I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... Ver mais
Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... Ver mais
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... Ver mais
Detalhes da empresa
Escrito pela empresa
Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.
Informações de contato
120 Spencer Street, 3000, Melbourne, Austrália
- 1300937686
- hello@ovoenergy.com.au
- ovoenergy.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy switch of plan
Jess was helpful and patient and switched my plan after giving time to do my calculations. Love the set monthly payment and use credit built up to pay future bills!
Very helpful and concise answers…
Very helpful and concise answers straight to the point
Great service and support through live chat
Good prompt support through live chat services each time I've contacted OVO. I've spoken to a few representatives now and have received great service each time. Queue has never been too long and they are always very helpful. I do not like phone support in general so I really appreciate your live chat services.
Clear Responses from Jess H.
Chatted with Jess H. My queries were promptly & clearly answered without delay.
Jess H was very easy to chat to and…
Jess H was very easy to chat to and helpful!
Jess was very helpful and efficient.
Jess was very helpful and efficient.
Excellent customer service.
Great customer service via webchat by…
Great customer service via webchat by Reeve. Thank you so much!
clear and professional support
Reeve could give me the clear and professional answers. Thanks a lot.
Very easy to talk to
Very easy to talk to, polite and respectful and very helpful.
Jess was a great support
Jess was a great support and managed my account to make changes easily
Great service provided by Jess
Jess dealt with my query very well and answered all my questions - she did a great job
Friendly and efficient service
Alex has been very patient and provided very clear advice and efficient service.
Not only has my monthly deduction reduced I have a refund from last year.
Thank you so much!
Helpful
The person I spoke with was extremely helpful and was quick and efficient and dealt with everything I needed.
Excess credit
Excess credit issue was confirmed and promptly addressed. This process should be automatic and not rely on a customer request.
Great customer experience using app
Jess was clear
Jess was clear, understood my request and sent me clear guidance. No fluff.
Great Live chat
OVO has a live chat window where you can get answers for any issues or questions right on the spot. I'm in my 50's so though at first I would have much preferred to give them a call, I prefer this live chat option to anything else. the operatives are always helpful and polite as well as informative.
Jess was very helpful
Quick response in a professional manner.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








