They do everything, mortgages, disputes and etc and dont specialise in some specific laws and we got result of it. Plenty of 1 star reviews mainly about overcharging or adding fees before comple... Ver mais
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Veja o que dizem as avaliações
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... Ver mais
A empresa respondeu
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... Ver mais
A empresa respondeu
Hello, I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Althoug... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Informações de contato
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, Reino Unido
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 70% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff werent very helpful and arrogant
Staff werent very helpful and arrogant. I took my business elsewhere after the poor customer service
5 de junho de 2026
Avaliação não solicitada
Resposta da Optimal Solicitors
Dear Shane Wildman, Thank you for your review.
We are disappointed to read your comments, as they do not reflect the standards of service we strive to provide.
Following your review, we asked you to provide further information, including your telephone number, email address or any other details that would enable us to identify your enquiry. Unfortunately, we have not received a response.
As a regulated firm of solicitors, all new enquiries are recorded within our case management system, and our telephone calls are recorded for quality and compliance purposes. Despite carrying out a thorough search of our records using the name provided in your review, we have been unable to identify any enquiry or interaction that matches the information available.
Without sufficient information to verify your contact with our firm, we are unable to investigate the concerns you have raised.
If this review relates to a genuine enquiry, we would welcome the opportunity to investigate further. Please contact us at info@optimalsolicitors.com with your full name, telephone number, email address, the date and approximate time of your enquiry, or any other relevant details that will help us locate your records and review the call recordings.
Little experience
My solicitor Sana clearly didnt have any experience in the field shes working in. I felt sorry for her, out of her depth and stressed. Agree with the other review of her being poor at her job
17 de junho de 2026
Avaliação não solicitada
Resposta da Optimal Solicitors
Dear Tom, we take all feedback seriously and have carried out a thorough investigation using the name and email address you provided. We have been unable to identify any record of you making an enquiry, opening a file or receiving legal advice from our firm.
As a regulated firm of solicitors, all new enquiries are recorded within our case management system and telephone calls are recorded for quality and compliance purposes. Before legal advice is provided by one of our solicitors, a client matter must be opened and the appropriate client engagement process completed. We have found no record of any interaction that matches the details supplied.
We are committed to resolving any genuine concerns and would welcome the opportunity to investigate further. If you have been a client of our firm, please contact us directly on info@optimalsolicitors.com, with your matter reference, the date of your enquiry or any other information that will help us locate your file.
In the absence of any verifiable record of contact, we are unfortunately unable to investigate or respond to the allegations made in this review.
I would highly recommend Optimal Solicitors
I would highly recommend Optimal Solicitors, and in particular Susan Phelps, for her outstanding support throughout my claim.
Although the process took some time due to ongoing assessments, Susan handled everything in a friendly, professional, and informative manner. She was always available to explain anything I didn't understand and took the time to ensure that all of my past and future losses were fully considered and included in the claim.
Thanks to her expertise, dedication, and attention to detail, I achieved the best possible settlement without the need to attend court. I am extremely grateful for the support I received throughout the process and would not hesitate to recommend Susan and the team at Optimal Solicitors.
23 de junho de 2026
Resposta da Optimal Solicitors
Thank you so much for taking the time to share your experience and for your kind recommendation.
We are delighted to hear that Susan was able to provide the support, guidance and reassurance you needed throughout your claim. Serious injury cases often require patience, careful planning and attention to every detail, so it is wonderful to know that our professionalism, dedication and compassionate approach helped make the process as smooth as possible for you.
Ensuring that every aspect of a client's losses - both past and future -is fully understood and reflected in their claim is something we take great pride in. We are pleased that our team expertise helped achieve the best possible outcome for you without the need to attend court.
Thank you once again for placing your trust in Optimal Solicitors. We will be sure to pass on your lovely feedback to Susan, and we wish you all the very best for the future.
Resposta da Optimal Solicitors
Pani Renato,
Serdecznie dziękujemy za pozostawienie opinii.
Bardzo się cieszymy, że mogliśmy pomóc i że Pani sprawa zakończyła się pozytywnie. Dziękujemy za okazane nam zaufanie – możliwość wspierania naszych klientów w ważnych i często trudnych momentach ich życia jest dla nas ogromnie ważna.
Życzymy Pani wszystkiego, co najlepsze na przyszłość. Gdyby kiedykolwiek potrzebowała Pani naszej pomocy, zespół Optimal Solicitors z przyjemnością ponownie będzie do Pani dyspozycji.
Długi czas oczekiwania na wyniki…
Długi czas oczekiwania na wyniki odszkodowania. Widocznie procedury, poza tym jest Ok.
5 de junho de 2026
Very lovely
5 de junho de 2026
Resposta da Optimal Solicitors
Thank you, Marlena, for your kind review.
We're delighted to hear that you had such a positive experience with Optimal Solicitors. Your feedback means a great deal to our team and motivates us to continue providing the highest standard of service and support to every client.
Thank you for placing your trust in us. We wish you all the very best for the future, and if you ever need our assistance again, we'll be here to help.
My opinion about Optimal Solicitors
Hello,
I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Although the case still hasn't reached a happy ending, the professionalism of the people working there is noteworthy. I particularly want to emphasize the dedication of Ms. Gabiella Madden and Ms. Ewelina Kaminska, with whom I have direct contact. In short, Optimal Solicitors is a reliable firm and worth recommending.
Best regards,
Jacek Iwan
1 de junho de 2026
Avaliação não solicitada
Resposta da Optimal Solicitors
Dear Jacek,
Thank you very much for taking the time to share your experience and for your kind words about Optimal Solicitors.
We are honoured to be supporting you during what has undoubtedly been a challenging time following your accident and surgery. We understand that pursuing a claim can be a long process, and we truly appreciate the trust you have placed in us throughout your journey.
It is wonderful to hear that you have experienced the professionalism and dedication that we strive to provide to every client. Providing compassionate support, clear communication and dedicated representation is at the heart of what we do.
Thank you once again for your recommendation. We remain committed to achieving the best possible outcome for you and look forward to continuing to support you until your case reaches its conclusion.
With best wishes,
The Team at Optimal Solicitors
Claim Narrowed and Withdrawn Days Before Final Hearing
I instructed Optimal Solicitors in relation to Employment Tribunal proceedings and remain deeply dissatisfied with the service I received.
On 22 November 2019, Matthew Moss sent a letter on my behalf identifying claims including both race discrimination and sexual misconduct. However, despite this initial position, I was later repeatedly advised to proceed on a much narrower basis and to pursue only the sexual misconduct aspect of the case.
I remain concerned that I was not provided with a clear explanation of the consequences of narrowing the claim, nor of the impact that this could have on the overall case.
I was also concerned that an individual respondent was not pursued despite an ACAS Early Conciliation Certificate having been obtained, and that I was not provided with complete transparency regarding pleadings and documents filed in my name.
Most significantly, only days before the final Employment Tribunal hearing, I received an email stating that withdrawal of my claim had already been agreed with the respondent’s representatives. Shortly before the final Employment Tribunal hearing, I received an email stating that withdrawal of my claim had already been agreed with the respondent’s representatives. The claim was subsequently withdrawn shortly before the hearing.
I remain concerned that I was not provided with sufficient information to make fully informed decisions regarding key strategic decisions affecting my case.
I have since submitted a formal complaint to the Legal Ombudsman and previously raised concerns with the Solicitors Regulation Authority. I have also prepared a detailed chronology and supporting documentary evidence.
In addition to my concerns regarding the conduct of the Employment Tribunal proceedings, I also experienced difficulties obtaining access to my file after the case concluded.
Following Subject Access Requests and requests for file disclosure, I encountered issues concerning incomplete file transparency and correspondence referring to the matter as a "dead file". I remain concerned that I was not provided with a complete understanding of the documents held, the pleadings filed in my name, and the records relating to key strategic decisions.
These issues form part of the concerns that I have raised through formal complaint procedures.
This review reflects my personal experience and opinion as a former client.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Optimal Solicitors
Dear Danuta,
Thank you for your kind review.
We are delighted to hear that you were pleased with the service you received and that our communication met your expectations. Keeping our clients informed and supported throughout their legal journey is something we place great importance on.
Thank you for placing your trust in Optimal Solicitors. It was a pleasure to assist you, and we wish you all the very best for the future.
Kind regards,
The Team at Optimal Solicitors
Overcharging and hidden fees
They do everything, mortgages, disputes and etc and dont specialise in some specific laws and we got result of it. Plenty of 1 star reviews mainly about overcharging or adding fees before completions.
My situation are different is about commercial landlord disrepairs case. I paid £500 deposit instructed what to do, Sana decided to do what she thinks is best and without my consent done whatever she want and then add extra balance on top of it.
They treating customers like they are silly and got absolute no knowledge about any laws and they are the ones who knows everything. Pathetic. Once this small claims court is done without them (even they ripped of £900 and done absolutely nothing) I will escalate this matter into Legal Ombudsman to look into case independantly.
Thanks, never again. (Dont both to reply, I dont need your excuses)
7 de maio de 2026
Avaliação não solicitada
The team was professional
The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process.
Thank you.
27 de março de 2026
Resposta da Optimal Solicitors
Thank you for your lovely review.
We are very pleased to hear that our team was professional, responsive, and supportive throughout your case. At Optimal Solicitors, we know how important it is for injured clients to have clear advice, regular updates, and reassurance during the claims process, so your feedback means a great deal to us.
Thank you again for your trust and kind words.
Optimal Solicitors
professional law firm and comprehensive…
professional law firm and comprehensive service, nice and very helpful people
20 de março de 2026
Resposta da Optimal Solicitors
Thank you very much for your kind review.
We are delighted to hear that you found our firm professional and our service comprehensive, helpful, and supportive. In personal injury matters, we understand how important it is for injured clients to receive clear guidance, practical support, and compassionate service throughout the process.
It is wonderful to know that your experience with our team reflected this approach. Thank you again for placing your trust in Optimal Solicitors.
Optimal Solicitors
Pani Zuzanna Klodka miła i serdeczna a…
Pani Zuzanna Klodka miła i serdeczna a przy tym profesjonalna.
11 de março de 2026
Avaliação não solicitada
Resposta da Optimal Solicitors
Bardzo dziękujemy za pozostawienie opinii.
Cieszymy się, że współpraca z Panią Zuzanną Kłodką została przez Państwa tak wysoko oceniona. Miło nam słyszeć, że jej serdeczne podejście szło w parze z profesjonalizmem.
W sprawach dotyczących odszkodowania powypadkowego bardzo ważne jest dla nas, aby osoby poszkodowane czuły się odpowiednio wspierane, wysłuchane i otoczone fachową opieką na każdym etapie sprawy. Tym bardziej cieszy nas, że takie właśnie doświadczenie mieli Państwo z naszą kancelarią.
Dziękujemy za zaufanie. Przekażemy Pani Zuzannie Państwa miłe słowa.
Zespół Optimal Solicitors
Generalnie jestem zadowolony z uslug…
Generalnie jestem zadowolony z uslug Optimal Solicitors. Moja sprawa nie byla prosta i troche trwalo jej zalatwienie do konca.
11 de março de 2026
Resposta da Optimal Solicitors
Dziękujemy za Pańską opinię.
Cieszymy się, że mimo złożoności sprawy jest Pan zadowolony z usług Optimal Solicitors. Sprawy o odszkodowanie powypadkowe bywają skomplikowane i niekiedy wymagają więcej czasu, aby doprowadzić je do właściwego zakończenia, dlatego bardzo doceniamy Pańską cierpliwość oraz zaufanie.
Naszym celem jest wspieranie osób poszkodowanych w sposób profesjonalny, rzetelny i z pełnym zaangażowaniem na każdym etapie postępowania.
Dziękujemy, że powierzył Pan nam swoją sprawę.
Zespół Optimal Solicitors
They were very professional.The organized all the meetings and everything very well; I didn't have any issues.I had very good contact through Katarzyna Gryszun,who organized everything .
They were very professional.I had a very good relationship with the company, and everything was very well organized, including my doctor's appointment.
Thanks to Katarzyna Gryszun I was kept up to date on matter;she demonstrated complete professionalism.
9 de março de 2026
Resposta da Optimal Solicitors
Thank you very much for your wonderful review.
We are delighted to hear that you had such a positive experience with our team and that everything throughout your accident compensation claim was organised clearly and professionally.
Supporting injured clients through what can often be a difficult and stressful time is extremely important to us, so it is especially rewarding to know that you felt well informed, well supported, and looked after at every stage of the process.
We are also very pleased to hear your kind comments about Katarzyna Gryszun. We will make sure your feedback is passed on to her. It is wonderful to know that her professionalism, communication, and support helped keep you updated and reassured throughout your case.
Thank you again for placing your trust in Optimal Solicitors. We truly appreciate your kind words and were pleased to support you.
Miła obsługa -polecam
4 de março de 2026
Resposta da Optimal Solicitors
Serdecznie dziękujemy za tak miłą opinię i polecenie.
Bardzo się cieszymy, że nasza obsługa została tak dobrze oceniona. Zależy nam, aby każdy klient czuł się traktowany z życzliwością, szacunkiem i pełnym profesjonalizmem.
Dziękujemy za zaufanie.
Zespół Optimal Solicitors
professional approach and clear, sensible definition of further proceedings approach to the client itself
the approach to the client itself, non-discrimination based on issues and kindness, is an opinion-forming indicator for me
24 de fevereiro de 2026
Resposta da Optimal Solicitors
Thank you very much for your thoughtful and generous 5-star review.
It means a great deal to us to know that our professional approach, clear explanation of the process, and the care we showed throughout your journey were appreciated. We always aim to support our clients with sensitivity, respect, and kindness, and it is wonderful to hear that this made a difference to your experience.
At Optimal Solicitors, we understand how important it is for every client to feel listened to, treated fairly, and supported without judgement. We are therefore especially grateful for your comments regarding our approach and the way we communicate with our clients.
Thank you once again for your trust and for sharing your feedback. It was a pleasure to assist you.
I recommend Optimal Solicitor because…
I recommend Optimal Solicitor because they carry out their work reliably and precisely. They rise to the occasion to help you and do not leave you with a problem.
17 de fevereiro de 2026
Resposta da Optimal Solicitors
Hi Sylwia, thank you so much for your recommendation.
We really appreciate your kind words and we’re glad you felt supported throughout. Our aim is always to handle every matter reliably and carefully, and to be there for our clients when they need us most.
Thank you again for trusting Optimal Solicitors.
Ok company to deal with
Ok company to deal with however you also need to keep asking about the update rest ok.
25 de fevereiro de 2026
Resposta da Optimal Solicitors
Thank you for your feedback.
We’re glad to hear things have been ok overall, and we really appreciate you highlighting the need for clearer updates. Providing our clients with the best customer service is our top priority, and we will take your comments on board.
We’re also pleased your case was successful, and we wish you all the very best.
Professional, responsive and well organised.
From the very beginning, my experience with Optimal Solicitors has been very positive. Communication has been clear, prompt and professional. After signing the documents and making the payment, I received confirmation quickly and clear information about the next steps.
I particularly appreciated how well everything was organised – from electronic signing to booking the consultation through a convenient link. The team has been polite, supportive and efficient, which is especially important in a sensitive matter like family law.
So far, I feel that my case is being handled with care and professionalism. Thank you for the smooth and respectful communication.
24 de fevereiro de 2026
Resposta da Optimal Solicitors
We are really glad to hear you have had such a positive experience with Optimal Solicitors so far, and that everything has felt clear, prompt, and well organised from the start. It is great to know the communication, confirmation, and guidance on next steps helped you feel confident and supported.
We also understand how sensitive family law matters can be, so your kind words about our team being polite, supportive, and efficient mean a lot. Please be assured we will continue to handle your case with care and professionalism throughout.
Thank you again for your trust. We are here for you whenever you need us.
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