I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Ver mais
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Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Ver mais
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Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Ver mais
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An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Ver mais
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Detalhes da empresa
- Seguradora de Animais
- também em
- Corretor de seguros
- Farmácia veterinária
- Loja de suprimentos para animais de estimação
- Pet Shop
- Serviço Veterinário de Emergência
Escrito pela empresa
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,4
Excelente
439 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Set up and options great!
Cover yet to start but please to find a company who only class pre-existing conditions up to 24 months and has a dental care add on. Option boosters are a brilliant way to customise cover and very reasonable priced.
31 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Kay,
Thanks for the lovely feedback! We’re so pleased to hear you appreciated the setup, flexible options, and our approach to pre-existing conditions. Our boosters are designed to keep things customisable and cost-friendly, so it’s great to hear that hit the mark.
The Only Paws Pet Insurance Team 🐾
Absolute swindlers/ changed to fairly treated
I wrote a previously bad review below based upon a disagreement regarding a condition. Since then they reviewed my case and made a payment. subsequently my pet died unfortunately. Following this they treated me with dignity and respect and made a further payment for treatment which was a very fair assessment. Just be careful that when you take out a policy —you should read the exclusions correctly so that you know what you are getting and can add extras if you think you need them. I am removing my previously bad review and would now consider using them again , now that I am fully aware of how the policy works.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hello Neil,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’re unhappy with the outcome of your claim. Our claims team carefully reviews all cases based on the information provided by both you and your vet.
After looking into your case, I can confirm that your pet’s medical history shows the condition began during your policy’s waiting period. As is standard across the insurance industry, conditions that arise within the initial 14-day waiting period are not covered.
If you believe this assessment is incorrect, please don’t hesitate to contact our claims team at claims@frankpetinsurance.co.uk. They’ll be more than happy to review your case and assist you with an appeal.
The Only Paws Pet Insurance Team 🐾
Simple to follow.
29 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Alan,
Thanks so much for the kind words! We're glad you found the quote journey simple to follow, that’s exactly what we’re aiming for.
The Only Paws Pet Insurance Team🐾
Possibly the most useless insurance…
Possibly the most useless insurance company I have ever used.
I put in a claim for a pet to be put to sleep out of hours. It was less than £400. Nothing complicated the cat was old and sick, I have spent weeks chasing paperwork for them. Providing details from previous vets. They don't chase anything, you have to contact them. You don't get any updates unless you chase them. I almost 3 months in and I still have no resolution.
Unless you enjoy doing everything yourself, go with someone else.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Hi Nigel,
We’re so sorry to hear about your recent loss, our hearts go out to you.
We want to be transparent about the steps we’ve taken to move your claim forward. Unfortunately, we’ve been unable to complete the assessment because we haven’t received the necessary history from your vet, despite multiple follow-ups:
08/07/2025 at 9:58am – We called and were advised the history would be sent.
15/07/2025 at 9:22am – We called again and were told the same.
31/07/2025 at 11:45am – We emailed to chase but received no reply.
08/08/2025 at 9:31am – We attempted another call but couldn’t get through.
08/08/2025 at 12:41pm – We spoke with the practice and were advised their insurance team would be chased later that day.
We also contacted your other vet on 29/08/2025 at 9:19am, who advised they would send the history they hold, but we’ve not yet received this either.
While we do everything we can to retrieve records, in some cases we are reliant on vet practices sending us the required documents to proceed. As soon as we receive the full medical history, we’ll complete the claim review without delay.
We also understand you’ve raised a complaint. Our complaints team has this logged and will be in touch directly to follow up with you.
The Only Paws Pet Insurance Team 🐾
EASY TO USE WEBSITE AND REASONABLE…
EASY TO USE WEBSITE AND REASONABLE PRICES FOR PET INSURRANCE
28 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi there,
Thanks so much for your kind words! We're really glad to hear you found the website easy to use and our prices reasonable, that’s exactly what we’re aiming for. Making pet insurance simple, affordable, and reliable is what we’re all about.
If you ever have questions or need anything down the line, we’re just an email away at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Stephen,
Thanks so much for taking the time to leave a review! We're really pleased to hear your claim was handled quickly and promptly, that's exactly the kind of experience we aim to deliver.
If there's ever anything else we can help with, just drop us a line at info@onlypawspetinsurance.co.uk.
Take care and give your pet a cuddle from us!
The Only Paws Pet Insurance Team 🐾
All straight forward to set up
26 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Guy,
Thanks so much for your feedback! We're thrilled to hear the quote journey was straightforward to set up, we work hard to make things as quick and simple as possible, so it’s great to know that came through.
If you ever have any questions or need support down the line, we’re just an email away at info@onlypawspetinsurance.co.uk.
Wishing you and your pet all the best!
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Thank you for your review Rupert, we’re glad we could support you with a fast, efficient, and courteous service when you needed it most.
My claim was accepted and paid out very…
My claim was accepted and paid out very quickly. The claims process online is easy to use. With my first claim I received a telephone call to clarify a couple of points and this was dealt with in a friendly professional way. Very happy to recommend this company.
21 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Elizabeth,
Thank you so much for the glowing feedback! We're really pleased to hear your claim was processed quickly and that our team was able to support you in such a friendly and professional way. Making things easy and stress-free, especially at claim time — is exactly what we’re here for. We truly appreciate the recommendation and are always here if you need us again.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Ceri,
Thank you so much for the lovely review! We're thrilled to hear that you found everything super easy and hassle-free, that's exactly what we aim for. If you ever need support or have questions down the line, we're just an email away at info@onlypawspetinsurance.co.uk. Give your pet a cuddle from us!
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Hi Darren,
Thanks so much for the great feedback! We're really glad to hear you found the quote journey easy and clear, that’s exactly what we aim for. It’s also brilliant to know you felt the value was spot on. If you ever have any questions or need support down the line, we’re just an email away at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Resposta da Only Paws Pet Insurance
Thank you for your feedback SJJ, I'll make sure the relevant department is informed. Please get in touch if anything is unclear via claims@onlypawspetinsurance.co.uk.
Resposta da Only Paws Pet Insurance
Thank you for your review Fiona, we are very proud of our speedy claims process. Once we receive all relevant information, we are currently settling claims within a week.
Ease of use and quality of experience
7 de agosto de 2025
Resposta da Only Paws Pet Insurance
Thank you for your review Michael and welcome to Only Paws! 🐾
Very easy to set up and had exactly…
Very easy to set up and had exactly what we needed.
5 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Andrea,
Thanks so much for the lovely feedback! We're thrilled to hear the quote journey was smooth and gave you exactly what you needed, making things easy and straightforward is what we’re all about. If you ever have any questions or need support down the road, we’re always here to help.
Wishing you and your pet all the best!
The Only Paws Pet Insurance Team
Great pet cover at competitive prices
Great pet cover at competitive prices. User friendly website to easily view all documents. Excellent email support to make changes.
5 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Richard,
Thanks for the great feedback! We’re so glad you found our cover competitively priced and our website easy to navigate, that’s exactly what we built it for. And it’s lovely to hear our Customer Success team hit the mark too. We're here whenever you need us!
The Only Paws Pet Insurance Team.
Very quick to sign up
4 de agosto de 2025
Resposta da Only Paws Pet Insurance
Hi Andrew,
Thanks for the lovely feedback! We’re so glad to hear the sign-up was quick and hassle-free, that’s exactly what we aim for. Welcome to the Only Paws family!
The Only Paws Pet Insurance Team 🐾
Very disappointed
Very disappointed with their refusal to pay out on my claim. Our cat had minor problem with tartar a year ago. We didn't think it was bad enough to have her teeth cleaned at that time. A year later we had it done as she needed two teeth removed. They refused to pay as it was over three months since it was first mentioned. If we'd had her teeth cleaned last year we would have had to go through it again this time. Not happy with the outcome.
25 de julho de 2025
Resposta da Only Paws Pet Insurance
Hi,
Thanks for your feedback.
We wanted to clarify our dental cover to help explain the outcome. Under our policy terms, dental treatment is included as long as your pet has had a dental check every 12 months, and you’ve followed any vet advice within 3 months of it being given. In this case, because the vet noted a tartar issue a year ago and treatment wasn’t carried out within the 3-month window, we unfortunately weren’t able to approve the claim.
Dental issues can progress quickly if left untreated, which is why the policy includes that 3-month follow-up requirement. If you’d like to go over the decision in more detail, please don’t hesitate to reach out to our team at claims@onlypawspetinsurance.co.uk. We’re here to help.
The Only Paws Pet Insurance Team 🐾
Easy-to-use for the likes of me
28 de julho de 2025
Resposta da Only Paws Pet Insurance
Hi Robin,
Thanks so much for the paws-itive feedback! 🐾 We're so glad to hear our quote journey was easy to use, that's exactly what we aim for. We know not everyone loves filling out forms, so we’ve worked hard to keep things simple, clear, and quick.
If there’s ever anything else you need, we’re just an email away at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Pre existing condition
This insurance company will do absolutely anything not to pay your claim,put a claim in for our cat who went for her annual injections to cover her for the cattery that she goes to when we go on holiday.When there the Vet noticed she had lost quite a bit of weight,tests were performed and found she had a problem with her liver.Phoned Only paws to see if we'd be covered for these tests and was told yes we were(even though we'd only been with this insurance company for 1 week,because we'd had insurance with another company for 14 years and proof of payments were given,without ever claiming for her).As soon as we put the claim in(after paying the vets bill of £700 Only Paws turned down our claim because they say she was showing symptoms 6 months before!!!The Vetenarian practice have wrote to them explaining that she has never been treated for this condition before or that there was a need to.We're not Vets so how on earth are we supposed to know when our cat needs treatment without the vets telling us??? Regarding this company I'd avoid at all costs,not worth insuring your pets as they will find any excuse not to pay up!!!😡 Absolute rubbish response from you,a cat or dog can lose weight or vomit anytme for any condition,how can you determine that it was the illness that it's been diagnosed with??
28 de julho de 2025
Avaliação não solicitada
Resposta da Only Paws Pet Insurance
Thank you for your feedback. Just to clarify, pet insurance policies typically do not cover pre-existing conditions, which are defined as any signs, symptoms, or medical issues that were present before the start of the policy, even if they had not been formally diagnosed.
In this case, although we appreciate the history of previous insurance cover and the letter provided by your veterinary practice, if there is any indication in the clinical records of symptoms (like weight loss, abnormal blood results or vomiting) prior to the policy starting, this would be classed as a pre-existing condition under the terms of the policy as it was the onset of the condition. If the policyholder would like to discuss this matter further, they’re very welcome to get in touch with us directly at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
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