OVO Energy Australia Avaliações 301

The company is continuously overcharging me. They are charging me $70 each month, when my electricity bill is $0 due to my solar. I am now in several hundred dollars of credit as the people working for the company are incompetent.

Do yourself a favour and use another electricity provider.

Been with OVO Energy for years. The whole appeal is green energy, which comes at a premium, but realistically you never really know where that’s actually going beyond what’s written on the website.

For most of my time with them I was still manually recording meter readings like it was 1995. My average bill sat around the $200 per month mark for years, then suddenly recalculated over a three month period and jumped to around $300 per month despite nothing changing in my household. No extra appliances, no EV, no major usage changes.

When I questioned it, there was basically no investigation or accountability. Just “this is what you owe”. They act more like a third party billing company than an actual energy provider willing to help resolve issues.

I’d previously tried to upgrade the meter through OVO as well. I had to manually request it, someone came out, then said it couldn’t be upgraded because something needed fixing first and I’d need to organise an electrician at my own cost. Became a complete headache, so nothing happened.

Ended up switching to Alinta Energy purely because it was cheaper and the difference was immediate. Within basically a day they had the transfer sorted and automatically arranged a smart meter upgrade. Within about a week the installer came out and upgraded it in 30 minutes with zero drama.

Now I’ve got real time tracking, automated readings, access to better overnight rates and a system that actually makes sense. Cheaper, easier and infinitely less frustrating.

Greedy crappy company sneaky on their app don’t resolve problems, technical support can’t think outside of the box happy to take and put up prices avoid this company they don’t manage in favour of customers and when you think it is resolved they change everything back to the problem again avoid avoid avoid avoid avoid

Poor customer service. Unwilling to reschedule a meter install threatening of $$$$$ fee for it. Poor duty of care. I would not recommend this company at all. I would leave zero stars if I could

The matter started from a few rounds of interactions with the Customer Service staff over a few days, due to a sharp increase in my monthly direct debit amount following my opted to a seemingly better electricity plan, without being aware that it'd trigger a much higher monthly direct debit.

Luckily Jasmine who is part of OVO's leadership team stepped in after I felt disappointed with the responses from OVO, mainly due to their lacks of seeing the matter from a consumer point of view.

Jasmine was a great role model, as she demonstrated her listening skills, as well as seeing things from the customer's perspectives. She had not only resolved my raised concerns, but also offered an even better option to suit my electricity usage patterns.

It has been a great experience and I'd commend Jasmine for her personal effort and commitment to uplifting OVO's customer service satisfaction through better training their staff!

An inefficient OVO.over a 10 week period 5 cheques lost not credited
Reported to ombudsman .
Cheques appear .
Never TRUST or deal with OVO.
You will waste hours on this basket case co.run them out of business.

OVO energy appear not to recognise cheque payments.
Mailed 4 months worth ,then not credited.threaten disconnection

Ombudsman notified.
OVO inefficient -beware

Never use this company, still trying to take charge me for someone elses electricity 6 months after account being closed and all bills being payed total scam

OVO Energy has been absolutely terrible to deal with. After undercharging me for two and a half years, they suddenly dumped the accumulated amount onto my bill without any prior warning or explanation, causing my monthly bill to jump from $66 to $159.

When I questioned this massive increase, customer service had the audacity to blame me, saying I should have been monitoring my bills. I am a single-person household. How exactly am I meant to know their per-kilowatt calculations or detect their billing mistakes?

To make things worse, OVO has now effectively trapped me by placing this unwanted “debt” on my account, limiting my ability to switch providers. This situation exists purely because of their failure, yet I’m the one being punished for it.

This is not transparent, not ethical, and completely unacceptable. I strongly recommend staying away from OVO Energy and choosing a provider that actually takes responsibility for its errors. This experience feels incredibly unfair and honestly borders on a scam.

I switched just a few days ago, and in less than a week of service, they’re already charging me $115. They don’t send you a detailed bill so you can check your usage. They simply send a message saying they’re going to charge you that amount. I deeply regret it. I'm going back to my previous energy supplier before it’s too late.

WORST company to deal with. WONT get physical reading of meter before taking over supply, meaning that I could get ripped of big time by previous supplier!!!! Call center is a joke - asked to be transfered to manager but offshore call centre worker refused!!!!! Look elsewhere for energy supply!

I made error when paying the account via BPay and sent them over $200 more than the bill. You can forget contacting them and it is clear the account is in credit over $200 I have emailed them and my bank. Stone mother silence. This company runs on the old school make it easy to sign up and as difficult as possible to do anything post this. Avoid at all cost. Not a customer centric bone in their DNA

What a complete joke of a company being trying to get my digital meter fixed since the 1st of may…phoned again today trying to get this fixed and after being on hold for a hour got promised they would phone tonight at 6:30pm tonight when I got home made them send me a email saying they would call back at the time they agreed to got the email but again no phone call… do yourself a favour and stay well clear

Worst customer service ever very rude and they are not even cheapesr

The agent went with the details and beyond in explaining all the rates and also how the battery works.

Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.

Jess answered my query and gave good advice moving forward.

A log of my previous calls requesting invoices & usage details will show that whilst your personnel tried to determine the problem, nothing was achieved until yesterday, when I received advice of credits, but still no invoices. Today's call to Jasmine had her research the problem & resolve it rapidly with patience & cordiality - full marks!