The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
The company is run by AI. There's no real human behind this company. I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. The... Ver mais
A empresa respondeu
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Ver mais
Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Ver mais
I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the bo... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Happy with the album and it arrived fast as expected. Its affordable and The quality is good and clear! I might do another round soon! Thanks for this
Excellent quality photo products at great prices. They always deliver quickly, and I’ve been delighted with every order.
(SINGAPORE)
Made a cup for my aunt as Christmas present. Cup costs about 9 dollars after black Friday 50% off discount, however shipping is another 9 dollars so it wasnt much of a discount after all. Cup arrived in about 1 week, vibrant colours and boxed up with protective layer. Thanks!
Been using optimal print for yearly calendar and greeting card
Fast delivery and good quality
Easy to customise and design, and product was shipped in perfect condition so I guess the high shipping cost is justified.
Please do not order from optimalprint if you expect it to reach on time. I ordered a magic mug (heat changing) on the 13th November 2021. Few days later on the 20th November 2021, they emailed me saying that it was on the way. The Estimated Delivery Arrival was supposed to be on the 19th Nov - 24th Nov. So then I emailed them on the 26th Nov because my item hasn’t arrive and they said “Since the order has not reached you on time, to solve this issue faster for you I have now placed a free reprint. The reprint is set to arrive between: Fri 3 Dec - Wed 8 Dec” As of now, it’s the 28th November and I received another email saying that the order was “Confirmed” again and now the Estimated Delivery Arrival will be on the 3rd Dec - 8th Dec. So now I won’t be surprised if they actually reconfirm my order again on the 8th Dec. Please do not order from this company if you expect it to be on time or even receive your order lmao.

Resposta da Optimalprint
Unable for me to add in texts, find it limited or no options for me to improve the layout, textings, etc.

Resposta da Optimalprint
Loved the album received. Only wondering if a box can be ordered to keep the album in.
Very nice print quality. Really happy with the service provided.
Easy to use and their delivery n quality is great! Have recommended them to my colleagues
Love the final product and design of the place cards. It’s perfect for our wedding! Thank you!
Quality of card is superb. Reasonable price and fast service !
Good printing but the price was lowered right after i sent in my order. That was kind of disappointing as I ordered quite a few calendars for Christmas. My first time printing with optimalprint. Quality is good, but price-wise can be improved.

Resposta da Optimalprint
Very easy and friendly website to use to make my order and freely add in my photos into the album. Delivered on time as indicated, pleasant experience and thanks for the discount!
Products are good quality. However, there could be some improvement to the delivery fees especially when multiple orders are made. I was charged two separate delivery fees which added up to quite a significant portion of the total cost.
Happy with my purchase! I ordered a customized canvas and it is exactly what I wanted. Quality of the print is perfect. Received my order in 5 days.
Unfortunately, this system does not provide negative numbers to rate recent experiences. It a pitty
Ok. So, from my last conversation passed four full days. (At least 1.5 business days).
Brief description. I put order Oct, 19th. Then Optimal print recreated my order on Oct, 21st (why?). The last delivery date was Oct, 28th. On Oct, 29th I asks Optimal print about my order and receives an answer that the order is not printed yet. Then the agent told me that the company will return the delivery fee. Then the agent told me that he can't do it because the "other team did it". Strange, but I have not received any information about this returning. Neither from optimal print nor from my bank.
Then the agent told me that my order is printing now.
I write a review. I receive a standard excuse message and link to the help desk.
But. My order has still not shipped yet. Moreover, I think my order is not printed yet. A conversation with the help desk is a set of standard excuses that must persuade a client that the fault is somewhere outside Optimal print.
So, in conclusion. Stay away from Optimal print. If you will try to ask this company to print something please do not forget to ask them every day:
1. Is my order is printed?
2. Is this REALLY printed?
3. Are you sure that my order is REALLY printed?
4. Are you sure that are no issues and my order is definitely printed?
5. Are my order shipped? If so, please provide me the track #.
6. Are you sure that the order is shipped. Really?
5. Even with the tracking number you have no guarantee that the order is already printed and shipped.
But, unfortunately, it is not guaranteed that you will receive your order on time.
PS. For Optimal print. Please not provide your standard excuse below this review. It not working.
Just answer the next questions:
Why is my order was moved from 19th to 21st?
Why is my order was sent to print only when I start to investigate the fate of my order?
Why did your agent say to me that my order was sent to print on Oct, 29th, but today another agent said that my order was printed on Oct, 30th?
Why is my order is not shipped yet in three days after it was printed (if it was printed)?
PPS. About print quality. I will write a review when (if?) I will receive my order.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.