Optimalprint Avaliações 

275
O TrustScore é 3 de um total de 5

2,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais

Avaliado com 4 de um total de 5 estrelas

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(275)

35 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Much needed app

Much Needed App but can be made more user friendly.
Loading the album is easy, thank you.
Editing - adding and moving the photos it is not as easy.
Adding text, location and comments can be made easier.
The app glitches and freezes.

28 de fevereiro de 2023
Avaliado com 3 de um total de 5 estrelas

We printed out our wedding photos into…

We printed out our wedding photos into 3x posters 50 x 70 cm. The quality of the photos were poor and not up to my expectations. The frames were flimsy as well and hard to install. We got it on a 50% sale so I guess I cant complain that much, but definitely not worth at full pricing.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you. Thanks for choosing Optimalprint.

Kind regards,

Cherry
Optimalprint

Avaliado com 4 de um total de 5 estrelas

Too faded 25220440

The printing i received on canvas is very faded. I was honestly very disappointed, i am honestly thinking to turn my digital print into a business but the printing is just too faded.

This is my order number: 25220440.

P.S I changed it to 4 stars from 1 because I believe customer care is extremely important and I appreciate them getting back to me so quickly and turning the experience around. Excellent customer service!

5 de fevereiro de 2023
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi Nur,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Sincerely,

Ralph
Optimalprint

Avaliado com 1 de um total de 5 estrelas

order No 24988424

order No 24988424

The two photobooks I ordered a month ago have not arrived yet. I thought it was printed in Singapore, but it has been stopped by mail from Frankfurt. I didn't make it in time for a farewell gift for my dear friends. It's a pity that I wasted my time and effort. where is the photobook? I track daily, but it doesn't update.

12 de janeiro de 2023
logotipo da Optimalprint

Resposta da Optimalprint

Hi Kunie,

Thanks for finding time to give us feedback.

We're really sorry about the issues with your order.

We have contacted you via email immediately to solve the issue for you and to investigate what happened.

Thanks for ordering from us.

Best regards,
Nicole

Avaliado com 1 de um total de 5 estrelas

My product has still not reached me

My product has still not reached me. PLEASE DO NOT BUY FROM THIS SITE

3 de fevereiro de 2023
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We really want to resolve this issue for you. Please provide your order number by updating your review. Or your may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,

Cherry
Optimalprint

Avaliado com 2 de um total de 5 estrelas

disappointed

The photo book was meant to be an anniversary gift.
Expected delivery date was 24-26.01 according to optimal print.
According to DHL tracking on 26.01 it was only departing Frankfurt (to go to Singapore).
My anniversary surprised is ruined and I am very disappointed.

27 de janeiro de 2023
logotipo da Optimalprint

Resposta da Optimalprint

Hi Olga,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

I apologize if there is a delivery issue with your order.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Rosana
Optimalprint

Avaliado com 1 de um total de 5 estrelas

The delivery is taking longer like…

The delivery is taking longer like hell. When tried to buy it, it was stated the item will be delivered from singapore. Until now the item in Germany

27 de janeiro de 2023
logotipo da Optimalprint

Resposta da Optimalprint

​​Hi Sunil,

Thank you for your review and for bringing this to our attention. Please know that your feedback is important to us and we take matters like this very seriously.

We have contacted you via email and looked for the best solution for you.

We appreciate your patience and understanding.

Kind regards,

Anne
Optimalprint Support Team

Avaliado com 5 de um total de 5 estrelas

Great quality printing

Great quality printing, fast delivery, responsive customer service. Very pleased with my calendar. However, online design tool is a bit glitchy, requires some patience!

9 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

I’m super impressed with the delivery

I’m super impressed with the delivery. I Didnt understand how to use it actually but just winged it. I didnt knkw that we could change the colour of the book. Will definitely buy again if need!

14 de janeiro de 2023

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais