Have used Orion for over 30 years in my old home and new house, for windows and doors. Friends and family have used them on my recommendation. Great showroom, top quality products with long guarantee... Ver mais
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Veja o que dizem as avaliações
I was kept informed through out the process, the workmen were very respectable of my property and ensured they cleaned up after themselves. I was very happy with the fitting of my bow window, I will d... Ver mais
The bloke that turned up looked and our door and knew exactly what the problem was and had it sorted it minutes. Very well mannered professional and efficient. Thank you once again Orion windows.
Orion worked very well co-ordinating all the parts to rebuild our conservatory. Carl in particular who we saw to begin with was very passionate about in job and discussed alot of options with us. Mos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Informações de contato
Audax Road, YO30 4US, York, Reino Unido
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Excelente
224 avaliações
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Orion windows highly recommend.
The service from Orion windows was excellent from beginning to end. All the staff from initial contact to the end of the build were so helpful and professional. An excellent job. I could not be happier with my new extension. Highly recommend Orion windows.
29 de janeiro de 2026
Resposta da Orion Windows
Dear Helen,
Thank you for such a wonderful review.
We’re delighted to hear that you had an excellent experience from start to finish and that the whole team were helpful and professional throughout. It’s especially great to know how happy you are with your new extension — that’s exactly the outcome we aim for.
Thank you for taking the time to recommend Orion Windows. Your support really means a lot to us.
Warm Regards, The Customer Service Team.
Very happy with the service I received…
Very happy with the service I received from Orion. The customer service team were very responsive to getting this resolved.
We had to have a couple of repairs done to our doors.
The service engineer called me on the morning to let me know what time he would be here.
I even got a telephone call from the customer service team the week after just to make sure everything was working
Very happy with the service I received
3 de fevereiro de 2026
Resposta da Orion Windows
Hello Alison,
Thank you for your feedback! We’re delighted to hear that the team provided such a responsive and professional service, from the engineer’s visit to the follow-up call. It’s great to know everything was resolved smoothly and that you’re very happy with the experience.
Warm Regards, The Customer Service Team.
Faultless dedicated service from Orion
I would like to thank Orion Home Improvement team and in particular one of their sales persons Carl for his help and support in preparing professional drawings and a quotation for a garden room extension. His dedication and effort was faultless
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Orion Windows
Dear Marlene,
Thank you for sharing your feedback! We’re delighted to hear that Carl and the team provided such professional and dedicated support in preparing your drawings and quotation. Your kind words are very much appreciated!
Many Thanks, The Customer Service Team.
The engineer confirmed the problem
The engineer confirmed the problem. He then made various adjustments to the door.
22 de janeiro de 2026
Resposta da Orion Windows
Dear Wayne,
Thank you for your feedback. We’re pleased to hear that the engineer was able to identify the issue and carry out the necessary adjustments to the door to resolve the problem.
Kindest Regards, The Customer Service Team.
Quotation feedback
Carl was very professional, friendly and prompt with appointments. He looked at all options for us and gave us a detailed quote with diagrams so we could try and visualise what we were getting. We would definitely recommend him.
Regards
Simon Barker
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Orion Windows
Hi Simon,
Thank you for your kind feedback, Simon. We’re delighted to hear that Carl was professional, friendly, and punctual, and that he took the time to explore all the options with you. It’s great to know the detailed quote and diagrams helped you clearly visualise the end result.
We really appreciate your recommendation and will be sure to pass your comments on to Carl.
Warm Regards, The Customer Service Team.
Good experience
Good experience, arrived promptly and the work was completed correctly no mess and pleasant staff.
5 de janeiro de 2026
Resposta da Orion Windows
Hello Julie,
Thank you for your feedback! We’re delighted to hear that our team arrived promptly, completed the work to your satisfaction, and left everything tidy. It’s great to know you found our staff pleasant, we’ll be sure to pass on your kind words!
Kindest Regards, The Customer Service Team.
Replacement windows fitted efficiently…
Replacement windows fitted efficiently staff helpful and kept me updated on progress of the works.
8 de janeiro de 2026
Resposta da Orion Windows
Good morning, Mark,
Thank you for your feedback. We’re pleased to hear that your replacement windows were fitted efficiently and that our team kept you informed throughout the process. Your comments are much appreciated.
Many Thanks, The Customer Service Team.
Resposta da Orion Windows
Hello Martin,
Thank you for your lovely feedback.
Warmest Regards, The Customer Service Team.
A fast and efficient service in aftersales.
A fast and efficient response from Dawn in customer service.
No problem at all in ordering a new part and organising A Technician to visit.
Roy Was very punctual with his visit and was courteous and efficient .
Thank you.
12 de dezembro de 2025
Resposta da Orion Windows
Hello imothy,
Thank you for your feedback! We’re thrilled to hear that Dawn was quick and efficient in arranging the part, and that Roy provided a punctual, courteous, and professional service. We really appreciate you taking the time to share your experience!
Warm Regards, The Customer Service Team.
Great staff
Great staff, informative and professional in every way. Kept informed along the way
19 de dezembro de 2025
Resposta da Orion Windows
Dear Joanne,
Thank you for your kind words! We’re delighted to hear our team provided professional, informative service and kept you fully updated throughout the process.
Kindest Regards, The Customer Service Team.
Orion responded quickly to the issue we…
Orion responded quickly to the issue we had with our front door, culminating in a new replacement being fitted. No quibbles and the engineer who initially came to look at it, and subsequently fitted the replacement, was a pleasure to have on site. Good communication from customer services all through as well.
12 de dezembro de 2025
Resposta da Orion Windows
Hi Alan,
Thank you for your feedback. We’re delighted to hear that your front door issue was resolved quickly and smoothly, and that our engineer made a positive impression on site.
It’s also great to know that our customer service team kept you well informed throughout the process.
We truly appreciate your kind words and recommendation, The Customer Service Team.
Orion Windows Are Definitely 5 Star
The whole experience from the initial measuring up and fitting to aftercare was amazing. We had an issue with the lock (not Orion's fault) but they came out and repaired it as high priority. Definitely worthy of 5 ***** and would highly recommend to others.'
4 de julho de 2025
Resposta da Orion Windows
Dear Paul,
Thank you for your wonderful feedback. We’re delighted to hear that your experience, from initial measuring to aftercare, was so positive.
It’s great to know we were able to resolve the lock issue promptly and that you felt supported throughout. We truly appreciate your recommendation and are thrilled you’re happy with the service.
Warm Regards, The Customer Service Team.
New windows
The. Complete experience. Start to finish. Was exceptional The workmanship is very pleasing. The workman very friendly and professional. Aftercare superb. Thank you for helping make our home even more wonderful
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Orion Windows
Good morning,
Thank you for your fantastic feedback. We’re thrilled to hear that your experience from start to finish was exceptional, and that you’re pleased with the workmanship and professionalism of our team.
It’s wonderful to know our aftercare service met your expectations, and we’re delighted to have helped make your home even more enjoyable.
Warm Regards, The Customer Service Team.
Great Aftercare Experience
I called on after support as I had a problem with a handle on my window. I was given an appointment that suited me as I did not have to take time off work. They ordered handle for me just in case it was faulty. Engineer came at the agreed time, was friendly and very helpful and changed the handle for me. Really happy with my experience from beginning to end. Thanks again.
24 de novembro de 2025
Resposta da Orion Windows
Hello Karen,
Thank you for your kind feedback. We’re delighted to hear that your experience—from arranging the appointment to the engineer resolving the issue—was smooth and convenient. It’s great to know our team could provide friendly and helpful support.
Warm Regards, The Customer Service Team.
Good Work
orion were professional from start to finish, great looking windows fitters were great no mess cleaned up after taking all the rubbish away, we will be getting them back soon to do some french doors and more windows, fantastic service keep up the good work.
24 de novembro de 2025
Resposta da Orion Windows
Dear Geoffrey,
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our service professional from start to finish and that you’re pleased with the look and quality of your new windows. It’s great to know our fitting team made a positive impression and left everything clean and tidy.
We truly appreciate your plans to return to us for your French doors and additional windows — it’s the highest compliment we can receive. We look forward to working with you again soon, and thank you for your kind words and continued support.
The Customer Service Team.
Fantastic customer service from Roy
Fantastic customer service from Roy. An absolute credit to the team. He came to replace a faulty pane last week and was asked to look at another snagging issue we had. He identified the problem and rectified it. An effortless and seamless experience for me. Fabulous service. Thank you.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Orion Windows
Dear Sara,
Thank you so much for your fantastic feedback. We’re thrilled to hear that Roy provided such seamless and efficient service. It’s wonderful to know he was able to quickly identify and resolve both the faulty pane and the additional snagging issue, making the whole process effortless for you.
We’ll be sure to pass on your kind words to Roy — he’s truly a credit to the team. We’re delighted you had such a positive experience and are always here if you need anything in the future.
Kindest Regards, The Customer Service Team.
Second time you've done work for us.
Second time you've done work for us.
Very pleased on both occasions, the last one,the fitting of our new front door,great work,beautifully fitted and looking Amazing,thankyou.
11 de novembro de 2025
Resposta da Orion Windows
Dear Mrs Korbu,
Thank you so much for your kind words and for trusting us for a second time. We’re thrilled to hear that you’re very pleased with both projects, and that your new front door has been beautifully fitted and looks amazing.
Your continued support means a lot to us, and we’re delighted you’re happy with the results.
Thank you again, The Customer Service Team.
Generally poor service
We started last year with a extn. They were recommended to us.
It started poorly when we wanted to pay cash for the job and not take finance. This seemed to be not ideal for them.
Eventually promised a 2 week build... Well nearly 9mths later it's complete barring paint.
Late arrival of the materials. Not following installation guides. Cracking frames and damaging them on install.
Ignoring building control messages and having to come back and rectify stuff that shouldn't have happened.
Some really poor Comms and poor emails from various members of their team.
They do have some lovely people working there but seem to be let down by the process.
Having to get directors involved to get things moving.
I have put in a formal complaint as it's absolutely appalling service from them.
I hope that they learn from this overall experience I have had with them and taken learning so future customers don't have to go through the trauma of sleepless nights we have had to endure.
I really am looking forward to hearing the out come of my complaint... Be an interesting read I'm sure. !
7 de novembro de 2025
Avaliação não solicitada
Resposta da Orion Windows
Hello Nigel,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the delays and difficulties you’ve experienced during your project, and we completely understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
Your comments have been noted and your formal complaint will be reviewed in full to understand what went wrong and how we can prevent a repeat of this situation in the future. We will provide you with a detailed response once the review is complete.
Thank you again for bringing this to our attention — we appreciate your patience and the opportunity to put things right.
Kindest Regards, The Customer Service Team.
Really good service
Really good service - after particularly dire storm conditions the Orion team came quickly and worked hard to reseal all areas where leakage had occurred.
4 de novembro de 2025
Resposta da Orion Windows
Hello Charles,
Thank you for your feedback. We're pleased to hear our team responded quickly and resolved the issue for you following the storm. We really appreciate your kind comments and will be sure to share them with the team.
Many Thanks, The Customer Service Team.
Excellent service from start to finish.
Customer Service was spot on. Good experience from start to completion. Parts ordered and service completed. Although the wrong hinges were ordered a call personally from Roy with a real sincere apology and guarantee that the correct ones would be ordered immediately which they were and within the week Roy came and completed the job in hand. All is now working and very happy with workmanship. A call from the office today to check if all is well was a really wonderful thing to do. Will recommend to all our friends and family.
4 de novembro de 2025
Resposta da Orion Windows
Dear Julie,
Thank you for your lovely review. We’re delighted to hear you had such a positive experience from start to finish. We apologise again for the initial mix-up with the hinges, but we’re glad Roy was able to resolve everything quickly and professionally. It’s great to know you’re happy with the workmanship and follow-up service. We truly appreciate your recommendation and kind words!
Kind Regards, The Customer Service Team.
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