The good: the Sleepods are comfortable and stay in. The bad: the noise cancellation is nonexistent, my main reason for purchase. They are non-returnable. Which is mentioned on the site, but no... Ver mais
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Veja o que dizem as avaliações
Do not trust this company. They advertise, beneath the ADD TO CART button on the Sleepods page, "100 day returns," but as I learned when I tried to return them, this is only if they are unopened... Ver mais
I ordered the wall guitar mount as a present for my husband and he was delighted. The item is practical, stylish and well made. It comes in an attractive presentation box and makes a perfect gift... Ver mais
I had placed my order 15 days back and still waiting to receive any confirmation email or message neither any updates regarding the shipment or delivery of the product Not placing any order in fut... Ver mais
Detalhes da empresa
Informações de contato
Openhagen - Turesensgade 33, kld. Th.,, 1368, Copenhagen, Dinamarca
- hello@openhagen.com
- openhagen.com
2,7
Ruim
157 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Nordic Case does exactly what is…
The Nordic Case does exactly what is claimed, it will accomodate a wide range of guitars. This makes it very useful, especially for those artists that travel, Special thanks to Jen in customer services, who was the game changer in communication, very rare these days.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your kind feedback and for choosing the Nordic Case. We’re glad to hear it’s been useful for your travels and works as expected with your guitars.
We also truly appreciate your kind words about Jen. We’ll be sure to share this with her. Thanks again for your support.
Great product. Totally worth it!
Well made. Looks great! Easy to install. Perfect unobtrusive additional to my wall of guitars.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your feedback. We’re really glad you’re happy with your purchase and appreciate you taking the time to share your experience.
Great customer service
Great customer service. Beautiful and practical product. Very happy.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your kind words. We truly appreciate your support and are glad to hear you had a positive experience.
Do not buy these "sleep buds"
Do not buy these "sleep buds". They’re bulky, uncomfortable, and once you try them, you can’t return them due to “safety regulations.” They’re basically regular earbuds, not suitable for side sleepers, and wildly overpriced. Save your money. You’ve been warned.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you for sharing your feedback. We are sorry to hear that SleepPods were not comfortable for you and did not meet your expectations.
SleepPods are designed as sleep-focused earbuds, but comfort can be very personal. We understand that what works for one person may not work for another. Due to hygiene and safety regulations, opened and used in-ear products cannot be returned unless a fault is confirmed, which is why this policy is in place.
If you would like assistance with fit tips, usage guidance, or have questions about your specific case, you are welcome to contact us at hello@openhagen.com on weekdays. We are always here to help.
SleePods are not fit for purpose
I bought SleePods, advertised as lasting "up to eight hours". I should have known better. They ran out of battery after 3 hours, and I was woken with a loud voice prompt saying "battery low"
When I informed the company and asked to return my defective device, they said that real-world usage was often lower than the ideal 8 hours, and they would pass on my helpful feedback to the tech team, but I could not return because I had opened and used the items. How am I supposed to know they are defective if I don't use them?
I wanted to share my experience to make sure other sleep-deprived people don't fall for this misleading advertising. This product is not fit for purpose, you are better off with a good pair of earplugs.
Update: I’ve upgraded the number of stars as the company did finally issue a refund, and say that they have removed the “battery low” prompt.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you for sharing your experience. We are sorry to hear how disappointing this was, especially for a product intended to support sleep.
SleepPods are classified as a hygiene-related product, which means opened and used items are normally not eligible for return unless a fault can be verified. We understand your point that performance can only be assessed through use, and we regret the frustration this caused.
The stated battery life of up to eight hours refers to optimal usage conditions, and real-world usage can vary depending on volume and settings. That said, we acknowledge that the low-battery voice prompt was disruptive. We would like to clarify that this prompt has since been updated in newer software versions to avoid disturbing sleep.
Your feedback has been shared with our technical team, and we continue to improve both performance and user experience. If you would like us to review your case again or assist with setup or updates, you are welcome to contact us at hello@openhagen.com
on weekdays. We are always here to help.
Forfærdelig kvalitet – hold jer langt væk
Forfærdelig kvalitet – hold jer langt væk
Jeg købte et par earpods, som viste sig at være af ekstremt dårlig plastik-kvalitet. De føles billige, minder mest af alt om Temu-varer til overpris, og de er meget svære at få til at virke og connecte til telefonen. Selve opsætningen var en kamp, og stabiliteten er elendig.
Derudover var der lang responstid fra køb til levering, og selvom virksomheden reklamerer med dansk navn og adresse, foregår al kundekommunikation alligevel på engelsk. Det giver et meget uprofessionelt indtryk.
Alt i alt en virkelig skuffende oplevelse – kan absolut ikke anbefale, og vil råde andre til at holde sig langt væk.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Tak fordi du delte din oplevelse. Vi er oprigtigt kede af at høre, at din oplevelse ikke levede op til forventningerne.
Vedrørende kommunikation og bemanding vil vi gerne præcisere, at Openhagen er et registreret dansk selskab. Ligesom mange andre internationale brands arbejder vi med remote medarbejdere i flere lande, og derfor foregår kundesupport på engelsk. Dette ændrer ikke på vores danske registrering, adresse eller juridiske ansvar.
SleepPods er designet som lette og kompakte earbuds, og en stabil forbindelse afhænger af korrekt parring og opsætning. Vi forstår, at dette har været frustrerende i dit tilfælde, og vi står altid klar til at hjælpe med vejledning, så opsætningen bliver korrekt og oplevelsen så stabil som muligt.
Vi beklager, at både produktkvalitet og leveringstid har skuffet. Din feedback er blevet delt internt, så vi løbende kan forbedre både vores produkter og vores service.
Hvis du ønsker hjælp til opsætning, fejlfinding eller en gennemgang af din ordre, er du altid velkommen til at kontakte os på hello@openhagen.com
på hverdage. Vores team står klar til at hjælpe.
Jen and the SleePods
Jen, in customer service, made the experience flawless. She answered every question thoughtfully and completely and stayed in touch with me so I would know what was happening. The SleePods are exactly what was promised, easily fit in my ears and link to my Bluetooth. I have so enjoyed listening to music, podcasts, and silence.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience, and we’re glad our team could support you throughout the process. Your support means a lot to us.
Beautifully designed products made with…
Beautifully designed products made with a lot of love and passion. And also very kind customer service doing their best to support. Love my new guitar stand!
27 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your kind feedback. We truly appreciate your support and are happy to hear you had a great experience with both our products and our team.
No ANC
Their new sleepods that claims to have Active Noise Cancelling do not work.
Their customer service advised that even though there is no ANC they will not refund the product.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hi there,
We’re sorry to hear about your experience, and we’d love to help clear this up.
SleePods do have Active Noise Cancelling (ANC) it sounds like the ANC mode may not have been activated correctly. Because the earbuds are designed for sleeping, the ANC is absolutely present combining both digital noise reduction and passive isolation.
To enable ANC, please try the following steps:
👉 Triple-tap the RIGHT (R) earbud
You should hear the voice prompt: “ANC Mode On.”
This confirms that the noise-cancelling function is activated.
Once on, low-frequency sounds like snoring, fans, and traffic should be reduced significantly.
Many customers only realize ANC wasn’t turned on once they hear the voice prompt.
If ANC still does not activate or you believe your unit is not functioning correctly, our team is always ready to help assist.
Please reach out to us again, we’ll make sure you’re taken care of.
Never sent my order
I have ordered their products over a month ago and they haven't shipped my order. Support take a week to reply and simply say "it will be shipped tomorrow" but they never send it. They have also ignored my request to cancel and get a refund. They've taken my money and run.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
We’re really sorry for the inconvenience you’ve experienced. We did have unexpected stock shortages that caused delays, and we truly understand your frustration.
After reviewing our emails, we can confirm that we replied within 24–48 hours, and we didn’t see any message from our team saying your order would ship “tomorrow.” We apologize for any confusion this situation may have caused.
Regarding your cancellation request, your order was already flagged as priority and in processing at that time, and we were trying to intercept it which we also let you know in our previous message. We’re sorry if this wasn’t clearly communicated.
We appreciate your patience, and we’re here to resolve this for you as quickly as possible. Please feel free our customer support directly so we can assist right away.
Man bliver holdt for nar
Man bliver holdt for nar!
1½ måned efter min bestilling har jeg stadig ikke modtaget noget, og jeg har kun fået henholdende svar, når jeg har skrevet. Min bedste anbefaling: Hold dig langt væk fra denne virksomhed.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Vi er kede af at høre om din oplevelse. De svar, du har modtaget, indeholder den nødvendige information om din ordre, så du kan forstå processen. Efter at have tjekket din hangwithme-ordre kan vi se, at den er markeret som leveret. Hvis du ikke har modtaget din ordre, eller hvis der er et problem, bedes du skrive til os på e-mail, så hjælper vi dig straks videre.
Bad Communication
Same problem as everyone else -- slow to ship and zero communication. I see the company will respond by saying something like "we're sorry, please email us at hello at openhagen.com so we can investigate futher." This is untrue. They do not respond to that email. They just don't respond. Nice stuff, but not worth the delays and bad customer service.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hi there,
We’re really sorry for the frustration, that’s not the experience we want for anyone. After checking your order, it was fully cancelled and refunded as requested, and according to our records we replied to your email within 24 hours. We also understand you didn’t want the new version of the HangWithMe for ukulele, and we respect that.
We’re glad you like the products themselves, and we truly hope we can do better for you in the future. If you ever feel like giving us another chance, we’d be happy to help.
LightBook: purely overpriced and malfunctioning projector
I received the LightBook, which isn't working as advertised by openhagen. The LightBook isn't able to mirror the screen from my MacBook nor my iPhone. In addition, the software of the item ordered 2025 is seemingly so old that streaming apps (E.g ZDF or Guardian) aren't updating. Thus, unable to watch anything. Despite the helpful support, the item isn’t working and the support service admitted that mirroring with apple has been a longterm bug. It is frustrating to purchase ‘the smartest projector on the market’ and get the advice to purchase (in addition to the 599EUR) a HDMI cable. Making it basically to an ordinary item that is available on the market for 100-200€. It is frustrating that there is in addition NO guarantee beyond the 30-day return, which seems very odd, compared to other tech items. Would NOT RECOMMEND TO PURCHASE!
6 de outubro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you for sharing your experience. We are genuinely sorry to hear that the LightBoks did not meet your expectations, and we understand how disappointing this must feel, especially at this price point.
We would like to clarify a few important points. While our 30-day return policy applies to change-of-mind returns, the LightBoks is covered by a product warranty beyond this period, in line with applicable consumer protection regulations. If a product is faulty or not functioning as intended, we remain responsible for assisting under warranty, and our support does not end after 30 days.
Regarding screen mirroring, we acknowledge that wireless mirroring with certain Apple devices can be inconsistent due to ongoing system and protocol changes on Apple’s side. This is why HDMI is recommended as the most stable option. We understand that this can feel frustrating, and we regret that this was not the experience you expected.
We would also like to clarify that we have successfully rolled out system and software updates to improve app compatibility and overall performance on newer units, and we continue to release updates to address known limitations. Feedback like yours directly contributes to these improvements.
The LightBoks is designed as a design-focused, wooden projector that balances aesthetics and functionality rather than competing solely with mass-produced plastic projectors. That said, your concerns regarding value and usability are valid and have been shared with our technical team.
We appreciate you acknowledging the efforts of our support team, and we are sorry that we were not able to deliver an experience that met your expectations. If you would like us to review your case again under warranty or explore further options, you are welcome to contact us at hello@openhagen.com
on weekdays, and we will be happy to assist further.
Wonderful product
Wonderful product, not the fastest, but very kind and helpful costumer service
Thank you!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your feedback. We really appreciate your understanding and are glad our team could support you. Your support means a lot to us.
Light Boks projector is basically useless
Ordered the Light Boks projector. It took forever to arrive and I had to call the owner of Openhagen more than once before they even sent the damn thing from China.
Customer support was clearly a non English speaking person using translation software. They were asking dodgy questions so it seemed like a downright scam at times.
The projector itself is almost entirely useless. It does not have 4K (even though the website said 4K ready).
The software has not been updated for years and when you try to update it, it gives an error saying "Undiscovered new version" which does not make any sense.
Also the projector does not work HBO Max (on my Apple TV) because of HDCP issues.
The built in speaker provides horrible audio and it unmutes itself every time you turn the projector off and on, meaning (if you have better speakes plugged in) you have to manually mute the projector every time you try to use it.
This is definitely one of the worst products I have bought in my life.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Openhagen
Hi Anders,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience with LightBoks has been disappointing, that’s not the standard we want for our customers.
I’d like to clarify a few points:
4K Support: LightBoks supports 4K input (4K ready), which means it can play 4K content and downscale it to the projector’s native 1080p resolution. Most of our customers love the resolution LightBoks offers, especially for its size and design. If the projector is used at its maximum screen size, sharpness can appear lower as the pixels stretch, but when used at 80 inches or below, the image is impressively clear and crisp.
Software Updates: Updates are not released frequently, but when they are, LightBoks automatically prompts the user to install them. The message you’ve seen (“Undiscovered new version”) is a translation issue in the update software, and We’ve flagged this with our engineers.
App Compatibility: Streaming apps often change their DRM (like HBO Max with HDCP), which can limit support on some devices. LightBoks has many popular streaming apps built in including HBO Max, which can be downloaded directly from the LightBoks App Store. We generally recommend using the built-in apps for the most stable performance.
Audio: While most of our customers praise the audio for everyday viewing, music, or casual use, we understand that if you’re into cinema-quality sound, you may prefer to connect external speakers. The built-in dual 5W speakers are designed for everyday use, but for richer sound, we always recommend connecting external speakers via Bluetooth or AUX. Regarding the auto-unmute, this may sometimes be linked to the remote signal or to the exhaust cooling cycle resetting the audio system on restart. It isn’t a defect, but part of the way the system reboots. We’re working with our engineers to see if this behavior can be improved in future updates, but rest assured the unit is functioning as intended.
As for your comments about support, we are a small, international team and we do sometimes use translation tools to assist customers worldwide. But we are always genuine, and our goal is to help every customer.
I completely understand your frustration and I regret that we fell short of your expectations. We’re always listening and working to improve both our product and our service.
If you’d like, I’d be happy to work with you directly to resolve the issues you’ve had. If you’d like to discuss this further, please email us at hello@openhagen.com and we’ll be happy to assist you directly.
Amazing customer support
I had to replace one of my products because I had ordered the wrong color. Customer support was extremely helpful in seeing everything through. Thank you!
22 de julho de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your feedback. We’re glad our team could help make the exchange smooth for you, and we truly appreciate you taking the time to share your experience.
Great product and such elegant design
Great product and such elegant design. I also found the team really responsive and helpful when I had a question. Thank you Openhagen!
12 de setembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for your kind feedback. We truly appreciate your support and are glad you had a positive experience with our team.
Because Openhagen is a ordinary drop…
Because Openhagen is an ordinary drop shopper Temu sold the products for less dan 20€!!!!
11 de setembro de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you for sharing your concern. I want to assure you that Openhagen is not a dropshipping company, all of our products are designed in-house in Denmark, carefully crafted with our production partners, and many are patent pending.
If you’ve seen our products listed on Temu, could you please send us the link? Those listings are not authorized by us. Most often, they are counterfeit copies being sold, which don’t reflect the quality or craftsmanship of our originals.
We take this very seriously and want to make sure customers always receive the authentic quality we promise. Please feel free to forward the link so we can investigate further.
They look great and work well
I bought the Collapsible Guitar Hanger for Acoustic Guitars. I was replacing 5 standard guitar hangers. My wife showed the design and I loved it. I only hang my wooden guitars out in the spring / summer before the weather becomes to hot and humid and the rest of the year most of them would remain empty. this wall mount is stylish and looks great when in use and when not in use, it is a bit artsy. The mount went on easy and they appear to be sturdy and hold my guitars well. I started with one and then after testing it bought four more. I recommend giving them a try, it will definitely improve the look of your room.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you so much for taking the time to share your experience. We really appreciate your support and are glad the design and functionality have worked well for you. It means a lot to hear that you came back for more after trying the first one.
Is Openhagen a scam? Where’s my package!?
Can anyone put me in touch with the company?? I submitted an order and have received no tracking information.
After reading some of these reviews I fear that this company is a scam. Please help.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Openhagen
Thank you for sharing your concern. We understand how worrying it can feel not to see tracking updates, especially after reading mixed reviews, and we are sorry for the confusion this caused.
Based on our records, if we are checking the correct order details, your order has been fulfilled and marked as delivered. That said, we completely understand that delivery confirmations can sometimes be missed or unclear, and we want to make sure everything is properly received on your end.
Openhagen is not a scam. We are a registered Danish company, and every order placed with us is processed and shipped. We also acknowledge that delays in communication can lead to uncertainty, and we are actively improving this.
If you have not received your package or need further clarification, please reach out to us directly at hello@openhagen.com
on weekdays. Our support team will be happy to look into your order immediately and assist until this is resolved.
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