Have used Orion for over 30 years in my old home and new house, for windows and doors. Friends and family have used them on my recommendation. Great showroom, top quality products with long guarantee... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was kept informed through out the process, the workmen were very respectable of my property and ensured they cleaned up after themselves. I was very happy with the fitting of my bow window, I will d... Ver mais
The bloke that turned up looked and our door and knew exactly what the problem was and had it sorted it minutes. Very well mannered professional and efficient. Thank you once again Orion windows.
Orion worked very well co-ordinating all the parts to rebuild our conservatory. Carl in particular who we saw to begin with was very passionate about in job and discussed alot of options with us. Mos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Informações de contato
Audax Road, YO30 4US, York, Reino Unido
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Orion Windows
Good morning Phil,
Thank you for sharing your feedback! We're glad to hear that our team’s communication and the quality of the service met your expectations. We are pleased you are happy with the experience!
Warm Regards, The Customer Service Team.
Very good service from first enquiry to…
Very good service from first enquiry to installation
30 de outubro de 2024
Resposta da Orion Windows
Hi Caroline,
Thank you for your feedback! We're thrilled to hear that you had a positive experience from your first enquiry through to the installation. We aim to make the entire process as smooth and satisfying as possible.
Many Thanks, The Customer Service Team.
Very friendly and experienced work men
Very friendly and experienced work men. Very clean and tidy at end of each day
30 de outubro de 2024
Resposta da Orion Windows
Hello Karen,
Thank you for sharing your experience! We’re delighted to hear that our team’s friendliness, experience, and attention to detail made a positive impact. It's wonderful to know they left everything neat and tidy each day.
Warm Regards, The Customer Service Team.
Prompt efficient service.
30 de outubro de 2024
Resposta da Orion Windows
Morning Diane,
Thank you for your feedback! We are pleased we could assist so quickly to resolve the issue.
Kindest Regards, The Customer Service Team.
Problem with my Conservatory Doors
The staff were very quick at dealing with my problem.
They also said that I was not to hesitate to contact them if there were any future problems.
25 de outubro de 2024
Resposta da Orion Windows
Good morning Helen,
Thank you for your kind words! We're so glad to hear that our team was able to resolve your issue quickly and provided reassurance for any future concerns. Your satisfaction is our priority, and we're here to help.
Thanks again, The Customer Service Team.
Great service again from Mark Brown.
21 de outubro de 2024
Resposta da Orion Windows
Hello Norman,
It's great to know that the you were delighted with the work completed by Mark. We always strive to provide a smooth and tidy service, and we’re happy that you were satisfied.
Warm Regards, The Customer Service Team.
Initial contact through to installation…
Initial contact through to installation was professionally done and on time.
Work completed to high standard and efficient and all tidied up on completion.
11 de outubro de 2024
Resposta da Orion Windows
Hello Kevin,
Thank you for your kind review! We're so pleased to hear that your experience from the initial contact through to installation was professional and timely. It’s great to know the work was completed to a high standard and efficiently.
We appreciate your feedback and look forward to assisting you again in the future!
Kindest Regards, The Customer Service Team.
Replacement patio window
Really good 1st class work by the fitter replacing glass very neat and tidy and no hassle
27 de setembro de 2024
Resposta da Orion Windows
Good morning Michael,
Thank you for your kind words! We’re glad to hear that you experienced first-class service during your glass replacement. It's great to know that the fitter worked neatly, efficiently, and with no hassle. We always strive to provide a smooth and tidy service, and we’re happy that you were satisfied.
Thanks again, The Customer Service Team.
Extension Building Work
We are absolutely delighted with Richard’s work on our extension. He arrived promptly each morning and always had a cheerful and friendly manner, despite the weather being awful every day!
From the moment that he arrived each day, Richard set to work and never seemed to stop. His skills and experience were clear and it was obvious that he took great pride in his work, which has provided us with a solid foundation for our extension.
Richard was polite and courteous every day, and he was particularly patient and kind to our children, who were fascinated by everything that was going on! We are so impressed with the work that Richard carried out and can’t thank him enough for everything. We couldn’t have asked for better!
2 de outubro de 2024
Resposta da Orion Windows
Dear Danielle,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how pleased you are with Richard’s work on your extension. His dedication, skills, and professionalism truly shine through, and we’re glad to know he provided you with a solid foundation despite the challenging weather.
It’s heartwarming to hear how patient and kind he was with your children, and we’ll be sure to pass on your kind words to him. We can’t thank you enough for your appreciation, and we’re thrilled you couldn’t have asked for better!
If you need anything in the future, please feel free to reach out.
Many Thanks, The Customer Service Team.
Wonderful staff of each trade very…
Wonderful staff of each trade very polite and hard working.
4 de outubro de 2024
Resposta da Orion Windows
Good morning Christine,
We very much appreciate your feedback and pleased that you found all the tradespersons considerate and accommodating. If there is anything else we can assist with you know where we are.
Kindest Regards, The Customer Service Team.
The fitters did an excellent job
The fitters did an excellent job. They were neat and tidy and very polite. We are very pleased with the final finish of the windows and doors.
1 de outubro de 2024
Resposta da Orion Windows
Good morning Jolyon,
Thank you for your kind words! We're delighted to hear that you're pleased with the final finish of your windows and doors. It's great to know our fitters made a positive impression with their neatness, tidiness, and politeness. We appreciate your feedback!
Have a good day, The Customer Service Team.
failed front door Lock Efficiently sorted
Call out for failed front door lock.
Appointment made and service engineer phoned day before with his time slot. All dealt with very efficiently under 10 year warranty.
We’ve had doors and windows fitted by Orion and their aftercare has been great.
6 de agosto de 2024
Resposta da Orion Windows
Hello Julie,
Thank you for sharing your experience! We're glad to hear that the issue with your front door lock was resolved efficiently and that our team was able to keep you well-informed throughout the process. It's great to know that our aftercare service has met your expectations. We appreciate your continued trust in Orion for your doors and windows, and we're always here to help whenever you need us.
Best regards, The Customer Service Team.
High quality modern stylish product at the right price
Overall excellent product & price. Installation unfortunately delayed due to glass roof units damaged in transit (wasn't Orion's fault). Based on our own personal experience the customer service was certainly very good but could have been slightly better at times. Snagging list dealt with quickly & effictively. Very pleased with the completed product - high quality, modern & stylish. Thank you.
24 de julho de 2024
Resposta da Orion Windows
Good morning Richard,
Thank you for your thoughtful review! We're glad to hear that you're pleased with the overall quality and price of your product, and that the snagging list was addressed promptly and effectively. We apologise for the delay in installation due to the damaged roof units and appreciate your understanding that it was beyond our control. Your feedback about our customer service is valuable, and we'll use it to improve further. We're delighted that you're happy with the finished product
If you ever need anything in the future, we're here to help!
Warm Regards, The Customer Service Team.
Orion Windows have been great
Orion Windows have been great. They delivered out replacement window as promised and fitted it as arranged.
So a big thank you for your staff
15 de julho de 2024
Resposta da Orion Windows
Hello Jack,
Thank you for your kind words! We're delighted to hear that you had a positive experience with Orion Windows. We take pride in delivering on our promises and ensuring a smooth installation process. A big thank you from our team and if you need anything further feel free to reach out.
Have a good day, The Customer Service Team.
Great to deal with
Great to deal with when quoting. Fair price. Very quick from order to installation. Nice quick, clean and tidy job. No fuss.
14 de junho de 2024
Resposta da Orion Windows
Good morning Adrian,
Thank you for your positive review! We're thrilled to hear that you found our quoting process smooth, our pricing fair, and our installation quick and tidy. We aim to make the entire process as hassle-free as possible. Thanks for choosing us!
Warm Regards, The Customer Service Team.
Resposta da Orion Windows
Hello Oonagh,
We very much appreciate your feedback and are happy to help. If there is anything else we can assist with you know where we are.
Kindest Regards, The Customer Service Team.
Don’t trust this company
Don’t trust this company, left a customer going through cancer and a pregnant wife with this! Yes it’s brand new and not even finished! Drains layed and not connected I had to dig them up to prove and none of the bricks tied into the house! Failed 3 times to fit a window and still left with out one
Update: your all the same company! Not even a sorry by phone! This was build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
13 de julho de 2024
Avaliação não solicitada
Resposta da Orion Windows
Dear Steve,
We are deeply sorry to hear about your negative experience and the distress it has caused. Your feedback is very important. We understand this installation is with Trent Valley Windows and isn't Orion Windows. We are sure that the team from Trent Valley Windows will prioritise your installation to ensure that the outstanding issues are resolved promptly and satisfactorily.
Kindest Regards, The Customer Service Team.
From time time they arrive I had the…
From time time they arrive I had the most friendly service, they made me feel special and enough think was any problem to do! I am also very pleased with the products, well wealth the money! Many thanks!
27 de junho de 2024
Resposta da Orion Windows
Good afternoon Marie,
Thank you for your lovely review! We're delighted to hear that you received friendly service and felt special throughout the process. It's great to know you are pleased with our products and found them worth the money.
Many thanks for your kind words, The Customer Service Team.
Satisfaction
Technician was very helpful and considerate and was on time and courteous
14 de junho de 2024
Resposta da Orion Windows
Hello Jim,
Thank you for your kind review! We're glad to hear that our technician was helpful, considerate, punctual, and courteous. We appreciate your feedback!
Kindest Regards, The Customer Service Team.
Great product and after sales service
Great product, price and ongoing support, we’ve recommend Orion to friends and neighbours and they’ve bought from them too. I highly recommend you consider this company for your windows and exceptional quality bi-fold doors.
16 de maio de 2024
Avaliação não solicitada
Resposta da Orion Windows
Hi Dan,
Thank you for your kind words and for recommending Orion Windows to your friends and neighbours. We're delighted that you're pleased with our products, prices, and ongoing support.
If you need any further assistance, please don't hesitate to reach out.
Best regards, The Customer Service Team.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.