Orizele Avaliações 38

Placed an order and have had no response to multiple emails requesting an update on dispatch or delivery.

What’s particularly disappointing is that when I contacted the company from a different email with a general enquiry, I received a prompt reply — which suggests customer service is prioritised before purchase, but not after.

The website states delivery within 6–9 business days, yet I was later advised 5–15 business days by email. I am now beyond the original timeframe with no communication or tracking provided.

There also appears to be inconsistency in the company’s location, with references to both the Netherlands and the USA, which does not inspire confidence.

At this stage, I am still waiting for a clear update on my order and, based on this experience, cannot recommend them.

You never actually receive your order and they tell you it’s already shipped out when you say you want a refund.The event I ordered the sweatshirt for has now passed so it’s no longer needed,although I still haven’t received it yet and they don’t reply

SCAM!! I ordered a gorgeous sequin jumpsuit (after some research this was actually a Nadine Merabi jumpsuit in the picture) and after waiting at least 2 weeks, what came was what I can only describe as a £10 SHEIN knockoff. Not a sequin in sight, no shape… and nothing like the picture I was sold. Now the company have gone quiet on me.
AVOID AT ALL COSTS!! They need to be shut down.

Terrible ordered suit 14th for funeral for 27th still hasn’t been sent out what sort of company is this

Appalling Service and delivery. Ordered 2 shirts on the 1st of April 2026 it’s now the 21st of April and still no sign of my shirts being delivered

Ordered a dress , didn’t show any tracking , contacted them to ask how long , was told they were experiencing problems with the carrier . I messaged the a few days later to say I want to cancel as this was for the races and don’t arrive in time, no reply , package eventually arrived, I’m trying to request a return, as per the t&cs , I’ve sent 4 emails now to ask to return and no response to my request . AVOID ORDERING FROM THEM, it will be nothing but a nightmare

Haven’t received my order. And they want to email me saying hope I’m enjoying what I ordered. Give me back my money

Delivery took over a month, by the time the dress arrived the event I needed it for has passed.
Customer service don’t deal with your queries just keep asking why you want to return the item. Then don’t respond.
I haven’t even opened the order so can’t comment on the quality of goods.

It’s the first time using this company and having mistakenly ordered a product I apologised and asked for a refund and cancellation. It took a couple of weeks but fair play to them they cancelled and refunded me. Thank you.

Item not delivered . Asked for refund, but no response to this. Was told it was out for delivery, but tracking never moved since ordered.

No updates on my delivery and no response to emails I’ve sent. Not sure if I’ll receive my order. Feel like I’ve been scammed.

Not received my order or any email updates total scam I've emailed and tried to contact them and no response total scam

Scam. You won’t get your order delivered

2 weeks later not delivered and tracking a waste of time

I placed and paid for my order

I have had only one email to say it had been dispatched.

This is now over 2 weeks ago, I’ve had an email today asking how I’m
Enjoying my purchase ?

I’m not as I’ve not received it.

I’ve asked to be refunded

Not heard anything since ordering despite attempts, still yet to receive my order either

Dreadful. Poor quality and returns to China at my expense. Terrible customer service. 3-4 weeks between emails when responding.
Absolutely awful experience.

Do NOT order from this company. I ordered a hoodie on 21/03 with a delivery time of 7-10days, it finally arrived on 27/03 almost 5 weeks later as a birthday present which had long since come and gone. The item is no longer required but the company seem to be ignoring my request for return details and a refund.
Even if the item had arrived on time I would have returned it. The hoodie is cheap Chinese made polyester rubbish.
Edited to add: the date is now 05/04 and I still haven’t had information on how to return the hoodie only that if I do return it I will have to bear the cost of return myself. Appalling company.