Roxane was very kind, cooperative and understanding. She helped me a lot to understand everything clearly. She walked me through the details so that I could choose the best plan.
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Veja o que dizem as avaliações
It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
A empresa respondeu
Great insurance platform. Although there were many reviews here outlining the flaws of this company a few months ago, recently it has significantly better. After south Hampton took over there were som... Ver mais
A empresa respondeu
Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last N... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contato
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,8
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a great experience with Roxane…
I had a great experience with Roxane the broker. Very easy and smooth experience. Definitely recommend !
27 de outubro de 2026
Roxane was very kind
Roxane was very kind, cooperative and understanding. She helped me a lot to understand everything clearly. She walked me through the details so that I could choose the best plan.
19 de outubro de 2026
Very professional and helpful
22 de outubro de 2026
Very good explanation about what I’m…
Very good explanation about what I’m looking for. Good service
22 de outubro de 2026
Resposta da Onlia
Thanks so much, Natasha! We always strive to simplify insurance, so it’s wonderful to hear the Onlia team explained your coverage well. We’re thrilled to have you as a customer, and we’re here if you need support.
Great communication
21 de outubro de 2026
Resposta da Onlia
Thanks so much, Mario! Communication with our customers is very important to us, and it means a lot that you’re a happy customer. We truly appreciate your support!
Resposta da Onlia
Thanks so much for your feedback, Ame! We’re so glad you’re happy with our customer service, and we look forward to continuing to ensure you have the best insurance support!
Resposta da Onlia
Thank you, Biniam! We truly appreciate you choosing Onlia. Please let us know if there’s anything we can do to ensure you have the best insurance support.
The staff member
The staff member, Gail was incredibly helpful and thorough when trying to help me find insurance.
19 de outubro de 2026
Resposta da Onlia
Thank you for sharing your experience, Natasha! We’re so glad you found Gail helpful. We’re always happy to assist with your insurance.
After calling around for days Wendy got…
After calling around for days Wendy got me the BEST rate I could find. Thank you!!!!
16 de outubro de 2026
Resposta da Onlia
It's wonderful to hear that Wendy got you the best insurance rate available, April! Thank you for choosing Onlia and sharing your feedback; we're always happy to help you find the best coverage!
Resposta da Onlia
Thanks so much for sharing your feelings about working with a member of the Onlia team, Stanley! Building trust is extremely important to us, and we're thrilled we helped you with your insurance! We're always happy to help if you need additional support.
Was very disappointed with the service…
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
7 de outubro de 2026
Resposta da Onlia
Thank you for your feedback, Carly. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an issue remains unresolved, and we're disappointed to learn that you felt the service you received was not up to the standard we strive to provide.
We value all customer feedback and will use it to help improve our service. If you'd be willing to share more details about your experience, we'd appreciate the opportunity to better understand what happened and work toward addressing your concerns. Thank you for bringing this to our attention.
It was the representative
It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and answers my questions and very helpful😊👍
6 de outubro de 2026
Resposta da Onlia
Thank you for your kind feedback, Adanna! We truly appreciate hearing about your experience with Riya. Our top priority is to make the insurance process friendly and easy, and we encourage you to reach out anytime you need additional support.
I had a wonderful experience speaking…
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.
Riya took the time to explain everything clearly and made sure I understood all the details. She answered all of my questions with patience and kindness, and I never felt rushed or uncomfortable asking for clarification.
It was truly refreshing to receive such excellent customer service. Riya is a great representative of Onlia, and I really appreciate the time, effort, and care she put into helping me.
Thank you, Riya, for making the whole experience so easy and pleasant!
7 de outubro de 2026
Resposta da Onlia
Thank you for taking the time to share such a thoughtful review, Samah! We're thrilled to hear that Riya provided you with such a positive experience. It's wonderful to know she took the time to answer all of your questions with care and clarity.
Feedback like yours means a great deal to our team and reinforces our commitment to delivering exceptional service. Thank you for choosing Onlia. We're delighted that Riya made your experience so easy and pleasant!
Had a great experience with Onlia she…
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
5 de outubro de 2026
Resposta da Onlia
Thanks so much for sharing your experience working with Onlia, Sharon! Making sure you receive the help you need is very important to us, and we love that you had a great experience! We always welcome you to reach out anytime you need additional support.
Wendy was great to work with.
30 de setembro de 2026
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback, Rattab! It's Fantastic to hear that Wendy was great to work with. Please reach out any time you need insurance advice; we're always happy to help!
Wendy
Wendy, the agent, was very fast, thorough and patient. She got me my policy as fast as I could get it.
29 de setembro de 2026
Resposta da Onlia
Thank you, Abdullahi! We're so glad Wendy helped you get your policy with speed and patience. Your service and policy satisfaction are extremely important to us, and we very much appreciate your wonderful feedback!
The experience was easy the agent Gail…
The experience was easy the agent Gail was very helpful and I was able to get my coverage started the next day overall five stars
14 de setembro de 2026
Resposta da Onlia
Thank you for sharing your experience with Onlia, Johnathan! It's fantastic to hear that you received your coverage quickly with excellent help from Gail. We're always happy to help anytime you need insurance support.
Resposta da Onlia
Thanks so much for your feedback and for choosing Onlia, Mahmoud! We're so glad that you're happy with our staff and customer service. Please reach out anytime you need insurance support; We're always happy to help!
Customer service staff
Sales and customer service employee "Riya" was on the ball. Lovely & polite service, she got my insurance quote finalized and effective within a day. She was completely transparent on the payments, coverage included, coverage offers & potential discounts, and payment dates. Very good expierence.
16 de setembro de 2026
Resposta da Onlia
Thank you for this fantastic review, Erica! We're so glad you enjoyed working with Riya! Providing you with our best customer support is extremely important to us. We look forward to continuing to help make maintaining your coverage pleasant and easy!
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