 star.

JUst bought a policy and had to change some personal details. So helpful and quick with thteir actions.

Abbie T was super helpful managed to get around issues which were stopping me making a change to my policy via the portal very effeciently. Thanks Abbie T

Abbie was able to quickly resolve the problem I was having registering

It was a pleasure to speak immediately to a human and not questioned by a bot.
The agent answered all my queries and supplied me with an add-on quote to be held for a couple of weeks.
Could not be better and the agent was precise, to the point and competant.
Martin Frankfurt

Purchased my policy online and required the policy docs asap. Shanice was brilliant on live chat and ensured my documents were pushed through as soon as possible. Great customer service

Great service from Shanice today, issue sorted in no time at all - Many thanks Shanice.

Shanice was brilliant help full and polite.
Many thanks Shanice

I had to make a change to my policy on the 1st day and Abbie made it very straightforward - well done Abbie

Shanice B was very helpful in getting my policy cancelled.
The process was very quick and she answered my questions well.

It was very difficult to start a life chat on the portal, but after some navigation through other Web sites I finally managed to speak to Abbie who was very helpful and solved my problem. I would give Abbie 5* but unfortunately was very disappointed with the portal.

Quick and easy to use the live chat I spoke to an agent called shanice very helpful and was speedy with what I requested :)