These earbuds are genuinely one of the best products I've ever bought. I've got tinnitus as well as noisy neighbours and these are an absolute godsend. The app has gotten so much better since la... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I was an early backer for these before they were released. I cant sleep without them. I recommend them to everyone I know, including my therapy clients who struggle with sleep. These are one of the be... Ver mais
I have loved this product since I bought them about a year ago. I have the gen one product. While the charging was super annoying at the precision you needed to get them to charge I could handle it.... Ver mais
I have really bad tinnitus and I also live near an airport with large and low flying jets passing overhead frequently. I benefited well from my Bose sleep buds but after 3 years they died. I found r... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ozlo
Escrito pela empresa
Ozlo is a pioneering sleep technology company dedicated to a single, vital mission: helping people everywhere achieve the deep, restorative rest they deserve. Founded in 2022 by a team of former Bose engineers, we bring decades of advanced acoustic expertise and a passion for wellness to solving the modern sleep crisis. We understand that quality sleep is the foundation of physical health, mental clarity, and overall well-being, which is why we approach sleep solutions through the lens of science-backed innovation and thoughtful design.
In today's fast-paced world, finding a quiet sanctuary can be difficult. Whether it is a snoring partner, loud neighbors, city traffic, or simply a racing mind, unwanted noise is a primary barrier to a good night's sleep. To combat this, we created our flagship product: Ozlo Sleepbuds®. Ozlo Sleepbuds® go far beyond traditional earplugs or standard headphones—they are an advanced, purpose-built sleep system. They combine state-of-the-art engineered audio, intelligent adaptive sound masking, and an ultra-low-profile design optimized for supreme, all-night comfort (even for side sleepers). Our smart technology helps quiet the noise in both your physical environment and your mind, enveloping you in soothing, sleep-inducing audio.
Built for real-world relief and deeply grounded in neuroscience, Ozlo’s technology doesn't just block out the world; it creates a personalized acoustic sanctuary. We are proud to help our users fall asleep faster, stay asleep longer, and wake up feeling completely restored. At Ozlo, we are redefining what it means to rest. Welcome to a better way to sleep.
Informações de contato
Estados Unidos
- support@ozlosleep.com
- ozlosleep.com
3,0
Bom
202 avaliações
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Respondeu a 88% das avaliações negativas
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The ordering process was easy
The ordering process was easy, and I can use my HSA to purchase the sleep ear cancellation buds.
14 de março de 2026
Resposta da Ozlo
Thank you for the great feedback! We’re happy to offer HSA eligibility as an option, making it easier for customers to use their health savings funds toward better sleep.Thank you for the great feedback! We’re happy to offer HSA eligibility as an option, making it easier for customers to use their health savings funds toward better sleep.
They unpair themselves every single…
They unpair themselves every single time you use them. So it takes 10-20 minutes every time at night to unpair and repair if you are lucky to get them paired again. Do not recommend. They send you you tube to figure out how to fix the constant unpairing problem.
14 de março de 2026
Avaliação não solicitada
Resposta da Ozlo
We’re sorry to hear about your experience. The Sleepbuds® should not require re-pairing each time they’re used, and we understand how frustrating that must be when you’re just trying to get to sleep.
We’d really like to take a closer look at what’s causing this. Please reach out to support@ozlosleep.com, and our team will be happy to help troubleshoot and get this resolved for you.
The website was very difficult
The website was very difficult. I called several times to ask for help in ordering and no one ever returned my call.
12 de março de 2026
Resposta da Ozlo
We’re sorry to hear that the ordering process was difficult. At the moment, our support team is only available via email. If you still need help, please reach out to support@ozlosleep.com, and our team will be happy to guide you through it.
My customer service for Oslo was…
My customer service for Oslo was exceptional! I believe his name was Narayan. Very happy with my experience
10 de março de 2026
Resposta da Ozlo
Thank you for the kind feedback! We’re happy to hear Narayan was able to provide such helpful support and that your experience with our team was a positive one.
Quick and painless
12 de março de 2026
Resposta da Ozlo
Thank you for the great rating! We’re glad everything went smoothly for you!
Perfect travel companions!
I’m pleasantly surprised with the Ozlo’s capability! I travel a lot for work and wanted something more comfortable than my AirPods. Being able to block out all the extra travel noise and not have my ears start hurting after a couple hours has been huge! Highly recommend for anyone needing to sleep with headphones in for extended hours.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Ozlo
That’s wonderful to hear, thank you for sharing! We’re really glad the Sleepbuds® have made traveling and resting on the go more comfortable for you. Being able to tune out the noise and sleep without discomfort is exactly what we hoped they’d help with.
Your customer service is always amazing.
Your customer service is always amazing.
11 de março de 2026
Resposta da Ozlo
Thank you for the kind words! We’re really glad our team has been able to support you - great service is something we care deeply about!
First off AMAZING CUSTOMER SERVICE!
First off, props to Naro in customer service for taking care of EVERYTHING in a super timely manner. From the time I emailed that one part of the case wasn’t charging, to the time I sent the video showing him what was going on, the process of getting my replacement case/buds has been incredibly fast and easy. There was quite literally not one time in this entire exchange process that I have been frazzled about not getting what I needed from the company. Also, I have to say that I love love love these sleep buds.
8 de março de 2026
Resposta da Ozlo
Thank you for the wonderful feedback! We’re so glad to hear that Naro was able to take care of everything quickly and make the replacement process smooth for you. It’s great to know you’re loving the Sleepbuds®, and we truly appreciate your continued support!
Great product and Great Service
The sleep buds are the most comfortable ever. After about 18 months of mostly daily use, one of the buds went wonky. Ozlo Customer Support was super responsive and and followed up to ensure that the problem was resolved. Many thanks to Ozlo!
10 de março de 2026
Avaliação não solicitada
Resposta da Ozlo
Thank you for the great feedback! We’re so glad to hear the Sleepbuds® have been comfortable for you over time and that our team was able to step in when you needed help. It means a lot to know the issue was resolved and that you had a positive experience with our support.
Customer Services Don’t Reply
I’ve contacted customer services by email three times over the last 3 weeks to initiate a return and haven’t heard anything back. This seems to be the only contact method to request a return. Really disappointing!
10 de março de 2026
Avaliação não solicitada
Resposta da Ozlo
We’re truly sorry to hear about your experience and the delay in response. That’s certainly not the level of support we want our customers to receive. We’ve located your ticket, and a senior member of our team has already stepped in to assist you immediately.
Resposta da Ozlo
Thank you for the kind words! We're so glad to hear the setup was easy and that your Sleepbuds® arrived on time. We hope they bring you many restful nights ahead.
Resposta da Ozlo
Thank you for the wonderful feedback! We’re really happy to hear that your experience with our team was smooth and that communication met your expectations. Providing reliable support is very important to us, and we truly appreciate you taking the time to share this.
Resposta da Ozlo
Thank you for the great feedback! We’re pleased to hear the site made it easy to find what you needed. We truly appreciate you taking the time to share your experience.
Excellent Easy Order Experience
Placing my order was an excellent easy experience! I find Ozlo to be a fantastic company. Ozlo uses Shop as one payment option which allows payment plans for those customers who qualify! This payment option with Shop allowed me to make payments overtime, which made it possible for me to purchase the sleepbuds!
8 de março de 2026
Resposta da Ozlo
Thank you so much for the kind words and support! It means a lot to us that your experience getting started with Ozlo was a positive one. We’re always looking for ways to make things easier and more accessible for our customers, so it’s great to hear that this made a difference for you.
This is an AWFUL product
This is an AWFUL product. Three out of four nights it has to be updated, and the updates fail all the time. When the updates do succeed, they take so long that I have to stay awake another 40 minutes, so WTF good are they?
7 de março de 2026
Avaliação não solicitada
Resposta da Ozlo
We’re truly sorry to hear about your experience. That’s definitely not the kind of experience we want for our customers, especially when you’re just trying to get to sleep.
Updates shouldn’t be happening that frequently or taking that long, so we’d really like to take a closer look at what’s going on. Please reach out to our support team at support@ozlosleep.com, and we’ll be happy to help troubleshoot and get this sorted out for you.
Outstanding service and amazing care…
Outstanding service and amazing care and troubleshooting
6 de março de 2026
Resposta da Ozlo
Thank you for the kind feedback! We’re really glad our team could support you and help reach a satisfying resolution. We truly appreciate you taking the time to share your experience!
Diabolical customer service
The earbuds are advertised as being suitable for side sleepers but I tried them for 2 nights and found them very uncomfortable. I contacted the email address as instructed on the website to arrange a return but have had no response. Have now emailed 4 times, still no response. There is just one email address, no phone number.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ozlo
We’re truly sorry to hear about your experience and the frustration you’ve had reaching our team. That’s certainly not the experience we want for our customers.
We do offer a 30-day, no-questions-asked return policy and would be happy to help with your request. However, we weren’t able to locate a ticket under your details, so it’s possible your message may not have reached us. Please make sure you’re contacting us at support@ozlosleep.com, and we’ll assist you with your return promptly.
If you’d like to give them another try, getting the right fit can make a big difference for side sleepers. You can review our fit guide in the Help Center here: https://support.ozlosleep.com/en-US/getting-the-proper-fit-for-your-sleepbuds-786032
Customer service
Customer service isn't great. No response on multiple emails and also a voicemail. Good product but support is next to non if you have issues. It's been 3 days and no email stating they are working on it or have received my email.
Update I was contacted by Ozlo and they have been very helpful with getting my exchange taken care of. They recently switched software for handling their support tickets. I understand that this never goes smoothly and have experienced it first hand with the company I work at. I appreciate them reaching out and making it right.
1 de março de 2026
Resposta da Ozlo
We’re really sorry to hear about the delay you experienced. That’s not the level of support we aim to provide, and we sincerely apologise for the frustration caused.
We have located your ticket, and a senior member of our team will be stepping in to review your case right away and make sure you get the assistance you need. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
easy to use HSA
4 de março de 2026
Resposta da Ozlo
Thank you for the great rating! We’re happy to offer HSA/FSA eligibility as an option so customers can use their health savings funds toward better sleep.
The Ozlo Sleep is a great product, but the support needs quite the improvement
This will be my third product related to Sleepbuds. I've purchased two others, one of which I was a strong supporter for many years until its quality took a dive, because the last one I purchased failed just after the 1-year warranty expired. I switched to another brand, and the same thing occurred. Ozlo was my last option because there aren't many on the market worth considering.
Ozlo's purchase price is not something to sneeze at, so I had high expectations that they would work without too many issues, which was the case until their latest firmware update ruined something that made the buds keep disconnecting on their own. Don't get me wrong, it’s a great product, very comfortable, and it works as intended. The only reason I’m giving it three stars is due to their support department.
I followed all of the recommended troubleshooting steps in an attempt to solve the disconnect issue on my own, and when that didn’t work, I then reached out to support as the next step, and that’s where they failed miserably. It shouldn’t take nearly two months to get to a resolution, and I definitely shouldn’t have to use email and Instagram to do so. If they’re aware they’re struggling to respond to each support case, I suggest that some executives and C-level leaders defer their pay and bonuses to increase support capacity, or strap on their tool belts and start getting their hands dirty.
I’m more than willing to fork over $300 dollars for a quality product, but I also expect the same level of support to go along with it. I’m not keen to receive a cookie-cutter email response apologizing for the slow response, which is something they know I don’t want to read each time I reach out. If they know it, then improve it.
I’m finally getting a replacement after all this time. However, the question is whether they would’ve done the same thing after the warranty expired, or simply dispassionately apologize for the issue, say there’s nothing more that can be done, and cheerfully expect that a 20% discount on a new pair would fix everything. The last two products tried that, and they lost a customer and any future ones. I’m not disparaging the Ozlo Sleepbuds; I truly enjoy them. I’m simply calling out their backend operations. It’s terrible. I miss the good old days of customer service. Alas, this newer generation of business greed and apathy seems to be the new norm. It’s quite sad, to be honest.
3 de março de 2026
Resposta da Ozlo
Thank you for taking the time to share such a detailed review. We’re really glad to hear that the Sleepbuds® themselves have been comfortable and effective for you, but we’re truly sorry that the support experience didn’t meet the standard you expected. We understand how frustrating it must have been to deal with the disconnect issue and a long path to resolution.
The disconnection behavior you mentioned is not something we want customers experiencing, and our team continues to work on firmware improvements to ensure reliability. We also recognize that response times are just as important as the product itself. Your feedback on the support process is taken seriously, and we will make sure we do better going forward. Thank you so much for your feedback.
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