Brown bin not collected 2 weeks in a row. Called to complain and was met with "why didn't you tell us last week"? I assumed that if you didn't fulfill the service then that it would happen this week... Ver mais
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Localização
Trocar localizaçãoGeorge's Street 24, Unit 12, Ground floor, c/o Shopping Centre, X91 RC90 Waterford, County Waterford, IE
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Veja o que dizem as avaliações
Account # 30595456 Good communication between the person collecting my bins (being returned) and myself and the bins were collected this morning. In my case, this time, one-to-one between drive... Ver mais
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I had a bin mysteriously disappear from the front of my house. While it took 3 weeks to be replaced I was refunded for the inconvenience. I’d also like to give a special shout out to Dusan, the guy... Ver mais
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First of all the phone was answered quickly, no long delays listening to music or repeated messages! Then Pauline who answered my call was most pleasant and assured me she would resolve the issue of... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de gestão de resíduos
- Desentupidora
- Serviço de Coleta de Lixo
- Depósito de Lixo
- Centro de Reciclagem
Sobre Oxigen Environmental - Waterford
Escrito pela empresa
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Informações de contato
George's Street 24, Unit 12, Ground floor, c/o Shopping Centre, X91 RC90, Waterford, County Waterford, Irlanda
- 051850425
3,0
Bom
21 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brown bin forgotten and no solution
Brown bin not collected 2 weeks in a row. Called to complain and was met with "why didn't you tell us last week"? I assumed that if you didn't fulfill the service then that it would happen this week and gave your awful company some grace!
Now it's totally full, it's summer and told it won't be collected until next week so we cannot cut our grass before then (won't collect any additional bags). Don't know why it's expected to be up to be to promptly report you're not fulfilling your contract!
18 de junho de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Michelle,
We’re very sorry for the missed collections and the frustration caused. This isn’t the level of service we aim to provide. While missed bins do need to be reported so we can arrange a return, we appreciate you expected it to be resolved automatically. Please contact us directly so we can look into your account and see how we can help.
Kind regards,
The Oxigen Team
I wouldn't go past Oxigen
I wouldn't go past Oxigen. Excellent service and customer service were so kind, helpful and understanding with me when I went through a hard time with payments. If I could give more stars I would!
5 de março de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Caroline,
Thank you so much for your kind review! We pride ourselves on having a personal touch when it comes to our loyal customers and we are glad our team could help you during a difficult time.
Kind regards,
The Oxigen Team
I only switched to Oxgyen a few months…
I only switched to Oxgyen a few months ago and they've not collected my bins several times. Now they are saying there are too many cars in my cul de sac and the bin collectors are particular they have to be able to see the bin to collect it. Do they not have a list of their customers so they can walk a few steps to lift my bin. Was told id get a callback re this but nothing. Very bad service
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Andrea,
Thank you for your review. We apologise that your bin was not collected and any inconvenience it has caused. However, we do insist that our customers leave bins out in clear area so we can collect and have space for our bin trucks. This is for the safety of our staff, residents and to minimise accidents with other vehicles.
Your review has been escalated to management in your area. Please call our customer service line at: 0818 694 436 if your bins have still yet to be emptied.
Kind regards,
The Oxigen Team
Rude, tired and lazy lady
I called their office and spoke with a lady who was extremely rude. I emailed the same day, and it seems the same person may be handling emails as well, because I still haven’t received any response. They also left my green bin behind without giving any explanation. This is unacceptable. I hope the business owners are aware of how unprofessional and discourteous their staff are.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi,
We sincerely apologise for any inconvenience caused. We have reached out to you via Trustpilot to confirm your account name and phone number so that we can try to rectify this issue. However, we have not heard back from you yet.
Our team tries their best to help customers with any issues that arise and we apologise that in this instance you feel that we were unhelpful. We hope that we can change your mind about our service and come to an agreement about how to fix this.
Kind regards,
The Oxigen Team
Would not be likely to recommend
I've only been with this company two months and already they've missed a compost collection three times. Only one of these was accompanied with a courtesy text. It really feels like they can't be bothered. I'm elderly and they're probably thinking I don't even know what day it is, nevermind the hassle of putting the bin out and back again. Maybe I can't be bothered paying my next direct debit!
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Lorraine,
We greatly apologise for the breakdown in communication and disruption to your service. This is not the service that Oxigen is known for and we want to ensure that this issue is fixed going forward.
Please call our customer service line and we will assist you with your account and collections.
Kind regards,
The Oxigen Team
Black Bin was not collected this…
Black Bin was not collected this morning because there was a balance of only €6.30 in my account. I overlooked topping up my account. You would think that after 27 years of being a loyal customer the bin would have been collected and a text message would issue to remind me to top up the account, afterwards. So much for good customer service?
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Tom,
Thank you for sharing your feedback and for being a loyal customer for so many years. We’re sorry for the inconvenience caused by the missed collection. Our system requires a sufficient balance to process collections, which helps ensure fairness for all customers.
Your suggestion about reminder notifications is very helpful and we’ll review this as part of improving our service. Please give our customer service team a call on 0818 694 436 and we’ll arrange collection as soon as possible.
Kind regards,
The Oxigen Team
Very prompt reply with weight enquiry
Very prompt reply with weight enquiry very satisfactory
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Michael,
Thank you for your review - we are glad we could assist you in your enquiries and we hope that all went smoothly with your order.
Kind regards,
The Oxigen Team
Account # 30595456
Account # 30595456
Good communication between the person collecting my bins (being returned) and myself and the bins were collected this morning. In my case, this time, one-to-one between driver and myself was much more decisive than email communication which had led to missed previous pick-ups and (almost) charges from the Credit Control Team .
All is well that ends well.
Thank You.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi,
Thank you for your review of our bin collection services. We are glad that any issues you may have had, are now rectified - but do apologise that they were not able to be helped by our customer service team.
We hope that our service continues to run smoothly for you.
Kind regards,
The Oxigen Team
Great online service also very friendly…
Great online service also very friendly and helpful phone staff. Ship delivered as requested and collected without any hassle. Price very reasonable.
14 de fevereiro de 2025
Resposta da Oxigen Environmental - Waterford
Hi Andy,
We’re delighted to hear you had a smooth and hassle-free experience with our service! Our team works hard to provide excellent customer support both online and over the phone, and we're thrilled that it made a difference for you.
Best regards,
The Oxigen Team.
2024 great, 2025 not so good
I have been using Oxigen since Oct 22. Registration, payment and delivery of bins was all very easy. I was initially emailed the delivery schedule. Bins were collected 95% of time in 2023/24. In the last 6 months, on a number of occasions the bins were not collected. Maybe 5 times in all. Since they come every 2nd week, it can be a bit of a stretch to manage if one collection is not picked up. Today I returned home to find a 1/3rd of my recycle bin contents remaining in the bin. I've reported it to customer service but since it's a recurring theme now, I think it warrants reviewing.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Patrick,
Thank you for your honest feedback. We’re glad to hear that your initial experience with Oxigen was smooth, but we’re sorry to learn about the recent missed collections and recycling issue. That’s not the level of service we strive for, and we appreciate you bringing it to our attention.
Please don’t hesitate to reach out if you need further assistance—we’re here to help!
Best regards,
The Oxigen Team.
Very disappointing service
With them 2 1/2 years and only now did they have an issue with where my bins were left. They never collected my 2 black bins last week, no call or notice to let me know just didn’t bother collecting them. The lack of communication is ridiculous. Funny thing is I got approval from a lady in admin to leave my bins where I had them (just inside the entrance behind the pier. They could easily be pulled out from there). Adding €20 credit to my account doesn’t solve the issue, I still have 2 full bins just sitting there. Nor does telling me to bring the rubbish to the dump. Very disappointing behaviour from them especially before Christmas and with both of us being disabled.
27 de novembro de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Freyja,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience caused and for falling short of your expectations, especially during what should be a stress-free time.
We apologise for the missed collection and lack of communication on our part. We understand how frustrating this must have been, particularly with the prior approval you received for your bin placement. Your concerns about the credit and suggested alternative solutions are entirely valid, and we deeply regret that our response didn’t adequately address the issue.
Please rest assured we take feedback like yours seriously and will work to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we sincerely hope to restore your confidence in our service.
Kind regards,
The Oxigen Team.
Customer Care
I recently broke my hip and a relative put out my two bins for collection on the appropriate day but in a slightly different position than usual and at very short notice. I therefore rang the Oxigen office and the kind lady who answered said she would email the Waterford department immediately. To my delight both bins were collected as usual - a small ray of sunshine in what has been a challenging time!
17 de outubro de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Kathleen. thank you for sharing this lovely feedback! 🌟 We’re so glad we could make things a little easier during a challenging time. Our team is always here to help, and it’s wonderful to know the Waterford department could assist you with your bins. Wishing you a smooth recovery, and don’t hesitate to reach out if there’s ever anything else we can do for you. Thank you for choosing Oxigen! ♻️
10/10 service all around
Just want to highly commend and recommend the service. The men on the trucks Ben and David are exceptionally professional, leave the bins back properly. They are quiet and consistent with pick up times every week. They are respectful to traffic in the estate always letting cars around. Trucks are always clean and just get the job done. My bin is always put back on the path. The customer service is prompt and helpful and professional. Not enough is said when a business gives a great service so this review is to say 10/10 all around for this service.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Marion,
Thank you so much for your fantastic review. We’re delighted to hear that you’ve had such a positive experience with our team. Ben and David will be pleased to know their professionalism and attention to detail haven’t gone unnoticed.
Your kind words mean a lot, and we truly appreciate you taking the time to share your feedback. Thank you for recommending us, and for your 10/10 rating!
Best regards - The Oxigen Team
Few years with them
Few years with them, no issues, price rice a little, bin got damaged by rubbish collectors - got exchanged next day!
10 de julho de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Olena,
We're so glad to hear that you have been happy with our service since you've signed up and that we were able to help you exchange bins when yours was damaged, so quicky.
Kindest regards,
The Oxigen Environmental Team.
Very prompt and helpful customer service
I had a bin mysteriously disappear from the front of my house. While it took 3 weeks to be replaced I was refunded for the inconvenience.
I’d also like to give a special shout out to Dusan, the guy who came to replace the missing bin. He was such a genuinely nice, friendly and informative person. If Oxygen give awards for customer service he should be top of the list.
26 de junho de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Dear Ossan,
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience caused by the missing bin, but we're glad that we could resolve the issue and refund you for the trouble.
We're thrilled to hear your kind words about Dusan. He is indeed a valuable member of our team, and we're lucky to have him. Your feedback will be passed on to him, and we're sure it will make his day!
At Oxigen, we strive to provide excellent customer service, and it's always rewarding to hear when we've succeeded. We'll continue to work hard to ensure our customers are satisfied.
Thank you once again for your review. We look forward to serving you in the future.
Best Regards,
The Oxigen Environmental Team
Highly recommend!
I always have a great experience with Oxigen! Whenever I have an issue (which is very rarely), I know that I can call up the customer care line and the issue will be promptly resolved.
David assisted me recently and they were kind, quick to investigate the issue, and then called me back to let me know everything was sorted out. Couldn't recommend this company enough!
13 de junho de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Thank you so much for your kind words, Lily! We're delighted to hear that you always have a great experience with Oxigen and that our customer care team, especially David, has been able to assist you promptly and kindly. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. Your recommendation means the world to us, and we look forward to continuing to provide you with excellent service. Thank you for being a valued customer! 🌟
Bins not collected regularly - you discover you bill is due when your neighbours tell you that your bins have fallen over - lack of communication is a real issue.
Communication is a problem with this company. A problem is never solved - the customer is not valued - this company will always argue that you are wrong and they are right.
They always have to have the last word to say that you are wrong and they are right - if they took on board the problem with communication then I wouldn't be leaving this review - bins often not collected and no notification until the bins are knocked over and all along the road - they'll blame me, but a phone call and valuing their customers would have helped and you don't get this at this company.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi there,
Firstly, we'd like to apologise for failing you as a customer in both our service and support. What you have described is unacceptable and we completely understand all of your frustration around these issues. It deeply concerns us to learn about the communication challenges you've faced and the frustration with our service.
We understand the importance of effective communication, and it's clear that we have fallen short of meeting your expectations in this regard. Your experience does not align with the level of service we aim to provide, and we are committed to addressing and improving upon the issues you've highlighted.
We apologise for the frustration and inconvenience we have caused you. Your satisfaction is our priority, and we will do better.
Kindest regards,
Oxigen Environmental.
Excellent customer service
I had a problem with paying my bill for the coming year but when I contacted the company services it was sorted out very quickly.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Dear Chris,
Thank you so much for taking the time to share your positive experience with our customer service team! We are delighted to hear that we could promptly address your billing issue and provide you with excellent service. We value your business and look forward to serving you in the coming year.
Thank you once again for choosing Oxigen, and we wish you a wonderful year ahead!
Best regards,
Oxigen Environmental.
Absolutely terrible company
Absolutely terrible company, constantly missing collections and after two years of leaving my bins in the same spot they have decided they cannot collected them from that spot due to insurance policies.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Hi Cathy,
We appreciate you sharing your concerns, and we sincerely apologise for the inconvenience you've experienced with our bin collection services. We understand the frustration of missed collections and change in the designated collection spot.
Our commitment to ensuring the safety of both our customers and our team has led us to make adjustments to our collection processes and with that, a change in your collection spot. We understand that this change may be inconvenient, and we apologise for any inconvenience it has caused.
Thank you for your patience and cooperation.
Best regards,
Oxigen Environmental.
Uncollected bin
First of all the phone was answered quickly, no long delays listening to music or repeated messages!
Then Pauline who answered my call was most pleasant and assured me she would resolve the issue of a bin that wasn't emptied. I received a return call within an hour and the bin was emptied,as promised, within 24hrs!
26 de maio de 2023
Avaliação não solicitada
Resposta da Oxigen Environmental - Waterford
Firstly, thank you for your patience during this inconvenience. We know it can be frustrating when things like this happen. Secondly, thank you so much for the amazing review! We always aim to help in any way we can and we're glad we could be so helpful to you in this situation. Kind regards, Oxigen Environmental.
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