Optimalprint Avaliações 

275
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais

Avaliado com 4 de um total de 5 estrelas

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(275)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quick and good

This was the quickest delivery of a phonebook by Optimal print so far. And without any errors. Well done. I have had some issues in the past but Optimal print is picking up customer service very well. I will keep on using their platform.

25 de março de 2022
Avaliado com 3 de um total de 5 estrelas

Different Delivery Dates, not accurate

Hi,

This is with regards to Order Number 21576541 which was placed yest, 14th March 2022. I had purchased the photobook as I thought it would arrive much earlier as stated on the website 19-20 March if I ordered before midnight. But after submitting my order yest, I received the order confirmation email stating that the estimated delivery is now 21-22 March. I cannot accept this as I need my item by this week 19 march

14 de março de 2022
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hello,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.

For immediate assistance, you may contact us via Live Chat for us to be able to help you further.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305

Thanks for choosing Optimalprint.

Kind regards,

Optimalprint

Avaliado com 2 de um total de 5 estrelas

Quality not so good

17 de fevereiro de 2022
logotipo da Optimalprint

Resposta da Optimalprint

Hi Rochelle,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Loida
Optimalprint

Avaliado com 3 de um total de 5 estrelas

Photobooks

Whilst the quality of the product is very good, I find the pricing very high! It seems to get quite alot more expensive each year that I use it. I will likely shop around the next time I want to create my annual family photobook.

10 de fevereiro de 2022
logotipo da Optimalprint

Resposta da Optimalprint

Hi Victoria,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.

Kind regards,

Mylane

Optimalprint

Avaliado com 4 de um total de 5 estrelas

The photo album was very amazing I love…

The photo album was amazing. I love the prints and I was impressed that I received my order before the promised date. The only part I was unhappy was I only managed to send my order in after my 3rd time. I spent at least 1.5hrs to sort and edit but it did not go through and this happened twice and I almost gave up. Luckily, I tried one more time and it went through smoothly and by then I missed out some pictures that I really wanted to add initially. It's ok I am happy with the end product ☺.

3 de fevereiro de 2022
Avaliado com 3 de um total de 5 estrelas

Different Delivery details

Hi, I just placed my photo book order yesterday evening 6th. The estimated delivery dates is misleading. Your product details and home page shown that est. delivery date on 11 jan - 13 jan, but I received my order confirmation with est delivery on 14-17 jan. this is a farewell gift for my colleague, and I need it on 13jan. Any solution? Order No. 20898005, thank you.

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thanks for taking the time to post your feedback.

We're sorry to hear that the delivery date is not what you expected.

We have contacted you by e-mail to find the best solution for you.

Kind regards,

Kenn
Optimalprint

Avaliado com 2 de um total de 5 estrelas

Ordered a aluminum wall print

Ordered a aluminum wall print, the print was very low quality and was not at all what was shown on the website. My order number is 20604306

18 de dezembro de 2021
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thanks for letting us know about this problem.

We're really sorry to hear that you are not satisfied with your order.

We offer a 100% money-back guarantee to all our customers.

We have contacted you by e-mail to find the best solution for you.

Regards,

Izza
Optimalprint

Avaliado com 1 de um total de 5 estrelas

I ordered because you noticed the…

I ordered because you noticed the estimate arrival time was 7th to 8th Dec. I wanted to pass those cards to my friends on 10th Dec and had to leave Singapore on 11th Dec.
I could not receive those cards before leaving Singapore….
I want to request you refund.

14 de dezembro de 2021
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thank you for your feedback.

We're sorry to hear that you have been waiting for your order for such a long time.

We have contacted you by e-mail to find the best solution for you.

Kind regards,

Shenna
Optimalprint

Avaliado com 5 de um total de 5 estrelas

best printer ever

the website was easy to navigate. the product was printed on thick quality paper & best of all my product arrived within 4days ...im amazed !

9 de dezembro de 2021
Avaliado com 1 de um total de 5 estrelas

Your Customer Support Help staff did…

Your Customer Support Help staff did not understand my technical ptoblem despite me writing 2x. I wanted to remove the Singapore public holidays from my calendars but your IT system did not allow it. I wrote in but your staff does not understand English and did not help to resolve my problem.

8 de dezembro de 2021
logotipo da Optimalprint

Resposta da Optimalprint

Hi Peter,

Thank you for your review and for bringing this to our attention.

We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.

Kind Regards,

Aiza
Optimalprint

Avaliado com 2 de um total de 5 estrelas

Disappointing, poor quality control

Order #19545360
Although it was nice to see my customised design printed on a mug, my experience was extremely disappointing. Having placed the order in Singapore on the Singapore website, my order was inexplicably sent to London to be printed, resulting in a 5-day delay in the stated delivery time. The quality of the print is decent but the white mug itself has a grey triangle spanning three-quarters of the lip of the mug (not included in my design!) Overall, it was a doubly disappointing experience as the mug is meant to be a meaningful gift for family. No one should feel apologetic to give a gift or have to reconsider giving it! Will not utilise Optimal Print again.

7 de dezembro de 2021
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hi Kathleen,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.

Kind Regards,

Aiza
Optimalprint

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