The good: the Sleepods are comfortable and stay in. The bad: the noise cancellation is nonexistent, my main reason for purchase. They are non-returnable. Which is mentioned on the site, but no... Ver mais
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Veja o que dizem as avaliações
Do not trust this company. They advertise, beneath the ADD TO CART button on the Sleepods page, "100 day returns," but as I learned when I tried to return them, this is only if they are unopened... Ver mais
I ordered the wall guitar mount as a present for my husband and he was delighted. The item is practical, stylish and well made. It comes in an attractive presentation box and makes a perfect gift... Ver mais
I had placed my order 15 days back and still waiting to receive any confirmation email or message neither any updates regarding the shipment or delivery of the product Not placing any order in fut... Ver mais
Detalhes da empresa
Informações de contato
Openhagen - Turesensgade 33, kld. Th.,, 1368, Copenhagen, Dinamarca
- hello@openhagen.com
- openhagen.com
2,7
Ruim
157 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Definitely do not order anything from openhagen.com!
On 1 February 2026, I ordered an Openhagen Harmoni guitar, which I am still waiting to receive.
So far, nobody has been able to tell me where the guitar is being shipped from or whether it has even been dispatched at all. The tracking number provided does not work. When I first contacted openhagen.com after two weeks, I received only a vague, non-informative template reply by Jen. My second enquiry has not been answered at all.
This situation is unacceptable. Definitely do not order anything from openhagen.com!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Openhagen
We’re really sorry to hear about your experience — we understand how frustrating that must have felt.
Your order was successfully delivered on March 18. It seems there may have been a gap in communication or tracking visibility on the way, and we truly apologize for that.
If there’s anything still unclear or if you need help locating the delivery details, please reach out to us at hello@openhagen.com
and we’ll make sure to assist you right away.
Fantastic products
Fantastic products. I bought both the floor stands and the wall mounts. They really make my already beautiful guitars look even better. The customer service is brilliant too.
2 de março de 2026
Avaliação não solicitada
Great guitar hooks and a very…
Great guitar hooks and a very impressive customer service after an initial error on my part
20 de fevereiro de 2026
Avaliação não solicitada
Lightbox avec tache sur capteur et bruit de refroidissement
Mon épouse m'a offert un projecteur lightboks. Outre le bruit que le projecteur (soufflerie/ refroidissement) la lentille est pleine de poussieres, et ne pouvons le nettoyer.
J'ai envoyé 2 e-mails au service client, qui restent sans réponse.
Au delà de la déception des performances techniques de l'appareil, je trouve le service client encore plus décevant. Pire que de ne proposer aucune solution (remboursement ou remplacement), le service client n'accuse même pas réception de ma réclamation.
16 de fevereiro de 2026
Avaliação não solicitada
Hochgradig unseriös und absolut nicht zu empfehlen
Bereits im Dezember 2025 bestellt, erhielt ich erst nach mehrmaligen nachfragenden Mails meinerseits verbale Vertröstungen. Ein dann genannter Liefertemin wurde nicht eingehalten. Erst nach juristischer Androhung erhielt ich eine Lieferung des Beamers Lightboks im Februar 2026!
Auf dem Karton und in der Ankündigung beschreibt Openhagen, dass das Produkt eine 4K-Auflösung besitzt, es handelt sich aber um eine SD-Auflösung, die sich im Menü nicht ändern lässt. Die vorinstallierten Versionen der Netflix- und AmazonPrime-Apps funktionieren nicht. Zudem ist das Bild an den Rändern umscharf. Bei Betrachten einer Blueray ruckelt das Bild sehr.
Auf meine Anfrage nach Rücksendung und Rückerstattung (Refund-Policy), da das Gerät absolut nicht den versprochenenen Spezifikationen entspricht, wurde nicht geantwortet.
Ich kann nur dringend davon abraten, bei diesem Unternehmen etwas zu bestellen.
20 de fevereiro de 2026
Avaliação não solicitada
Zero returns
Zero returns. The sleep pods are huge and hard (zero give) as such I did not find them comfortable. As they are somehow considered a medical device the company offers zero returns. Not even a credit. Save yourself. Do not buy.
19 de fevereiro de 2026
Avaliação não solicitada
Only received refund after opening Paypal case
Within an hour of ordering, I realized there were no legit reviews of their SleePods. All the "reviews" were from paid TikTok etc "influencers". I asked for a refund and was promised. "No problem". It's the next week now, still no refund. Just got another promise email but without the refund. Was forced to open Paypal case. Paypal issued refund.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Hello Patrick,
We’d like to clarify a few important points.
You contacted us during the weekend, emailing our CEO directly. Our customer support team is offline on Saturdays and Sundays, which can delay responses slightly. Your cancellation and refund were processed on Tuesday once the team was back online and saw your request.
The refund was issued by us directly through the original payment method. It was not PayPal that independently decided or forced the refund.
Opening a PayPal case does not accelerate internal processing and, in many cases, can actually extend timelines while the case is under review.
We also want to address the statement about reviews. We do not publish fake reviews. Like many brands, some customers and creators share their experiences on social platforms, but we do not fabricate feedback.
Despite the accusations made, we processed your cancellation and refund promptly as a matter of respect and professionalism.
We wish you all the best moving forward.
Perfect present for my nephew
I bought the Openhagen HangWithMe guitar wall mount for my nephews 14th birthday. He has just started learning and he wanted something cool as a mount. Suffice to say this product has really done the job! He loves the mount ☺️. I did have to chase the order but I got a very friendly and helpful response and the item arrived quickly. I would absolutely recommend this product.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Openhagen
This truly made our day to read. There’s something special about being part of someone’s early music journey, especially at 14. We’re so happy it brought that extra bit of excitement to his birthday.
We’re sorry if you had to follow up on the order, and we really appreciate your patience. It means a lot that you still took the time to share such kind words.
Thank you for trusting us with a gift like this. It genuinely means a lot to our small team.
Payment taken but goods never received.
Payment taken but goods never received.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
We’re very sorry to hear about your experience and understand how frustrating this must feel.
Your order was marked as delivered on February 16 according to the carrier’s tracking information. If you have not received it, we take this very seriously and are happy to investigate immediately with the courier.
We sincerely apologize for the earlier delay with your order. The recent batch of NordicStand was temporarily held back due to the release of our upgraded version, which includes refinements to improve stability and overall quality. While this caused a short postponement, it ensured customers receive the latest and best version.
Please contact us directly at hello@openhagen.com
with your order number so we can resolve this for you as quickly as possible. If the parcel cannot be located, we will of course arrange a proper solution.
We truly appreciate your patience and the opportunity to make this right.
Poor quality product with poor customer service
We purchased a projector from this company. The product performs well below what is advertised . The software does not work fully and it is based on an outdated android platform which can not be updated. Several of the steaming apps do not work , wireless casting from android apple and ios devices does not work and the hdmi cable functionality was intermiitent We provided full details of our disatisfaction with the product and returned it. The company have refused to refund us , completely overlooking the technical inadeqaucies of their product they are alledging minor cosmetic blemishes in the natural wood finish of the product as a reason for refusing to refund us. Without reservation I would reccomend nobody to buy from this company
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Openhagen
We’re genuinely sorry to read that this has been your experience.
We take product performance concerns very seriously, and we have been in direct communication regarding the software issues you reported. We also offered a replacement from our latest updated production batch in order to resolve the matter constructively.
Regarding the refund, our decision was based on the documented physical condition of the returned unit upon inspection, in accordance with our published return policy. That said, we understand that you disagree with this assessment.
We remain open to resolving this properly and professionally. Please feel free to continue the dialogue with us directly at hello@openhagen.com
so we can work toward a fair outcome.
Openhagen Team
One of the worst products I have bought in my life
We already wrote a review from another account, but Openhagen flagged it as containing illegal or harmful content even though it doesn’t. Huge red flag.
We ordered the Light Boks projector. It took forever to arrive and I had to call the owner of Openhagen more than once before they even sent it.
Customer support was clearly a non English speaking person using translation software. They were asking dodgy questions so it seemed like a scam at times.
The projector itself is almost entirely useless. It does not have 4K and very low lumen output. The room you use it in has to be almost completely dark in order to properly see the image.
The built in software has not been updated for years and when you try to update it, it gives an error saying "Undiscovered new version" which does not make any sense.
The projector does not work HBO Max (on my Apple TV) because of HDCP issues. I also cannot make it work with neither Disney+ nor my Playstation 4.
The built in speaker provides horrible audio and it unmutes itself every time you turn the projector off and on, meaning (if you have better speakes plugged in) you have to manually mute the projector every time you try to use it.
This is definitely one of the worst products I have bought in my life.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hello,
We’re really sorry to read this and to hear how disappointed you feel. That’s never the experience we want anyone to have.
Regarding the review being flagged, we do not remove criticism simply for being negative. If something is flagged, it is reviewed under Trustpilot’s content guidelines, not because we are trying to silence feedback.
LightBoks is a native 1080p projector that supports 4K content, and like most compact home projectors, it performs best in a dim room. It is not designed for bright daylight use.
Streaming issues with HBO Max, Disney+, PlayStation, or Apple TV are often related to HDCP handshake or cable compatibility. In many cases, using a direct HDMI connection without adapters resolves this.
If your unit is showing update errors or unusual behavior, we would genuinely like to look into it properly.
We understand your frustration, and we are here to help. Please email us at ophelia@openhagen.com
with your order number so we can review your case and find a fair solution.
Great product
Great product — both clever and beautiful.
I chose this wall mount mainly because it is compatible with nitro finishes, which was a very important criterion for me. The design is minimalist and very aesthetic, and it showcases the instrument nicely while keeping it secure.
I had a small concern at first about how well guitars such as Fender Telecaster and Stratocaster models would fit, but there are absolutely no issues on that side — the support is stable and reliable.
Very happy with my purchase and would definitely recommend it to other guitar players looking for a safe and stylish solution.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Reading this honestly made us smile. Knowing that it met your standards, especially when you clearly care about your instruments, means a lot to our small team.
We put a great deal of thought into the materials and the way the mount supports different headstock shapes, so it’s reassuring to hear that everything sits exactly as it should. Peace of mind is important when it comes to storing a guitar.
Thank you for taking the time to share this. It truly matters to us. Wishing you many inspiring sessions ahead. 🎸
i can’t praise this company highly…
i can’t praise this company highly enough. 11/10 for customer service. Jen in customer service was amazing and helped resolve an issue i had. i am really pleased with the guitar case and it really is a stylish and practical as per the marketing video. i also have received two wall mounts for my electric and acoustic guitars and i have to say they are perfect too. Highly recommend these products and company.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for this. It truly means a lot to our whole team.
We’re especially happy to hear our customer support was able to take good care of you. We genuinely try to treat every customer the way we’d hope to be treated ourselves, so your words really matter.
Thank you again for your trust and recommendation. We’re grateful to have you as part of the Openhagen community. 🎸
A gorgeous high quality peace bought…
A gorgeous high quality peace bought for my budding musician daughter. Although the delivery went awry and it didn’t make my daughter’s birthday, the openhagen team went above and beyond to make sure Isla received her birthday gift. The guitar wall hanger in walnut looks every bit as perfect on her wall as I had hoped.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Thank you for trusting us with something meant for such a special occasion.
We know how much birthdays matter, especially when it’s for your child, and we’re truly sorry it didn’t arrive in time. We’re just grateful we had the chance to make it right in the end.
There’s something incredibly special about supporting a young musician’s journey. Knowing it now has a place in her room, ready for all the practice sessions and proud moments ahead, really makes us smile.
Thank you again for your kindness and patience. It genuinely means a lot to our small team. 💛
Very poor communication and disappointing service
I order SleePods on December 17. The website states delivery takes 2–8 days, but still haven’t received it or any delivery updates. I’ve emailed customer service multiple times with no response. Very poor communication and disappointing service.
As I still didn’t receive my order or any news, I would like to cancel it and receive my reimbursement immediately.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hello,
We’re very sorry for the delay and for the lack of updates. You’re absolutely right that this has taken longer than expected.
Your order was placed during the holiday period, when we experienced a combination of seasonal closures and high order volume. This unfortunately caused fulfillment delays beyond our usual 2 to 8 business day timeframe. That said, we should have communicated this more clearly, and we apologize for that.
Thank you for your patience, and again, we’re sorry for the frustration this has caused.
SleePods Underwhelming performance
I purchased SleePods based on the product description and reviews on Openhagen's website, however they fall well short of claimed performance. The silicone tips on each earpiece don't provide any ambient sound isolation (the tips are quite different from those on the product photos both on Openhagen's website and in the packaging), and there is no discernible effect when the Active Noise Cancelling function is enabled - background noises are plainly audible when tested in a variety of settings. The pods are comfortable when side-sleeping
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We’re really sorry to hear that the performance didn’t live up to your expectations. SleePods are designed to combine Active Noise Cancellation with physical isolation to help reduce snoring and steady background noise , but the level of reduction can vary depending on ear fit and the type of surrounding noise. They’re not designed to create total silence, but to soften and reduce consistent sounds while staying comfortable for side sleeping.
We’re glad to hear they felt comfortable when lying on your side, that’s one of the main things they were engineered for.
If you’d like us to look into your specific case, please reach out to our support team at hello@openhagen.com
with your order details. We’re always here to help and will do our best to assist.
Ordered the product three weeks ago
Ordered the product three weeks ago, had a confirmation email but no dispatch email. Have chased twice since and no response whatsoever. I can only assume that, since some customers clearly are receiving products, this is just a very poorly run company incapabale of delivering consistently. I hope they're embarrassed about the experience they are giving to potential customers - and that I'm able to claw back the money I paid them!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hello,
We’re very sorry for the delay and for the lack of response. You’re right to expect better communication than this.
Your order was placed during the holiday period, when we experienced reduced staffing and a significant surge in volume. This caused delays in both fulfillment and customer service replies. That’s an explanation, not an excuse, and we sincerely apologize for the frustration this has caused.
This is not a case of selective shipping, and we are not ignoring orders. We are working through the backlog as quickly as possible to ensure all orders are dispatched properly.
We understand how this looks from your side, and we’re sorry for the experience you’ve had so far.
Meine Bestellung vom 19.12
Meine Bestellung vom 19.12. ist bis heute unbearbeitet und meine Emails werden nicht beantwortet bzw. Es reagiert niemand. Ich rate dringend davon ab, bei Openhagen zu bestellen. Es scheint sich um einen Fake Shop zu handeln. Ich bezweifle auch, das in Copenhagen irgendjemand sitzt.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Openhagen
Hallo,
es tut uns leid, dass diese Situation entstanden ist.
Nach Prüfung können wir bestätigen, dass Ihre Bestellung während der Feiertage eingegangen ist, was aufgrund reduzierter Besetzung und eines hohen Bestellaufkommens leider zu Verzögerungen geführt hat. Für die fehlende Rückmeldung möchten wir uns aufrichtig entschuldigen.
Nach Prüfung wurde Ihre Bestellung wie gewünscht storniert und die Rückerstattung veranlasst.
Openhagen ist ein registriertes dänisches Unternehmen mit Sitz in Kopenhagen. Wir nehmen solche Rückmeldungen sehr ernst und bedauern, dass Sie diese Erfahrung gemacht haben.
Poor shipping time
Poor shipping time, order is still confirmed 10 days after ordering. Contacted openhagen and have not received a reply. Have asked for a full refund as this is too long for a package to be shipped.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
We sincerely apologize for the delay and for not responding sooner.
Your order was placed during the holiday season, when we experienced reduced staffing and a high volume of orders, which unfortunately caused delays beyond our normal shipping timeframe. We completely understand how frustrating this must have been.
Upon checking, you have already been in contact with our support team. Again, we’re truly sorry for the inconvenience caused and appreciate your patience.
Sembra una società inesistente
Fatto un ordine a inizio dicembre, da allora non abbiamo avuto più notizie riguardo la spedizione.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Ciao,
ci scusiamo sinceramente per il ritardo e per la mancanza di aggiornamenti.
Durante il periodo festivo abbiamo registrato un aumento della domanda superiore alle aspettative, che ha causato una temporanea carenza di scorte e ritardi nella spedizione degli ordini. Purtroppo non avevamo previsto questo livello di richieste, e ciò ha influito sui nostri normali tempi di elaborazione.
Comprendiamo perfettamente la vostra frustrazione e ci dispiace davvero per il disagio causato.
Se avete bisogno di assistenza, vi invitiamo a scriverci a ophelia@openhagen.com
e il nostro team sarà felice di aiutarvi.
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