Pack Up + Go Avaliações 592

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience wher... Ver mais

Avaliado com 4 de um total de 5 estrelas

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an it... Ver mais

Avaliado com 5 de um total de 5 estrelas

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Sobre Pack Up + Go

Escrito pela empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

592 avaliações

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

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Avaliado com 5 de um total de 5 estrelas

Stress free

Well planned out

9 de junho de 2025
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Resposta de Pack Up + Go

Thank you so much for sharing your feedback with us about your surprise getaway! We hope to see you again!

Avaliado com 2 de um total de 5 estrelas

The attention to detail on what we like…

The attention to detail on what we like was lacking. Our hotel was way off the main drag so it made going to do things very difficult. The place choose. Was in its summer season making it a very dead town with no action as it’s to hot for anyone to enjoy activity there

8 de junho de 2025
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Resposta de Pack Up + Go

Oh no! While we always try to book our travelers at hotels that are centrally located within the heart of your destination, it seems like we may have missed the mark here. With that, it sounds like you were disappointed with your destination as well. Our trip planners do their absolute best to make sure your destination aligns with your survey responses + interests. I'm so sorry to hear you were left feeling frustrated + disappointed. If you'd like to discuss your trip, or how your budget was allocated, in more detail we're happy to hop on a call! Send us an email so we can discuss!

Avaliado com 5 de um total de 5 estrelas

Ideal way to Babymoon!

We loved our trip! This was a Babymoon getaway over the holiday weekend and I’m so happy we trusted the process. We prefer to visit cities on trips, so this is a great way to explore on a vacation that isn’t geared toward relaxing on a beach. Our tastes and preferences were absolutely prioritized, and every recommendation was spot on. There was enough flexibility in the itinerary to do what we wanted, while also having some structure that reduced the “well what do YOU want to do?” back and forth. Would highly recommend and can’t wait for our next trip!

27 de maio de 2025
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Resposta de Pack Up + Go

What a way to celebrate a babymoon! :) We're so happy we were able to be a part of these memories! It sounds like your trip planner hit the nail on the head with your activity's itinerary! We tend to try and plan activities throughout the day while also leaving enough time for you to relax and take some time in your destination to explore yourself :) That's why we love our curated recommendations list that we always include in your surprise envelope! To give you some control over your time in your city! We can't wait for you to travel again with us! Where to next?! :)

Avaliado com 5 de um total de 5 estrelas

BOOK THE TRIP

EVERYTHING! This was a wonderful trip. Easy to fill out the survey, easy to change a reservation if needed and SO MANY recommendations for activities that you like! Would highly recommend and go again.

4 de junho de 2025
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Resposta de Pack Up + Go

This review is everything! 💕🌟 We are so happy you loved your trip. Let's do it again soon!

Avaliado com 5 de um total de 5 estrelas

Atl for the win

Ended up going to Atlanta, GA which never would have been on our visiting radar. Really enjoyed what Atlanta had to offer. From the food and culture recommendations we really were able to unwind and experience Atlanta. Found the recommendations to be helpful making the most of our time away.

28 de maio de 2025
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Resposta de Pack Up + Go

We love hearing that Atlanta surprised and delighted you! It’s always a win when a city you never expected ends up stealing the show. 🧳✨

Avaliado com 5 de um total de 5 estrelas

The whole trip was great!

The whole trip was great!
Everything that was planned for us was like they actually knew us. The Uber voucher was awesome. The restaurants they had reservations for were just perfect. The food, the atmosphere, the drinks were all amazing.
Our Secret Food tour was so fun & our guide had so much knowledge of Austin. It was so enjoyable.
Our hotel was beautiful & we had the most comfortable beds & pillows I have ever had in a hotel.
Our flight home was cancelled so once we got rescheduled, we contacted Pack Up & Go & Lilly was so helpful with contacting the airlines & getting us a room & food vouchers, she just handled it for us in no time.
I truly cannot say enough about this company.
It was such a wonderful experience & yes, we are already talking about another trip with Pack Up & Go!!

20 de maio de 2025
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Resposta de Pack Up + Go

This makes us so happy! We're so excited you're already thinking of another trip with us, we're ready to plan! Apologies about your cancelled flight, but so glad Lillian was able help you out so quickly so you didn't have to stress! We'll see you again soon!

Avaliado com 5 de um total de 5 estrelas

The most magical outcome!

There are so many things that made this experience incredible. Our destination was revealed to be Wilmington, NC. It was 100% our vibe. Things that made it so incredible: 1. The easy of booking 2. The responsiveness of the team when after we hit BOOK NOW I went into a full blown panic attack and called hysterical wanting to back out of everything and was calmly and kindly reassured that I just needed to sit with it and had 3 weeks prior to still make changes to my activities and cities 3. EVERYTHING from the pit stop suggestions, to the lodging to the experience was BETTER than anything I could have ever expected and I am a PLANNER of trips. Absolutely 10/10 magical experience.

23 de maio de 2025
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Resposta de Pack Up + Go

We are so happy to hear you had a magical experience on your Pack Up + Go trip! The stress of the surprise can be a hurdle especially as the usual planner, but we're glad we were able to reassure you + give you such a great trip! Thank you so much for sharing your experience with us!

Avaliado com 5 de um total de 5 estrelas

The fact that I didn't have to book…

The fact that I didn't have to book things like airfare, hotel, car rental and other tedious things made the trip more enjoyable.
That way we could focus on enjoying our time and exploring.

26 de maio de 2025
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Resposta de Pack Up + Go

That's our whole goal! When you're traveling, you want to remember the best moments of your trip, instead of how frustrating it was to plan. Leave the logistics to us so you can focus on taking in the city + making lasting memories :) The extent of your worry should be how much room in your suitcase to leave for souvenirs! ;)

Avaliado com 5 de um total de 5 estrelas

We had an issue with our hotel room…

We had an issue with our hotel room a/c. We contacted Pack Up + Go. They were able to get answers when we couldn't. Their customer service is AMAZING. We had a great time. We highly recommend using them. We look forward to planning another trip!!!!

27 de maio de 2025
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Resposta de Pack Up + Go

A round of applause for our customer service team! If there's ever an issue during your trip always feel free to reach out to our Travel Support Coordinators! They are available 24/7 and are ready to help with whatever comes up during your trip so you can relax + focus on making memories! We can't wait to be apart of your next adventure :)

Avaliado com 3 de um total de 5 estrelas

Nice getaway with friends

New Orleans!
We had a great time as we knew we would. That being said I think there are things that could have been done better.
If there is a direct flight no matter what airline we should be asked if we want it on a budget airline instead of having a layover. We could have flown across the country to a better weather destination for the time spent not flying direct.
We went on Memorial weekend and for holiday getaways you should reserve flights and hotels sooner especially when we booked our trip back in November since holiday flights and hotels cost more doing it only 30 days out probably left us with less money for other things.
We were booked on 4 walking tours…2 of them in one afternoon that were in the same neighborhood with one having the cemetery and the garden district and the other was beignets with the garden district. We cancelled the second one of that day feeling it was too similar. The other 2 tours during our trip …coffee and killers and the cocktail tour were great!
We had reservations for dinner at 3 restaurants with one being 5 or 5:30 which is too early! Dinners should be around 7 or 7:30 or we should be asked a timeframe of what we prefer. We did change all of our reservations and only went to one original restaurant. I feel like you should make one reservation at a hard to get in restaurant because we can’t get in some places due to trying to reserve the day of or one day ahead including casual places. The list of suggestions for food, drinks, shops and things to do in our package was great to have!
As far as your hints we received 7 days before a couple of them never made sense. You said we needed close toed shoes but we did not. Perhaps comfortable walking shoes would have been a better hint. You said we could be on the water if we wanted and to bring waterproof clothes…again that made no sense. What did we need close toed shoes and waterproof clothing for???
Our hotel was great and had a nice lobby bar and all employees were wonderful!
Overall I enjoyed the trip but wish a few things were planned better and more thought out.

21 de maio de 2025
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Resposta de Pack Up + Go

We're so glad you had an overall great trip together, even with the road bumps along the way! With that though, it sounds like we may have dropped the ball a little in regard to some aspects of your trip. If you want to discuss your trip in greater detail i.e. how your budget was allocated, why some activities were booked, your packing list, etc, feel free to email or call us so our Travel Support Coordinators can dive into your trip a little deeper! :)

Avaliado com 5 de um total de 5 estrelas

A great surprise

Pack Up + Go picked a place for us that was surprisingly well tailored to our wishes. We hadn't known the destination well enough to even consider on our own. We enjoyed the activities planned, the natural beauty around us, and the architecture we saw. The best thing was their attentive help to get us alternate plane tickets when our airport to get us home shut down just as we drove there. It would have been much harder or us to do it ourselves.

16 de maio de 2025
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Resposta de Pack Up + Go

That's what we're here for! It can be so frustrating to try + handle flight delays/cancellations while on your trip. Let us deal with that stuff so you can get to making lasting memories! We would much rather handle all the logistics for you so you can actually relax + enjoy the time spent together! :) Isn't St Augustine just a gem?! Where are we going to send you next time?

Avaliado com 5 de um total de 5 estrelas

A WONDERFUL EXPERIENCE - HANDS DOWN!

We’d nit-picked and flip-flopped for TWO HOURS, just trying to come up with a girls’ (2) getaway - decided to try P/U&G - and from the moment we booked with you, it’s been an absolutely wonderful experience! Even the ANTICIPATION of the surprise reveal of our destination had us excited *weeks* before we left!!
Having YOU pick, plan and provide ongoing support for our trip was a unique and carefree experience. The weather updates, packing tips: super-helpful (we waited until we were on the way to the airport to open our Reveal envelope) - SO FUN!! In fact, we developed a following on FB, of friends throwing in their guesses of where we’d be going - and then following our adventures once we arrived! FACE IT, women generally are the Cruise Directors of any trips (for family, office staff, ourselves) once we become adults - and being two retired youngish grammas with time to spare, we wanted to go somewhere we’d never been, try new things, have unique experiences … WITHOUT having to micromanage all the details — and BOY - you guys DELIVERED! From planes, trains and automobiles - to shuttles, trolleys and even a sunset cruise in a schooner/tall sailing ship - to incredible foods and treats (Portland Maine is Foodie Paradise!) - we did it all! Our hotel was wonderful (clean, comfy and spacious with breakfast included), your restaurant reccos were excellent, even having our Uber account pumped-up and ready was a blessing. You even issued a refund for fees not booked. Who does that?!? We had an emergency arise, so needed to reschedule the entire trip last-minute for the following week; thanks to your insurance option, all was handled within moments - rescheduled less than 24 hrs later in the most pleasant manner. Thank you! O’Hare airport didn’t get our bags on our flight - you contacted us before the airline did - and, again, unflappably pleasant and ON IT! Bags came in on next flight and you even got us reimbursed for our bag fees from the airline - noiiice!! And every text sent to you was responded-to in minutes. SO REFRESHING to experience good old-fashioned attentive customer service again! SO, not one complaint - and bringing us to the Atlantic Northeast - that wasn’t even on our radar when WE were trying to figure out where to go! Thank you!!! It was amazing - and fun - walkable, unique - and more things to do than we had days to enjoy them in! We’re already trying to clear our schedules for another P/U&G adventure this summer!! Excited to learn we’ll get a discount, too, for having this trip in our account.
You people ROCK!!

29 de maio de 2025
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Resposta de Pack Up + Go

WOW! What a review! Thank you so so much for all these kind words! While we'd like to be humble, we do have to brag a little about our wonderful customer service team ;) They are always on it to provide immediate customer service for our travelers because traveling, let alone surprise travel, is daunting! We always prioritize our traveler's communication because we never want you to feel unheard or left in the dark. As far as Maine, isn't it so amazing?! Also...as a woman owned/operated business...we tend to agree ;) women are the cruise directors of travel most of the time! We're so glad you had such an amazing experience with us + can't wait to send you on another memorable trip!

Avaliado com 5 de um total de 5 estrelas

Surprise! Portland, Maine

Our surprise trip to Portland, Maine was a slam dunk! MAINE - much less Portland, would have never even been a blip on our radar. While trying to decide where to go for a girls getaway, we nitpicked our way into indecision on ANY destination ... but once we found Pack Up and Go, their magic ability to widen our horizons was the best decision! Without their insight and comprehensive planning, we'd have missed an incredible getaway! We had to postpone our trip by one week, but with the added insurance, they were able to reschedule everything. Each day was so much fun - we found all of the lists to be so helpful, especially since we knew nothing about this location. Our luggage, unfortunately, got separated from us in Chicago, and Pack Up and Go knew about it even before we did! They coordinated the arrival of it at the airport, and although we could have had it delivered to the hotel we decided to pick it up. They let us know when it arrived, and where it would be for pickup. Our hotel was awesome - rooms were huge and really clean. Staff was friendly and our rooms were serviced perfectly.
Breakfast was included, along with lots of choices. We had dinner reservations at one of the local restaurants within walking distance, and we're given a $100 gift card. There were 2 other places that we had reservations for, but we ultimately canceled them as the times were too early and would have cut into other activities. Highlight of the trip was a sunset cruise on a Schooner! We had a question on the last day, and our text was responded to within a minute! We will definitely book another trip with Pack Up and Go in the near future, and have no doubt that it will be just as great as this trip was! We can't recommend this company enough - they are awesome!

26 de maio de 2025
Avaliação não solicitada
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Resposta de Pack Up + Go

Oh my goodness! We're so glad you had such a great time on your trip even with the luggage bump that happened! Portland Maine is such an amazing city + people don't realize it! We know that travelers are sometimes reluctant to add our Peace of Mind Assurance, but it DEFINITELY comes in handy when unexpected situations come up that impact your trip! Ultimately, even though we planned your trip, you still have control over your itinerary! If you want to change your reservation times or cancel them, we're more than happy to help! We want to make your trip as memorable as possible, so we'll handle the logistics while you enjoy the city :) Should we try the other coastal Portland next time?!

Avaliado com 5 de um total de 5 estrelas

This was a fantastic experience

This was a fantastic experience! The tours, museums, caffe suggestions, dinner reservations.. all of it.. SO GREAT! I would just want to tell other pack up and go explorers that we were not sure how much of our food was being covered so just expect that extra expense. Overall SO FUN and I will definitely be signing up again!

22 de maio de 2025
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Resposta de Pack Up + Go

We're so glad you enjoyed Nashville! Isn't it just the most fun city for history + music?! Yes, that's definitely true regarding our traveler's food expense! Typically, if there is money left in your budget, we use those funds for trip “add-ons,” such as restaurant or rideshare gift cards. We recommend travelers chose a budget they're comfortable with, knowing that meals will, most likely, be an out-of-pocket cost. BUT! If we have extra room in your budget, we'll definitely throw in a gift card to your dining, but unfortunately, we can't guarantee it!

Avaliado com 4 de um total de 5 estrelas

Super-fun time was had by all

Super-fun time was had! We all enjoyed the tours and restaurants that the team selected. Your response time to our inquiries was always quick and efficient.

One suggestion would be to ask if we would like early or late seating/dinner reservations. Ours were made each night at 5:30 or 6pm which we found too early, especially with our tours.

26 de maio de 2025
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Resposta de Pack Up + Go

I'm so glad you had such a great time on your New Orleans girl's trip! We definitely strive to make sure our travelers are responded to clearly + quickly because surprise travel can be daunting! We want our travelers knowing there is a real person at the other end of the phone ready to help with whatever, to make you feel heard + that we have your back :) If you travel with us again, feel free to text or call or email us while you're on your trip if you'd like to switch your itinerary around. Dinner reservations are definitely something we can change last minute!

Avaliado com 5 de um total de 5 estrelas

Mother/daughter/sister trip

My sisters and I had a great time in our recent trip to San Diego!! The planning to free time ratio was great for hitting the highlights but still getting to explore. All of the restaurant reservations and recommendations were stellar!

27 de maio de 2025
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Resposta de Pack Up + Go

Isn't San Diego just heaven?! We're so glad you had such a fun sister trip + that you could actually enjoy the moment instead of worrying about the planning aspect! We always put destination secrets, information, and curated recommendations inside our travelers surprise envelope so they can navigate their destination like a local! Where to next? :)

Avaliado com 5 de um total de 5 estrelas

Great getaway

My husband and I had never visited Ann Arbor Michigan before. The trip we received was a road trip with a destination stop in Toledo Ohio with a list of things to check out including museums! Everything was wonderful from the place we stayed, to a private hot tub, to a lavish dinner! No stress involved on our end. I do it over and over again

26 de maio de 2025
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Resposta de Pack Up + Go

We love when the surprise destinations hit home! That's part of the fun of handing over the planning, you get to go somewhere you might not have thought! We're so glad you had a great time + can't wait to plan another getaway for you in the future!

Avaliado com 5 de um total de 5 estrelas

Pack Up + Go was amazing

Pack Up + Go was amazing! They did a great job making our girls trip so much fun. They responded to our questions quickly. Great at communication on packet material, reservations were way better than expected. The list of recommendations was spot on to our groups interest. So much fun! We will do it again!

19 de maio de 2025
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Resposta de Pack Up + Go

Isn't Scottsdale just the best for a girls trip?! We're so glad you ladies had a great time, even with the hotel bumps along the way! We always do our best to be prompt with our communication, because we never want you to feel left in the dark or unheard while you're on your trip. We have your back from trip start to finish! We hope you girls made lasting memories + even longer lasting tans from your few days in AZ. I know it seems impossible, but our trip planners will be sure to top this trip next time you travel with us :) Should we make it an annual thing?!

Avaliado com 4 de um total de 5 estrelas

Sedona experience

Good weather. Disappointed in the resort as it was under construction. 3 of the five pools, spa and restaurants were closed. The rooms were nice. Would like to have been closer to the downtown area. We spent a lot of money on Ubers.

18 de maio de 2025
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Resposta de Pack Up + Go

We're so sorry about the unexpected hotel construction, we know the hotel worked with us to offer you a slight refund but still not how we want to start your trips! We chose this accommodation in hopes to get you the common space you asked for, but definitely understand wanting to be closer to downtown! We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

These folks understood the assignment…

These folks understood the assignment and nailed it! They sent me to somewhere I had never heard of in a state I had never been to and I loved every minute of it! I had no idea that Ohio held some of the most beautiful scenery I've ever experienced. My absolute favorite part was not having to worry about making all of the bookings and researching the places to go. It was something I could keep off of my mind while dealing with life but also look forward to. I will definitely be booking again.

14 de maio de 2025
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Resposta de Pack Up + Go

We love to hear it! Another traveler completely taken aback by the beauty of a destination you never would've thought to go to before :) That's the best part about surprise travel on our end, watching a traveler experience these destination gems for the first time! With that, we totally agree! Let us handle the planning part so you can just focus on experiencing everything! :) Thank you so much for letting us know about your experience!

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