I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
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Veja o que dizem as avaliações
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
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An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
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Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
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Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Excelente
437 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to navigate website
Easy to navigate website. Insurance not yet active but will review in a few months.
22 de setembro de 2026
Resposta da Only Paws Pet Insurance
Hi Marion.
Thank you for choosing Only Paws! We’re really pleased to hear you found our website easy to navigate and that getting your policy set up was straightforward.
The Only Paws Pet Insurance Team.
Kind and Caring Company
Although we never needed to claim. Communication with OnlyPaws at the time of our cat's sudden death was sympathetic and supportive which was appreciated at our time of loss. It left us with the impression of an owner/pet centred company. Thoroughly recommended.
16 de setembro de 2026
Resposta da Only Paws Pet Insurance
Hi Allan,
Thank you so much for your kind words and recommendation. We’re very sorry for the loss of your cat, and we’re glad our team could offer some support and compassion during such a difficult time.
It means a great deal to hear that you felt genuinely cared for when you needed us most.
The Only Paws Pet Insurance Team 🐾
Happy with previous experience for my…
Happy with previous experience for my cat. Easy to set up new policy for my new rescue cat.
13 de setembro de 2026
Resposta da Only Paws Pet Insurance
Hi Sue,
Thank you for choosing Only Paws again!
We really appreciate you trusting us to help protect another member of the family, and we hope your new arrival settles in beautifully.
The Only Paws Pet Insurance Team 🐾
Great service throughout 👏
Excellent and friendly communication throughout the claim. Kept me informed during the process and dealt with very swiftly. Lovely comments about my cat's photos.
7 de setembro de 2026
Resposta da Only Paws Pet Insurance
Hi Denise,
Thank you so much for the lovely review! We’re delighted to hear that you felt well looked after throughout your claim and that our team kept you updated along the way.
And we’re always very happy to see photos of our furry customers, your cat clearly made an impression! 🐾
The Only Paws Pet Insurance Team 🐾
So easy and simple to set up and great…
So easy and simple to set up and great value for money for both my cats.
6 de setembro de 2026
Resposta da Only Paws Pet Insurance
Hi Karlee, thank you for your feedback and welcome to Only Paws! 🐾
Excellent service with a swift payout…
Excellent service with a swift payout from a recent operation for our pet Rusty!
20 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi John,
Thank you for your lovely review! We’re so pleased to hear you received excellent service and that Rusty’s claim was paid out quickly following his operation, our team work hard for a quick turnaround. We hope Rusty is recovering well and feeling much better. 🐾
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re really pleased to hear you found the sign-up process easy and the information clear and simple to understand. We’re delighted to have you with Only Paws and hope we continue to make everything just as straightforward for you.
The Only Paws Pet Insurance Team 🐾
Easy to apply
30 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi Warren,
Thanks for the lovely feedback! We’re really pleased you found it easy to take out a policy with us. Welcome to Only Paws, we’re delighted to have you with us!
The Only Paws Pet Insurance Team 🐾
Very easy to put our claim through with…
Very easy to put our claim through with Only Paws. Highly recommended.
21 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for the recommendation! We’re really pleased to hear you found the claims process easy and straightforward. Our team works hard to make things as hassle-free as possible when you need us.
The Only Paws Pet Insurance Team 🐾
Quick
The timeframe from claim to confirmation of payout was incredibly quick with no fuss whatsoever
28 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for the lovely review! We’re so pleased to hear your claim was handled quickly and without any fuss. Our team works hard to provide a quick turnaround for our customers, so it’s great to know we delivered that for you.
The Only Paws Pet Insurance Team.
A great company to deal with during the…
A great company to deal with during the worst of times, as we were about to lose our very much loved kitty.
Only Paws made every stage of our claim easy and responded quickly to any questions. Communication via email and the portal is simple and they’ve settled our claim very quickly. The condolences email after our cat died was a kind touch and it is nice to have a simple and smooth resolution during a highly emotional time. We won’t hesitate to use them again.
14 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi Tess,
Thank you so much for your kind words. We’re deeply sorry for the loss of your much-loved pet, and we know how difficult that time must have been for you.
We’re glad we could make the claims process as simple and smooth as possible.
Thank you for trusting Only Paws during such an emotional time. 🐾
The Only Paws Pet Insurance Team.
Unfortunately my little dog has needed…
Unfortunately my little dog has needed medical and surgical treatment from vets.Only paws has always dealt with my claims in a no fuss timely manner.I am so glad i chose them for insurance of my little dog Iris.
20 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi Julia,
Thank you for your kind words. We’re sorry Iris has needed treatment, but we’re really glad we could make the claims side simple and stress-free for you. It means a lot to know you’re happy you chose Only Paws to look after her. 🐾
The Only Paws Pet Insurance Team 🐾
I am well impressed with Only Paws. I have been with Only Paws for a few…
I have been with Only Paws for a few years.
Have never had any complaints and never had to put in a claim.
Then I did. My little cat needed an Xray and blood test.
I thought I would have a battle making a claim, but no.
Only Paws paid out with out any of the usual trying to get out of it that I had had in the past with other insurers.
So I am very impressed with them.
I have a new kitten and I am insuring her with them as well.
14 de julho de 2026
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hi Anne,
Thank you so much for your lovely feedback. We’re delighted to hear your first claim was straightforward and that we could make things a little easier when your cat needed treatment.
It means a lot that you’ve chosen to insure your new kitten with us too, and we really appreciate your continued trust in Only Paws.
The Only Paws Pet Insurance Team 🐾
The claim was quick and very efficient…
The claim was quick and very efficient by the claim handling team. Thank you all for your support at a difficult time for our family
7 de agosto de 2026
Resposta da Only Paws Pet Insurance
Hi Paul, thank you for your feedback. It's good to hear that your claim was dealt with quickly at a difficult time, I'm so sorry for your loss! 🐾
Super easy process to claim and payment…
Super easy process to claim and payment made very quickly.
6 de agosto de 2026
Resposta da Only Paws Pet Insurance
Thank you for your review Jo, our claims team work really hard to provide you with an efficient claims process.
Remarkably quick and easy to set up a…
Remarkably quick and easy to set up a policy, thanks!
30 de julho de 2026
Resposta da Only Paws Pet Insurance
Hi Jan,
Thank you for the lovely feedback! We’re delighted you found setting up your Only Paws policy remarkably quick and easy.
Welcome to Only Paws!
The Only Paws Pet Insurance Team 🐾
Easy to purchase
Easy to purchase, only bit that did confuse me at first is was looking for annual but its a monthly cost at no charge to allow changes which is a good idea.
30 de julho de 2026
Resposta da Only Paws Pet Insurance
Hi Janine,
Thank you for your feedback! We’re pleased you found your Only Paws policy easy to purchase.
We offer monthly payments so you can make changes and cancel at anytime with no extra charges.
Welcome to Only Paws!
The Only Paws Pet Insurance Team 🐾
Disappointing
I’ve had an extremely disappointing experience with this pet insurance company. My cat began urinating outside her litter tray, and after veterinary investigations, crystals were found in her urine. Naturally, the initial concern was that this was a medical issue, so I made a claim based on the vet’s assessment and the diagnostic work that followed.
Once all investigations were complete, my vet concluded that the behaviour was behavioural rather than medical. However, the insurer then refused to pay the claim because the final diagnosis was behavioural.
This makes very little sense from a customer’s perspective. The reason the investigations were needed in the first place was to determine whether there was an underlying medical condition. You can’t know it’s behavioural until medical causes have been properly investigated and ruled out. Penalising customers for responsibly following veterinary advice feels incredibly unfair.
Insurance should provide peace of mind when you’re trying to do the right thing for your pet, not leave you out of pocket after you’ve paid for essential diagnostic tests simply because those tests ruled out a medical condition.
I wouldn’t recommend this insurer based on my experience.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Dear Tee,
Thank you for your feedback.
Unfortunately, very few providers cover costs if more behavioural rather than medical.
We are one of the few providers that allow you to enhance your cover, providing an additional £500 for behavioural treatment. This can be added to your policy at any time and not just at renewal, details of which can be found on our website via www.onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Clear straight forward website
Clear straight forward website, everything explained in plain English
Highly recommended
28 de julho de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your kind review and recommendation. We’re delighted to hear you found our website clear, straightforward and easy to use. We’re pleased we could make taking out your policy simple from the start.
The Only Paws Pet Insurance Team 🐾
Good experience
Clearly communicated everything and treated us with respect, payments were made quickly. Sent a condolence letter when we lost our cat which while a small gesture did go a long way. Good experience all around.
20 de julho de 2026
Resposta da Only Paws Pet Insurance
Hi Gabriela,
Thank you for sharing your experience. We’re pleased to hear that everything was clearly communicated, that you felt treated with respect, and that your payments were made quickly. We’re also glad our condolence letter brought a little comfort after the loss of your cat.
The Only Paws Pet Insurance Team 🐾
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