Roxane was very kind, cooperative and understanding. She helped me a lot to understand everything clearly. She walked me through the details so that I could choose the best plan.
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Veja o que dizem as avaliações
It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
A empresa respondeu
Great insurance platform. Although there were many reviews here outlining the flaws of this company a few months ago, recently it has significantly better. After south Hampton took over there were som... Ver mais
A empresa respondeu
Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last N... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contato
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,8
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
**** STAY AWAY YOU BEEN WARNED ****
**** STAY AWAY YOU BEEN WARNED ****
This company is literally FOUL. They might offer you cheaper insurance but theres a reason, you get what you pay. I been with them for ONLY a year and few months and literally every 3months or so i get letter in the mail advising my policy is changing. They changed my monthly price every few months how does that even make sense???? So you try to call them and you literally can NEVER get through to speak to anyone for billing but if your a new client they pick up faster what a joke. Theres been a few times where they hung up on me for asking about my billing. Last week i called and spoke to Trisha i believe and she kept telling me " i dont know what to tell you" when i asked about why my bill changed for the 5th time in less then a year and because i told her " you are the billing department, if anyone can give me answers it would be you" and she told me she was hanging up knowing they closed at 5pm and i wouldnt be able to call back. Such a sad and embarrassing company i suggest you go to PC insurance they are just as cheap with amazing customer service. Onlia is NOT worth it believe me. They removed their bad google reviews but thankfully you cant remove trustpilot. 3.4 stars for a reason.
25 de maio de 2026
Avaliação não solicitada
The most scamming insurance I ever had
The most scamming insurance I ever had. They ignored me for 3 months, and now demanding 200$ via collections for services they never provided. Terrible place
19 de maio de 2026
Avaliação não solicitada
Great price and even better customer service!
Best price in comparison to any other company I inquired about, the broker I spoke with was Faryal and she was excellent to deal with. She explained all the rates and made sure the policy fit my needs perfectly. I will definitely recommend Onlia to others who are experiencing unfair rates and complicated insurance policies.
7 de maio de 2026
Resposta da Onlia
Thanks so much, Keelan! We're thrilled that Faryal was excellent at finding you the best insurance solution, and we truly appreciate your recommendation. Thank you for your wonderful support!
Insurance policy was canceled after…
Insurance policy was canceled after months of email a whole year later I received a email from credit agents stating I owe them 1600$! What a joke of a company
12 de maio de 2026
Avaliação não solicitada
Resposta da Onlia
We're sorry to hear that you've had a negative experience with your policy cancellation, D D. We'd like to review your case. Please contact our support team and share your policy details, so we can investigate. You can reach us by phone (1-844-472-7905) or email (support@onlia.ca). We appreciate you sharing your feedback.
Sending spam
They collected my email address illegally somewhere and sent me spam. It’s disgusting.
12 de maio de 2026
Avaliação não solicitada
Resposta da Onlia
Hi Kevin,
Thank you for bringing this issue to our attention. We're sorry to hear that you were sent emails from us without agreeing to receive them. We don't illegally collect email addresses, so we'd like to review your case and remove your email address from our contact list.
Please contact our support team by phone (1-844-472-7905), email (support@onlia.ca), or through live chat at onlia.ca, and we'll ensure your email address is removed from our systems.
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback! We're always delighted to provide you with fast and efficient service.
Resposta da Onlia
Thank you so much for choosing Onlia, Laura! It's always a pleasure to provide efficient service so customers like you have the best and most convenient insurance options. We truly appreciate your business!
CHOICE THE RIGHT COMPANY
Me experience is good coustemer service clear & helpful.
2 de abril de 2026
Resposta da Onlia
Thanks so much for choosing Onlia! We're always happy to welcome customers with our best customer service, and love to hear your feedback! Please feel free to share anything we can do to help ensure you have the best insurance coverage for your needs.
Resposta da Onlia
Thanks so much, William! It's wonderful to hear that you're pleased with our services. We truly appreciate you choosing Onlia and sharing this excellent feedback! Please don't hesitate to reach out any time you need help with your coverage.
Got a better rate
1 de abril de 2026
Resposta da Onlia
Thank you so much for your feedback and for choosing Onlia, Diana! We love helping customers like you secure better rates. You're always welcome to share additional feedback or reach out any time you need help with your coverage, so we can ensure you receive the best support.
Highly recommend Onlia
We've been with Onlia for our car insurance for many years now and just moved over our home insurance. I spoke with Gail who was a pleasure to work with, she was very helpful and efficient. I would highly recommend Onlia to anyone.
1 de abril de 2026
Resposta da Onlia
Thank you so much for your recommendation and for sharing your insurance experience with Onlia, Kelly! We very much appreciate your loyalty, and are thrilled to take care of your home insurance as we keep earning your trust with our best coverage and service from our wonderful team members like Gail.
Riya was very very impressive
Riya was very very impressive. She made sure she dealt with my case on a timely manner. Customer service was amazing.
1 de abril de 2026
Resposta da Onlia
Thanks so much for this amazing review, Ryan! We very much appreciate your choosing Onlia and generously sharing your experience working with Riya. Please reach out to us whenever you need help with your insurance needs, so we can continue to earn your business with our best coverage and service.
Went well and even with the bumps
Went well and even with the bumps , turned out great
10 de março de 2026
Resposta da Onlia
Thanks for sharing your feedback, RD! We're so glad that everything turned out great despite the bumps you experienced. We love hearing from you, and we're always looking for ways to improve our user experience so customers like you can easily access the best insurance solutions for your needs. Thank you for choosing Onlia!
Excellent service
Excellent service. Staff were knowledgeable and provided me the coverage I needed.
3 de março de 2026
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback with us, Debra! Providing excellent service backed by our team's expert insurance knowledge is always our priority. We're so glad you're happy with your coverage and look forward to helping you maintain the best insurance solutions for your needs.
Great service
Great service, polite and very efficient. Everything was handled very well by our agent. The policy was clearly explained and rates were very competitive I look forward to continued business going forward.
19 de fevereiro de 2026
Resposta da Onlia
Thank you so much for this wonderful review, Ryan! We’re thrilled to hear you had a smooth and positive experience with your agent and that everything was clearly explained. Providing great service and competitive rates is always our goal. We truly appreciate your business and look forward to supporting you in the years ahead!
They were great at first
They were great at first. Then bam renewal comes around nothing changed no accidents and insurance goes up over 100 dollars... insane I do not recommend. They also remove bad reviews so you can't really see the truth. Be careful with this company.
It has been a while however it seems all my reviews were removed as well as other people's. I really just want everyone to be aware of what they are getting into regargardless of time. Thank you for responding!
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Onlia
Hi Danielle,
Thank you for sharing your experience with us. We’re really sorry to hear about your frustration regarding your renewal rate. Is it possible that your most recent renewal was with another brokerage? Our records show that you canceled your Onlia insurance policy in April of 2023.
We value transparency and never remove reviews simply because they’re negative. Your voice matters, and we appreciate you bringing your concerns to our attention.
— Team Onlia
Onlia is very courteous and respectful
17 de fevereiro de 2026
Resposta da Onlia
Thank you for your feedback, Noel! Courtesy and respect are very important aspects of the services we provide at Onlia. Our team is always excited to collaborate with you to find the best insurance solutions for your needs!
Amazing customer service
Quick and fast response time and very efficient support
2 de fevereiro de 2026
Resposta da Onlia
Thanks so much for letting us know that you're happy with the speed and efficiency of our response time and support, Kezzai! We appreciate you choosing Onlia and will work hard to ensure that we continue to meet and exceed your expectations.
employee went above and beyond to make…
employee went above and beyond to make sure my needs were met in a timely manner, she was very easy to talk to and worked efficiently
6 de fevereiro de 2026
Resposta da Onlia
Thank you very much for your review, Jake! We're thrilled to hear that our employee went above and beyond to ensure you have everything you need to feel confident about your coverage. We look forward to continuing to earn your support!
Sana was very helpful
Sana was very helpful
And efficient. She answered all my questions and provided me w a good rate.
4 de fevereiro de 2026
Resposta da Onlia
Thanks so much, Michele! We never get tired of hearing about the amazing work Sana does, and we always appreciate you taking the time to share your experiences with us. Thank you for choosing to work with Team Onlia!
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