Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Ver mais
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Veja o que dizem as avaliações
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Ver mais
A empresa respondeu
Let me know they hadn't got the colour I ordered but within days it was all sorted
Detalhes da empresa
Escrito pela empresa
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Informações de contato
Unit G21, The Avenues, NE11 0NJ, Gateshead, Reino Unido
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,1
Muito Bom
235 avaliações
Pede aos clientes que avaliem
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Good customer service.
Good customer service.
After ordering - something wasn’t quite right and getting in touch with customer services everything was put right within a matter of a few days.
Thank you to you all.
26 de setembro de 2023
Resposta da Package Pets
Hi Sylvia,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
First time I’ve used this site
First time I’ve used this site, great prices, plenty of options to choose would recommend
25 de setembro de 2023
Resposta da Package Pets
Hi Miss Dunbar,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
Service at usual high standard
As usual, the order arrived safely. early and well packed.
28 de setembro de 2023
Resposta da Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived early and well packed.
Have a great weekend!
Resposta da Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived quickly.
Have a great weekend!
Super-prompt servoce & dispatch
Super-prompt servoce & dispatch . Good product.
27 de setembro de 2023
Resposta da Package Pets
Hi Amb,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived quickly.
Have a great weekend!
No customer focus here
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to my concern about extra wide gaps near feeders, just dismissed me. There's other sellers, these are not focused on noting customer comments and care not much. I think they drop ship from other people ? ALSO i had to chase them for refund, they made me pay for the return delivery despite cage being damaged in transit. Just avoid them I think.
28 de agosto de 2023
Resposta da Package Pets
Hi Anthony,
Sorry to hear you had this expereince with us. The cage arrived as pictured and describe. We addressed the issues with the bars by stating that they are made with a maluable wire so that they can be moulded into shape when using a small amount of force. It is our policy that if the item arrives damaged or defective then we cover return postage costs however this was not the case with your order. You expressed that you were not happ with the bars along with other things but these were shown in the images and mentioned in the product description which is why were unable to cover return postage costs. A refund for the item was issued a few days after it arrived back with us.
Best regards,
Package Pets
customer service good
Unfortunately, the order that normally arrives on time has never arrived. maybe the post? But I will say the replacement arrived within 4 days so happy about that,
31 de agosto de 2023
Resposta da Package Pets
Hi Marie,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Sorry that your first order did not arrive but glad to hear the replacement arrives in good time.
Thanks
Resposta da Package Pets
Hi Tony,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you and your order arrived quickly.
Have a great day!
Item was good quality
Item was good quality, just as I expected. It was difficult to unwrap as very tightly bound but I appreciate this was to minimise damage in transit.
28 de agosto de 2023
Resposta da Package Pets
Hi Annette,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. We do wrap things as best as we can to avoid damage in transit.
Have a great day!
Hamster cage parts missing . Not fit for purpose
Hamster cage - not fit for use.
We started to put the cage together ,
there are no clips on the frame
The tubes don’t fit together properly
The door pops open so easy so it is not fit for use .
I’m extremely disappointed with the item . I had purchased it for my grandson , who is also disappointed
27 de agosto de 2023
Avaliação não solicitada
Resposta da Package Pets
Hi Debbie,
So sorry to hear you feel this way about the item you ordered. We do not receive many problems for this item but we will review whether we stock it going forward if it is giving customers a negative expereince.
Thanks
Resposta da Package Pets
Hi GW,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with pricing and speed of delivery.
Have a great day!
Wrong items delivered but corrected
Wrong items delivered. I ordered valerian drops and received treats instead. One if my cats is sick and stressed and valerian drops work really well. She cannot eat biscuit treats as she has a mouth problem. We ran out of drops today and can't get any locally. I phoned Phillips Pet Supplies, who packaged the items, and left a message last Friday and today, but no response as yet. I was contacted by Package Pets and they had the correct order sent to me within 48 hours. This was very helpful. Too late for my sick cat but very useful for our other cat, who is nervous since he lost his companion. Very good and effective treatment for anxious cats.
23 de julho de 2023
Resposta da Package Pets
Hi Grace,
Thank you so much for taking time out of your day to update your review after initially leaving a 1 star review. Again, we apologize for sending out the incorrect item due to an oversight by our warehouse partner but we did our best to quickly rectify the issue.
Best regards,
David
Resposta da Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our customer service!
Have a great week!
Excellent service
Excellent service ,
Ordered a few times , for the orka ball , my little cross westie / patterdale loves his ball , I always carry a spare
2 de julho de 2023
Resposta da Package Pets
Hi Hart,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with the orka ball!
Have a great week!
Resposta da Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with delivery and ease of placing orders.
Have a great week!
Ordering was effortless and delivery…
Ordering was effortless and delivery was prompt
26 de junho de 2023
Resposta da Package Pets
Hi Wendy,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with the ease of use of our website and speedy delivery.
Have a great weekend!
Great Service
Great Service . Very quick . Just one of the seed bars was broken in half .
25 de junho de 2023
Resposta da Package Pets
Hi Jane,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our service and sorry to hear one of your seed bars were broken. We will pass this over to our customer support team to investigate.
Have a great week!
Resposta da Package Pets
Hi Elise,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our competitive prices and delivery times
Have a great week!
Great company
Great company glad I found them. Great prices and always fast delivery could not ask for any more. I have been ordering a while now and in all that time ive only had one issue which a quick message resolved. No complaints from me at all
1 de junho de 2023
Resposta da Package Pets
Hi Luby,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our competitive prices and delivery times
Have a great week!
Five Star Service
Seller really helpful when I wanted to make changes to my order. Prompt refund. Excellent quality items and fast postage. Highly recommended to all small animal owners!
29 de maio de 2023
Resposta da Package Pets
Hi Emma,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our service and range of small animal products!
Have a great week!
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