The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais
A empresa respondeu
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais
Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais
I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good quality prints! We love it so much. And the price is affordable 👍🏻
Would be a perfect 5 stars if the picture could come already assembled in the frame instead of having to assemble it myself.
This was the quickest delivery of a phonebook by Optimal print so far. And without any errors. Well done. I have had some issues in the past but Optimal print is picking up customer service very well. I will keep on using their platform.
Hi,
This is with regards to Order Number 21576541 which was placed yest, 14th March 2022. I had purchased the photobook as I thought it would arrive much earlier as stated on the website 19-20 March if I ordered before midnight. But after submitting my order yest, I received the order confirmation email stating that the estimated delivery is now 21-22 March. I cannot accept this as I need my item by this week 19 march

Resposta da Optimalprint
Fast delivery and well packaged. Product received is as advertised.
The print was sharp and the colour was vivid despite being a large print. The medium used was strong and the item was well protected for delivery.
Whilst the quality of the product is very good, I find the pricing very high! It seems to get quite alot more expensive each year that I use it. I will likely shop around the next time I want to create my annual family photobook.

Resposta da Optimalprint
The photo album was amazing. I love the prints and I was impressed that I received my order before the promised date. The only part I was unhappy was I only managed to send my order in after my 3rd time. I spent at least 1.5hrs to sort and edit but it did not go through and this happened twice and I almost gave up. Luckily, I tried one more time and it went through smoothly and by then I missed out some pictures that I really wanted to add initially. It's ok I am happy with the end product ☺.
High quality print and frame - exactly what I ordered. Delivery was quick and hassle-free. Buy with confidence.
Hi, I just placed my photo book order yesterday evening 6th. The estimated delivery dates is misleading. Your product details and home page shown that est. delivery date on 11 jan - 13 jan, but I received my order confirmation with est delivery on 14-17 jan. this is a farewell gift for my colleague, and I need it on 13jan. Any solution? Order No. 20898005, thank you.

Resposta da Optimalprint
Ordered a aluminum wall print, the print was very low quality and was not at all what was shown on the website. My order number is 20604306

Resposta da Optimalprint
I ordered because you noticed the estimate arrival time was 7th to 8th Dec. I wanted to pass those cards to my friends on 10th Dec and had to leave Singapore on 11th Dec.
I could not receive those cards before leaving Singapore….
I want to request you refund.

Resposta da Optimalprint
the website was easy to navigate. the product was printed on thick quality paper & best of all my product arrived within 4days ...im amazed !
Your Customer Support Help staff did not understand my technical ptoblem despite me writing 2x. I wanted to remove the Singapore public holidays from my calendars but your IT system did not allow it. I wrote in but your staff does not understand English and did not help to resolve my problem.

Resposta da Optimalprint
I ordered book album for my dad, and he loves it so much! I’m so happy) delivery was super fast and in time! Im for sure order another book again
Order #19545360
Although it was nice to see my customised design printed on a mug, my experience was extremely disappointing. Having placed the order in Singapore on the Singapore website, my order was inexplicably sent to London to be printed, resulting in a 5-day delay in the stated delivery time. The quality of the print is decent but the white mug itself has a grey triangle spanning three-quarters of the lip of the mug (not included in my design!) Overall, it was a doubly disappointing experience as the mug is meant to be a meaningful gift for family. No one should feel apologetic to give a gift or have to reconsider giving it! Will not utilise Optimal Print again.

Resposta da Optimalprint
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