Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Ver mais
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Veja o que dizem as avaliações
We originally saw the BTC lights in the Paris showroom and after many years we’ve redone our kitchen and included a Fin Horizontal pendant. Very speedy delivery, super safe packaging and the gorgeous... Ver mais
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Love the product. The shipping from the UK took FOREVER, the holidays used as a reason. But one would think shipping over the holidays would be a priority, the time of year when sales are most proli... Ver mais
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Fantastic company - I love their beautiful, classic products. The two task lamps we’ve got are great quality and look fabulous. We also purchased two Hector wall lights and are very pleased with them!... Ver mais
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Detalhes da empresa
Escrito pela empresa
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Informações de contato
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Reino Unido
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,7
Excelente
724 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Experience with the company was great…
Experience with the company was great as ever and we love the look of the wall lamp but once again my husband has moaned to me about putting it in the wall - there’s not enough space between the bracket and the porcelain shade to get a screw driver in! After a lot of faffing it’s up and I want to order another one but have to wait for my husband to forget how tricky it was before - took a while last time! Ha ha!
17 de novembro de 2025
Resposta de Original BTC
Hi,
Thank you so much for your lovely review, we’re really pleased you’re happy with the lamp and the look of it on your wall!
We’re sorry to hear the installation caused a bit of frustration. Just in case it helps for next time, the collar and screw can be undone so the back plate can be removed and fixed to the wall first. This gives plenty of room for a screwdriver and makes the fitting much quicker. If you want some further advice customer service can support with this 😊
Thanks again for taking the time to share your experience.
Best wishes,
Original BTC
Resposta de Original BTC
Hi Maliya,
Thanks for the great review! 😊
Best wishes,
Original BTC
Great quality and lovely looking…
Great quality and lovely looking ceiling lights.
10 de novembro de 2025
Resposta de Original BTC
Hi Jemma,
Thank you for the 5-star review, so pleased your happy with them!
Best wishes,
Original BTC
Your service and customer attention was…
Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Many thanks once again.
29 de outubro de 2025
Resposta de Original BTC
Hi Ray,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and Sarah was able to help you with your replacement fitting.
Best wishes,
Original BTC
Very prompt delivery of goods
24 de outubro de 2025
Resposta de Original BTC
Hi,
Thanks so much for the 5-star review!
Best wishes,
Original BTC
Resposta de Original BTC
Hi Jarvis,
Thank you for the kind review, thank you for choosing us for your lighting! 😊
Best wishes,
Original BTC
I had a good experience with BTC…
I had a good experience with BTC quality and best delivery date
25 de setembro de 2025
Resposta de Original BTC
Hi Toni,
Thanks for the great review. we’re thrilled you’re pleased with our quality and delivery!
Best wishes,
Original BTC
Not only are the lights great...
Not only are the lights great, but the customer service is excellent!
11 de setembro de 2025
Resposta de Original BTC
Hi Sandra,
Thank you for your wonderful feedback! We're so glad you’re happy with both the service and the product.
Best wishes,
Original BTC
Outstanding service
Outstanding service. Product ordered before 12 noon on a Thursday , delivered late Friday afternoon. Properly packed and secured. High quality British manufactured lighting
18 de setembro de 2025
Resposta de Original BTC
Hi Peter,
We really appreciate your 5-star review, thank you! It’s great to hear everything met your expectations.
Best wishes,
Original BTC
Great designs
Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.
3 de setembro de 2025
Resposta de Original BTC
Hi Willard,
Thank you for the great review! We’re thrilled to hear you’re happy and that Sarah was able to assist you so well.
Best wishes,
Original BTC
Super quality products
Super quality products . Sadly can only shop when the sales are on .
27 de agosto de 2025
Resposta de Original BTC
Hi Trevor,
Thank you so much, so pleased you've been happy with the quality!
Best wishes,
Original BTC
Excellent service
Excellent service, very quick despatch, extremely well packaged order and beautiful quality products.
19 de agosto de 2025
Resposta de Original BTC
Hi Zosema,
Thank you for the 5-star review! We’re so glad you’re happy with the service, packaging, and product quality.
Best wishes,
Original BTC
Ordered Rise and Fall pendants with…
Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good website and diagrams instilled confidence in ordering online from the U.S. Pendants arrived in perfect condition in impressive packing.
6 de agosto de 2025
Resposta de Original BTC
Hi Charity,
Thank you so much for your kind words! We’re thrilled to hear you had a smooth experience from enquiry to delivery, and that your pendants arrived safely. Thank you for choosing us 🙂
Best wishes,
Original BTC
Easy to order with and received order…
Easy to order with and received order in remarkable time!
4 de agosto de 2025
Resposta de Original BTC
Hi Mary,
Thank you! We’re so glad your order arrived quickly and smoothly.
Best wishes,
Original BTC
Everything was great
Everything was great. Delivery, packaging, instructions. I love the design and finishes of our lamp.
7 de agosto de 2025
Resposta de Original BTC
Hi Charles,
Thank you for your feedback! We’re so happy everything met your expectations.
Best wishes,
Original BTC
Super helpful company and such beautiful products!
A wonderful company that supports British craft and design. I couldn’t have afforded the products without the very generous price reductions that O.BTC advertise from time to time. Look out for these and don’t miss out. The prices are still quite high but so worth it!
1 de agosto de 2025
Resposta de Original BTC
Hi Liz,
Thank you for your lovely review! We're so glad you appreciate the craftsmanship and design behind our pieces. It’s always great to hear from customers who value the work that goes into creating them.
Best wishes,
Original BTC
Great quality and service
29 de julho de 2025
Resposta de Original BTC
Hi,
Thank you for the 5-star review, much appreciated ☺️
Best wishes,
Original BTC
Pendant is beautiful
Pendant is beautiful. It was crooked. I had to use foam sheets to avoid damage and pliers to take the light apart and straighten it.
16 de julho de 2025
Resposta de Original BTC
Hi Steve,
Thanks for your review! We're glad you love the pendant and apologise for the installation issue. If you need any further help, feel free to get in touch.
Best wishes,
Original BTC
Bedroom lighting
I am so pleased I was able to purchase handmade British lighting at an amazing price… the lighting is exceptional quality and I feel very lucky to enjoy the design and quality in my home….a delighted customer.. many thanks
15 de julho de 2025
Resposta de Original BTC
Hi,
Thank you for such a lovely review! We're delighted to hear how much you’re enjoying your handmade British lighting. It means a lot to us to know it’s found a happy home, thank you again!
Best wishes,
Original BTC
Resposta de Original BTC
Hi,
Thank you so much! We're thrilled you’re happy with both the product and our service ! 😊
Best wishes,
Original BTC
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