OM Australia Avaliações 

Resposta da OM Australia

8 de jan. de 2026

Hi Greg,

I can understand why this delivery experience has left you frustrated and questioning the level of care involved. Being told a parcel was delivered when no one was contacted, followed by conflicting tracking updates and unresponsive courier systems, would understandably erode confidence. Discovering that the package was left exposed in a small letterbox, visible from the street, raises valid concerns about handling standards and security. These are not small issues, and they point to areas where courier coordination and communication clearly need to be strengthened.

I will personally handle your case and make sure it is prioritized within our support team. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details, and I ask that you respond as soon as possible. This is a different platform, so we don’t have access to your complete order or shipment information here. Once we receive your details, your case will be escalated and addressed at the highest priority so we can follow this through properly.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de jan. de 2026

Hi there,

I can understand why this experience would leave you frustrated and upset. When a product does not perform as expected, that is disappointing enough on its own. On top of that, noticing an automatic monthly charge that was not clear to you at the time of purchase would understandably raise serious concerns about trust and transparency. Your feedback highlights the importance of being clearer about product expectations and how optional programs or recurring charges are communicated, and this is something we are actively working to improve.

I will personally handle your case and make sure it is prioritized within our support team. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details, and I ask that you respond as soon as possible. Because this is a different platform, we don’t have access to your full order or account information here. Once we receive your details, your case will be escalated and addressed at the highest priority so it can be properly resolved.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de jan. de 2026

Hi Caitlin,

I can understand why this experience has left such a negative impression, especially when you felt pressured during the checkout process and then unable to cancel the order despite acting quickly. Feeling locked into a purchase you immediately regretted, followed by concerns about the return process and international shipping, would understandably undermine your confidence in both the service and the product itself. These are important points, and they highlight where clearer communication and stronger support processes are needed, particularly around order changes and returns.

I will personally handle your case and ensure it is treated as a higher priority. You will receive an email from me shortly so we can resolve this directly and properly. Please keep an eye on your inbox over the next few minutes, as I will be providing a clear path forward and a resolution from my side.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

19 de dez. de 2025

Hi Robert,

I have read your review carefully, and I understand the level of frustration behind it. You expected a product that would noticeably improve your evenings on the balcony, and instead you were left questioning its effectiveness and the broader experience of purchasing online. That disconnect between expectation and outcome is not something we take lightly.

When it comes to performance, different environments and usage conditions can significantly influence results, especially in open or semi outdoor areas like balconies. That said, your experience clearly indicates that the outcome you are seeing is not meeting a reasonable standard, and that feedback is important for us as we continue refining both our product guidance and overall customer experience.

Your concerns around product expectations, advertising clarity, and reliability of delivery are also noted. While many customers do see strong results, it is essential that every customer feels confident in what they are purchasing and how it should realistically perform in their setting. We are continually working to improve how this information is communicated and how expectations are set upfront.

I will handle your case personally and make sure it is prioritised within our support team. I have already used the Trustpilot feature to request your order details, as this is a different platform and we cannot see your full order information here. Please respond as soon as possible with your order number so we can escalate this to the highest priority and resolve it properly for you.

Once we have those details, I will personally ensure your case is reviewed and addressed without delay.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

16 de dez. de 2025

Hi Mel,

I’ve read your review carefully, and I want to acknowledge how upsetting and frustrating that experience would have been. When someone sets out to make a straightforward purchase and later discovers additional items they did not intend to include, it understandably breaks trust and creates real concern. Your reaction reflects that, and I take it seriously.

Our ordering flow does present optional add ons before checkout, but it is critical that customers feel fully aware of what is being selected and what will be charged before completing their order. Your feedback makes it clear that the way those options are displayed and confirmed can feel misleading, and that perception alone is enough for us to push harder on improving clarity and visibility throughout the checkout process. That work is already underway.

I also want to be very clear that I will personally handle your case and ensure it is prioritised within our support team. I will be reaching out to you directly via email shortly to provide a clear resolution and take ownership of this on a higher priority. Please keep an eye on your inbox over the next few minutes.

We do not take comments like yours lightly. They highlight exactly where we must do better, and your feedback will be used to strengthen how we operate moving forward.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

16 de dez. de 2025

Hi Russell,

I’ve taken the time to read your review carefully, and I want to acknowledge the seriousness of the concerns you’ve raised. I understand how confronting and distressing that experience would have felt, particularly when it involves unexpected charges and difficulty reaching support. Anyone in your position would react strongly, and it’s important to me that this is addressed clearly.

Our checkout flow is designed to present optional offers prior to final confirmation, however it is equally important that customers feel in control and fully informed at every step. Your feedback highlights how that process can be perceived as confusing or overwhelming, and that is something we are actively reviewing and refining to ensure greater clarity and transparency going forward. Improving how optional selections are displayed and confirmed is a priority.

Regarding communication, we maintain multiple support channels specifically so customers can reach us quickly when something does not feel right. If there was uncertainty around which contact point to trust, that is not the experience we want anyone to have. We are tightening how those communications are presented so there is no doubt about where to reach us safely and directly.

I also note that your bank was able to assist you promptly, and I’m glad to hear the matter was resolved from a financial standpoint. While we strongly disagree with being characterised as a scam, we do take feedback like yours seriously because it helps identify where our systems and messaging must be stronger.

Your experience has been heard, and it will be used to improve how we operate moving forward.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de dez. de 2025

Hi Peter,

Thank you for sharing your experience so clearly. I can understand why you feel frustrated and upset after encountering unexpected charges and feeling misled during the purchase process. Your concerns about transparency and the checkout experience are important, and we are committed to improving how optional items and charges are presented so situations like this are less confusing for customers.

I will handle your case personally and make sure it is prioritized in support. Because Trustpilot is a separate platform, we cannot see your full details or order information here. I have used the Trustpilot feature to request your order number. Please respond as soon as possible so we can address your case at the highest priority. Once we receive this information, I will ensure your situation is resolved directly and without further delays.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de dez. de 2025

Hi Paul,

Thank you for sharing your concerns so clearly. I can understand why you feel frustrated and distrustful after your experiences. Feeling misled and receiving communication that does not meet your expectations can be very upsetting, and I take your feedback seriously.

Your points about transparency, product quality, and the way communication is handled are heard. We are committed to improving how information is presented, ensuring interactions feel genuine, and making sure customers feel supported throughout their journey. Experiences like yours help us identify where these improvements are needed most.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de dez. de 2025

Hi Sue,

Thank you for taking the time to explain what happened. I understand exactly why you are upset. You expected a simple repeat purchase, and instead you were met with extra items, unexpected additions, and multiple charges you did not anticipate. Feeling unheard after reaching out only adds to the frustration, and your concerns deserve to be taken seriously.

While I cannot verify every detail of your order from this platform, your feedback highlights areas where we need to continue improving the clarity of optional offers, how additional selections appear during checkout, and how our communication follows afterward. Situations like this show us where the process must feel more controlled and transparent for customers.

I will handle your case personally and ensure it is addressed at a higher priority. You will be placed at the front of our support queue from here on. I will send you an email shortly with a direct resolution so you can move forward without any more delays. Please check your inbox in the next few minutes.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

25 de nov. de 2025

Hi Rachel,

Thank you for being direct about your experience. I understand why you are frustrated, especially after trying both your original unit and the replacement. When any product fails to meet expectations, it is important for us to understand exactly where the experience fell short so we can strengthen both quality control and the guidance we provide. Your comments give us clear areas to evaluate and improve, and I appreciate you taking the time to share them even though the situation has been disappointing for you.

I want to make sure your case is handled properly and with priority. Since this is a different platform, we cannot see your full details or order information here. I have used the Trustpilot feature to request your order number, and I need that information so I can take over your case personally. Please respond as soon as possible so we can move this to the highest priority and resolve everything directly and efficiently.

Sincerely,
JD from Ozzi Home

Resposta da OM Australia

14 de nov. de 2025

Hi Joan,

Thank you for sharing all of this. I can see how much time and effort you have spent trying to get clarity, and I understand why you are frustrated. I want to acknowledge every point you raised because your experience matters. While I cannot confirm every detail from here, I take your concerns seriously and will make sure they are reviewed so we can continue improving the way we guide customers, especially around returns, communication, and expectations during international processing times.

I hear your concerns about the fit of the hearing aids, the information you received regarding returns, the changing options you were offered, and the long wait that followed. I also understand the frustration around the shipping process once the items were sent back. Situations like this are exactly why I want to step in personally now. Once we review your case properly, I will make sure you are prioritized in support so everything is handled with the highest urgency moving forward.

Since this platform does not give us access to your full details or order information, I have used the Trustpilot feature to request your order number. Please respond as soon as possible because I can only elevate your case to the highest priority once I have that information. As soon as I receive it, I will handle your case personally and ensure it is resolved at the highest priority.

Sincerely,
JD from Ozzi Home

Resposta da OM Australia

10 de nov. de 2025

Hi Donna,

Your message absolutely made my day! I’m so glad our team could step in and make things right after the courier issues. It means a lot that you noticed the effort and communication throughout the process. We always want you to feel fully supported from start to finish, so hearing that you’re extremely happy with both the experience and the items themselves truly makes it all worthwhile. Thank you for your kindness and for sharing your experience so warmly.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

7 de nov. de 2025

Hi Raymond,

I can see how frustrating this experience has been for you, and I appreciate you taking the time to share your thoughts so clearly. I understand your concerns about both the comfort of the hearing aids and the process you went through trying to return them. It sounds like there was confusion around how to properly test the product and what options were available after it was opened, and I’ll make sure we review that communication carefully to improve clarity going forward.

I also recognize how disappointing it must have been to feel you weren’t getting the level of follow-up you expected after several attempts to reach out. I’ll personally make sure you are prioritized in support, and I will handle your case and provide a resolution personally on a higher priority via email. Kindly check your inbox in a few minutes.

Sincerely,
JD from Ozzi Mozzie