One Empire Avaliações 

453
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely in love with my One Empire set! The design is absolutely stunning, with such beautiful attention to detail, and the quality is incredible. You can really tell how much care goes into each... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely obsessed with my new lingerie set! 😍 The quality is amazing, the fit is so flattering, and the attention to detail is beautiful. You can really tell how much care goes into their pieces! T... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve had such a great experience with One Sleep Empire! The clothes are super comfortable, great quality and fit really well. The team have also been so lovely and easy to work with throughout the who... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cheap stock on a site that looks like Australian stock was it’s directly imported from overseas. Don’t expect a refund or a credit. They flat out refuse a refund despite their sizing being completely... Ver mais

Detalhes da empresa

  1. Loja de lingerie
  2. também em
  3. Loja de moda feminina
  4. Loja especializada em roupas íntimas

Escrito pela empresa

We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

453 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(453)

66 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

They have sent me the wrong items and i…

They have sent me the wrong items and i have contacted them and had no reply.

26 de agosto de 2024
logotipo da One Empire

Resposta da One Empire

Hi Amelia,

Thank you for flagging this with us. We strive to ensure all orders are correct, and we're sorry we missed the mark this time.

Please rest assured that this is not the level of service we aim to provide. We understand how frustrating it can be to receive the wrong items and not get a prompt response.

To resolve this as quickly as possible, our team will reach out this morning. We'll prioritize your request and ensure that the correct items are sent to you immediately. ♥

Again, we apologize for the inconvenience and appreciate your understanding. We value your business and hope to make this right xx

Avaliado com 3 de um total de 5 estrelas

Only buying again cause they gave me a discount

I bought the Amira Purple Lingerie Set, the Magnolia Pink Bodysuit, and the Lira Blue Intimates Set.

Loved the look of the lingerie, The website layout was perfect - everything looked so good! I ordered multiple pieces and fell for the bundle bargains.

However, I ordered the same sizes for every set (for reference I'm an AU size 12/L and 10D) - some things fit but others were too big which is a bummer (I'm looking at you Purple bralette/bustier)

If you're wearing these pieces the majority of the week (which I am) - the lingerie lasts for a month.

During/After a month - the lace in the pink bodysuit kept sticking together and ripped from me wearing it so much.

One of the straps in my blue garter ripped off as I was putting it on.

And YES the above is very VERY noticeable irl.

I was naive in thinking that this fast fashion would last longer, especially for the price.

There's a reason most lingerie brands use bra sizes and not dress sizes - to reduce the risk of the customer not fitting the garment.

I'm not saying that I'm not gonna buy from here again *cause with my budget I will*.

I feel as though we are all stuck between a rock and a hard place as most brands whether cheap or expensive are still fast fashion. and I'm unsure whether I'll get better garment quality if I start paying more for lingerie.

I hope that One Empire will slow down its fashion and focus on quality > and quantity then this would be a go-to brand.

29 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered and 5 minutes after I realised that I had chosen the wrong size. I sent them a message with no hope at all and when my items got shipped I realised the size had been changed. Shortly after, I received a message from their customer service team confirming that the items had been changed before shipping.
I can’t wait to receive the items but so far I’m super happy with this brand!

2 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delivery issues

Was having delivery issues, without hesitation One Empire organised another shipment straight away and it's already due to be delivered. Customer service and communication is phenomenal. Cannot wait to shop here again.

24 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love shopping at One Empire

Love shopping at One Empire! So much that I only buy my lingerie from them now. The price and quality are amazing, and the sizes are true to size. I recommended One Empire to my sister, who is now also addicted. Keep up the great work guys!

15 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, received my package missing part of my order. Emailed and complained, received an email back same day and was advised it’s on back order and would be sent through shortly. Cant complain.

12 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service

Placed an order then after the fact was told no stock was available. Suggestions were made of other in stock items but none were similar.
I requested a refund and was originally told no, but upon further insistence I was given my refund

26 de junho de 2024
logotipo da One Empire

Resposta da One Empire

Hi Stacey,

Thank you for sharing your experience with us. We really apologise for the inconvenience you faced due to the unavailability of the item you ordered. We understand how frustrating it can be to place an order and then be informed of a stock issue.

We strive to keep our inventory updated to prevent such situations, but occasionally, discrepancies can occur. We are also sorry to hear about the initial difficulty in processing your refund. This is not the standard of service we aim to provide.

We appreciate your patience and persistence in resolving the matter, and we're glad that we could eventually fulfill your refund request. Your feedback is invaluable to us, and we will use it to improve our processes and customer service.

If you have any further concerns or need assistance in the future, please do not hesitate to contact us directly at hi@oneempire.com.au

We hope to have the opportunity to serve you better in the future.

Warmest regards ♥

Avaliado com 5 de um total de 5 estrelas

My fave lingerie

Easy website to use, beautiful products, reasonably priced. Delivery was quick and they fit perfectly, and the quality is lovely.
This is my second purchase from One Empire and I’m super happy again !
Thanks

24 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Don't waste your time.

Don't waste your time.
Horrible service, paid for express 5 day shipping, 18 days later they have no idea where my package is. After endless automated responces from One Empire I finally dealt with a Customer service representative who was as skillful as a politician in avoiding refund questions.

Save yours sanity buy elsewhere.

5 de junho de 2024
Avaliação não solicitada
logotipo da One Empire

Resposta da One Empire

Hi Thomas,

Thank you for your review, and we are so sorry to hear this. It looks like it appears to be a delay with the courier. We have gone ahead and refunded the express shipping cost for you.

Thank you for your patience ☺

Avaliado com 4 de um total de 5 estrelas

Great experience

Great experience ! I got the delivery before it was due. I am in love with the two pieces that I got. I already recommended to friends.

28 de maio de 2024
Avaliado com 1 de um total de 5 estrelas

Didn’t receive my item

25 de maio de 2024
logotipo da One Empire

Resposta da One Empire

Hi Lara,

Thank you for your review, your order is still currently in transit as standard shipping was selected. Your order is expected to arrive on the 14th of June. Please reach out if you need any further assistance.

Thank you for your patience ♥

Avaliado com 5 de um total de 5 estrelas

Size chart was a little confusing but…

Size chart was a little confusing but Bridgette made sure I was getting the right size even after placing an order. Nothing was too much of a hassle. Can’t wait for my sets to come in ❤️

23 de maio de 2024
Avaliação não solicitada

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