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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrible! The company doesn't assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment - as if it is no longer their problem. Cheap mattress... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been staying here for 11 days so far (out of a planned 49-night stay), and the experience has been extremely disappointing and concerning. Upon arrival, I had to wait around 45 minut... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you are apartment owner, please don't make the same mistake as me, and give this company your apartment to manage. They are the biggest scammers in Dubai. Will show you inflated and fabricated ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

We stayed at one of their properties at Dubai Marina for two weeks. We arrived late at night and discovered some maintenance issues and missing kitchen essentials. They sent a crew first thing the n... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de apartamentos para temporada
  2. Locadora de Casa de Férias
  3. Companhia gestora de propriedade

Escrito pela empresa

One Perfect Stay opened its doors in 2016 with a mission to give an unmatched guest experience and to generate unbeatable returns for our investors. One Perfect Stay is a market leader short-term rental industry of UAE having over 200 bespoke homes in most favorite tourist hotspots in Dubai. Maintaining value and scale is unheard of which we have achieved by vetting hundreds of homes while keeping in mind the quality of the property, the location, the interior, the views, and the eco-system surrounding the property.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

100 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

One perfect stay

One perfect stay - is management company which serves my property in dubai . People from one perfect stay are very friendly and quick to respond to my any requests, they professional perform their work promptly and competently. Utilities prices for apartment are paid on time . I want thank and highly appreciate the work of Mr. Ahmed Waqas (short term rental expert) and Mr. Muhammad Waseem (design and reconstruction expert ) and Mr. Sajid (head of cleaning department) they are very competent and big professionals who knows their business. They are also Experienced organizer , Responsible and very attentive . I especially note their ability to interact with demanding client like myself . They always find the right solutions to emerging issues and tasks. The well-being of my property is the fruitful result of their hard professional work .
You have proved your professionalism in such a short time, i look forward to further fruitful cooperation.
I wish each of you and your company prosperity and success in your personal and professional life .

7 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best experience ever

It was one of my best experiences.. perfect place to spend your vacations.. staff and management is quite cooperative.. rooms are spacious and comfortable. Services are great .. I will definitely visit again. Thumbs up 👍❤️

15 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We will be back for sure to this apartment!

It was the perfect place for our short vacation !
The apartment looks exactly like in the pictures! Very spacious, bright and equipped with everything.
Location was very convenient, few minutes from the beach and walking distance to the mall .
Check in was very smooth !
Thank you ! I will definetly come back

26 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

perfect staying.

perfect staying.

totally satisfied their service and qualities.

in addition, i left my belongings at the room.

it is quite expensive thing. but their team found and report me.

their staff is so kind and honest.

thank you so much.

22 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In fact

In fact, I would like to extend my sincere thanks to all the staff who make sure to coordinate the dates of receiving the apartments, cleaning and customer service. This is really not easy, as my flight was late. However, everything was ready as I requested, and the apartment was very wonderful, as I imagined it, and more. Even the fatigue of traveling for hours was removed as soon as I entered the house, as if its my own property. They sent the security guard to check on me, and in the morning They greeted me with a welcome message that filled my day with activity and made me eager to visit the country and tour it. As for the cleaning staff, they were meticulous in the smallest details with good skill. It was a wonderful experience. Thank you, One Perfect Stay.

1 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FRAUD!!!!!!

FRAUD!!!!!!! This company stole my funds and left me and my 10 year old child on the street at night. They rented us a run down moldy filthy condo. It was absolutely disgusting. It was unsafe and moldy and a health hazard. It was not even cleaned.
They stopped replying to us and stole our $600.00 and still do not reply weeks later.
The reply to this review is untrue. I stated I can provide numerous videos and photos to substantiate this claim Airbnb has not denied my request in fact you have not received the moneys as they are currently on hold stop lying you are disgusting people in your business is disgusting.

19 de janeiro de 2023
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Nic,
It's unfortunate that you have written this review whereas the situation is not as your describe. The apartment was booked through Airbnb and upon check-in we did recieve you complaint and we arranged for our team to visit you and inspect the situation. However, you refused and left the apartment. The team still inspected the apartment and there were no molds. Thereafter, when the refund request was raised from your end to Airbnb even they didn't accept it because the evidence provided did not support the claim.

Avaliado com 1 de um total de 5 estrelas

watch out OWNERS not to trust this agency as they promise you big numbers to sign your apartment for rental pool, on the end they dont deliver good revenue.

I sign Perfect stay from Sept 2022 as agency in charge to book short term rentals in my property in the palm dxb. 1st month, they didn’t manage to list my apartment for rentals because of a lot of excuses. I wont specify but for me this is the 1st alarm that I thought something is wrong. October 2022 they started getting booking but I got minimum income received. December 2022 came, the most busiest time of the year and the apartment became slow and most days its empty.
This made me terminate the contract with Perfect stay and give my 3 mos notice immediately. I told them that I can revoke the termination if they show a good performance for remaining months. however, January came and they didn’t made any single booking so I decided to ask them to just handover the property immediately. no bookings are done till the termination period so why to waste time. they didn’t consider my request and keep my apartment in hostage. i try contacting their office directly as the manager IN charge im dealing is not client oriented and its just useless talking to him. no answer from official email, its like talking to a wall. they didn’t deliver the income as promised from beginning but they have the nerve to follow the condition as per contract.
This is the worst agency so please watchout!!!

19 de janeiro de 2023
Avaliação não solicitada
logotipo da One Perfect Stay

Resposta da One Perfect Stay

Hello Sofia,

You have been a valuable client of ours and we absolutely love your property. Please allow us to address you concerns - The property was not live within the first week because of the maintainance work you requested for the property - which inlcuded changing the wiring of the AC theromostat and the lights in the bedroom. Upon singing the contract, this was mutually agreed that the apartment would be live after 10-14 days due to the said maintainance. We recieved the booking as soon as the apartment was live and the rental were higher than the market average. In December, we do agree the apartment was unbooked for the first few days due to the traffic being redirected towards Qatar due to the World Cup Finale - however, we recieved bookings after a dry period and till date the apartment has been booked at a market competitive rate. With regard to the termination request, it was well-recieved and acknowledged but as communicated by the Relationship Manager, we have a contract in place which specify the notice period and as per the company policy, the apartment will be handed over once the notice period is completed.

Avaliado com 1 de um total de 5 estrelas

There is a long list of issues from…

There is a long list of issues from sales team to variety of false claims for the property.

The only good part was the proximity of metro station.

Sales Services and property was managed very very poorly.

I have reported all issues in writing. Despite paying entire amount in advance NO help & support was provided. Will tell all my contacts NEVER to engage with this property.

Landlord should be aware how badly his property is managed the real state agents.

25 de dezembro de 2022
Avaliação não solicitada

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