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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrible! The company doesn't assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment - as if it is no longer their problem. Cheap mattress... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been staying here for 11 days so far (out of a planned 49-night stay), and the experience has been extremely disappointing and concerning. Upon arrival, I had to wait around 45 minut... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you are apartment owner, please don't make the same mistake as me, and give this company your apartment to manage. They are the biggest scammers in Dubai. Will show you inflated and fabricated ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

We stayed at one of their properties at Dubai Marina for two weeks. We arrived late at night and discovered some maintenance issues and missing kitchen essentials. They sent a crew first thing the n... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de apartamentos para temporada
  2. Locadora de Casa de Férias
  3. Companhia gestora de propriedade

Escrito pela empresa

One Perfect Stay opened its doors in 2016 with a mission to give an unmatched guest experience and to generate unbeatable returns for our investors. One Perfect Stay is a market leader short-term rental industry of UAE having over 200 bespoke homes in most favorite tourist hotspots in Dubai. Maintaining value and scale is unheard of which we have achieved by vetting hundreds of homes while keeping in mind the quality of the property, the location, the interior, the views, and the eco-system surrounding the property.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

100 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Apartment Owner - Horrible Experience

If you are apartment owner, please don't make the same mistake as me, and give this company your apartment to manage. They are the biggest scammers in Dubai. Will show you inflated and fabricated excel sheet revenue models, but at the end will collect very little revenue for you. There is no transparency in sharing of information, nor will they respond to your emails or complaints.

Please stay away from them.

4 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Highly not recommended. Stay far away from this company

I, as a landlord, had a terrible experience with this company. Payments were consistently late, requiring constant chasing on my part. There was a lack of transparency and communication regarding payments.

There is even shortage of payment and it was difficult to get any kind of updates.

Communication was difficult as they routed me through multiple layers of people who frequently needed to confer with each other before providing updates.

When I tried reaching out to the CEO, her response was sarcastic and dismissive. This attitude reflects the company's values, which seem to stem from the CEO. We have proof of their shortcomings and their failure to adhere to the contract, yet they make it hard for us to exit the agreement. Overall, I cannot recommend this company due to their unprofessionalism and poor business practices.

Stay far far away from this company.

16 de abril de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Outstanding Service for Holiday Accommodation

I had an amazing experience with One Perfect Stay during my holidays. Their professionalism and dedication ensured I found the perfect residence. From start to finish, they were attentive, providing tailored options and invaluable local insights. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process. Thank you for making my stay unforgettable!

14 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Phenomenal Service

I wanted to take a moment to share my heartfelt gratitude for the incredible team at One Perfect Stay.

From the very beginning, they've been nothing short of amazing. Whether it's Mr. Ahmad Ali, ensuring everything runs smoothly with my short-term rentals, or him bringing fresh ideas and designs to life, or Mr. Sajid keeping things spotless, they've consistently gone above and beyond.

What impresses me most is their genuine care and dedication. They don't just see me as a client; they treat me like a friend. They listen to my concerns, address any issues promptly, and always strive to find the best solutions.

Thanks to their hard work and expertise, my property has become a true gem. I'm grateful for their professionalism and the peace of mind they provide.

12 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

landlord

landlord, the worst experience i ever had
False promises, unprofessional customer service, a fight to get back my money. Stay away if you have a property to rent out short term specially ALI and JACAL this people make you trap this people are layers

31 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is scams

This company is scams

5 de dezembro de 2023
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

We're deeply concerned to hear your feedback. We take such allegations seriously and would appreciate further details to address your concerns promptly. Please reach out to us directly so we can investigate this matter thoroughly.

Avaliado com 1 de um total de 5 estrelas

Big hustle they don’t get trap

Big hustle they don’t get trap. Stay away Our property was with them never got the right money from them always need to email them and ask for it.
Always said property is empty in dec month never get full money from them
Not trustable at all.
Landlords be aware. The big talker is Ali don’t get trapped in their words.

30 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible

Horrible! The company doesn't assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment - as if it is no longer their problem. Cheap mattresss that nobody can sleep on, cockroaches, complementary water bottles unsealed and opened already, broken bathtub, blinds don't work. Don't recommend using this company - there are much better options in the UAE.

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dishonest and disrespectful company

Title: Unreliable Service and Non-Compliance - One Perfect Stay Review
My recent experience with One Perfect Stay has left me thoroughly disappointed and dissatisfied. Despite signing a contract with clear terms and conditions, the agency failed to honor its commitments, and their unprofessional conduct was highly unsatisfactory.
Firstly, One Perfect Stay consistently failed to comply with the terms outlined in our agreement. Their inability to meet even the basic requirements set forth in the contract reflects a significant lack of professionalism and dedication to client satisfaction. Moreover, their disregard for the agreed-upon terms showcases a complete lack of respect for their clients' time and expectations.
In addition to this, the lack of response to emails further exacerbated the situation. Despite numerous attempts to contact them for clarification and resolution, there was an utter disregard for communication. This lack of responsiveness not only reflects poorly on their customer service but also highlights their blatant disregard for accountability and client concerns.
Furthermore, the issue was compounded by their failure to make payments on time, and in some cases, not at all. Such financial discrepancies are simply unacceptable and demonstrate a severe lack of commitment to fulfilling their obligations. As a customer, the experience of dealing with delayed or missing payments has been both frustrating and financially burdensome.
In conclusion, my experience with One Perfect Stay has been nothing short of disappointing. Their failure to adhere to our contract, lack of responsiveness to communication, and their inability to make timely payments have significantly tarnished their reputation in my eyes. It is with deep regret that I cannot recommend their services to others, as their unreliability and lack of professionalism are concerning and unacceptable.

12 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible experience

Terrible experience! We booked an apartment via AirBnb, paid full amount on Sep 8. Check-in date was Sep 29 (after 3 weeks). When it was less than 1 day before check-in, host called us and told us that we need to cancel our booking because A/C in apartment doesn’t work and they proposed another apartment in very far area instead. First of all, if I cancel booking by myself, I would lose my money. And after that this company ignored us in Airbnb chat, they didn’t answer us. We contacted support for helping, support told us that they called host (this company) and they told them that apartment was sold! We are shocked, they told different reasons of cancellation to us and Airbnb support team. Only after asking a support about cancellation, support cancelled our booking. We are feeling like this company were trying to cheat us. They were very rude while talking on phone with us as well. Our booking was canceled by Airbnb side 2 hours before our check-in and we had to quickly find another apartment, and everything was more expensive and far from place we needed! Be careful if you work with this company, you can lose money!

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I Rented a apartment on a month to…

I Rented a apartment on a month to month basis . Decided to leave, to another holiday apartment and No legal documents where signed. This company has not returned my deposit of 3000 dirhams. He refuses to return it. This is completely absurd. Do not use one perfect stay they will not return your deposit.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Landlords, stay away from this management company

I am a landlord that entrusted this company to manage my property in Downtown Dubai.

Their performance were terrible (50% below market price, terrible occupancy).

I did some mystery bookings to test their processes - their revenue management team has no clue how to manage pricing. Have the screenshots of all conversations, message me to see. Quite funny to see.

I tried to terminate the contract earlier, they would hold my apartment hostage without renting it out.

Stay away.

8 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Responsive and friendly staff

We stayed at one of their properties at Dubai Marina for two weeks. We arrived late at night and discovered some maintenance issues and missing kitchen essentials. They sent a crew first thing the next morning to resolve our concerns. We truly appreciate their responsiveness.

The unit itself has a magnificent full Marina view. We savored our meals in the balcony and enjoyed daily walks along the marina. There is a gym and a swimming pool. The metro, taxis, groceries, and restaurants are nearby. The beach is about a 20-minute walk. We'll definitely come back.

7 de junho de 2023
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello John,

Thank you for your review! We're glad you enjoyed your stay despite initial hiccups. We appreciate your kind words about our responsive team and the magnificent Marina view. We look forward to welcoming you back soon!

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