OM & Co Avaliações 

Resposta da OM & Co

30 de mai. de 2025

Hi Jamesy,

Thank you for sharing your experience. We understand how frustrating it is to feel charged unfairly and then not be able to get timely support. That combination of confusion and silence can leave a lasting negative impression, and we don’t take that lightly.

The concerns you’ve raised about being overcharged and receiving delayed communication are exactly the kinds of things we continue to work on. Checkout clarity, faster response times, and ensuring that marketing communications don’t override support priorities are all areas we're focused on improving.

Your feedback is a clear reminder that every step in the customer journey matters. We’re committed to tightening those gaps so that no one else has to deal with what you went through.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM & Co

30 de mai. de 2025

Hi Diana,

Thank you for taking the time to share your experience. We understand how upsetting it can be when expectations around cost, quality, and communication don’t align with the outcome. We take that seriously.

We’ve heard similar concerns around how pricing appears during checkout, especially with currency display, and we’re actively reviewing how to make that clearer for all customers. As for product quality and packaging, your feedback reinforces the need for us to double down on our inspection standards and shipping protection to prevent issues like this from happening.

We understand that trust is easily lost and harder to regain. While we may not agree with every description of our business, we do see this as a moment to reflect on what can be done better.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM & Co

30 de mai. de 2025

Hi Reg,

Thank you for sharing your experience. I can see how frustrating it must have been to feel that the product didn’t meet your expectations and that the resolution process left you dissatisfied.

We are constantly reviewing the performance and build quality of our units to ensure they meet the standards our customers expect. Your feedback adds weight to that ongoing process, especially in terms of how units perform straight out of the box.

As for the policies in place, we understand there’s always room to make the process clearer and more straightforward. While some terms apply after products have been used, we’re taking comments like yours seriously as we look for ways to improve how we communicate these details upfront.

Your input matters, and it’s being taken into account as we push for higher consistency and better outcomes across the board.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM & Co

30 de mai. de 2025

Hi Helen,

Thank you for taking the time to share your experience. I want to acknowledge the frustration in your message, and it’s clear that you feel misled and disappointed by what was advertised versus what you received.

We’re constantly working to improve the clarity of our messaging, including pricing transparency and product expectations. While we stand by the functionality of our products when used as intended, we also understand that not every experience aligns with what a customer had hoped for. Your feedback on perceived performance and value is being taken seriously and will be shared with the appropriate teams to help guide improvements.

Regarding the claims in our advertising, we are reviewing all external messaging to ensure it accurately reflects our product origins, pricing structure, and performance capabilities. We recognize how important this transparency is and are committed to earning and maintaining customer trust.

Sincerely,
JD from Ozzi Mozzie