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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have used Orion for over 30 years in my old home and new house, for windows and doors. Friends and family have used them on my recommendation. Great showroom, top quality products with long guarantee... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was kept informed through out the process, the workmen were very respectable of my property and ensured they cleaned up after themselves. I was very happy with the fitting of my bow window, I will d... Ver mais

Avaliado com 5 de um total de 5 estrelas

The bloke that turned up looked and our door and knew exactly what the problem was and had it sorted it minutes. Very well mannered professional and efficient. Thank you once again Orion windows.

Avaliado com 4 de um total de 5 estrelas

Orion worked very well co-ordinating all the parts to rebuild our conservatory. Carl in particular who we saw to begin with was very passionate about in job and discussed alot of options with us. Mos... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instalação e Equipamentos para Conservatórios

Escrito pela empresa

Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

224 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(224)

94 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Orion came out to resolve a problem…

Orion came out to resolve a problem with my front door. Firstly the ease at which to contact them and them to arrange a time to come was excellent. Also the technician contacted me as promised prior to coming and when he was here he was professional and friendly

26 de abril de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Dear Mr Boyd,
We're glad to hear about your positive experience with Orion. It's great that you found it easy to contact them and arrange a visit. Moreover, the technician's professionalism and friendliness during the resolution of the front door problem are commendable. If you have any further concerns or need assistance, don't hesitate to reach out!
Warm Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Problem solved

The member of the snagging team from Orion was booked to arrive at 8am. He arrived on time identified the problem and put it right with speed and tidiness

5 de abril de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Hello Bill,
Thank you for your feedback! We're glad to hear that the member of our team from Orion arrived on time, identified the problem swiftly, and rectified it. We appreciate your comments.
Kind Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great service …

Our request for repair was dealt speedily and professionally. Very happy customer

28 de março de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good morning,
Thank you for your lovely comments and we are pleased we could provide an efficient resolution.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great Service From Orion Windows

Great customer service from Lynn who was very helpful when resolving an issue with a pane of glass.
The engineer was also a nice guy, very efficient and friendly.
Overall good experience with Orion Windows who installed our windows in our home when we moved in, replacing all the rotten wooden ones.
Would recommend and use again.

21 de março de 2024
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Resposta da Orion Windows

Good morning Louise,
many thanks for your glowing review of the service provided by Lynn and the team. We are pleased this issue was resolved efficiently for you. If you need anything further, feel free to reach out.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

The Orion Team were wonderful

The Orion Team were wonderful. From the office to the hands on professionals.
I had windows, doors and a bespoke conservatory built. 'Delighted'was the word to describe the way I felt with the finished result! I met over 10 lovely men in the company and they all travelled a long distance for the project and worked in cold weather conditions. I
was treated with respect.
The Office staff were polite and helpful. I recommend this team 100%. A big thank you from me!

7 de março de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good afternoon Jane,
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with the Orion Team. We're delighted that you're so pleased with the finished result of your windows, doors, and new conservatory. We appreciate your recommendation and please don't hesitate to reach out if you need anything else in the future!
Warm Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Lovely conservatory

After my conservatory was completed, it was even better than I imagined. I like it very much. The employees in each department gave me good suggestions. It is a trustworthy company. Thank you Paul, Richard and all.

15 de março de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Sandy,
We're delighted to hear you have found you completed conservatory to be better than you imagined. We really appreciate your feedback of the work completed by Paul, Richard and the team. If you ever require further assistance, please feel free to reach out.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

The 2 guys worked hard and did a very…

The 2 guys worked hard and did a very good job. They tidied up afterwards and “handed over” the two doors making sure we were happy with them .
The after sales service was quick, courteous and efficient whilst arranging a visit for minor adjustment to the handles and locks.
I would definitely recommend Orion

27 de fevereiro de 2024
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Resposta da Orion Windows

Hello James,
We appreciate your positive feedback! Thanks for commending our team's hard work and efficient service. We're glad the doors meet your expectations, and the after-sales adjustment was swift. Your recommendation means a lot. If you ever need assistance in the future, we're here for you.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Outstanding After sales support

Richard from Orion Windows came to replace the sealed units in our French Doors that were purchased 2020. Great after sales support, very helpful and friendly. Would definitely recommend Orion Home Improvements.

27 de fevereiro de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good afternoon James,
Thank you for your review of the service provided by Richard and the team.
Kindest Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish.

Great service from start to finish. Quality product fitted quickly and professionally. Good follow up. We were kept very well informed with times and dates etc. Highly recommended.

16 de fevereiro de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good afternoon John,
Thank you for your glowing review! We're delighted to hear that you had a great experience from start to finish, and that you found our service, product quality, and professionalism to be top-notch. Keeping our customers well-informed is a priority, and we appreciate your recommendation. If you ever need assistance in the future, we're here for you.
Many thanks, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

FULFILLING THEIR PROMISED GUARANTEE

FULFILLING THEIR PROMISED GUARANTEE IS AN EXCELLENT ASPECT OF OUR PURCHASE

23 de fevereiro de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Hello Richard,
Thank you for highlighting our commitment to fulfilling guarantees as an excellent aspect of your purchase. We're dedicated to providing reliable and quality service. If you ever have further questions or need assistance, feel free to reach out. Your satisfaction is our priority.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Top team of people

We had fabulous assistance/advice from making our initial enquiry to moving into our new home

Nothing seemed too much trouble.handover from colleagues was seamless and we felt able to tell of any anxieties( some were trivial ) Never felt like this
Imelda Melanie and Jess felt like family
Nearing moving date Simon the site foreman was and still is easily approachable listened and answered our queries putting a plan in place and resolving items seamlessly

Our home is perfect .we are very proud indeed

My husband would speak of the finish and how well things have been done

I appreciate all of this but to me for it to feel like our home as soon as we walked in was and still is wonderful

The people working on site were always easy to speak to and very thoughtful at all times

I couldn't recommend Orion more highly and the team of people working for them
Thank you

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Val,
Thank you for your kind words! We're thrilled to hear that you had a fabulous experience with Orion. Our team takes pride in ensuring a seamless process from start to finish.
Kindest Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Graphite French doors…

Over the moon with my graphite French doors from Orion, they look stunning. Had a couple of small niggles but cannot fault the customer service I have received. Had to have one sealed unit replaced as there were streaks between the glass but these weren’t noticed until the sun shone. No problem having it replaced, was done within the week. Definitely recommend this company 💯 %

9 de fevereiro de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Angela,
Thank you so much for your review. We are delighted you have been very happy with your experience and pleased the issue with the glass units was resolved to your satisfaction.
Have a very good day, The Customer Service Team.

Avaliado com 3 de um total de 5 estrelas

It took a long while for a person to…

It took a long while for a person to come after we were told a part had to be ordered. It had been in the shop a few weeks and we were not informed, we had to ring and inquire ourselves

25 de janeiro de 2024
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Resposta da Orion Windows

Good morning Mrs Goodger,
Apologies the replacement unit took longer than expected to arrive. We are happy the installation has now been completed.
Kindest Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great engineer arrived to fix window…

Great engineer arrived to fix window handle and back door knee exactly what he was doing fixed window first now works great then onto our back door that had stoy shutting properly now works like new. The Engineer was very efficient and clean worker took his boots off outside, what more could I ask for great experience thanks Orion

25 de janeiro de 2024
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Steve,
Thank you for your great review of the service provided in resolving your guarantee issue. We are pleased you are happy with the results.
Have a good day, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from start to finish. The engineer rang to say when he would arrive and then explained everything and was completed work quickly and efficiently.

We received a follow up call to check if everything was rectified and to ensure we were happy with the service.

11 de dezembro de 2023
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Resposta da Orion Windows

Good afternoon Steve,
We appreciate you taking the time to leave a review of the work completed by the engineer.
Many Thanks, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

We waited a while for the glass to be…

We waited a while for the glass to be delivered, but when it arrived the two men that fitted it were fast, efficient and no mess. They cleaned the glass aswell.

11 de dezembro de 2023
logotipo da Orion Windows

Resposta da Orion Windows

Good afternoon Anne,
Thank you for leaving a review of the recent service visit.
Kindest Regards, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great company

Excellent company , good communication with customers. I have recently had a small repair done that was covered by the guarantee , another good experience of quality workmanship and good customer service.

6 de dezembro de 2023
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Maria,
We are very pleased to hear you have been happy with the service provided by the team. They will be delighted to read your comments.
Thank you for leaving a review, The Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great communication throughout and…

Great communication throughout and after care is superb. I have been using them in my properties for over 23 years and would go no where else !

24 de novembro de 2023
logotipo da Orion Windows

Resposta da Orion Windows

Good morning Catherine,
Thank you for your comments and review of the service provided by the team.
Have a very good day, the Customer Service Team.

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