I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
A empresa respondeu
Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
A empresa respondeu
An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
A empresa respondeu
Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,4
Excelente
439 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I didn't realise i could opt for dental…
I didn't realise i could opt for dental work hence 4 stars. Company very quick in responding
22 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Barbara,
Thanks so much for your review! We're really glad to hear our team was quick to respond, we know how important that is when it comes to your pet’s care.
We appreciate the feedback around dental cover. Just to clarify, accident and injury-related dental treatment is included in our core policy, but for broader dental cover, including illness, we offer the Dental Booster add-on. It can be added to your policy at any time.
Thanks again for choosing Only Paws!
The Only Paws Pet Insurance Team 🐾
Excellent support
Excellent support. Site guided me to complete claim in a way I understood clearly what to do with options to pay vet or insurance pay. Excellent communications and claim was complete within 2 weeks. Very satisfied with the trusted service.
12 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Pamela,
Thank you so much for your kind words! We're thrilled to hear that the claims process was clear and straightforward for you, that’s exactly what we aim for.
We're also really glad our team kept you informed and that everything was wrapped up in good time.
Thanks again for trusting us with your pet's care.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Steve,
Thanks so much for the lovely feedback! We're thrilled to hear you found our site simple to use and our cover just what you were looking for — all at a great price. Making pet insurance straightforward and stress-free is exactly what we’re here for.
Welcome to the Only Paws family!
The Only Paws Pet Insurance Team 🐾
Very disappointing experience
Very disappointing experience. All of my 3 cats are insured with Only Paws. When 1 got ill, I put in a claim for blood tests and consultation (basic cover I would expect). The claims process has been poor. You can only contact Only paws via email. They do not have a phone line. Their claims team quote every ambiguous t&cs to say why they will not pay. Surprisingly, the only covered elements were swallowed up by the excess.
I have now cancelled all of policies
18 de setembro de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hi Thomas,
Thank you for your feedback, it is very important to us.
We operate an exceptional call back service where you simply let us know the time that suits you best. We've never missed a call back and there are no call queues.
I can see the blood test and consultation was covered by your policy. The cost that this vet has charged to read the blood test report ("Lab Diagnostic Fee (per day)") was capped.
Unlike many other providers we only have 3 caps which are essential to protect against unpredictable or inflated charges.
I can see you have been in touch with our complaints team and they will be in touch when their investigation is complete.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Keith,
Thanks so much for the kind words! We’re all about keeping things quick, simple, and great value, so it's brilliant to hear that came through in your quote journey. If you ever have questions or need a paw with anything, we’re just an email away.
The Only Paws Pet Insurance Team 🐾
easy to apply
15 de setembro de 2025
Resposta da Only Paws Pet Insurance
Thank you for your feedback Christine, we try to make everything as simple as possible.
Resposta da Only Paws Pet Insurance
Hi Sylvia, thank you for your review. We are very proud of our insurance product, welcome aboard! 🐾
Resposta da Only Paws Pet Insurance
Thank you for your review Maureen and welcome to Only Paws Pet Insurance! 🤩
Resposta da Only Paws Pet Insurance
Hi James, thank you for your feedback, welcome to Only Paws! 🐾🐾
Made it easy to buy pet insurance.
Made it easy to buy pet insurance.
Would be better to have the option of annual payment.
12 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Christine,
Thank you for your review and welcome to Only Paws, we are thrilled to have you with us.
Currently, we are unable to offer annual premium payments. We only offer monthly Direct Debit on our policies.
This is at no extra cost and is a subscription, which means you are not entering into a financial agreement that could impact your credit score.
The Only Paws Insurance Team 🐾
AVOID, this insurance cover is not fit for purpose.
Having been a customer of Onlypaws for nearly two years, my dog recently required a lump removed that has been monitored by the vets for a couple of years. The agreement was that until the lump caused an issue it would not be removed.
Two weeks ago, the lump started bleeding and it was agreed that it now needed removing. Assuming peace of mind we proceeded with the removal.
Claim submitted.
Not only was the claim rejected because they claimed it was a pre existing condition (despite the advice being to leave alone until it was a problem). But they went through my pets complete history and discovered on a handful of occasions our pet (who we rescued just before they turned 1) is nervous at the Vets and we put a muzzle on them. So they placed a "public liability" exemption on them too.
Needless to say, the policy has been cancelled as i'm not exactly sure it was fit for purpose in the first place.
This company will aggressively and thoroughly go through your pets complete history with a fine tooth comb to find a way out of paying out claims.
Having previously been with PetPlan and Sainsbury's I have never experienced a level of service as bad as this.
Also, do not expect to find a telephone number to actually speak to someone on the phone!!
AVOID.
*update* If you require any further evidence of this companies customer service, look at the reply to this review. All the emphases is being placed on me not answering the questions truthfully or attempting to mislead or be dishonest. Very serious allegations from a business.
My dog had a skin tag that the vets had asked us to monitor and only take action when needed, for a number of years. This tag progressed to a lump so I’d argue this only became an issue when it turned from a tag to a lump.
Also, my dog is not aggressive, hence you didn’t cancel my policy (I did). He is petrified of the vets, shakes uncontrollably and cowers, our actions are precautionary.
Im not wasting my time communicating with a company such as yours. A better use of my time would be to write an email to a brick wall, they’d understand and communicate better and clearer than yourselves.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Thank you for your feedback.
Just to clarify, pet insurance policies typically do not cover pre-existing conditions, which are defined as any signs, symptoms, or medical issues that were present before the start of the policy, even if they had not been formally diagnosed. If there is any indication in the clinical records of a lump being present prior to the policy starting, this would be classed as a pre-existing condition under the terms of the policy as it was the onset of the condition.
When applying for insurance, it’s essential that all questions are answered as accurately as possible. We try our best and flag these important questions pre-, during and post purchase. One of these questions asks whether your pet has shown any signs of aggression and goes further to explain it in detail. Unfortunately, we were not made aware of your pet's history in this regard at the time of application and would not have provided a quote if this was disclosed. All insurers rely on full and accurate disclosure to assess risk fairly and ensure appropriate cover is in place. This is a standard practice across the industry and is in place to protect all policyholders.
If you’d like to take this further, you’re very welcome to contact our complaints team at complaints@onlypawspetinsurance.co.uk. They’ll review everything thoroughly and investigate your concerns.
The Only Paws Insurance Team 🐾
Efficient and effective
It's not often you see a recommendation for an insurance company but I believe Only Paws deserves 5 stars. It was easy to set up the policy, the price was good, and they paid my claim without any quibble. That's all I ever wanted from my pet insurance.
4 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Mark,
Thank you so much for the glowing review! We know insurance isn't usually top of the recommendation list, so hearing that we've earned your trust (and five stars!) means the world to us. We're so glad setting up your policy was simple, the price felt right, and your claim was handled smoothly, that's exactly what we aim for.
The Only Paws Pet Insurance Team.
Promptly dealt with claim In difficult…
Promptly dealt with claim In difficult time after pet had to be out to sleep
4 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Jon,
Thank you for your kind words during what must have been an incredibly difficult time. We’re so sorry for your loss, saying goodbye to a beloved pet is never easy.
We’re glad we could handle your claim promptly and ease even a small part of the burden. If there’s anything else you need, please don’t hesitate to reach out.
Take care,
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Angela!
Thank you for your kind review, welcome to Only Paws!
The Only Paws Pet Insurance Team 🐾
easy to set up and good cover
7 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Peter, thank you for your review, welcome aboard!😊
Resposta da Only Paws Pet Insurance
Thank you for your review Liz and welcome to Only Paws! 🐾
Exceptional service. Quick and efficient.
We lost our dog suddenly and OnlyPaws were a pleasure to deal with during a very emotional time. They sent a lovely condolences email and paid the vet directly, fully and promptly. Also refunded my premium that had just been paid that month. Will most definitely use them again in the future.
Highly recommend.
5 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Vicky, thank you for your lovely feedback, we aim to make our processes simple and efficient so that you don't need to deal with too much at such a difficult time.
Resposta da Only Paws Pet Insurance
Thank you for your feedback Jules and welcome to Only Paws! 🐾
Simple and quick service
3 de setembro de 2025
Resposta da Only Paws Pet Insurance
Hi Kirstene, thank you for your review and welcome to Only Paws! 🐾
Resposta da Only Paws Pet Insurance
Hi there,
Thanks so much for your kind words! We're really glad to hear you found the website quick and easy, that’s exactly what we’re aiming for.
If you ever have questions or need anything down the line, we’re just an email away at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.