I did not receive my shipment even though USPS marked it as delivered. I expected a hassle and no real resolution. Paleovalley was very responsive, offered suggestions and then made everything right.... Ver mais
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Veja o que dizem as avaliações
100% Grass-Fed Bone Broth Protein in Vanilla is fantastic! The ingredients are clean, and the quality is excellent. I’ve been really impressed with the product overall. On top of that, their customer... Ver mais
A empresa respondeu
Everything I’ve bought from them is wonderful. Amazing outstanding ingredients. Taste extremely good. Just got the meat sticks and I can’t stop eating them. Golden, milk is amazing. Delivery was fast... Ver mais
A empresa respondeu
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers... Ver mais
A empresa respondeu
4,2
Muito Bom
616 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was promised the product would arrive in 3 days
I was promised the product would be in my hands in 3 days. 6 days and nothing
22 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you for sharing this. I’m really sorry your order has taken longer to arrive. You should never have to wait past the timeframe you were given, and I understand how frustrating that is. This isn’t the experience we want for you. Please reach out to our support team with your order number so we can look into the delay and make it right for you right away. We truly appreciate your patience and the chance to fix this.
Absolutely love it all!
Absolutely love all of the PaleoValley products we have tried- superfood bars, meat sticks, electrolyte powder, and Bone Broth protein powder! They are all yummy and super clean ingredients! The subscription makes it easy to keep our snacks stocked but is also extremely easy to make changes to your order each cycle (including the ship date or frequency so you are not stuck ordering products you don’t want or need). Autumn is a mom on a mission and I trust her products!
22 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for this amazing feedback. It means a lot to hear how much you’re loving the superfood bars, meat sticks, electrolytes, and our Bone Broth Protein. We work really hard to keep our ingredients clean and our products something you can feel good about, so your kind words truly make our day.
We’re also glad the subscription has been easy for you to manage. Flexibility is important, and we want you to always have exactly what you need without any hassle.
Autumn’s mission is at the heart of everything we do, and it’s wonderful to know that trust comes through. We’re so grateful to have you as part of the Paleovalley family and are always here if you need anything.
Golden Milk The New Gold Rush
40 years of caffeine addiction broken in 3 minutes. This product is amazing. I’ve tried 3 other mushroom based teas/drinks and they are all disgusting. Golden milk not only tastes great, it has an energy effect that is beyond anything I could have ever imagined. I initially designed my auto ship for 1 bag every 2 months and just changed it today to 2 bags per month. Can’t get enough. Thanks Paleo Valley.
19 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this. It means a lot to hear how much Golden Milk has helped you and that it’s become such a positive part of your routine. We know how tough it can be to break a long caffeine habit, so hearing that this made such a difference for you is incredible.
We’re thrilled you’re enjoying the taste and the energy boost, and we truly appreciate you updating your subscription. Thank you for being part of the Paleovalley family and for taking the time to leave such a kind review.
If you ever need anything, we’re here for you.
Paleovalley offers subscription based
Paleovalley offers subscription based, repeat orders. I would have claimed a 30% discount subscription offer if the purchase agreement was that products never shipped without a confirmation response /email. I don't like anything fully automatic without a confirmation on my end. You can change the shipment date but its too easy to miss their auto email.
18 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for taking the time to share this feedback. I truly understand wanting full control over every shipment and I am sorry if the renewal reminders were easy to miss.
Our subscription program does send an email before each order renews, and customers can adjust dates, skip shipments, or cancel anytime through their account. While we are not able to require a confirmation before a shipment goes out, your feedback is important and helps us continue improving the experience.
If you ever need help managing your subscription or have questions about upcoming orders, our team is always here to support you at support@paleovalley.com. Thank you again for sharing your experience with us.
Great product, terrible support
Great product. Terrible support. That’s it.
12 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi Brant,
Thank you for taking the time to share your feedback. I’m truly glad to hear you enjoy the product, and I’m equally sorry that your experience with shipping and communication has been frustrating. You deserved a smoother and more predictable delivery process.
Our team did work closely with you throughout your order timeline, including checking charges, providing tracking, looking into the delivery photo, arranging a full reship when we learned the first package was likely stolen, and adding instructions for the driver. I can see how it would still be disappointing when those delivery notes weren’t followed and the carrier didn’t ring the bell. That part is absolutely on us to improve.
We genuinely appreciate you calling this out, and we’re actively working with our fulfillment partners to reduce issues like this. Your feedback helps us do better. If you decide to give us another try, we’ll be here to help and make sure your next experience is a better one.
Thank you again for sharing your thoughts.
They sent the wrong flavor of beef…
They sent the wrong flavor of beef sticks (simple and easy human error) when contacted via email (simple and easy to find contact form on their website), they sent immediate communication back of when to expect a response. They are correcting the order with no work to be done on my side and , as a bonus, I get to try the flavor they accidentally sent!
8 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you for taking the time to share this. We’re really glad the contact process felt simple and that our team was able to get back to you quickly. Mistakes happen once in a while, but we always want the fix to be easy on your end. We hope you enjoy the extra flavor you get to try. If you ever need anything, we’re here for you.
My husband and son absolutely love the…
My husband and son absolutely love the meat sticks. We’ve ordered them so far four times since August one of the orders was a double order they eat to each a day so you can imagine how many I need to purchase. Great product and amazing customer service that fixes issues very quickly.
14 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this. It makes us really happy to know your husband and son love the meat sticks and that they’ve become such a regular part of your home. We appreciate you coming back to us again and again. And thank you for the kind words about our customer service. We always want to make things right as quickly as possible. We’re here anytime you need us.
I’ve ordered from here multiple times…
I’ve ordered from here multiple times and really enjoy the quality and taste of all of the flavors. I’ve shared with many friends and family who all enjoy it as well. I once had one small issue with just one bag in the order, but customer service was very friendly and shipped out a replacement very quickly and easily. I definitely recommend this for anyone looking for a tasty and healthy treat, they are delicious!
13 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this. It means a lot to hear that you’ve enjoyed all the flavors and even shared them with your friends and family. We’re also really glad our team was able to help quickly when you had that one issue. We always want things to be easy and stress free for you. Thanks again for the recommendation and for being part of our community. We’re always here if you ever need anything.
Great Service
The product arrived within days of my order, My husband loves them and says they taste great. Very happy with the product.
8 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for taking the time to share this. We’re really glad your order arrived quickly and even happier to hear your husband is enjoying everything. It means a lot to us to know the product is hitting the mark for your family. If you ever need anything or have questions, we’re here for you.
Awesome service
WOW! Great response. I requested an order just a few days ago and "BAM" here it is today! What awesome service! These people are on top of it!
10 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this! We’re thrilled to hear your order arrived so quickly and that you’re happy with the service. We’ll be sure to share your kind words with the team—they love hearing feedback like this. We really appreciate your support!
Beef sticks
Easy to order, fast delivery, great customer service. Bought 6 different types (beef,venison,pork,chicken) all very tasty, very satisfied.
6 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for your kind words! We’re so happy you enjoyed the sticks and had a great experience from start to finish. We’ll be sure to share your feedback with the team—it means a lot to us. We appreciate your support and hope you enjoy every bite!
Annoying, repetitive commercials
Every time I go on Youtube I see their commercials on video after video. I am so sick of hearing their name, I would never, ever buy their product.
And the idea they are running a special with a special price, but it's been running forever is insulting.
10 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi there,
Thanks for taking a moment to share your thoughts. We know our ads show up often, and that can get tiring. Our goal is to reach new customers and share what makes our products unique, but we understand it is not for everyone.
We appreciate the feedback and will pass it along to our marketing team.
Warm regards,
The Paleovalley Team
Had an issue with a recent order
Had an issue with a recent order. Described the issue and Customer Service replied right away and expedited a replacement. Can't say enough good things about Paleovalley 👍
30 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi there,
We’re so glad our team was able to make things right quickly for you. Thank you for giving us the chance to fix it and for taking the time to share your experience. Your support means so much to all of us here at Paleovalley — we’re happy to have you as part of our community!
Warm regards,
The Paleovalley Team
Amazing customer service support
Amazing customer service support. They really stand by customer satisfaction. They answered and solved my issues right. I keep going back to order their products.
The protein bars are amazing. As well as the chocolate and salted caramel collagen.
I’m yet to try the beef sticks.
8 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi there,
We’re so happy to hear that you’ve had such a great experience with our support team and that you’re loving the protein bars and collagen! Thank you for trusting us and for coming back for more — that means a lot to all of us here at Paleovalley. We can’t wait for you to try the beef sticks next; they’re definitely a fan favorite.
We truly appreciate your kind words and continued support!
Warmly,
The Paleovalley Team
Outstanding customer support …
This company is a great company with amazing products and their customer service is off the charts! I highly recommend their products. It’s hard to find good products that are grass fed and high quality. That being said I did have a bad batch of the meat sticks and they replaced them promptly. They have went above and beyond to make my experience great! Thank you!
4 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi Melissa
Thank you so much for your kind words! We’re truly grateful for your support and understanding. It means a lot that you took the time to share your experience. We’re so glad our team was able to make things right with your order and that you’re enjoying the products.
We put a lot of heart into sourcing and creating high-quality, grass-fed options, so hearing that it’s making a difference for you really makes our day.
Thanks again for being part of the Paleovalley family! 💛
Rancid beef sticks
We ordered a 3 pack of their beef sticks. They were fine but expensive. We were eating them slowly so they'd last. Well they went rancid long long before their expiration date and were we're unable to eat probably half our order. So so much money wasted.
Their customer service team did zero to make it right except offer a 10% discount that's on their website already.
Will not be purchasing again from a company who doesn't stand by their product.
3 de novembro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi Sioux,
Thank you so much for sharing your thoughts with us. I’m really sorry you had concerns with your order and completely understand how frustrating that can feel.
We weren’t able to locate any previous emails about this, so we’ve requested a few more details on your account to make sure we can take care of you properly. We truly want to make this right and are here to support you every step of the way.
Once we have the information, we’ll be happy to work on a solution that feels fair and makes this right for you. Thank you so much for your patience and for giving us the opportunity to help.
Warmly,
Great tast and value!
I'm an 80 year old woman trying to lose weight by intermittent fasting so I got three flavors of these Paleo meat sticks and I'm absolutely blown away! I've never eaten "grass fed" beef before so wasn't sure I would like the taste. But I'm very, very happy with my purchase and these will be my go-to meal/snacks for the duration. They are scrumptious!!!
29 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Hi Mary,
Thank you so much for sharing this, and wow - we’re so happy to hear you’re loving the beef sticks!
It’s wonderful that they’ve become a go-to for your intermittent fasting routine. We’re thrilled you gave grass-fed beef a try and that it’s been such a delicious fit for you. Your kind words mean the world to us!
I am very pleased with Paleovalley…
I am very pleased with Paleovalley customer service. The problem was resolved quickly and easily. The bone broth protein is excellent, and I can see results!
31 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this. I’m really glad to hear our team was able to help quickly and that you’re loving the Bone Broth Protein. It’s wonderful that you’re already seeing results and we’re so grateful to have you as part of our Paleovalley family!
Excellent, Efficient Customer Service!
What made my experience great was the immediate response to my inquiry regarding my tracking order. The response was less than 30 minutes. Biljana, the representative that contacted me had already looked into my order and saw that it indeed was delayed. Instead of me having to wait any longer she sent a new order to me immediately which I received within a day. What also made my experience great was, she gave me a coupon code for my next online order. This is excellent customer service! Immediate response time, looking into the problem, fixing the problem, and offering something for the trouble. I could not ask for anything more. Very happy customer of Paleovalley! The company is doing well in the area of customer service, excellent products, and real live people responding to customers' needs immediately. Thank you for this!
27 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing your experience. It makes us so happy to hear that Biljana was able to jump in right away and make things right for you. She’ll be so touched to know her care made a difference.
We’re truly grateful for your kind words and so glad you’re part of the Paleovalley family!
Positive Changes
The product details help me balance out my overall health goals.
I continue to add products regularly.
I am seeing and feeling physically better each month.
30 de outubro de 2025
Avaliação não solicitada
Resposta de paleovalley.com
Thank you so much for sharing this. It’s wonderful to hear that our products are supporting your health goals and helping you feel better each month. We’re so happy they’ve become a part of your wellness routine and truly appreciate your continued support!
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