Scrivo per ringraziare la Signora Rosario per l'assistenza tecnica ricevuta su ticket CS15233158. Gentile, precisa, efficiente. Ha saputo trovare una soluzione rapida al problema che avevo semplifican... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoVia Carlo Imbonati 18, 20159 Milano, Lombardia, IT
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Veja o que dizem as avaliações
Mi hanno cancellato tutti i record DNS del mio dominio senza motivo (rinnovo eseguito con successo 2 settimane fà), quando li ho contattati mi hanno risposto i soliti incompetenti con supponenza dicen... Ver mais
A empresa respondeu
Ho avuto bisogno del supporto negli ultimi giorni dell'anno, e, nonostante siano giorni un pò particolari, i problemi sono stati risolti senza troppe lungaggini. Ho dovuto chiamare anche il servizio... Ver mais
A empresa respondeu
Operatore Andrea D. Numero ticket CS11279111 Contattato Ovh per un rinnovo zona dns gratuito che non si era rinnovato. Il tecnico mi ha direttamente chiamato telefonicamente per informarmi delle o... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre OVHcloud - Italy
Escrito pela empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informações de contato
Via Carlo Imbonati 18, 20159, Milano, Lombardia, Itália
4,2
Muito Bom
79 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Accounting fast and reliable
Few days after I had opened ticket CS15073371 regarding invoice issues I received full satisfactory answer.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that our team has been able to provide you with effective and satisfactory support.
At OVHcloud, we strive to continuously improve our customer service and the quality of our communications.
Your satisfaction is our priority and we are pleased to see that our efforts are bearing fruit.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
ticket CS15026443
ticket CS15026443: team del supporto rapido nelle risposte e nella soluzione del problema
23 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Luca,
We would like to thank the entire OVHcloud team for taking the time to share their experience. We are grateful for their trust and for choosing our services.
We are pleased to hear that our support team was quick to respond and resolve the issue. This is exactly what we strive to do every day: help our customers resolve their issues efficiently and quickly.
Customer satisfaction is paramount to us, and we continually work to improve our services and support. Our team is always available to help and answer questions through phone, ticket, live chat, or social media.
Thank you again for your collaboration and for sharing your experience. If you need further assistance, please do not hesitate to contact us.
Best regards,
Dieynaba K.
Ho avuto bisogno del supporto negli…
Ho avuto bisogno del supporto negli ultimi giorni dell'anno, e, nonostante siano giorni un pò particolari, i problemi sono stati risolti senza troppe lungaggini.
Ho dovuto chiamare anche il servizio clienti e l'operatore che mi ha risposto al telefono è stato gentile e professionale.
Grazie.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Gerry,
We appreciate your feedback about our support during the final days of the year. It's encouraging to hear that our team was able to address your concerns promptly, despite the holiday period.
Your positive experience with our customer service representative is particularly valuable to us. We aim to provide professional and friendly assistance, and we're glad to hear that our operator delivered on this.
If you have any other concerns or need additional help, please feel free to reach out to us. We're always here to assist you.
Best regards,
Homéfa S.
Rapidità ed efficienza
Il servizio clienti è stato eccezionale nel ripristinare un mio errore che avrebbe causato non pochi danni. Con velocità e competenza sono intervenuti per risolvere un grosso problema.
I miei complimenti allo staff per essere intervenuti prontamente alla segnalazione di incidente CS14696481.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Alessandro,
We're thrilled to hear about your positive experience with our customer service.
Your feedback about our team's speed and efficiency in resolving your critical issue is greatly appreciated. We understand how important it is to act quickly in such situations, and we're proud that our team was able to prevent potential damage.
Your compliments will be passed on to the team, and we'll continue to strive for excellence in our service.
If you have any other concerns or need further assistance, please don't hesitate to reach out to us. We're here to support you.
Best regards,
Homéfa S.
disponibilità e gentilezza
disponibilità e gentilezza. l'assistenza umana è sempre preferibile a quella robotica.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Rob,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you so much for your positive feedback!
We’re delighted to hear that you appreciated the availability and kindness of our support team.
At OVHcloud, we truly value the human aspect of our assistance — your words encourage us to keep moving in that direction.
Thank you again for your trust, and please don’t hesitate to reach out anytime.
Our team remains available by phone, ticket, live chat, or through our social media channels.
Best regards,
Dieynaba K.
Veloci e precisi anche con livello base
Per correggere una configurazione data da una mia interpretazione errata (rif. CS12940744) ho provato a seguire le indicazioni ricevute scontrandomi successivamente con un problema tecnico. Nonostante il livello base del servizio acquistato l'assistenza è stata veloce e precisa portandomi alla soluzione del problema.
27 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Stefano,
Thank you for taking the time to submit your feedback on Trustpilot.
We are pleased to hear that our support team has been able to help you resolve your issues quickly and effectively.
We are constantly looking for ways to improve our documentation and guides, to reduce the risk of misinterpretation, and to facilitate the use of our services. Your feedback is very helpful to us in achieving this goal.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Competence and kindness
Competence and kindness
Ticket # CS12863781
21 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Dino
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that you have been satisfied with the skill and kindness of our support team.
This is exactly what we aim to offer our customers: quality service and a positive user experience.
We are constantly improving our services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Supporto commerciale
Soddisfatta una mia esigenza in tempi brevissimi e con una comunicazione chiara e cordiale.
14 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Buongiorno,
La ringrazio per aver condiviso la sua esperienza con noi. Siamo felici di sapere che il nostro team è riuscito a soddisfare la sua esigenza in tempi brevissimi e con una comunicazione chiara e cordiale.
Apprezziamo particolarmente la sua menzione della nostra capacità di rispondere rapidamente e in modo chiaro alle sue necessità. Questo è esattamente ciò che ci impegniamo a fare ogni giorno per garantire la massima soddisfazione dei nostri clienti.
Il suo feedback è prezioso per noi, poiché ci aiuta a migliorare costantemente i nostri servizi e a garantire che i nostri clienti ricevano sempre il meglio. Se ha bisogno di ulteriore assistenza o ha altre esigenze, non esiti a contattarci tramite telefono, ticket, livechat o i nostri canali di assistenza.
La ringrazio nuovamente per la sua fiducia in noi e per aver scelto OVHcloud.
Cordiali saluti,
Dieynaba K.
Andrea mi ha aiutato a risolvere…
Andrea mi ha aiutato a risolvere brillantemente il ticket CS12692100.
10 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime R.
Rapida soluzione di problema amministrativo
Avevo un problema amministrativo e ho contattato telefonicamente l'assistenza. La risposta alla chiamata è stata pronta e l'operatore con gentilezza e competenza mi ha risolto rapidamente il problema.
10 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello,
Thank you for taking the time to upload your experience to Trustpilot
We are pleased that our advisors were able to resolve the situation quickly and effectively.
We are especially proud of the courtesy and skill of our teams and we will pass your feedback on to the operator who helped you.
This encourages us to continue to improve our service and offer an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
problematica WHOIS
supporto scrupoloso e rapido, ottima comunicatività , risoluzione definitiva. Grazie ad Andrea D. per aver seguito il ticket CS12634224.
7 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello,
The entire OVHcloud technical team thanks you for your positive review on Trustpilot.
We’re delighted to hear that our support team was able to meet your expectations, especially regarding the WHOIS issue.
Your message will be shared with Andrea, who will be very happy to read your kind words and appreciation.
We remain at your full disposal for any further questions or assistance by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Utilizzo vari servizi da anni
Utilizzo vari servizi di Domini, Hosting e VPS da anni, non ho mai avuto particolari problemi.
L'assistenza mi ha sempre risposto e risolto i problemi in tempi brevi.
Anche economicamente trovo i prezzi onesti.
6 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Giuseppe,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects at every stage.
Best regards,
Homéfa S.
OVHCloud is a diamond in the rough; don’t fret, don’t hesitate.
I’ve been an OVHCloud customer for nearly two decades, and their service consistently delivers exceptional value, even more with their competitive pricing. While their network setup can be a bit complex at first, once you learn the ropes, there are many powerful features to leverage.
I have found that approaching Customer Support chat with clear details and a technical mindset really helps; being specific and speaking their language streamlines the process. Adding a touch of nerdy humor to the conversation makes the experience more relaxed and enjoyable both ways, too. When I’ve encountered tricky issues, support agents have either resolved them quickly or escalated them to Level 2 when needed.
A special thanks to Vitor and Andrea for their outstanding help today. Their professionalism and customer focus are precisely why I’m leaving this review. They truly earned these five stars. Kudos to both!
5 de novembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Keijo,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are proud that you have found our customer support helpful and effective, especially when you have encountered complex situations.
We will pass on your thanks to Vitor and Andrea, who will be delighted to know that their help has been appreciated.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Extremely Negative Experience
Extremely Negative Experience
I do not recommend OVH for domain and hosting management.
The renewal system is deliberately unclear and designed in a way that easily misleads users.
The platform allows you to renew both hosting and domain for three years, but in reality not even one year is actually applied to the domain. The entire amount is automatically refunded, and the domain is canceled, leaving you without service.
This setup forces the customer to pay an additional “redemption fee” to recover the domain and then renew it again yearly, effectively paying more than double the original cost.
The customer service provides no real solutions, only repeating rules and sending links, completely ignoring how unreasonable and non-transparent the whole process is.
In short: a terrible experience, no clarity, and zero customer protection.
I strongly advise against using OVH if you expect a serious and reliable service.
16 de outubro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Alice vittoria,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
Regards,
Maxime.R
Supporto clienti disponibile ed…
Supporto clienti disponibile ed orientato alla soluzione
4 de setembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Lucas=,
Thank you for these stars and this comment that will delight our teams.
At OVHcloud, we are committed to providing you with quality services and support.
All our teams thank you for your trust.
Best regards,
Homéfa S.
Uso OVH da anni
Uso OVH da anni, assistenza sempre professinali e gentili. ottimo sevizio
27 de agosto de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Maurizio,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects.
Warm regards,
Homéfa S.
servizio caro e nessuna assistenza seria
29 de julho de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.
We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor
^LaiM
Pessima esperienza
Pessima esperienza, forza commerciale praticamente assente (tanto vale comprare a retail dal sito)
Se vi si rompe un componente, e non avete contratto enterprise, potete sperare e aspettare che qualcuno prenda a cuore la situazione
Non rispondono a nessuna pec, nemmeno per sogno
Pessima pessima pessima esperienza, meglio valutare datacenter piu strutturati
10 de julho de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Andrea,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
EDIT : Thank you for the OVHcloud account information.
I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.
Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.
Regards,
Maxime.R
Recupero Dominio
Ho chiamato per il recupero di un dominio, un agente di nome Andrea mi ha guidato ad una procedura con documenti per il recupero.
Grazie !
7 de julho de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Lorenzo,
Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.
We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.
We continue to improve our processes to ensure a smooth and efficient user experience.
If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
Ciao Lorenzo,
Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.
Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.
Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.
Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.
Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.
Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM
Mi scusi per il mio "italiano", uso un traduttore.
Rinnovo zona dns
Operatore Andrea D.
Numero ticket CS11279111
Contattato Ovh per un rinnovo zona dns gratuito che non si era rinnovato.
Il tecnico mi ha direttamente chiamato telefonicamente per informarmi delle operazioni che dovevo eseguire per convalidare il rinnovo
1 de julho de 2025
Avaliação não solicitada
Resposta da OVHcloud - Italy
Hello Francesco,
A sincere thank you for these 5 stars!
We are happy to see that our technician has offered you support tailored to your situation.
At OVHcloud, the satisfaction of our users is at the heart of our commitments.
Looking forward to continuing this collaboration.
Best regards,
Homéfa S.
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