I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
A empresa respondeu
An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
A empresa respondeu
Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
A empresa respondeu
Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Excelente
437 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointed
After paying for a full year of pet insurance, we submitted a claim for an illness only to have it denied. The insurer argued that two completely separate and unrelated conditions were connected simply because they affected the same area of the body. As a result, we feel we paid for a full year of insurance without receiving the cover we expected.
19 de maio de 2026
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Thank you for your review,
We’d like to clarify that under our policy wording, a pre-existing condition is any condition, diagnosed or undiagnosed, that showed signs or symptoms in the 24 months before the policy start date, or within the waiting period. This isn’t unique to Only Paws; it’s standard across the pet insurance industry. When assessing a claim, our team reviews the full clinical history provided by you and your vet to understand when symptoms first appeared.
We do offer an appeals process if you believe the decision is incorrect. Please contact us at claims@onlypawspetinsurance.co.uk and a member of the team will be happy to help.
The Only Paws Pet Insurance Team.
Claim declined despite vet evidence!
Claim declined despite vet evidence and years without treatment. Claim declined despite no treatment, medication or ongoing management for the condition during the years prior to policy inception.
Our cat Neo had historic scarring to one eye when we rehomed him, caused by a previous respiratory infection before we owned him. The eye remained stable for years with no treatment required. In November 2025, he then suffered an injury to the eye which rapidly deteriorated and ultimately led to emergency eye removal surgery.
Only Paws initially advised they would review the claim if our vet confirmed the surgery was linked to the later injury rather than an active ongoing pre-existing condition. Our vet provided that statement and confirmed the eye had been stable prior to the injury.
Despite this, the claim was still declined, with the insurer effectively deciding that because historic damage existed, any future issue affecting the eye would always be considered pre-existing regardless of later injury or years of stability.
Very disappointing experience and we are now escalating the matter to the Financial Ombudsman Service.
19 de maio de 2026
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Thank you for taking the time to leave a review.
At Only Paws, we carefully assess each claim using all relevant information provided by both you and your vet.
As with most pet insurance policies, pre-existing conditions are not usually covered at all.
Please contact claims@onlypawspetinsurance.co.uk if you need further assistance on next steps.
Simple claims process and claim paid…
Simple claims process and claim paid quickly.
12 de maio de 2026
Resposta da Only Paws Pet Insurance
Hi Jayne,
Thank you so much for your lovely review. We’re really pleased to hear your claim was simple to submit and paid quickly, that’s exactly the kind of smooth, supportive service we aim to provide.
We’re glad we could help when you needed us.
The Only Paws Pet Insurance Team 🐾
Easypeasy to set up the cover
Easypeasy to set up the cover. Hopefully I never need to find out how good they are when making a claim...
15 de maio de 2026
Resposta da Only Paws Pet Insurance
Hi David,
Thank you so much for your lovely review. We’re really pleased to hear setting up your cover was easy peasy.
We hope you never need to make a claim too, but if you ever do, our team will be here to help make things as straightforward as possible.
The Only Paws Pet Insurance Team 🐾
Very easy to make a claim.
Very easy to make a claim.
Was dealt with promptly, which made a very sad time a little easier.
8 de maio de 2026
Resposta da Only Paws Pet Insurance
Hi Sharon,
Thank you so much for your kind review. We’re really pleased to hear the claim was easy to make and dealt with promptly.
We’re especially glad we could make things a little easier during such a sad time, we know how much our pets mean to us.
The Only Paws Pet Insurance Team 🐾
Really easy to set up and no 10%/20% on…
Really easy to set up and no 10%/20% on top of the excess which is good
10 de maio de 2026
Resposta da Only Paws Pet Insurance
Hi Sherry,
Thanks so much for your review. We’re really pleased to hear you found it easy to get set up with Only Paws.
We believe pet insurance should be clear and simple, so it’s great to know the fixed excess with no extra co-payment was a real benefit for you. Welcome to Only Paws!
The Only Paws Pet Insurance Team.
The fact i only have to email and they…
The fact i only have to email and they reshedule my payment for me Excellent service
8 de maio de 2026
Resposta da Only Paws Pet Insurance
Hi Sara,
Thanks so much for your lovely review. We’re really pleased to hear our team made it easy to reschedule your payment.
We know life admin should be simple, so it’s great to hear you found the service excellent. We’re always here to help whenever you need us.
The Only Paws Pet Insurance Team.
No phone number but excellent return call
Although they have no phone number they called back within 10 minutes after sending them an email
17 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Sandra,
Thanks for your review. We’re really pleased to hear you received an excellent call back so quickly after getting in touch. We offer call backs to help reduce time spent waiting in phone queues, so it’s great to know our team was able to respond quickly and help when needed.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Julija,
Thanks so much for your review. We’re really pleased to hear you received excellent service with your claim. We know how important it is for the process to feel smooth and well handled, so it’s great to know our team delivered for you.
The Only Paws Pet Insurance Team 🐾
I The most sincere and honest insurance company by miles.
I wish i could give them 10 stars or more. I had cancelled my renewal but one of their employees has been trying to get in touch with me and today I spoke to her. I was amazed to hear that unbeknown to me, I had been paying for 2 policies by mistake, so the lady not only refunded me over £100, but also cut my renewal price drastically. An amazing lady and I'm blown away by the honesty of the business. How many companies would have just pocketed the money. I am blown away by the service and sincerity of Only Paws and cannot rate them high enough. Exceptional service, friendly staff who you can understand and Staff that go out of their way to ensure the customer comes first. The best organisation I have ever had the pleasure to deal with.
22 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Paul,
Thanks so much for your incredibly kind review. We’re truly pleased to hear our team was able to help put things right and provide the honest, customer-first service you deserve. It means a great deal to know our staff made such a positive impression, and we’ll be sure to share your lovely feedback with the team. Thank you again for your support.
The Only Paws Pet Insurance Team 🐾
Great service
My cat Coco became very unwell on bank holiday Monday and we had to rush him to the vet’s, he had major surgery but unfortunately a week after surgery he passed away, only paws have been really good and have paid out on the insurance quickly, the portal is really good and easy to use, i also had a phone call and the lady was very empathetic and explained what i needed to do. We are thinking about another cat in the future and will definitely be insuring with only paws again.
15 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Elen,
Thank you for taking the time to leave this review, and we’re so sorry for the loss of Coco. We’re pleased to hear our team could support you with empathy during such a difficult time, and that the claims process and portal felt clear and easy to use when you needed them most. Your kind words mean a great deal, and if you do decide to welcome another cat in the future, we’d be honoured to help again.
The Only Paws Pet Insurance Team 🐾
It was easy to get round.Their prices…
It was easy to get round.Their prices are very competitive.
21 de abril de 2026
Resposta da Only Paws Pet Insurance
Thank you for your feedback William and welcome to Only Paws! 🐾
Helpful call back from Jamie
With my second claim for a blood test, consultation and medicine I was confused how to claim as I had a £200 excess in the new policy year. However a call back from Jamie was so helpful and my claim was successful.
14 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Maeve,
Thanks so much for your review. We’re really pleased to hear Jamie’s call back was so helpful and that your claim was successful. We know a new policy year and excess can sometimes be a little confusing, so it’s great to know our team could provide clear support and help you through the process.
The Only Paws Pet Insurance Team 🐾
Simple process with details explained
17 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Nita,
Thanks so much for your review. We’re really pleased to hear you found the quote journey simple and that the details were explained clearly when taking out your policy. We work hard to make getting cover straightforward and easy to understand, so it’s great to know that came through in your experience.
The Only Paws Pet Insurance Team.
Great communication and response times
I have had pet insurance for 3 years with only paws and have recently had to make a claim. I have been very impressed with only paws, communication is great and response times are very quick. This also includes a query from completing a contact form.
14 de abril de 2026
Resposta da Only Paws Pet Insurance
Hi Charlotte,
Thanks so much for your review and for being with us for the past 3 years. We’re really pleased to hear you were impressed with your recent claim experience and found our communication and response times quick throughout. It means a lot to know our team was able to support you clearly and efficiently when you needed us.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Pamela, thank you for your review and welcome to Only Paws!🐾
Fast claim payout
Fast claim payout.
Because my dog was seen at two different veterinary practices, I had to fill in two claim forms ,which was tedious as I could have just stated this on one claim form and sent receipts.
31 de março de 2026
Resposta da Only Paws Pet Insurance
Hi Jane, it is common practice if you are using two vets that you would need to submit separate claims but luckily our digital claims process is so fast, it takes minutes to submit a claim online.
Resposta da Only Paws Pet Insurance
Hi Jane, thank you for your review. Our claims process is a very efficient one and we are always happy to help!🐾
Competitive prices
Easy site to use and manage insurance payments to your specific needs. Quick and efficient
30 de março de 2026
Resposta da Only Paws Pet Insurance
Thank you for your review Jill, we are very proud of our quote journey and try to make it as simple as possible for our lovely customers! 🐾
Easy to take out a new policy in no…
Easy to take out a new policy in no time. Clear policy wording and easy process.
24 de março de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your lovely feedback. We’re so pleased to hear taking out your new policy was quick and straightforward, and that you found the policy wording clear and easy to follow. We work hard to keep things simple, so it’s great to know that came through in your experience.
The Only Paws Pet Insurance Team 🐾
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.