Just had a chat with Joe who helped me not make a massive mistake over no claims bonus ! Thank you Joe fast and helpful on what could have been costly Go compare is an excellent site though with cl... Ver mais
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Veja o que dizem as avaliações
Contacted One Direct on their live chat with a query about a new insurance policy. Shanice was extremely polite and helpful! Sorted my query within a couple of minutes! Fantastic customer service!
The portal hasn’t been working well. I found logging onto a chat challenging but when I did. I had Shanice and she was able to deal with my issue straight away and also removed the £5 admin fee for th... Ver mais
Im a new customer and needed to make some tweaks to my policy. Joe B was my agent who answered all my questions and explained everything fully and even confirmed he cover I had and asked if I needed t... Ver mais
Detalhes da empresa
Escrito pela empresa
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Informações de contato
Reino Unido
- onedirectinsurance.co.uk
4,8
Excelente
279 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shanice was very helpful and straight…
Shanice was very helpful and straight to the point. She immediately dealt with my query. My policy was with me within half an hour. Excellent service!
10 de setembro de 2026
Avaliação não solicitada
Cancelling My Policy
I needed to cancel my policy as I didn’t realise that I was already insured with someone else, Shanice B was super helpful and confirmed that what I was saying was true and dealt with my issue with professionalism
8 de setembro de 2026
Avaliação não solicitada
Once you take out a policy there’s no…
Once you take out a policy there’s no way to cancel it online chat doesn’t work and there’s no way of speaking to anyone they have you trapped it’s a complete scam
8 de setembro de 2026
Avaliação não solicitada
Missed driver on my policy
After finding my husband had been missed off my new policy I contacted live chat and Shanice was very helpful sorting it out. She added my husband straight away.
8 de setembro de 2026
Avaliação não solicitada
Abbie was really good
7 de setembro de 2026
Avaliação não solicitada
Helpful and efficient…
Shanice was very helpful and efficient and dealt with my enquiry immediately. Thank you.
7 de setembro de 2026
Avaliação não solicitada
Professional & prompt service
Professional & prompt service, I would recommend One Direct based upon my experience today - thank you Shanice!
4 de setembro de 2026
Avaliação não solicitada
Speed and accuracy of customer service
Shanice sorted out access to my policy straight away.
4 de setembro de 2026
Avaliação não solicitada
Shanice was very helpful completed my…
Shanice was very helpful completed my query very quickly
4 de setembro de 2026
Avaliação não solicitada
Had to change my cover for a new…
Had to change my cover for a new vehicle and Debbie was great with my renewal for new car and was really easy and quick to do and she was really helpful great customer service
4 de setembro de 2026
Avaliação não solicitada
Top tier customer service
Abbie was great to talk to. Answered any queries i had fast and solved my problem in minutes.
She would be my first pick in a draft any day.
2 de setembro de 2026
Avaliação não solicitada
Abbie was very helpful answering my…
Abbie was very helpful answering my questions,
2 de setembro de 2026
Avaliação não solicitada
My experience was absolutely fantastic…
My experience was absolutely fantastic it was easy to do and very responsive and reassuring
1 de setembro de 2026
Avaliação não solicitada
Shanice was so helpful and really…
Shanice was so helpful and really knowledgeable. Great experience of customer service
1 de setembro de 2026
Avaliação não solicitada
Skullduggery - Check the policy excess
I got a quote for car insurance on a comparison site & One Direct were the cheapest - BUT watch out & read the small print. The Excess was well over £3000 pounds. Skullduggery behaviour
31 de agosto de 2026
Avaliação não solicitada
The agent Shanice dealt with my query…
The agent Shanice dealt with my query efficiently and promptly
5 stars
28 de agosto de 2026
Avaliação não solicitada
Very helpful and not speaking to a…
Very helpful and not speaking to a robot and no waiting around trying to speak to someone.
28 de agosto de 2026
Avaliação não solicitada
Your colleague Shanice
Your colleague Shanice, was very helpful with my enquiry and sorted my issue instantly.
27 de agosto de 2026
Avaliação não solicitada
Query with vehicle insurance cover
I had a complicated query with the insurance cover on one of my vehicles, which Shanice was able to resolve for me in a matter of minutes. Wonderful expertise and very professional !
25 de agosto de 2026
Avaliação não solicitada
Very helpful with my amendments and…
Very helpful with my amendments and quick problem solving from Shanice. Really appreciate the speedy support. Thank you ☺️
25 de agosto de 2026
Avaliação não solicitada
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