Package Penguin Avaliações 

387
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.

Avaliado com 5 de um total de 5 estrelas

SO pleased!! Was looking for a nice care package to send my boyfriend while hes away at his internship, but so many other care package companies don't let you chose what you want to put in, or have wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just used Package Penguin to send my all-remote team a big box of their favorite snacks. This company has great customer service -- Paul told me when I would need to get my order in by for us all to... Ver mais

Avaliado com 5 de um total de 5 estrelas

The package arrived at the appropriate time and with the cutest packaging. Definitely recommend for college students and for general care packages. I ordered the stuffed penguin as well, for what I be... Ver mais

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

387 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,4

Todas as avaliações

(387)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Son Loved It!

Super fast handling and shipping. My son loved the selection. Great prices and helpful emails indicating receipt of the order, shipment, tracking, etc. HIGHLY RECOMMENDED!!!

15 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was quite satisfied!

I was quite satisfied! I appreciated how we could order a package ahead of time and schedule it to arrive on a certain date. The variety of things to put in care packages was great!

6 de maio de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cute surprise

My boyfriend lives in the States and I live in Canada and I wanted to send him a cute surprise. Very happy that I was able to customize my package and it got delivered super fast. Most definitely will reuse and recommend this service.

30 de abril de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service!

I really like everything about this service. I used it when I was studying abroad to send people back home birthday presents. I loves how you could pick what you wanted to send instead of just sending one that had already been made. The only thing I didn’t like was the $20 minimum, but other then that I really liked it.

17 de abril de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Personalized, Easy, Trustworthy!

This company is AMAZING. It is everything I love about making care packages on one website. My brothers are picky, so I can never use any of the "premade" packages on Amazon. With Package Penguin, I was able to pick the foods, drinks, fun items, and color scheme! I would recommend this company to anyone.

28 de março de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Definitely a fan of this service

Definitely a fan of this service. There are plenty of things to choose from and the process as a whole is easy and efficient. The only small problem that I had was that I thought it took a little long to actually be process and shipped but that was a minor issue made even smaller by the fact that everything was packaged nicely and the message was received.

9 de março de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

excellent customer service

My experience with package penguin had some difficulties but because of the way the handled themselves I still am giving them 5 stars. I ordered a package for a friend and paid for the shipping to get it there at a certain date. However, after 7 days passed that date it still had not arrived. I called customer service and they immediately looked into it and helped me. Even though it seemed like a problem with the postal service and not them they took full responsibility and gave me a complete refund. They were so helpful and even though my experience wasn’t what I had wanted, I will definitely be using them again.

5 de março de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great idea, especially since you get to pick what you want. I have a picky eater so this was a great choice!!

26 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! Everything was in the package and my person loved it! The only suggestion I have is that when you re ordering, set the delivery date 2 or 3 days before you actually need it, just incase something happens and it has to arrive later. I did that and I’m glad I did. Other than that, Package Penguin was amazing!

17 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Yes, some friction!

I am a repeat customer, so me let start off by saying the first 3 times were great. This time not so much. It took a while to ship and the worst part about this shopping experience, they left out the very important message that was supposed to accompany the care package. :( Very sad. The owner of the company reached out to me once I brought it to their attention about the order going out without my note. He was kind enough to offer to send a letter separately with my note. I decided to send my son a note myself rather than that coming from the company. Had they offered to give me some sort of discount for my next order right then when they were notified of the error I would have accepted it and left a higher rating. The owner called me after this review and told me it was not nice to leave them a 2 star. So I've changed my rating to 3 stars to try and help them out. Yet I do not appreciate being told my review was "unfair" what was unfair was my order not going out with the long detailed message I wrote. What was unfair was not even offering me a 5% or 10% discount towards my next order. That is very disappointing. Being a veteran and military mom I send a lot of care packages, this is not the kind of treatment I deserve! Or anyone deserves! :(

13 de fevereiro de 2019
Avaliação não solicitada
logotipo da Package Penguin

Resposta da Package Penguin

Hi Naomi,

I am really sorry about the note that was not included with the package. I can assure you that our system records EVERY note that is entered. There was nothing entered in the note field with this order. Additionally, I went out of my way and offered to mail a personal letter for you as a courtesy, which you said you did not want.

I would like to help you in anyway possible, but there aren't many solutions available in this situation. I feel that it is not fair of you to give us a 2-star review based on this experience, but if that is how you feel, so be it.

Sincerely,
Paul @ Package Penguin

Avaliado com 1 de um total de 5 estrelas

My friend’s package never arrived.

13 de fevereiro de 2019
Avaliação não solicitada
logotipo da Package Penguin

Resposta da Package Penguin

Hi Amanda,

We will be contacting you to try and resolve this issue. Thank you for bringing this to our attention.

Regards,
Paul

Avaliado com 5 de um total de 5 estrelas

Great Service

They were very quick with delivery and had many options to choose from when creating my package. All in all, it was a wonderful experience. I will definitely use this company again for any other care packages.

11 de fevereiro de 2019
Avaliação não solicitada

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