Ooze Life Avaliações 

Me and my wife ordered one each and they never arrived. They told us to wait because sometimes USPS is ahead and then we were told there is nothing they can do because you agree if its lost/stolen/or anything they are not liable. Pretty poor policy when I have proof it wasn't delivered from USPS. But they don't care about customer service so order at your own risk I guess..

Ordered a ooze beacon and when the package arrived there was nothing in it. Contacted them about it they told me they can't do anything. Also ordered the ooze robot battery and the temperature dial broke the first week. Terrible company I've had to file a dispute with my bank for both products just to get refunded since they refuse too.

I was in the process of filing a claim on the Duplex 2 that I had for 5 month couldn't get concentrates so I throughly cleaned it and put it in the box that I kept to store it in. Yes I take that good care of my products. When I finally got concentrates again it was close to year warranty being up. I try to pull the bottom of the Duplex 2 off to access the bucket. The bottom piece came apart exposing the wires and 1/2 of the bottom piece is still in device. When I went to the site and saw that they now sell the bottom piece as a replacement I was worried. The sent me an email waiting until the year was up stating I needed to refile the claim and of course they won't replace ir or give credit. Buying the replacement piece is not an option because 1/2 of it is stuck in the device. I also recently bought the stache connector with an ooze slim clear series on 7-3-25. After a week of use and daily cleaning. I suddenly couldn't get the connectar piece off that connects to the battery. I am so confused until I notice the piece inside the ooze slim battery is spinning. These chep batteries have a 5 year warranty and this happened in a week. They are replacing the ooze slim clear but my stache connector is useless as well as a result. Ooze also sells the stache connectar but it was only available in blue and red so I got the black 1 only in thevstache name. I never would have even consider ooze since I was already having issues but as I mentioned it was the only batteries sold at Glass and More Sandusky,Ohio. I mention them because they talk up ooze products to the point of blatant lies. I was told the buckets could hold 1/4 gm of concentrates and that floods the bucket. I never did this because I already knew. I mention the stache connectar again. I had 1 for a year. The plastic piece broke and the coils still worked great. I did not know it was possible for a coil to ladt a year. Just don't use an ooze battery with it. Thanks for reading.

If I could go lower I would! I paid $75 for a “Barrel” unit that doesn’t work. I did a claim, sent it back, and they responded that they would not replace it, that it worked for them. They sent it back to me, and IT DOES NOT WORK!!!! They are BS!! Wasted a lot of $$.

I recently purchased the duplex 2 and dropped it not from a high height, short one, the whole bottom end shattered. This was a waste of money as I have had many that I have dropped from other companies and absolutely none of them have shattered like this did. When I checked the warranty waste of time and we’re talking about shattered into pieces like glass you are developing this for people to get high relaxed. I wasn’t even high at the time. I wasn’t even using it at the time. I hate to see if I was using it. How much more pissed I’d be.

deleted negative reviews online, did not offer replacement/refund without being sent faulty hardware to "verify" and even then it's only store credit. poorly designed vapes will clog and they'll hide the reviews that tell you not to buy them. misleading advertising, manipulative support, poor product design, stay away

I'm done with Ooze, I used to like them but like most companies today, have gone to crap. In my XP they delete negative reviews from their site.
At last purchase, and I've made many with them over the years (no longer!) I ordered item with the "expedited shipping" at basically double the shipping price.
It took them close to 24 hours to get the item to the shipper... Sorry, but I don't call that "expedited"

I feel like even 12 hours is pushing it but would accept that as a maximum.

When I complained to their support, requesting a refund, paying for base shipping would have been acceptable but their response was... "SORRY, THE ITEM WAS DELIVERED WITHIN OUR TIME FRAME."

(or Sorry, not sorry for short)

Here's the problem people, Ooze sells enough products to smoke/vape shops (for resale) they don't care about the small sales to the lone consumer on their website...

So I'm calling for a boycott against all Ooze products anywhere you see them available.

Its time to take back our pride people... STOP BUYING ALL PRODUCTS FROM OOZE OR ANY COMPANY THAT TREATS REPEAT CUSTOMERS LIKE THIS!

WORST CUSTOMER SERVICE EVER.

will not replace a USB charger for a battery I bought three days ago. The USB charger came apart the first time I tried to charge it. Ooze basically said, "too bad, so sad."

NEVER BUYING FROM THEM AGAIN.

don’t order if you did call the bank for scam Customer support is sorry as crap won’t give money back and they will ship order when they feel like it and I’m gonna call my bank 3 Days no shipping label or notification saying being shipped? Like damn? Just go to your smoke shop

11 days in and still shows package in transit....a real rip off....over two weeks to ship a pen and they charge 8 bucks for shipping....Dont waste your time with these clowns

Don’t do business … tried to cancel my order and they still shipped it

If I could give them a big fat zero for customer support and quality of devices that’s exactly what they would get. I currently own several ooze devices that all have issues but recently purchased the Brink dry vape for my husband and it burnt both his lips. The best they can do for me is offer me an $11 discount off a different device. That’s a joke!!! So I will no longer be doing business with ooze in the future!!!!

I bought the new Twist Slim 2.0 at my local dispensary after talking with the sale rep. The one I originally bought at my dispensary 7 years ago is just starting to die. I bought 2 Honey Sticks online and they sucked, So, when I went into my dispensary the sale rep recommend this Ooze Twist Slim 2.0 because they have a great warranty. So I bought the pen and went home and charged it. It must have been pre-charged so after 1 week of use I went to recharge. Neither of the dual-method charging ports worked. I registered my product right away and then submitted a claim a week later. They want to charge me $7.84 to ship a replacement vape pen that did not work and the pen cost me $20.00. Obviously, not standing behind their product.

They can’t seem to ship their items out on time which is infuriating. It’s been almost 2 weeks since I placed my order and I just now got a tracking number for the shipment, but of course it haven’t even been given to the post office yet so I have no idea when I will receive my item. It’s 2025, there is no reason I can buy a HORSE and have it professionally shipped across the united states faster & with more communication than a stupid little silicon water pipe. Even if this water pipe pays my bills for me, I’m not going to be purchasing though then again. I’d rather pay the markup at the local shops to have my product in hand.

Avoid This Company

I ordered two items from Ooze: the Twist Slim Pen 2.0 and the Slim Clear Series Battery, both in Atomic Pink. The Twist Slim Pen arrived defective and wouldn’t hold a charge. I contacted support on January 2nd, and it took until January 15th to receive a gift card to replace the item. However, the gift card didn’t cover the full cost, and I was told “You will have to cover the remaining tax…”

Poor product quality combined with unhelpful and slow customer service makes Ooze a company to avoid. Instead, consider these reliable alternatives:

• Coil Master
• DazzLeaf
• Dr. Dabber
• Hamilton Devices
• Happy Kit
• Lookah Glass
• Loose Leaf
• Rokin
• VooPoo
• Yocan

Ooze cleaning kit is the best pipe cleaning substance on the market. I've tried hundreds of of other products and nothing compares to this, several uses an already it's adding up to be worth the price. Best part is it's reusable an it keeps cleaning after several uses.

I’ll be honest: I’m just not into buying items that I know are not going to work and I’m going to have to wait weeks for a replacement “warranty claim”.
Companies should take note: not everyone is looking for cheap. Consumers will get tired of having to deal with “incredible customer service”.
I would rather just buy something that works in the first place than have to deal with AI that cannot answer my question for 20 minutes that forwards me to a chat with a person who cannot fix my problem and just wants to send me a replacement.
I spend weeks when I really only want to spend minutes.
I will not waste my time filling in your warranty info.
I just want dependable products.

I have spent a ton of money in the last couple of months with this company. I have spent more time trying to deal with issues such as EVERY device has an invalid serial number. More customer service. I’ve had issues with Sezzle. I move had problems with a fusion kit not working or turning on at all. I placed an order last night and forgot to enter my 10% coupon so I IMMEDIATELY requested to cancel that order thinking that you guys would respect my wishes and so I repurchased the item along with other things as well. Again this morning, I sent ANOTHER reminder email to please cancel that particular order. But not to my surprise, it went unnoticed and now it’s being shipped to me. I also tried to redeem a sticker bundle with the initial 665 points I had. I’m now up to 2500 or so and can’t even use them because the sticker bundle option “page not found”. I’m 43 years old and this is by far the worst customer service I have ever experienced. And the first time it’s been so ridiculous and frustrating that I will no longer be doing any business in the future. I’ll be forwarding this to whom it may concern. Just terrible. Great products but awful customer service.

Premium vape pen price for a product that is worse than the cheapest vape. Mine is 2 weeks old, completely babied, never dropped once and it won’t charge now , hit like it was dying day 2 and had a battery life shorter than gum keeps its flavor day 1.

Idk why the worst scam pens are in shops but these are thee worst pen I’ve gotten yet.

I’d give them 0 stars if this was an option. Biggest bullshit company ever. Worst products ever. No customer service for their shitty vape pens. 0 stars review.