Have used Orion for over 30 years in my old home and new house, for windows and doors. Friends and family have used them on my recommendation. Great showroom, top quality products with long guarantee... Ver mais
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I was kept informed through out the process, the workmen were very respectable of my property and ensured they cleaned up after themselves. I was very happy with the fitting of my bow window, I will d... Ver mais
The bloke that turned up looked and our door and knew exactly what the problem was and had it sorted it minutes. Very well mannered professional and efficient. Thank you once again Orion windows.
Orion worked very well co-ordinating all the parts to rebuild our conservatory. Carl in particular who we saw to begin with was very passionate about in job and discussed alot of options with us. Mos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Informações de contato
Audax Road, YO30 4US, York, Reino Unido
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Excelente
224 avaliações
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The firm did my full house and…
The firm did my full house and conservatory about 7 years ago. Price was highly competitive and the team that installed first rate.
Two issues raised some years later re door fade and window slide fault. Both were fixed without any fuss.
Admin staff were no quibble and helpful.
Highly recommended.
4 de novembro de 2025
Resposta da Orion Windows
Good morning Andy,
Thank you for your fantastic review and for choosing us again after so many years! We’re delighted to hear that you’ve continued to be happy with both the original installation and our aftercare service. It’s great to know any issues were resolved quickly and without hassle. We truly appreciate your recommendation and your continued trust in our company.
Warm Regards, The Customer Service Team.
Excellent service
From the start in the showroom to the finished living space the service and experience was fantastic with great customer service. Never having done anything like this before the whole process was made easy as all aspects of the build were taken care of for me. Each of the trades followed on from each other seamlessly and they were all friendly, professional and hard working.
One glass unit had a scratch but was soon replaced.
I am really pleased with my new solid roof living space and would highly recommend Orion.
15 de outubro de 2025
Resposta da Orion Windows
Hello Debbie,
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that your experience with Orion was fantastic from start to finish, and that our team made the entire process smooth and stress-free for you. It’s great to know that each trade worked seamlessly together to deliver your new solid roof living space to a high standard.
We also appreciate your understanding regarding the scratched glass unit, and we’re pleased this was resolved quickly. Thank you again for choosing Orion Windows.
Warm Regards, The Customer Service Team.
Resposta da Orion Windows
Good afternoon,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the work and found our team to be friendly. Your satisfaction is very important to us.
Kindest Regards, The Customer Service Team.
A great service.
Staff were very helpful, supportive, and kind. Nothing was too much trouble, and it was important to them that I got exactly what I wanted. They were very helpful when I changed my mind! It was an easy, supportive process. The fitters did a great job and cleaned up well after the had finished. I've had some aftercare, and offers of further assistance should it be needed. A great service, and I'm really pleased with my new windows and doors.
21 de maio de 2025
Resposta da Orion Windows
Hello Deborah,
Thank you for sharing such lovely feedback. We’re so pleased to hear that you felt fully supported throughout the process and that our team were able to adapt to your needs with ease. It’s great to know the fitters did a thorough job and that our aftercare has been helpful too. We’re delighted you’re enjoying your new windows and doors!
Warm Regards,
The Customer Service Team.
Very prompt and efficient after service…
Very prompt and efficient after service . The door was faulty after 5 years but this didn’t stall the swift response to the issues. Great service
4 de setembro de 2025
Resposta da Orion Windows
Hello Catherine,
Thank you for your kind words. We’re pleased we could resolve the issue quickly for you and that you’re happy with the service received.
Warm Regards,
The Customer Service Team.
Amazing Products and Service
I’ve been a customer of Orion Windows for over 10 years and their quality and service have always been excellent. The products are top notch, reliable, and built to last. Recently, a handle broke on my bi-fold doors — even though it was out of warranty, Orion replaced it free of charge. That level of customer care is rare and really shows their commitment to looking after customers. Brilliant products, brilliant service — highly recommended.
19 de agosto de 2025
Resposta da Orion Windows
Hello Owen,
Thank you so much for your fantastic feedback and for being a loyal customer for over 10 years! We’re delighted to hear that you continue to be happy with the quality of our products and service. It’s wonderful to know we could help with the bi-fold door handle, even out of warranty — we always aim to go the extra mile for our customers. Your kind words and recommendation mean a great deal to us!
Warm Regards,
The Customer Service Team.
Great after service
14 de agosto de 2025
Resposta da Orion Windows
Good Morning,
Thank you for sharing your feedback! We’re pleased we were able to resolve the issue to your satisfaction, and it’s great to hear that you’ve been happy with the service provided.
Many Thanks
The Customer Service Team.
Acceptance and knowledge of the…
Acceptance and knowledge of the problem. Easily repaired with no fuss
14 de agosto de 2025
Resposta da Orion Windows
Hello Peter,
Thank you for your feedback. We’re pleased we were able to resolve the issue quickly and without any fuss. Your recognition of our prompt and straightforward service is greatly appreciated!
Warm Regards, The Customer Service Team.
Superb quality and customer service
I chose Orion because of their size and because their product range looked to offer the style I required.
We had a back door, 8 windows and a patio door made and fitted. We asked them to match the specific style of our old wooden windows and they did a superb job.
Communication was excellent from sales and customer service and everything went smoothly.
The fitters were a bit scruffy which I raised with customer service as I didn’t feel this reflected their brand, however this didn’t affect the quality of their work and apparently new work clothing has been supplied since.
All in all we are so pleased with the windows and doors, especially the stunning patio door - they’ve brought a tired 1990s house into the current decade!
6 de agosto de 2025
Resposta da Orion Windows
Dear Abigail,
Thank you so much for your thoughtful review. We’re thrilled to hear that your new windows and doors, especially the patio door, have helped bring your home into the modern era!
It’s fantastic that we were able to match the style of your original wooden windows and that the whole process, from sales to installation, went smoothly. We also appreciate your feedback regarding the fitters’ appearance and are glad this has been addressed.
We’re delighted that you’re so happy with the results – your kind words mean a lot to the team!
Have a good day, The Customer Service Team.
A job well and much appreciated!
What was delivered to Ros and me was precisely what we ordered at the outset. The quality of both the product (materials) and the human input was excellent. The work was completed on time, as per schedule. The men who carried out the work took pride in the latter. For example, they polished the glass, removing inevitable smears and finger marks. They worked hard during the time they were here and there was no "bad language" or laddish messing around or horseplay! You probably think I'm a bit old-fashioned in making this point; but from my perspective it's a sign that the company has high standards; and I value that!
Also, I'm certain the money was well-spent and will undoubtedly have added value to our home..
6 de agosto de 2025
Resposta da Orion Windows
Hello John,
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that everything delivered met your expectations and that you were pleased with both the quality of the materials and the workmanship.
We especially appreciate your comments about the professionalism of the team on site — it's important to us that every aspect of our service reflects the high standards we set, so it's great to know that this came through during your project.
Thank you again for choosing us. We're glad to have added value to your home and hope you enjoy the results for many years to come.
Kindest Regards
The Customer Care Team.
Warranty Work.
Couple of issues then Roy arrived to sort them and he did FAST EFFICIENT and knew what he was doing .Well done Orion.WELL DONE ROY.Thankyou.
31 de julho de 2025
Resposta da Orion Windows
Hello Simon,
Thank you for sharing your feedback! We’re glad Roy was able to resolve the issues quickly and efficiently. We’ll be sure to pass on your compliments to him.
Many Thanks
The Customer Service Team.
Replacement conservatory roof
We're very happy with our replacement conservatory roof - changing from a polycarbonate to a hybrid solid/glass roof. Everyone we dealt with was very professional and friendly.
The work schedule was clearly and accurately planned and finished on time.
We couldn't be more pleased with the end result.
14 de julho de 2025
Resposta da Orion Windows
Dear Andrew,
Thank you for your wonderful feedback! We’re thrilled to hear you’re so happy with your new hybrid solid/glass conservatory roof. It’s great that our team provided professional, friendly service and kept everything on schedule. We truly appreciate your kind words and are delighted you’re pleased with the final result!
Have a good day, The Customer Service Team.
Great customer service support and…
Great customer service support and technicians who fix the issues quickly and follow up to check all ok. Rare these days! Thanks to the Orion team.
22 de julho de 2025
Resposta da Orion Windows
Dear Sharon,
Thank you for your kind words! We’re so pleased to hear you’ve had a great experience with our customer service team and technicians. It’s wonderful to know the issues were resolved quickly and followed up properly. Your feedback means a lot to the whole Orion team, thank you for taking the time to share it!
Kindest Regards, The Customer Care Team.
Sub-standard salesman
Our surveyor and installers were a dream. Although, the salesman fell below any standard we had expected. We had the most bizarre experience. Every product in which we expressed an interest, was either "not right" for us, or was "big bucks" and far too expensive for us. We pushed ahead and chose the products we had our eye on from the beginning. We believe that the salesman took offence to us going against his advice for our home because later down the line, the surveyor revealed a completely different product and window layout when we came to finalise the fittings. It was clearly a pathetic attempt to sabotage our renovation project. We were gobsmacked. The differing products included the wrong colours, and incorrect window placements - which would effectively ruin our view to the garden. Thanks to the surveyor, we rectified everything and got the windows and external door we wanted. They do offer finance, although we were cash buyers so we had no need for this route. It's such a shame that one person has ruined our experience of what should have been part of an exciting house renovation project.
1 de outubro de 2024
Resposta da Orion Windows
Dear Mrs Coleman,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your initial consultation didn’t meet expectations — that’s not the standard we aim to deliver, and we appreciate your honesty in raising it.
That said, we’re so pleased to hear how highly you valued the service from both our surveyor and installers. It's great to know they helped ensure the final outcome was exactly what you had envisioned. We're also glad the project was ultimately a success and that you’re happy with your new windows and external door.
Thank you again for your feedback — both the positive and the constructive. It helps us improve and ensure every part of the journey lives up to the standard you rightly expect.
Warm Regards, The Customer Service Team.
After sales service
Orion’s maintenance man came to adjust our door handle which had been sticking. He turned up on time and fixed the problem without fuss. At my request, he also checked the other door and one of our windows. We bought our doors and windows over five years ago from Orion and the back up service has been first class, even after the change of ownership. Reliable, efficient and pleasant. Many thanks, John
22 de julho de 2025
Avaliação não solicitada
Resposta da Orion Windows
Hello John,
Thank you for your kind feedback. We’re so pleased to hear that our maintenance team was able to resolve the issue quickly and that you’re still happy with the service years after your original installation. Providing reliable and efficient aftercare is something we take great pride in, and your comments mean a lot to us. We’ll be sure to pass on your thanks to the team!
Kindest Regards,
The Customer Care Team.
Problem with door mechanism sorted out…
Problem with door mechanism sorted out quickly
23 de julho de 2025
Resposta da Orion Windows
Hi Steven,
Thank you for your feedback! We're glad we could resolve the door issue quickly for you. If you need anything else, we're always happy to help.
Warm Regards,
The Customer Service Team.
Orion conservatories are excellent
We have had 2 excellent well designed conservatories ( we moved home 5 years ago). Both have been without any faults except for one large double glazing unit that went misty after 5 years and they quickly came out and replaced it without charge! An excellent company with very helpful and friendly staff. I would strongly recommend them.
22 de julho de 2025
Resposta da Orion Windows
Dear Chrissie,
Thank you so much for your wonderful feedback! We're delighted to hear that you’ve had two excellent conservatories from us and that they’ve stood the test of time. It's great to know we could resolve the misted unit quickly and to your satisfaction. We really appreciate your recommendation and your kind words about our team — it means a lot to us!
Many Thanks,
The Customer Service Team.
It was worth the wait.
After waiting a few months for the problems to get sorted out it all came together nicely.
22 de julho de 2025
Resposta da Orion Windows
Hello Cheryl,
Thank you for your feedback. We appreciate your patience while the issues were being resolved, and we’re glad to hear everything came together in the end. If you need any further assistance, we're always here to help.
Warm Regards,
The Customer Service Team.
Work was well done.
4 de julho de 2025
Resposta da Orion Windows
Hello Andrew,
Thank you for your feedback – we’re glad you were happy with the work!
Kindest Regards, The Customer Service Team.
Excellent work
Your employee, Roy, did a great job. He was friendly, professional, and very knowledgeable. He fixed the issue with the minimum of fuss. He’s a credit to your company. I’d happily recommend you to others.
4 de julho de 2025
Resposta da Orion Windows
Hello Rachel,
Thank you for your lovely feedback! We're so pleased to hear that Roy provided such a professional and efficient service. We'll be sure to pass on your kind words—he’s certainly a valued member of our team. We really appreciate your recommendation and are glad we could assist!
Warm Regards, The Customer Care Team.
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