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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrible! The company doesn't assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment - as if it is no longer their problem. Cheap mattress... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been staying here for 11 days so far (out of a planned 49-night stay), and the experience has been extremely disappointing and concerning. Upon arrival, I had to wait around 45 minut... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you are apartment owner, please don't make the same mistake as me, and give this company your apartment to manage. They are the biggest scammers in Dubai. Will show you inflated and fabricated ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

We stayed at one of their properties at Dubai Marina for two weeks. We arrived late at night and discovered some maintenance issues and missing kitchen essentials. They sent a crew first thing the n... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de apartamentos para temporada
  2. Locadora de Casa de Férias
  3. Companhia gestora de propriedade

Escrito pela empresa

One Perfect Stay opened its doors in 2016 with a mission to give an unmatched guest experience and to generate unbeatable returns for our investors. One Perfect Stay is a market leader short-term rental industry of UAE having over 200 bespoke homes in most favorite tourist hotspots in Dubai. Maintaining value and scale is unheard of which we have achieved by vetting hundreds of homes while keeping in mind the quality of the property, the location, the interior, the views, and the eco-system surrounding the property.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

100 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 4 de um total de 5 estrelas

Would 100% book again. 10/10 views

AMAZING apartment. Perfect location. Walking distance to blue waters and the walk (jbr), supermarket right next door. Small beach across the road. Beautiful views!

There were a few problems when we first arrived but the team were quick with communication and had someone out within 1 hour!

2 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst property management company in…

Worst property management company in Dubai. They excel in cheating landlords out of revenue by manipulating the booking amounts on their website. Disgusting and ethically poor bunch of people. Definitely a big NO to deal with.

16 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zero for this company,if you are…

Zero for this company,if you are landlord in Dubai dont give your appartment those people One pefect stay holiday homes,they will rent your appartment and steal your money,you will just see high revenue in the hostify but they will not give you same amount,also you will get restriction in cancelling agreement,they will act as they are the owner, you will not get your right to cancel until after termination of 3 months,DET or DTCM complaint section will not help you even Dubai land will not do anything.You will be in headache all the time. Investor or landloard DONT waste of your time to DEAL WITH ONE PERFECT STAY HOLIDAY HOMES/KEY VIEW VACATIONAL RENTAL.Scam and thief.I dealt with those 2 agencies and both are thief.MOST OF LICENSED HOLIDAY HOMES AGENCIES IN DUBAI ARE FRAUD AND THIEF.ITS BETTER TO MANAGE YOUR PROPERTY BY YOURSELF TO REDUCE HEADACHE OF UNETHICALLY CHEATER AGENCIES.

12 de dezembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good Service, Old Building

David is an excellent host. We had contacted a few operators in Dubai and most of them didn't even bother to call back. David reached out to us right away, very patiently listened to our requirements and gave me the options to review. The whole process was very smooth. Unfortunately, the building we stayed in quiet old and I was informed about this before the check-in the well. The apartment was comfortable, the amenities were good. However, the pool was closed for renovation for 2 days, not much of a trouble as it was during weekdays. Overall it was a good experiance. I would definitely book with them again :)

13 de novembro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Noah,
You made our day!
Sorry about the inconvenience with the pool, we hope it wasn't much trouble. See you soon!

Avaliado com 4 de um total de 5 estrelas

Highly Recommend OPS for your Holiday Home

Highly recommend OPS for your holiday homes with 100% professional teamwork. The team ensures you sit back and relax while they convert your space into a cozy space for guests. They manage the space with utmost care and love, and attend to all customer concerns. Huraiz has been a very professional account manager.

3 de outubro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Aysha
You made our day! Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Such a perfect stay

Such an amazing apartment with complete marina view. Would love to stay again :)

15 de novembro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Thank you, Akshay!

Avaliado com 1 de um total de 5 estrelas

Roaches infested rental

We rented an apartment in Silicon Oasis for 1 month, the flat was not ready when we came, their cleaners were still cleaning in a rush and made us wait. The place they rented us was infested with roaches, they sent pest control but there still roaches after that. There was a water leak in the toilet and there was no shower curtain. The unit also has camera that no one ever mentioned anywhere that we needed to charge, plus they expect you to have the charger for for it? Just not right! Be careful when you’re dealing with this company.

15 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend staying with OPS

Highly recommend staying with OPS. Had a seamless experience staying with then. Beautiful and well kept property.

5 de novembro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Thank you, SheharBano!
Looking forward to welcome you again

Avaliado com 4 de um total de 5 estrelas

Perfect weekend getaway

Booked a short weekend getaway with One Perfect Stay for my sister's birthday and the team above and beyond to make our stay exceptional. They had a cake arranged for us. We stayed in Burj Views, the apartment had a panoramic view of the Burj Khalifa from the balcony. The apartment size a bit smaller but the location was perfect. There are restaurants and cafes downstairs and a supermarket in the same building. The Dubai Mall is at a walkable distance but a car would be advised. The team is very professional and quick to respond. I'll definitely book again!

4 de novembro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Sara,

Thank you for choosing us to celebrate your sister's birthday. We are glad to hear you both had a fun getaway and we hope to see you soon.

Avaliado com 5 de um total de 5 estrelas

Good experience with OPS

I have an apartment in greens and put on short term through OPS. They have renovated the apartment pretty well within our small budget.

8 de dezembro de 2021
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Aasema,
Your apartment is one of our personal favorites! Thank you for the kind review.

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY

Totally different appartment to the one i paid for! This is a workers appartment not a holiday one. Absolutely disgusting.

11 de outubro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Bruce,

We are sorry to hear about your unpleasant experience with our company. The apartment you booked from Booking.com is the same in which you check-in. We understand you needed balcony chairs for your stay, but because the balcony is not spacious, we cannot keep balcony chairs. However, we do apologize for the inconvenience that it may have caused during your stay and we wish to welcome you again.

Avaliado com 2 de um total de 5 estrelas

"Luxury apartment" at Dubai Palm…

"Luxury apartment" at Dubai Palm Jumeirah did not have hot water, vacuum not working, toilet flushing not working properly, kitchen tab leaking and most of drainage not working properly. Apartment desperately needs attention. One Perfect Stay was not able to fix ANY of these during 2 months! Never again...

19 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have to put one star just to leave a…

I have to put one star just to leave a comment. If you have an investment you care about, do not trust this company with it. My "Account Manager" claims she has nothing to do with the lack of bookings, no replies, I don't think they know how lead generation works or even how to close deals. HORRIBLE.

18 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional company mis managing my property …

As a landlord i was adviced to sign with them to manage my company .. they are actually mis managing my apartment, unprofessional, even there higher management are so bad , thanks God i have a smart apartments and i was following up closely but they were not attentive , they go very low than the market prices , a-lot of missing items they never care about. Un professional, and when u reach for their boss she lack a proper communication skills .. so be away from them . And safe ur self the trouble.

Thanks for the reply ,

I already send an email that i want my apartment back to my management.

Iam unsatisfied with the way you are managing my apartments to date , u may be successful in making the apartments occupied but unsuccessful in making me having a worth full revenue from it .. the revenue iam getting, iam paying it for the utilities.. and when i was managing it by my self i was doing much better.
The point of putting my apartment under short term rental is actually to increase my revenue and that was not the case with your company due to going lower for the market prices just to keep the apartments occupied and thats not what i want . And all the landlord should know this.
And when i ask you why you told me to have a good reviews.

Good reviews will come without going lower than the market prices and sacrifice my revenue so that your company have a good reviews.

You were unsupportive to my investments and i already send an email to break up the contract and by the way i have 2 of my friends who already sign with you have the same idea about your company , is not just me ..
and they will break there contract with your company as well.

13 de outubro de 2022
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Muneera,

I am sorry to hear that you feel this way whereas, both your apartments have been performing well and we have maintained an average occupancy of almost 87& at a competitive rate based on the market. Because you were satisfied with our performance with the first apartment, you signed your second apartment with us almost 2 months later. However, I do understand and acknowledge the issue you were trying to raise with our CEO. As the team has tried to explain earlier, we do not appreciate the camera that is installed with the door lock, the guests do not feel comfortable and it is against the local guidelines. Our CEO was approached regarding this issue on her personal Social Media accounts and she requested you to send her an email. I hope we can resolve the slight misunderstanding that we have and continue working together seamlessly. The DTCM team also advised the same to us that we cannot have a camera on the door while managing the apartment at Holiday Homes. I hope we can find a mid-point and move past this issue to continue with our fruitful partnership.

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