I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.
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Veja o que dizem as avaliações
SO pleased!! Was looking for a nice care package to send my boyfriend while hes away at his internship, but so many other care package companies don't let you chose what you want to put in, or have wa... Ver mais
I just used Package Penguin to send my all-remote team a big box of their favorite snacks. This company has great customer service -- Paul told me when I would need to get my order in by for us all to... Ver mais
The package arrived at the appropriate time and with the cutest packaging. Definitely recommend for college students and for general care packages. I ordered the stuffed penguin as well, for what I be... Ver mais
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Son Loved It!
Super fast handling and shipping. My son loved the selection. Great prices and helpful emails indicating receipt of the order, shipment, tracking, etc. HIGHLY RECOMMENDED!!!
Great selection
Great selection, timely delivery and a very cute concept!
I was quite satisfied!
I was quite satisfied! I appreciated how we could order a package ahead of time and schedule it to arrive on a certain date. The variety of things to put in care packages was great!
Cute surprise
My boyfriend lives in the States and I live in Canada and I wanted to send him a cute surprise. Very happy that I was able to customize my package and it got delivered super fast. Most definitely will reuse and recommend this service.
Great Service!
I really like everything about this service. I used it when I was studying abroad to send people back home birthday presents. I loves how you could pick what you wanted to send instead of just sending one that had already been made. The only thing I didn’t like was the $20 minimum, but other then that I really liked it.
Loved customizing my care package...
Loved customizing my care package since my kids are picky about their snacks. Some items were out of stock, but I was able to find other things for them.
Personalized, Easy, Trustworthy!
This company is AMAZING. It is everything I love about making care packages on one website. My brothers are picky, so I can never use any of the "premade" packages on Amazon. With Package Penguin, I was able to pick the foods, drinks, fun items, and color scheme! I would recommend this company to anyone.
Definitely a fan of this service
Definitely a fan of this service. There are plenty of things to choose from and the process as a whole is easy and efficient. The only small problem that I had was that I thought it took a little long to actually be process and shipped but that was a minor issue made even smaller by the fact that everything was packaged nicely and the message was received.
Have ordered from this site many times…
Have ordered from this site many times and it never disappoints! Always a great gift and enjoyed by everyone I’ve sent too.
excellent customer service
My experience with package penguin had some difficulties but because of the way the handled themselves I still am giving them 5 stars. I ordered a package for a friend and paid for the shipping to get it there at a certain date. However, after 7 days passed that date it still had not arrived. I called customer service and they immediately looked into it and helped me. Even though it seemed like a problem with the postal service and not them they took full responsibility and gave me a complete refund. They were so helpful and even though my experience wasn’t what I had wanted, I will definitely be using them again.
Great for your college student
Website easy to navigate. Lots of choices, and you let me pick my delivery date.Perfect to send to anyone away at college.
Great
Great idea, especially since you get to pick what you want. I have a picky eater so this was a great choice!!
Great service!
Great experience
Great experience! Everything was in the package and my person loved it! The only suggestion I have is that when you re ordering, set the delivery date 2 or 3 days before you actually need it, just incase something happens and it has to arrive later. I did that and I’m glad I did. Other than that, Package Penguin was amazing!
Nice and easy
Ordering was nice and easy and I would recommend
Shipped perfectly on time
Yes, some friction!
I am a repeat customer, so me let start off by saying the first 3 times were great. This time not so much. It took a while to ship and the worst part about this shopping experience, they left out the very important message that was supposed to accompany the care package. :( Very sad. The owner of the company reached out to me once I brought it to their attention about the order going out without my note. He was kind enough to offer to send a letter separately with my note. I decided to send my son a note myself rather than that coming from the company. Had they offered to give me some sort of discount for my next order right then when they were notified of the error I would have accepted it and left a higher rating. The owner called me after this review and told me it was not nice to leave them a 2 star. So I've changed my rating to 3 stars to try and help them out. Yet I do not appreciate being told my review was "unfair" what was unfair was my order not going out with the long detailed message I wrote. What was unfair was not even offering me a 5% or 10% discount towards my next order. That is very disappointing. Being a veteran and military mom I send a lot of care packages, this is not the kind of treatment I deserve! Or anyone deserves! :(

Resposta da Package Penguin
My friend’s package never arrived.

Resposta da Package Penguin
Great Service
They were very quick with delivery and had many options to choose from when creating my package. All in all, it was a wonderful experience. I will definitely use this company again for any other care packages.
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