Optimalprint Avaliações 

275
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais

Avaliado com 4 de um total de 5 estrelas

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(275)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommended

I love it! The photobook arrived earlier than expected (5 working days). It was very well done with good quality paper. The packaging is also professional. Highly recommended.

30 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Great experience

The interface was really easy for me to arrange, move the photos around and to create a collage. The product was shipped out really quickly too and the quality of the product was great! They were mainly photos snapped on our camera but the print came out sharp. I wish they had more premium cover options like linen. It was a very reasonably priced photobook. My husband was pleasantly surprised when I presented the phonebook to him

24 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Beautiful cards

Website is easy to use. A good range of templates to choose from. Great design. Friends and families love the birth announcements cards!

9 de junho de 2023
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thank you for your feedback.

We are sorry to hear about these issues.

We have contacted you by email to find the best solution for you.

Kind regards,

Vanessa
Optimalprint

Avaliado com 5 de um total de 5 estrelas

Customer service is excellent

Customer service is excellent! I purchased a total of 3 prints with frames, 2 wooden and one aluminum and their quality is really good. The only problem I had was that the print (even though very good quality) it is printed on a thick paper that you might accidentally crease when unwrapping them, which can be visually not so nice with the crease when the light reflects.

30 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

I ordered a photobook of about 200 pages

I ordered a photobook of about 2 pages, and realised that I had unwittingly entered the wrong year on the cover page. When I contacted Optimal Print, the agent very kindly and promptly guided me to correct the error, and ensured that the error was rectified. He also emphasised to me that I acted in a timely fashion, and the book had not been printed yet, so the mistake could be rectified.
Subsequently, I received the photobook, and was pleased with the quality. However, as it was a 200-page book, the middle pages of the book were tearing away shortly after I received it. I communicated with another Optimal Print agent, and he again very kindly processed a reorder of the book to make up for the tearing, and took note of my feedback about the binding for a book of that many pages.

The agents of Optimal Print are professional and helpful, and make the experience of using the services of Optimal Print enjoyable and smooth-sailing. They also honour the commitment made by Optimal Print to deliver quality products and services.

5 de maio de 2023
Avaliado com 2 de um total de 5 estrelas

The print quality very bad

The print quality very bad. The face blur and text too. I upload layout and image in high-res for print purposes but how come result in bad quality print? Are they use fast mode print and no check? Color also some pages also no standards. Color fade and dull. Understand is bright but print untill green become light green. I refer back to my layout. My layout so contrast color!

26 de abril de 2023
logotipo da Optimalprint

Resposta da Optimalprint

Hi Arika,

Thanks for your feedback.

We're sorry to hear that the cards do not look like you expected.

We will investigate the quality problem.

Kind regards,
Vanessa
Optimalprint

Avaliado com 4 de um total de 5 estrelas

I did a 300+ photos in your photobook…

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the body -> feet might need cropping... other that that it's ok! Fast delivery and photo book turned out great!

20 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Disappointed that the unavailability of…

Disappointed that the unavailability of the white frame was not mentioned at the point of purchase. Only after payment was I informed, and leaving me with no choice but to accept the black frame which does not go well with the print I have ordered at the same time.

Update (12 April)
The customer service department has since reached out to me and arranged for a refund for the frame. Their level of promptness to customer service is highly appreciated.

5 de abril de 2023
logotipo da Optimalprint

Resposta da Optimalprint

Hi Susie,

Thank you for your feedback.

We are sorry to hear that the issues on your order.

We have contacted you by email to find the best solution for you.

Kind regards,

Vanessa
Optimalprint

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