Openhagen Avaliações 

I Bought SleePods aka side-sleeper earbuds. Should not have. I guess it's my own fault. "Up to 8 hours battery time" said all over the places, on website and ads. I didn't get that the emphasis should have been on "up to". I thought ~8 hours will be alright because I'm not gonna use ANC. For my tinnitus I need specific sounds (waves for example). I need to have sound and no quiet. Quiet makes it worse. So... With streaming battery life is about 3, some nights 4 hours. Even when ANC is off. I am now told battery life is 8-10 hours when using ANC without streaming. And 3,5-5 hours when streaming, depending on volume. Maybe I should have asked beforehand. But wait! Someone did. On their website FAQ it is asked and the answer is "up to 8 hours" without any details. Maybe there should be some details on that answer and product description/technical details. Somewhere?! But of course, it was my bad. But would not recommend for anyone needing that streaming ability. Well, on the positive side, customer service answered quickly by email. It was a real human, though of course a lot of copy paste was probably used. But at least someone was interested enough to ask how I use the buds and explained the specs. It was a bit late for me of course, the money is gone now, but like I said, I did not interpret it right so it's kind of my fault.

I had placed my order 15 days back and still waiting to receive any confirmation email or message neither any updates regarding the shipment or delivery of the product

Not placing any order in future and will not recommend it to any one as wy

Do not trust this company. They advertise, beneath the ADD TO CART button on the Sleepods page, "100 day returns," but as I learned when I tried to return them, this is only if they are unopened and unused.

Absolutely no reasonable person would interpret as meaning you aren't even allowed to TRY them before returning them. Advertising "100 day returns" UNDERNEATH THE BUY NOW BUTTON is extremely misleading, if not fraudulent.

I strongly suspect this policy is actually in place not for "hygiene" reasons, but because the company is fully aware of how awful these things are. I didn't make it through a single night with them in my ears because they were so uncomfortable. In any case, their noise cancellation was essentially useless.

Terrible design, terrible performance, terrible service.

Jeg nåede næsten at tvivle på, om mine SleePods fandtes i virkeligheden
Jeg bestilte SleePods hos Openhagen den 22. september. Leveringstiden var angivet til 4-8 hverdage.
Den 2. oktober var de ikke engang pakket. Efter jeg selv kontaktede Openhagen, fik jeg at vide, at den hvide model, jeg havde bestilt, var udsolgt. Jeg skiftede derfor til sort for at få dem hurtigere.
Så blev jeg opkrævet yderligere 69,90 kr. for farveskiftet.
Det viste sig at være en fejl, som Openhagen heldigvis erkendte og refunderede.
Herefter kunne jeg så følge en pakke, der tilsyneladende var i transit i en evighed. På et tidspunkt skrev jeg til Openhagen, at man næsten kunne komme i tvivl om, hvorvidt varen fandtes i virkeligheden og ikke bare var en AI-idé.
Den 14. oktober kom den endelig.
Og så kom den største skuffelse.
SleePods fremstår efter min vurdering meget plastikagtige med en finish og kvalitetsfornemmelse, som slet ikke svarer til mine forventninger eller prisen. Min første tanke var: Det her føles som noget, jeg kunne have bestilt meget billigere på Temu.
ANC var heller ikke overbevisende. Jeg kunne skifte mellem de tre indstillinger, men oplevede meget lidt reel effekt.
Jeg bad derfor om at returnere produktet.
Det kunne jeg først ikke, fordi jeg havde åbnet emballagen og prøvet øretelefonerne. Det er en temmelig interessant betingelse for et produkt, hvor man netop er nødt til at prøve pasform, lyd og ANC for overhovedet at finde ud af, om det fungerer.
Første tilbud var 15 % refundering, hvis jeg beholdt dem.
Efter min reaktion blev jeg tilbudt at returnere dem og få pengene tilbage som en særlig “goodwill-undtagelse”. Jeg skulle selv betale returfragten, og returvejledningen beskrev en proces, hvor der potentielt kunne gå flere uger, før pengene kom retur.
Nej tak.
Openhagen må beholde pengene. Til gengæld vil jeg dele min oplevelse, så andre kan tage den med i overvejelserne, inden de bestiller.
Jeg ville personligt ikke købe her igen.

The good: the Sleepods are comfortable and stay in.

The bad: the noise cancellation is nonexistent, my main reason for purchase. They are non-returnable. Which is mentioned on the site, but not as prominently as the "100 day returns" feature. It doesn't look like my poor review is showing up on the product page.

The good: when I shared my frustration in an email to them, they responded quickly (quite possibly by an actual human?), and I at least felt heard.

I'm still stuck with a set of earbuds that the overall quality doesn't match the price.

I am very impressed with the support I received from the Openhagen Customer Support team.
They were extremely fast, proactive, and efficient in addressing my needs.
Based on my 40+ years of experience dealing in global B2B and B2C markets, I can confidently place Openhagen and its Customer Support team in my top 10 companies.
My special thanks to Liezel, Openhagen Customer Support Lead!
Best Regards,
Luciano Ramos

Avoid! Ordered collapsible guitar hanger, 1 month later order hasn't arrived. Slow customer service and unwilling to issue a refund despite not receiving item. Would strongly advise people to avoid purchasing anything with this company!

Support guitare "Openhagen HangWithMe" acheté en mai 2026 (pour une Gibson SG).
Il s'est détérioré en moins de 3 mois et a endommagé la guitare ! Coût estimé de la réparation par un luthier : environ 350/400€.
La partie en liège du support mural est de très mauvais qualité. La guitare a pourtant passé plus de temps dans son étui et sur son support au sol....
Réponse du service client : remboursement total (donc ils reconnaissent le problème) mais aucune prise en charge des réparations alors que les photos sont sans appel. A priori j'ai mal utilisé le support (trop longtemps mais c'est faux) et certains vernis réagissent mal. Faux encore une fois : le vernis et le bois de la tête sont abimés !

Je déconseille vivement leurs produits, c'est une honte.

I recently ordered a pair of SleePods and was genuinely impressed by their design, comfort, and fit. While I unfortunately realized that my specific needs for overnight sleep audio streaming didn't align with the technical capabilities of the product, the customer support experience I received was truly world-class.
​Liezel went above and beyond to assist me with incredible empathy, speed, and professionalism. She handled my situation with so much kindness and understanding, making the entire resolution completely smooth and hassle-free.
​It is rare to find customer service that feels this personal and caring. Even though the product wasn't the right fit for my specific situation, Openhagen’s dedication to customer satisfaction is 100% genuine. Huge thanks to Liezel for being so fantastic!

Product arrived with a tab on the packaging saying that it can’t be removed once opened (I bought side sleeper AirPods). I have read in another comment here that has a hygiene product. This can’t be returned, but honestly if the product is defective you as a company need to take that responsibility on yourself.

Anyway, I did not open the product and immediately found that it is very difficult to process a return. I had to email the company, go to the library and print out a return slip, and take care of Post and packaging myself. Compare this to another product I bought recently which Came with a return slip in case a return was needed plus a return label stating that the cost of this return would be deducted from my refund once processed. So much better

Terrible customer experience and I will never purchase from this company again knowing it is so difficult to return a product and impossible to test a product to even see if I like it

I ordered 2 guitar wall mounts on October 1st and was charged immediately. As of October 6th, my order still hasn’t even been shipped.

Your website states 4–8 business days for delivery, and your shipping policy says orders are processed within 48 hours. I understand that delivery can take several business days, but I would expect the order to have been shipped by now.

I have not received any clear update about the status of my order. What is going on with this order?

I ordered the wall guitar mount as a present for my husband and he was delighted. The item is practical, stylish and well made. It comes in an attractive presentation box and makes a perfect gift for guitar lovers.

I made a small mistake with my order and needed to contact customer support. The issue was resolved quickly and their response exceeded my expectations.

Highly recommended.

I ordered the projector and have now reached out 5 different times, via email, phone. I really am disappointed in the customer service and I regret buying with them. I originally only looked at the reviews on the website which seemed great, but now I’m having buyers remorse after seeing how much they lack in professionalism. I have no idea where my order is or when it will be delivered. I’m afraid it’s going to take over a month after hearing about other people’s experiences. I hope they can do better with this.

I totally agree with the other negative reviews of this item. ANC is really a joke, it is hard to tap. I wanted to get this for noise cancellation on the flight but after testing it out in my bedroom, it has proven this product does not work what it claims. It is at best working as a regular ear pod and too expensive.

Loved it so much you will see that I ordered a second one which has just arrived as a present for my daughter .
FYI The box works well with a plug in on the back and less so with the built in apps .

I’m very satisfied with the customer service. I contacted them because I had an issue with my projector, and after reviewing my case, they offered to replace it with a new one under warranty.

Communication was professional and helpful throughout the process, and they found a very satisfactory solution to my problem.

I really appreciate the way they handled my case and their commitment to customer satisfaction. Excellent after-sales service — highly recommended!

The SleePods quality to price ratio is not good.
Pros: decent (barely) audio quality for its purpose.
Cons: ANC is a joke. When removed from ears in the dark middle of the night and placed in its case it LITS UP LIKE A FLASHLIGHT until fully charged! Wich can take an hour or more! Brilliant feature for a sleeping device. It's beyond comprehension really. I payed over 700 SEK for these, I'd say they're should be sold for max 300 or not at all.

⭐☆☆☆☆ 1 Star - Buyer Beware

I ordered the Openhagen SleePods hoping to improve my sleep, but unfortunately the active noise cancelling does not work nearly as well as advertised. The noise reduction is minimal, and I was very disappointed with the performance.

What is even more frustrating is the company's return policy. Their website states that customers can return the product for a refund if they are not happy. However, when I contacted customer service, I was told that because of "hygiene reasons," they cannot accept returns on opened products.

This makes absolutely no sense. How is a customer supposed to determine whether the SleePods work effectively without opening and trying them first? If the product remains unopened, there is no way to evaluate comfort, fit, sound quality, or noise cancellation.

Instead of honoring what appears to be their advertised satisfaction guarantee, I was only offered a 20% refund. That means I am left paying for a product that does not perform as expected and cannot be returned.

My experience has been disappointing both with the product and the customer service. Based on my experience, I would strongly recommend reading the return policy very carefully before purchasing or better yet go with another company.

Buyer beware.

I ordered Openhagen Sleepods. They arrived fairly quickly (to Toronto from Copenhagen). I wasn't happy with the sound quality and frequent connection drops. I informed Openhagen about the issues I was facing. The customer support representative (Liezel) at Openhagen asked a few questions to determine if I was using the pods properly. In the end it was found that the pods I received were defective. Liezel immediately dispatched a new set. I received the replacement pods yesterday and my first night of using them was absolutely wonderful. Clear, crisp and uninterrupted sound. I would rate the sound quality to be equal or better than the Bose pods I had been using.

A big shout out to Liezel and Openhagen for their cooperation, help and immediate remedial action. Thank you!

I purchased the ukulele wall hanger (in oak) from Openhagen. As a few other reviews here note, shipping is not particularly fast (but good things are worth waiting for, and two-day shipping shouldn't be as normalized as it is). When there was an issue with the product I received, I reached out to Openhagen by email and got a quick, helpful response from the (human) customer support team, and a no-hassle resolution shortly thereafter. I'm very pleased with both the purchase and the kindness of the support team. :)