I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
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Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
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An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
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Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
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Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Excelente
437 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Repeat medication not refunded …
My cat is now diabetic and needs insuline shots twice a day . The. First claim I submitted to get my money back went through but when I submitted the next claim for the insulin repeat I was told I would not be able to claim for it anymore as I did not add a specific health boost to my cover. I was not pleased at all as last year when I called their customer services to understand why they did not refund me painkillers prescribed to my dog who had a Tumor removed the operator who dealt with me reassured me that repeat medication for life threatening illnesses would be refunded even I did not get their health boost -reason I never took it, as I I understood this health boost was only beneficial for medication such as painkillers which are not often prescribed. In addition , Only Paws are are very slow to process claims too
15 de janeiro de 2026
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for your feedback.
To clarify, if a policy is upgraded and a Booster added, the higher level of cover applies only to new conditions. Any conditions that existed before the upgrade will continue to be covered under the original policy terms.
Regarding your claim, we understand how delays can cause concern. In your case, there was a delay as we were waiting on information from your vets. Once we received the necessary documents, your claim was processed within 2 working days. Our claim turnaround is super speedy once all relevant documents are provided, and we’re continually working to keep things moving as quickly as possible.
If you’d like to discuss this with our team, please reach out directly to claims@onlypawspetinsurance.co.uk – our team would be more than happy to support you further.
Wishing your cat all the best with their treatment.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Hazel,
Thank you so much for sharing this lovely feedback, and welcome to Only Paws! We’re thrilled to have you and your pet with us. It’s great to hear that you found our information clear and our website easy to use, we work hard to keep everything simple and stress-free for pet parents.
If you ever need anything or have any questions about your new policy, we’re always here to help at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Do not insure you pet with this…
Do not insure you pet with this company, they will simply do whatever they can not to reimburse you when a claim is made, was lead on by reviews it is a great option for our dog Lola a few years back now. First claim we have ever made on Lola and a cheap one at that £32, not only did they refuse to pay any because of deductions but they put our policy up 35% claiming she is a different breed to what she is. Customer service didn't care one bit, just goes to show, better off honestly after 12 years just putting the money monthly into an investment and using if ever needed. I fully understand there's an excess, that wasn't the issue, you deducted for lab tests but of a joke if you ask me. Her breed hasn't changed bed in 12 years but all the sudden you can decide she isn't a Montreal but now she's a Jack Russel but she couldn't be this when I took out the policy. The irony
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hi James, it is common practice for all types of insurance to have a policy excess, this is your contribution to the claim. As for getting the breed correct, this should be done when purchasing a policy, to ensure you have the correct cover in place for your beloved pet.
Please reach out to us via info@onlypawspetinsurance.co.uk, we'd be happy to explain the deductions to you.
Resposta da Only Paws Pet Insurance
Hi Carole,
Thanks so much for your review! We're really glad to hear that you found our communication clear and helpful, it's something we care a lot about. If there's ever anything else you need, we're just a message away.
All the best,
The Only Paws Pet Insurance Team 🐾
Onlypaws was very respectful when we…
Onlypaws was very respectful when we lost our cat, they were very helpful with the insurance claim and kept us up to date all through the process when she was ill. The break down of exactly what was covered was very helpful.
16 de janeiro de 2026
Resposta da Only Paws Pet Insurance
Hi PK,
Thank you so much for your kind words during what must have been such a difficult time. We’re truly sorry for your loss, and we’re glad we could be there to support you through your cat’s illness and claim.
It means a lot to hear that our team was respectful and helpful throughout, and that the breakdown of your cover made things a little clearer during a stressful moment. We’re always here to make the process as smooth and supportive as possible.
Take care,
The Only Paws Pet Insurance Team 🐾
Settled claim in full and in good time
Settled claim in full and in good time. Making the online claim was easy. Tracking claims could be a bit better, a new link to the site is needed for each visit.
20 de janeiro de 2026
Resposta da Only Paws Pet Insurance
Hi Andrew,
Thanks so much for the great feedback! We're really glad to hear your claim was settled in full and that you found the online claims process easy, that's exactly what we aim for.
We appreciate your note on needing a link each time to log in, it's currently in place as an extra layer of security to help keep your details safe.
Thanks again for choosing Only Paws!
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Kerry,
Thanks so much for your feedback! We’re really pleased to hear our claims team was quick and helpful. Making the claims process smooth and stress-free is a top priority for us, so it’s great to know we delivered. If you ever need anything else, we’re always here to help 🐾
The Only Paws Pet Insurance Team 🐾
Can highly recommend
Can highly recommend. Had to put a claim in online and the process was quick and easy to do. The claim was approved very quickly and payment was sent to my account within 5 working days.
18 de dezembro de 2025
Resposta da Only Paws Pet Insurance
Hi Julie,
Thank you so much for the glowing recommendation! We're delighted to hear that your online claim experience was quick, easy, and sorted without delay. Fast, straightforward support is exactly what we aim for, especially when it matters most.
Thanks again for trusting Only Paws!
The Only Paws Pet Insurance Team 🐾
Responsive and helpful correspondence
Responsive and helpful correspondence. Superfast payment. Everything I could have wanted from an insurance company
2 de dezembro de 2025
Resposta da Only Paws Pet Insurance
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you found our team responsive and helpful, and that your claim was paid quickly. Making things simple and stress-free is exactly what we aim for, so it's great to know we delivered when it mattered most.
Thanks again for choosing Only Paws, we’re proud to be here for you and your pet.
The Only Paws Pet Insurance Team 🐾
They're very efficient
They're very efficient, I submitted my claim on a Monday afternoon, and the money was in my bank account on the Friday - impressive! Thank you, onlypaws!
25 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Vicki,
Thank you so much for your lovely review! We're thrilled to hear how quickly your claim was processed, getting it sorted by Friday after a Monday submission is exactly the kind of efficiency we aim for. We know how important it is to have support when you need it most, and we’re glad we could deliver.
Thanks again for trusting Only Paws!
The Only Paws Pet Insurance Team 🐾
Another easy as pie claim!
Unfortunately I had to make another claim from Only Paws as my cat had another flare up. Again, claiming was simplest and quickest process in the world. Paid out quickly and no excess this time so hurray!! Hope I don't need them again any time soon, but I know they'll be there for me if I do!!
27 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Janet,
Thank you for such a lovely review, we're so sorry to hear your cat had another flare-up, but we're really glad we could make things a little easier during a stressful time.
It’s great to hear the claim process was quick and simple again. We're always here when you need us, hopefully not too soon, but always ready if you do.
Wishing your cat a smooth and speedy recovery!
The Only Paws Pet Insurance Team 🐾
Exceeded my expectations
I never expected to be writing a positive review for a pet insurance company but Only Paws has been faultless and have exceeded my expectations. Less than a fortnight since my claims and I have received full settlement. They even split my claims between the medicines and the treatment so that I got back more than I expected. The customer service was prompt, friendly and helpful. Based on my experience I highly recommend this company. Well done Only Paws!
11 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Cassy,
Wow, thank you for such a glowing review! We're absolutely thrilled to hear that we exceeded your expectations and that the claims process was smooth, fast, and transparent for you.
We’ll make sure your kind words reach our team, they’ll be chuffed!
Thanks again for the recommendation, and big cuddles to your pet from all of us 💛
The Only Paws Pet Insurance Team 🐾
Customer Service quick and very good
Customer Service was very good. Quick response for support. I need to make a claim as my cat is poorly and had questions around what may or may not be covered. Dawn was very understanding and helped me on the limits and what may not be covered. I hope when I make the claim that i get more or less what I expect.
18 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Mrs Sarre,
Thank you so much for your kind words about our customer service, we're really glad to hear Dawn was able to support you quickly and clearly during such a worrying time. We know how stressful it can be when your cat isn’t well, and we're here to make the process as smooth as possible.
When you're ready to submit your claim, our team will work hard to ensure it's assessed fairly and in line with your policy. If anything is unclear or you’d like extra reassurance along the way, don’t hesitate to reach out again, we’re always happy to help.
Wishing your cat a speedy recovery 💛
The Only Paws Pet Insurance Team 🐾
Great customer service response and…
Great customer service response and timely too. Followed my instructions fully and quickly. Highly recommend.
17 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Michelle,
Thanks so much for your kind words! We're thrilled to hear our team was able to help quickly and follow your instructions to the letter, that's exactly what we're here for. We know how important it is to get things right, especially when it comes to your pet’s care.
Thanks again for the recommendation.
The Only Paws Pet Insurance Team 🐾
Easy to set up
14 de novembro de 2025
Resposta da Only Paws Pet Insurance
Thank you for your review Donna, welcome to Only Paws! 🐾
Read the small print.
Like all insurance policies it is so important
to read the policy document. A daunting task as they are frequently several pages
long. My beloved 13 year old cat was diagnosed with congestive heart failure this year, his first illness. When I claimed for his treatment, medication was not covered. After a few months he had to be euthanised
Cremation was not covered as he was over 8years old. Read the small print.
6 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi there,
Thank you for taking the time to leave your review, and please accept our sincere condolences on the loss of your beloved cat.
We know how policy wordings can be daunting so we try keep things short, clear and to the point. Also, we do our best to with clear signposting on the quote journey to help customers create a more bespoke policy that caters for their pet’s individual needs with extra policy limits.
Unfortunately, it is very common in the pet insurance industry for policies not to cover cremation costs.
If you need to discuss anything further please contact our Customer Success Team at info@onlypawspetinsurance.co.uk, who will be happy to help.
The Only Paws Pet Insurance Team.
Check the small print......they will find it in a claim and not pay out!!
I thought I was buying pet insurance for my cat but they refused to pay for laboratory tests, it cost me £240. I will be looking for another insurer. ....... The reply I received from them confirms.......make sure your read the small print!! They will find a way out !!
11 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Rosemary,
Thank you for your feedback, it is very important to us.
I can see the Faecal Screen laboratory test was covered by your policy. The cost that this vet has charged to read the Faecal test report ("Laboratory - Process Sample + Interpretation Fee") was capped.
If you would like to discuss this cap further then please contact our Customer Success Team at info@onlypawspetinsurance who will be happy to help.
The Only Paws Pet Insurance Team 🐾
Great insurer to deal with
My claim was dealt with very quickly. I’m very happy with the way Only Paws sorted this and the clear way it was handled.
As well as my previous claim for my cat.
11 de novembro de 2025
Resposta da Only Paws Pet Insurance
Hi Simon,
Thanks so much for the lovely feedback! We're thrilled to hear both of your claims were handled quickly and clearly, that's exactly the kind of service we aim to deliver every time. Knowing we've made things easier for you and your cat really means a lot to us.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi,
We are sorry you feel that way. Please contact info@onlypawspetinsurance.co.uk and an agent will be more than happy to help you with any concerns you may have.
Kind regards,
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Thank you for your feedback TW, and welcome to Only Paws! 😊
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