Openhagen Avaliações 

157
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The good: the Sleepods are comfortable and stay in. The bad: the noise cancellation is nonexistent, my main reason for purchase. They are non-returnable. Which is mentioned on the site, but no... Ver mais

Avaliado com 1 de um total de 5 estrelas

Do not trust this company. They advertise, beneath the ADD TO CART button on the Sleepods page, "100 day returns," but as I learned when I tried to return them, this is only if they are unopened... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wall guitar mount as a present for my husband and he was delighted. The item is practical, stylish and well made. It comes in an attractive presentation box and makes a perfect gift... Ver mais

Avaliado com 1 de um total de 5 estrelas

I had placed my order 15 days back and still waiting to receive any confirmation email or message neither any updates regarding the shipment or delivery of the product Not placing any order in fut... Ver mais

Detalhes da empresa


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(157)

64 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Openhagen - beautiful friendly and on time

The guitar hangers are beautifully made and really look gorgeous. This is important because my wife insisted if my guitars were going on the wall the house must not look like a guitar shop!
Staff are friendly and very responsive and the items arrived pretty quickly which is great when you live way “ down under”! Thank you Openhagen. Well done.

20 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolut unseriös

Mails werden erst nach Tagen beantwortet, Refund wird nicht ausgeführt. Absolut unseriös !

8 de agosto de 2025
Avaliação não solicitada
logotipo da Openhagen

Resposta da Openhagen

Zur Information: Ihre Rückerstattung wurde erfolgreich bearbeitet. Laut unseren Aufzeichnungen haben wir auf Ihre E-Mails innerhalb von 24–48 Stunden geantwortet und Ihre Rückerstattung sogar früher bearbeitet als in unserem ursprünglich angegebenen Zeitrahmen für die Rückerstattungsabwicklung. Bitte rechnen Sie mit einigen Werktagen, bis der Betrag auf Ihrem Konto erscheint. Wir hoffen, dass dies eventuelle Bedenken ausräumt und dass wir Sie in Zukunft besser bedienen können.

Avaliado com 2 de um total de 5 estrelas

Wall mounts not delivered

I ordered two walnut wall guitar mounts on 27 July and they have not been delivered despite it being over two weeks ago. I emailed the hello@openhagen email address on 8 August and have not received a response. The company should follow its own shipping policy or, at the very least, inform customers when there is a delay.

8 de agosto de 2025
Avaliação não solicitada
logotipo da Openhagen

Resposta da Openhagen

Hi,

If I’m going by the name you’ve provided here, I don’t see any email associated with an order under this name. Could you please send us another message using the contact form on our website so we can make sure we’re speaking with the account holder and get your order checked right away?

If the name here is correct, your order is already on its way and currently in transit to you.

Avaliado com 2 de um total de 5 estrelas

Ordered my 2 walnut guitar mounts on…

Ordered my 2 walnut guitar mounts on 27th July on express delivery. To date (two weeks on) despite emailing them a week a go I have heard nothing, no updates.

9 de agosto de 2025
Avaliação não solicitada
logotipo da Openhagen

Resposta da Openhagen

Hi Jon,

If I pulled up the right record from your name on Trustpilot, we haven’t received any email from you. May I ask where you sent your email? If you don’t mind, could you please send it to hello@openhagen.com so we can assist you further?

We recently experienced a shortage of stock for the walnut guitar mounts, but we’ve just received a fresh batch and are now fulfilling all pending orders as quickly as possible. We’ll be happy to give you a clear update once we hear from you.

Avaliado com 5 de um total de 5 estrelas

Great!

Really helpful and friendly customer service- they replied quickly and followed up to check my order had arrived after it was delayed by the courier. Lovely quality items.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Guitar Wall Mount

Excellent Guitar Wall Mount – Beautiful and Practical!
I first ordered this walnut guitar wall mount as a birthday gift for my husband, who absolutely loves guitars. The wood is stunning – the walnut finish gives it a warm, elegant look that fits perfectly in our home. It’s not only beautiful but also very practical and well-designed.

We were so happy with the first one that we ended up ordering a second! I accidentally chose the wrong color the second time, but the customer service team was incredibly helpful. They gave me clear instructions and made the exchange process easy and stress-free.

This mount is really something special – sturdy, stylish, and clearly made with care. I highly recommend it to anyone looking for a quality way to display their guitars. Five stars all the way!

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything went smoothly

Smooth transaction, ordered items matched the descriptions and were delivered on time, very friendly and responsive support employees giving the correct information.

7 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The wall mount hanger is a great, but ...

The wall mount hanger is a great product, it will be helpful if the there a picture to show the difference of Electric Guitar Wall Mount vs Guitar Wall Mount.
The Electric Guitar Wall Mount has ball nose router grooved cork. if i know the difference, i would of order 2 xGuitar Wall Mount and 2x Electric Guitar Wall Mount instead of 3 & 1.

8 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great guitar stand

I ordered a walnut guitar stand from Openhagen.
The stand is very nice, solid, practical and it really highlights the guitar. No deception or bad surprise!
The shipping was surprisinly fast, I received the parcel within a week.
The stand packaging is efficient and secured. No damage.
The team is reactive enough: had a question about the stand I ordered, they answered quite swiftly.
Anyway, no complain at all about Openhagen, I would order again...!

7 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Vare sent fra Kina. Import told og skat påkrevet

Min order blev sent fra Kina efter næsten en måned. Jeg skulle betale import skat, så afviste jeg varen.

Jeg Prøvede at kontakte dem til en refund, men fik ingen svar og ingen refund. Det virker 100% som en skam side.

Update:

after a few days, and this review, the customer support contacted me offering to pay the import tax. Unfortunately it was already too late, so my package was already sent back. At the end I got the same order shipped from Denmark, and I got my product, after a total of almost two months.

I love the product, the guitar hanger is very beautiful, and it also looks like good quality, but the service has been terrible and in no serious company the customer support (which can only be contacted by mail) ignores you for an entire week.

Also, if the orders are sent from outside EU, it has to be clearly stated on the website, and import tax has to be mentioned beforehand. Being threatened about not delivering the package unless you pay more than what agreed when buying, is a very unserious way of doing business.

25 de maio de 2025
Avaliação não solicitada
logotipo da Openhagen

Resposta da Openhagen

Hi,

So sorry if we left you hanging on this — that’s definitely not the experience we want anyone to have. We always cover import fees like that, so if you can email us again, I’ll personally look into it and make sure it’s sorted.

- Jane

Avaliado com 5 de um total de 5 estrelas

Hi Openhagen, keep crafting quality products, I love it genuine and smart !

Hi Openhagen,
First things first : I usually never fall for ads of any kind, the digital world is pouring on us countless of useless offers. But, as a guitars owner, when I saw that stand from Openhagen, it so perfectly fit with my vision of how to treat your instrument well, it took me 10 seconds to digg and decide : the quality, honest and smart mindset behind the project. I fell for it !

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hang with me Happy!

The hang with me guitar wall mount was a gift for my husbands birthday. It is beautiful, well packaged and we can't wait to put it up to display his guitar. We had a couple of issues with the delivery but once I was in touch with the team they quickly resolved and kept in touch with me until it arrived. I will be back!

14 de maio de 2025
Avaliação não solicitada

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