Ozlo Avaliações 

This will be my third product related to Sleepbuds. I've purchased two others, one of which I was a strong supporter for many years until its quality took a dive, because the last one I purchased failed just after the 1-year warranty expired. I switched to another brand, and the same thing occurred. Ozlo was my last option because there aren't many on the market worth considering.

Ozlo's purchase price is not something to sneeze at, so I had high expectations that they would work without too many issues, which was the case until their latest firmware update ruined something that made the buds keep disconnecting on their own. Don't get me wrong, it’s a great product, very comfortable, and it works as intended. The only reason I’m giving it three stars is due to their support department.

I followed all of the recommended troubleshooting steps in an attempt to solve the disconnect issue on my own, and when that didn’t work, I then reached out to support as the next step, and that’s where they failed miserably. It shouldn’t take nearly two months to get to a resolution, and I definitely shouldn’t have to use email and Instagram to do so. If they’re aware they’re struggling to respond to each support case, I suggest that some executives and C-level leaders defer their pay and bonuses to increase support capacity, or strap on their tool belts and start getting their hands dirty.

I’m more than willing to fork over $300 dollars for a quality product, but I also expect the same level of support to go along with it. I’m not keen to receive a cookie-cutter email response apologizing for the slow response, which is something they know I don’t want to read each time I reach out. If they know it, then improve it.

I’m finally getting a replacement after all this time. However, the question is whether they would’ve done the same thing after the warranty expired, or simply dispassionately apologize for the issue, say there’s nothing more that can be done, and cheerfully expect that a 20% discount on a new pair would fix everything. The last two products tried that, and they lost a customer and any future ones. I’m not disparaging the Ozlo Sleepbuds; I truly enjoy them. I’m simply calling out their backend operations. It’s terrible. I miss the good old days of customer service. Alas, this newer generation of business greed and apathy seems to be the new norm. It’s quite sad, to be honest.

I have been trying to return my purchase for almost 3 weeks. They sent me a label but the item was not accepted and ended up coming back to me. Despite promises that the item would be collected and refunded this still has not happened. A terrible experience.

Giant fan of Ozlo. Early investor or I guess backer. So happy with the product. Life changer. Everything about them shouts quality. And I am very picky. I have purchased more than one set. Had a little problem with one pair and when I reached out to support I was shocked. They actually cared. I followed all of their steps but when seemed it might not be optimal fix, they decided to replace them. These datlys, when most companies run for cover, Ozlo support did the unexpected. At least for me. Now I am buying for my kids. Because I know Ozlo rocks. I have tried all the Wanna be Ozlo buds. Everyone dissaopinted. Thank you Ozlo support. Five stars.

The sleep buds did not work. Spent hours emailing back and forth. Finally returned buds....now waiting for a replacement. The entire process has been horrible

Thank you so much for standing behind your product, it is greatly appreciated. It was frustrating when I ordered my second set and one sleepbud would not hold a full nights charge. I even set them to delay two hours and it still discharged before morning. I can’t thank you enough and I am looking forward to my new set!

Terrible. Thought I would splash out and try these sleep buds as my partner snores very loud. They were great for the first month or so then problems started

They dont stay in your ears throughout the night - I would wake up frantically trying to find one or both in the middle of the night so I could get back to sleep. They also made my ears bleed due to being a side sleeper and them digging in so much - I'd wake up with really sore throbbing ears

Additionally - the right ear bud has completely stopped working its totally silent. When I take it out of the case and put it in my ear as well it refuses to play any sound on the app. The left one is hanging on but its so quiet it doesn't block out any exterior noise so it is pointless - and means I can only lie on my right side if one is in.

Please save your nearly £300. I only bought mine in September 2025 and they are now not working, uncomfortable. I have ordered the snooze max head band instead which I am hoping is better.

I have contacted Ozlo about repairs but at this point I would just want a refund. Save your money!

I have been using these for about 6 weeks now. These have made a huge difference in my sleep and how I feel in the morning when I wake up. I use my sleepbuds with a sleep mask and wow it makes a huge difference! I definitely recommend them!

Honestly not that great. I was super sold on these and spent the ~$300 for them. The first pair stopped working in like 6 months, but I assumed it was something I did.

I decided after a few more months to try another set, and within like 3 weeks they released an update that bricked my headphones, along with those of several others who posted on r/Ozlo about it.

The quality is okay, though they randomly disconnect for like ten seconds at a time (before they got bricked) and that causes me to miss significant snippets of audiobooks or podcasts. So that is pretty annoying.

Also, sometimes they just stop playing the audio at all, and no amount of exiting the app, logging out and back in or rebooting my phone will make it work. I just have to wait a few hours for them to work again.

The fit is where they sold it, for me. These fit like a dream. I was very tired of waking up with ear pain from all these other buds. Ozlo absolutely nailed the fit.

All in all the functionality is about a 4/10 if you entirely ignore the whole “your latest update bricked my device” issue.

The fit is a 10/10.

I can’t see rating this above a 3/5 total without compromising my own integrity. I’d say create a google alert for these and follow their progress, because they are not where they need to be for purchase.

These should also be about half the price, like other sleep buds with better functionality. These are WAY too expensive for the quality they offer.

Multiple sleep backgrounds to choose from, usually asleep within minutes.. Great product

I would honestly give this product zero stars if I could. Why?
1. The buds won't connect to my phone/their app. I have emailed them looking for support and got zero response.
2. The buds and case only hold the charge for a few hours - not longer as advertised. Leave them in your bag for a day - dead!
3. I have emailed looking for a refund under their 30-day guarantee. - nothing, silence.
Its a bad product only matched by their awful customer service.

Working through the troubleshooting steps with customer service for something that was clearly Ozlo's issue (firmware update) was a PITA and the turnaround time expectations and number of hoops to go through was problematic. I love these buds but not if they quit working and *especially* not if the support isn't there. I have so far cautioned friends *against* purchasing these buds based on the amount of hassle I had to go through to get a replacement (and then i only got *one* earbud replaced, which means if the other one is *also* problematic, then I have to go through all of this again.

Love this product sooooo much, absolutely life changing! I can sleep next to my husband again. Thank you!!!

Ozlo replaced an earbud that was not working for no charge. Thank you.

Ozlo is a great company with a great product. I haven't found any Sleepbuds that are better than theirs. My customer experience working with Meghana was excellent when I had a problem with one of my buds. She worked with me until they offered to replace the bud. Thanks.

Went above and beyond while handling my return also very fast turn around when I returned the so my wife wasn’t without her sleep buds for long.

I purchased Ozlo sleep buds last month. I have never slept this well. They’re so comfortable. Unfortunately, one fell out while I was sleeping and my dog chewed it up. Thankfully, Ozlo sells replacements and I purchased one immediately. Can’t wait for it to arrive so I can start sleeping well again.

My spouse used your product and their sleep is so much better.

While small these ear buds are terribly uncomfortable. The battery life is short with one ear going out often before the other. The App has a lot of bugs-I had to re-pair them constantly. The worse part of this experience however has been customer service-or lack there of. Multiple emails over weeks with no response. Don’t spend your money on these.

I love OZLO Sleepbuds and wear them every night! They help me enormously with insomnia, exacerbated by post cancer medications. They are comfortable for my side-sleeping — and they don’t fall out of my ears. I also appreciate the sleep tracking feature which gives me great information about my rest. I found the OZLO customer service folks (Allana and Naro) to be diligent, helpful and kind. OZLO absolutely backs up their promise of quality Sleepbuds.

I was one of the original backers of Ozlo when they crowdfunded the project. I have now twice had issues with the left bud, and every time, the team replied to my support request fast and replaced the problematic part at no extra cost to me. Would absolutely recommend.