I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
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Veja o que dizem as avaliações
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
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An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
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Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
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Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Excelente
437 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Doggie insurance
What can I say. After worrying so much only paws came through for us. Thank you😊
23 de março de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your lovely feedback. We know arranging cover can feel a bit daunting, so we’re really pleased Only Paws could make the process easier and give you peace of mind. It means a lot to hear we came through for you, and we really appreciate you taking the time to share your experience 😊
The Only Paws Pet Insurance Team 🐾
Quick and easy claim
I have insured our pet cat for a couple of years now. We have recently needed to make a claim and the process was easy and fuss-free. I submitted the claim online and within a few working days, I received an e-mail saying the claim had been processed and the money due would be paid into my bank account within 3 - 5 working days. It couldn't have been easier - thank you!
16 de março de 2026
Resposta da Only Paws Pet Insurance
Hi Helen,
Thanks for taking the time to leave such a lovely review. We’re so pleased to hear your claim was quick and easy to submit, and that the online process felt straightforward and fuss-free from start to finish.
Our team work hard to process claims quickly, so it’s great to know that was reflected in your experience. We know making a claim can be stressful, so we’re delighted everything was handled promptly and clearly. Thank you again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
ONLY PAWS PAID MY CLAIN QUICKLY WITH…
ONLY PAWS PAID MY CLAIN QUICKLY WITH OUT ANY FUSS WHICK I REARLY APPRECIATED AS I HAD TO HAVE MY CAT PUT TO SLEEP WITH HEART FAILOUR IT WAS A HORRID TIME
10 de março de 2026
Resposta da Only Paws Pet Insurance
Hi Susan,
Thank you for sharing this, and we’re so sorry for your loss. Losing a pet in those circumstances is heartbreaking, and we really appreciate you taking the time to leave a review during such a difficult time.
We’re glad we could process your claim quickly and without any added fuss when you needed things to be as straightforward as possible. Thank you again for your kind words.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Peter,
Thank you for your kind words! We’re really pleased to hear that you found us easy to deal with and quick to respond, that’s exactly what we aim for.
Providing friendly, efficient support is a big priority for us, so it’s great to know this came through in your experience.
If you ever need anything in the future, we’ll be happy to help.
The Only Paws Pet Insurance Team 🐾
Excellent so far…
Very good communication at every stage of claim. Have only knocked off one star as payment hasn’t landed yet, but I’ve been told it’s on route… They have paid earlier payments so no need to think this won’t arrive too, but just being cautious!
12 de março de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your lovely review, we really appreciate you taking the time to share your experience. It’s great to hear that our team kept you well informed throughout the claims process.
Please be rest assured that your claims payment is on the way, if there are any problems please reach out to us at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Disappointing failure to address out of hours costs
We had a dog who became acutely distressed at 8.30pm. Her abdomen was rigid and we worried about bloat. We contacted an out of hours serice who asked us to attend promptly. We did. By the time we got there she was more settled and on examination her abdomen was improved - so we agreed to wait and see. £300 later!
Discussed with own vet next day. She was back to normal - so no additional treatment required.
Insurance claim. Rejected as she did not have a life threatening condition and we hadn't attended our normal vet.
Since then they are being more and more obtuse. It seems that, if you suspect bloat but it isn't, this insurance company will not cover out of hours expenses.
Not surprising but always disappointing when a company that shows promise starts to quote their fine print!
In the middle of appealing but expect we'll be moving on unless they develop some objectiveity and compassion.
10 de março de 2026
Resposta da Only Paws Pet Insurance
Hi Jan,
Thank you for your review.
For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours. That said, we do still cover standard consultation costs and any eligible veterinary treatment in those situations.
Our appeals gives your vet the opportunity to submit any further information that may not have been available when the claim was first assessed. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Only Paws Pet Insurance Team 🐾
Quick email responses and review of…
Quick email responses and review of claim
27 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your review! We’re really pleased to hear that you found our email responses quick and that your claim was reviewed promptly. We’re proud of our speedy claims turnaround, so it’s great to know this was your experience.
The Only Paws Pet Insurance Team 🐾
They use any excuse not to pay out!
20 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hello there,
Thanks for your feedback.
Under our Dental Booster cover, treatment needs to be carried out within three months of your vet recommending it for the costs to be eligible, as set out in the policy wording. This requirement is there to help prevent the condition from getting worse if left untreated and to make sure claims are assessed fairly. That said, we’re always happy to review things, we do offer an appeals process if you believe the decision is incorrect. Please contact us at claims@onlypawspetinsurance.co.uk and our team will be happy to help.
The Only Paws Pet Insurance Team 🐾
Great service
Great service, claim was paid promptly and without fuss. Many thanks
17 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Chris,
Thanks so much for your kind feedback, we’re delighted to hear your claim was paid promptly and without any fuss. We know how important it is for things to be simple and stress-free when your pet needs care, so it’s great to know the process worked just as it should.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Jayne,
Thank you so much for your kind review. We’re really pleased to hear you’re finding Only Paws good value and that the claims process has been simple and straightforward, that’s exactly what we aim for.
We know how important it is for things to be easy and stress-free when your pet needs you most, so your feedback means a lot to our team. If you ever need anything at all, we’re just an email away at info@onlypawspetinsurance.co.uk.
Thanks again for choosing us to protect your pet.
The Only Paws Pet Insurance Team 🐾
Onlyboarding was ok but no annual…
Onlyboarding was ok but no annual payment option? why only DD
21 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Ashley, your policy is a 12 month subscription and it works on a month to month basis, giving you the freedom to amend your cover at any time during your policy period. This is something not possible with most other insurers.
Easy and efficient claims process
19 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Christina,
Thank you for your lovely feedback!
We’re so pleased to hear you found our claims process easy and efficient. When your pet needs treatment, the last thing you want is a complicated claims journey, so it’s great to know we kept things simple and straightforward for you.
Thanks again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
Excellent company to deal with
Excellent company to deal with. Invoices sent over and promptly dealt with. Fantastic customer service
12 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Morag,
Thank you so much for your kind words, we really appreciate you taking the time to share this.
We’re so pleased to hear your invoices were dealt with promptly and that you found our customer service fantastic. We know how important it is for things to be simple and stress-free when your pet needs care, so it’s great to know we delivered on that for you.
Thanks again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
Be Careful
I had no problem communicating with this company. I don’t use telephones and my emails were answered promptly.
The surprise came when my vet found that there is something wrong with my dog’s liver. I started an insurance claim and it was refused as a pre-existing condition. It turns out that this company can go back 24 months before the insurance policy even started. Suspicious: there’s only one reason for an insurance company to go back 2 years! And if they find anything, “diagnosed or undiagnosed,” then that is reason enough for them to reject the claim.
I cancelled the policy the next day.
My dog arrived last July, and has no medical records at all before that, so the refusal was based on assumptions and suppositions.
With this idea of going back over 24 months, and the “diagnosed or undiagnosed” part, they could easily reject just about any claim.
So, be careful, don’t get caught out like I was.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hi Jim,
Thank you for your review,
We’d like to clarify that under our policy, a pre-existing condition is any condition that showed signs or symptoms in the 24 months before the policy start date, or within the waiting period. This isn’t unique to Only Paws; it’s standard across the pet insurance industry, in fact a lot of companies won't cover for any condition noted prior to your policy start date. When assessing a claim, our team reviews the full clinical history provided by you and your vet to understand when symptoms first appeared.
We do offer an appeals process if you believe the decision is incorrect.
Please contact us at claims@onlypawspetinsurance.co.uk and a member of the team will be happy to help.
The Only Paws Pet Insurance Team🐾
They responded to my email in under 10…
They responded to my email in under 10 minutes dealing with my request in a kind and considerate manner.
13 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Jen,
Thank you so much for your lovely feedback! We’re delighted to hear our team got back to you so quickly and handled your request in a kind and considerate way, that’s exactly the level of service we aim to provide every time.
We know how important it is to get clear, prompt support, and we’re really pleased we could help when you needed us.
The Only Paws Pet Insurance Team 🐾
very straight forward no hidden costs
13 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Julie,
Thank you for your review, we really appreciate it!
We’re so pleased to hear you found everything straightforward with no hidden costs. Being clear, transparent and easy to understand is really important to us, so it’s great to know that came across.
If you ever have any questions about your cover or need a hand with anything at all, just drop us a line at info@onlypawspetinsurance.co.uk our friendly team is always happy to help.
The Only Paws Pet Insurance Team 🐾
Unable to actually speak to anyone to…
Unable to actually speak to anyone to advise my poor cat has passed away.
12 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Good morning Pauline,
I’m so very sorry to hear about your loss.
We do offer a callback service for all our customers. Simply send us a short email requesting a call and let us know a convenient time, and we’ll contact you during our opening hours of 8am–5pm, Monday to Friday. If needed, we can usually call back within the hour.
I can see that you emailed us on Wednesday evening to let us know that your beloved cat had sadly passed away. We cancelled the policy first thing on Thursday morning and sent you an email to confirm this.
If you would like to discuss anything further, please don’t hesitate to contact us at info@onlypawspetinsurance.co.uk and one of our agents will be more than happy to call you.
5 stars
Great insurer, wouldn't go anywhere else! Easy to submit a claim online and friendly customer service. Payouts are quick and straightforward. It is so reassuring to have reliable insurance in place for our elderly cat in her time of need.
12 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Emma,
Thank you so much for the 5 stars, it really means a lot to us 💛
We’re delighted to hear you’ve found us easy to claim with and that our team has been friendly and supportive. Knowing you feel reassured having reliable cover in place for your elderly cat, especially when she needs it most, is exactly why we do what we do.
If you ever need a hand, please don’t hesitate to email info@onlypawspetinsurance.co.uk, we’re always happy to help.
The Only Paws Pet Insurance Team 🐾
Easy to use website with clear coverage…
Easy to use website with clear coverage details
5 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Thank you for your review and welcome to Only Paws!🐾
Feels like I'm being taken for a fool.
I have paid regularly for a couple of years now without needing to claim. Recently I have put 2 claims in and have received a pathetic refund on both. It makes me wonder why I pay for insurance when the only people benefitting are you. I would be interested to know why you think I should continue with this policy.
3 de fevereiro de 2026
Resposta da Only Paws Pet Insurance
Hi Janice,
Thank you for your feedback.
We’ve taken a look into your recent claims, and the deductions were due to your policy excess. Like all pet insurance providers, this is a standard part of the cover and is applied to each new condition you claim for but is not due again until the next policy year.
If you’d like us to walk you through the breakdown of your claims, Please feel free to get in touch at claims@onlypawspetinsurance.co.uk, where a member of our team will be happy to help.
The Only Paws Pet Insurance Team 🐾
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