Optimalprint Avaliações 

275
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais

Avaliado com 4 de um total de 5 estrelas

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(275)

35 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Little bit expensive. Happy with quality.

(SINGAPORE)
Made a cup for my aunt as Christmas present. Cup costs about 9 dollars after black Friday 50% off discount, however shipping is another 9 dollars so it wasnt much of a discount after all. Cup arrived in about 1 week, vibrant colours and boxed up with protective layer. Thanks!

4 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thumbs up

Been using optimal print for yearly calendar and greeting card
Fast delivery and good quality

30 de novembro de 2021
Avaliado com 1 de um total de 5 estrelas

Not receiving order.

Please do not order from optimalprint if you expect it to reach on time. I ordered a magic mug (heat changing) on the 13th November 2021. Few days later on the 20th November 2021, they emailed me saying that it was on the way. The Estimated Delivery Arrival was supposed to be on the 19th Nov - 24th Nov. So then I emailed them on the 26th Nov because my item hasn’t arrive and they said “Since the order has not reached you on time, to solve this issue faster for you I have now placed a free reprint. The reprint is set to arrive between: Fri 3 Dec - Wed 8 Dec” As of now, it’s the 28th November and I received another email saying that the order was “Confirmed” again and now the Estimated Delivery Arrival will be on the 3rd Dec - 8th Dec. So now I won’t be surprised if they actually reconfirm my order again on the 8th Dec. Please do not order from this company if you expect it to be on time or even receive your order lmao.

28 de novembro de 2021
Avaliação não solicitada
logotipo da Optimalprint

Resposta da Optimalprint

Hello,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.

For immediate assistance, you may contact us via Live Chat.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305

Thanks for choosing Optimalprint.

Kind regards,

Optimalprint

Avaliado com 3 de um total de 5 estrelas

Not so User-Friendly

Unable for me to add in texts, find it limited or no options for me to improve the layout, textings, etc.

28 de novembro de 2021
logotipo da Optimalprint

Resposta da Optimalprint

Hi,

Thank you for your feedback.

We're sorry to hear about this issue.

We have contacted you by e-mail to find the best solution for you.

Kind regards,

Shenna
Optimalprint

Avaliado com 3 de um total de 5 estrelas

Good printing but price was lowered after I ordered

Good printing but the price was lowered right after i sent in my order. That was kind of disappointing as I ordered quite a few calendars for Christmas. My first time printing with optimalprint. Quality is good, but price-wise can be improved.

14 de novembro de 2021
logotipo da Optimalprint

Resposta da Optimalprint

Good day,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Optimalprint

Avaliado com 4 de um total de 5 estrelas

Delivery fees should be consolidated

Products are good quality. However, there could be some improvement to the delivery fees especially when multiple orders are made. I was charged two separate delivery fees which added up to quite a significant portion of the total cost.

6 de novembro de 2021
Avaliado com 1 de um total de 5 estrelas

Stay away from Optimal print. At least from Singapore branch.

Unfortunately, this system does not provide negative numbers to rate recent experiences. It a pitty

Ok. So, from my last conversation passed four full days. (At least 1.5 business days).
Brief description. I put order Oct, 19th. Then Optimal print recreated my order on Oct, 21st (why?). The last delivery date was Oct, 28th. On Oct, 29th I asks Optimal print about my order and receives an answer that the order is not printed yet. Then the agent told me that the company will return the delivery fee. Then the agent told me that he can't do it because the "other team did it". Strange, but I have not received any information about this returning. Neither from optimal print nor from my bank.
Then the agent told me that my order is printing now.

I write a review. I receive a standard excuse message and link to the help desk.

But. My order has still not shipped yet. Moreover, I think my order is not printed yet. A conversation with the help desk is a set of standard excuses that must persuade a client that the fault is somewhere outside Optimal print.

So, in conclusion. Stay away from Optimal print. If you will try to ask this company to print something please do not forget to ask them every day:
1. Is my order is printed?
2. Is this REALLY printed?
3. Are you sure that my order is REALLY printed?
4. Are you sure that are no issues and my order is definitely printed?
5. Are my order shipped? If so, please provide me the track #.
6. Are you sure that the order is shipped. Really?
5. Even with the tracking number you have no guarantee that the order is already printed and shipped.

But, unfortunately, it is not guaranteed that you will receive your order on time.

PS. For Optimal print. Please not provide your standard excuse below this review. It not working.
Just answer the next questions:
Why is my order was moved from 19th to 21st?
Why is my order was sent to print only when I start to investigate the fate of my order?
Why did your agent say to me that my order was sent to print on Oct, 29th, but today another agent said that my order was printed on Oct, 30th?
Why is my order is not shipped yet in three days after it was printed (if it was printed)?

PPS. About print quality. I will write a review when (if?) I will receive my order.

2 de novembro de 2021
Avaliação não solicitada

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