Palmers Group Avaliações 

I have been working wit
Chloe Devlin
Sales Advisor for Peugeot and i must tell that i am very impressed with her work and how fast resolves my queries .
I always ask for her because i know i ll get fast response and solution.
Thank you Chloe

Stay Away Everyone! They tell more lies than a politician. The salesman is Faizan and the manager is Hiren (not sure if I have spelt that correctly).

At first we were delighted and signed-up on the day with £500 deposit and 0% finance on a new MG4. But then things turned sour. "your car will be ready early next week" .... "the ceramic paint treatment is now done"...."the car is having it's PDI now" ... "the car won't be ready until Thursday, I'll call you" no call ..."ah, the car has a safety recall and needs software updating, and that takes a long time" the alarm bells were well and truly ringing in my head, so I asked them to confirm if the car is definitely the latest model with 18" wheels and white roof... ."yes, 100% it is the latest car" ... "your car can't be ready in time for you but I can get another one that can be ready" ... "it's got a black roof and 17" wheels" ... I replied 'no' we want the latest version, the one we ordered ... "you can't have that, we haven't got one" ... where is the car I've bought? ..."it's in the compound" ... so it's not even been in the workshop to get ready? .."we can get it here today and get it ready. It has 17inch wheels and black roof"... but that's not what I bought! ... "did you ask at the time you paid the deposit? it is the 2023 model, it was manufactured in May 2023" ... The end of the story is there was only ever one car, it is the older model. They never took it to the workshop to prepare it nor did they mention it is the older model at the time of paying. They misled us then lied and lied and lied.

We cancelled the deal and went to Glyn Hopkin, Milton Keynes. The experience with Jude was a delight and the deal done on a new MG4 without any hassle.

The experience I had with Palmers, Walford, today could not have been better! There was a problem with my tyres and I phoned up in the morning and was dealt with great courtesy by Nick, who suggested a time I should come in. I visited and Nick recognised me from the call, before the issue was dealt with and the situation with my tyres was explained by another member of staff, who was also extremely polite and knowledgeable. My thanks go to the Palmers team for their excellent service.

Contacted them via the contact page on their website, was rung back within 30 minutes by a car salesman. I explained I wanted to talk to the Mitsubishi service desk. I was told they’d ring me back within an hour. I’m still waiting two days later.

We bought a wonderful Nissan Juke from Palmers MG this week and the service we received from Sean Williams was excellent. He helped us every step of the way with making our first online car purchase into an easy transaction. Sean also assisted us with taxing the car and he gave us excellent advice regarding the insurance and MOT and he was available to help us whenever we called him.

STEER CLEAR. The salesman I dealt with kept disappearing and couldn't seem to make any decisions.
I was most disappointed as I had driven a long way on the basis of having a good experience on the phone with Sebastian who unfortunately works on the Jeep side of the business and not Alfa Romeo.

Just brought my first car of Matt Hipkin! He was fab told us everything we needed to know. A very genuine and kind seller. Much appreciated:))

Excellent service from Sean at the Hemel Hempstead branch. He wasn't pushy, he was nice from the beginning rather than being more interested in the sale and without doubt the best car salesman I have ever dealt with and we had fun while doing business. He got the pricing right first time, the other three MG Garage were a long way off on price and could only match it after showing Sean costing.
Sean helped me with sorting out the transfer of my private number plates with the DLVA .He also delivered the car to my house, Will definitely be coming back to Palmers when I need to trade in my Citroën, and that's a direct result of the customer care we had from Sean

DO NOT buy a jeep from here. Since paying full for my jeep compass, I have received nothing but closed doors, terrible communication and lies from both the salesman and the service team. Timelines are misconstrued (and much longer than anticipated for a verified used car). Car had no MOT when I test drove it. Original timeline of 6 days was extended to 4 weeks due to a missing part. Service history was lost, and then not replaced (even though confirmed at test drive that it was full and in the vehicle). There have been so many lies and miscommunications from the salesman in this process that I have activated an ombudsman complaint. Complaints process is terrible. I have had to actively call up to 50 times just to receive a response, even after emailing multiple times to maintain a consistent line of communication. I am completely at my wits end with this process, and even after all of that the car had to go back in for a service AFTER receiving it as there were so many problems (that were apparently already solved - not). DO NOT WASTE YOUR TIME, there are people who deserve your time and money, this company is NOT. (addendum - car was paid for in full on 29th April, and I am STILL in conversations as to recovering some of the costs/price and service history conversation is still not rectified.)

Do yourself a favour, DO NOT BUY A CAR FROM THIS COMPANY. My experience with Palmers Hemel Hempstead was terrible from the beginning, the customer service was poor to say the least, Harry the salesman was the worst person i have ever dealt with. After paying for the car, I was never advised when it was going to be ready for collection since they promised to do full service and MOT for the car, sent several emails to no response. Managed to get hold of the manager after a week or so who then gave me a date. Went to collect the car on the day and I was told it wasn’t ready, waited the whole day since I had travelled from far. When the car was ready, I was told everything from service to MOT has been done including the health check but none of the documents were give to me to show proof of this. Realised after a couple of days that the MOT wasn’t done and they lied to me, I called them and they said they thought it was done but the salesman Harry made a mistake. Later on noticed that the air conditioning system and windshield washer system both do not work, called them and they blatantly told me they do not deal with any faults and I have to go though the warranty company, which I did in hopes that the issues will be resolved. Got a quotation from a local garage that both these things would cost nearly £1000 and the warranty company told me I have to pay that myself because the faults are not covered in their policy, mind you this is a car I bought recently meaning I was sold a faulty car and the MOT is due soon as well. I’m willing to take legal action under the consumer rights act (2015) until they resolve this. I regret buying from them. Worst experience.

Booked my van in for a service a couple of weeks ago at Palmers Citreon Watford and was told that it needed a new offside headlight assembly which I booked in for today the 14th July, I was told to have the van in for 8.00am which I did, also I told the service department rep that I was hiring a car from enterprise down the road and I would have to drop it off later when I pick my van up, I went to pick my van up at 16.30 and was then told on arrival that it would now be done on Monday because it was in a queuing system, none off this information was ever explained to me at any time, I was told that's just the way it is, so basically my company has had to pay for a hire car because we couldn't get a van for the day and also pay fuel and excess insurance fee and my van has not even been started on, they didn't even have the courtesy to let me know before I even arrived,there answer was can't you just extend the vehicle hire which I explained I couldn't because the Vehicle I had hired was a 2 door car and my van is a mid range van which had all my tools in which I need for a job tommorow, I was then told its up to you if you leave it here or take, I took the option off having the van back as I would be unable to complete my jobs tommorow and also the hire company down the road didn't have any vans which was the reason I was given a car, the garage knew I was desperate to get the van the quickly as I had phoned them the day before to see if they could do it first thing but was told they had 2 waiting Services booked In, I've found the staff in there to be generally rude and very matter of fact about issues with the sort of attitude off if you don't like it you know what to do, Palmers would do well to to try and employ people that could communicate things better and show a level off people skills being that they are dealing with the general public, my company will be pursuing a claim for loss off time, and hire vehicle costs due to the sheer incompetence off the service department at Palmers Citreon Watford, there seem to be more bad reviews than good on this group and it's not hard to see why.

Please read reviews in future which I wish I'd done,I would certainly never entertain buying a vehicle off this lot.

If I could give zero stars I would.

My daughter bought a car from them, and this was her first car. She had her driving test booked, and was taking the test in her car. Before we bought the car we were told, it would have a full service, an MOT and a health check. Despite me asking several times for a copy of what work had been done, I didn't receive it. When we collected the car we asked for the service book to be stamped, it wasn't until we got home we noticed the service book had been dated 2/3/2023, when it was the 13/05/20233, and none of the checks had been ticked like the rest of the book. I finally received a copy of the health check and noticed that it had an advisory on there, and that one of the tyres had a perishing side wall. how can they sell a car with an advisory on it, and not even bother to tell the customer! When I telephoned and spoke to Karl, one of the managers he told me that they wouldn't of fixed anything that was an advisory. The next day my daughter took the car out, which was only 8 miles away, and we were stuck at the traffic lights, as she couldn't get it it into any gear, I tried and I couldn't get it into any gear either, we were stuck there for 15 minutes before it finally went into gear. When we got home, the engine warning light came on. I phoned Palmers and I was told by one of the managers, these things happen, don't read too much into it! we had only had the car one day!! I don't expect to spend £6750 on a car and it to go wrong the very next day! The next day we went 3 miles down the road, the same thing happened, this time we were stuck in the middle of the high street. I phoned the AA, and they told me they thought it was the clutch, and towed the car to a garage. The mechanics couldn't even get the car into the garage, they had to push it in, and they said they could smell the clutch burning! When I picked the car up, as we drove it out of the garage, the engine warning light was flashing, we took it back to the garage, and they put the car on the diagnostic machine, and said it needed new spark plugs, which we had fitted, costing us more money. Two days later my daughter took the car out, went 8 miles, and then couldn't get the car in reverse, I tried, and I couldn't either. I then turned the engine off, put it in reverse, and turned the engine back on again. I took it back to the garage, they looked at the car, and said I needed a new gear box, I have told the warranty company and Palmers, but neither want to know. What an absolute disgusting ignorant company. They are total liars, they told me the car has been serviced, but it obviously hasn't, as the service book would have been completed, it had no anti freeze in it, and part of a service is to check it, the spark plugs needed replacing, had the car had of been serviced, they would have been checked. I have written to them, as under the sale of goods act 1979, they are breaking the law for selling us a faulty car, and the law says that they have to offer a full refund if a fault occurs in the first six months. I have given them 14 days to resolve this, but surprise surprise they have totally ignored me. I will now have to take legal action against this company, and I will be reporting them to Trading Standards. Avoid this company at all costs, otherwise you will be ripped off just like my daughter.

If I could give minus stars I would.

I am appalled with Palmers in Hemel Hempstead. I would like the public to know what sort of car showroom they are please.

They sold my partner a brand new car and the Salesman hid a scratch from her view. It was a deep scratch. When reported to the garage they were not going to repair it until she stumps up £300.00. They compromised and said they would do it at cost for £149.00. There was no offer of a courtesy car if they do the work. They gave her the third degree and said it was her fault. The car was parked outside the house on the drive and was not damaged by us or anyone else.

We both think it's appalling that they treat their customers in this way. Also there was supposed to be a dash cam fitted and my partner had to argue with them before they agreed to fit one. There was Service Plan even though we asked for it.

Sales man Dilan and Manager Jamie have been great they went the extra mile but had to refund my Deposit which I am very happy and they are very honest as a dealer thank you.

Diabolical. Service from Hemel Hempstead was horrendous I wish I never ever bought my car
From them! It’s made sure I’ll never buy a Jeep again.

My less than 3 yr old car which is still under warranty has a Radiator leak which resulted in me having to top up my coolant every 2 weeks…
Called Palmer Watford ( where I bought this car and also has a service plan with them) 2 times to resolve this matter .
First time I send the car they promised to do a diagnostic but did not do it instead they just flushed the coolant and top up with new coolant and told me there was no leak.
Second visit 2 weeks later again with the same complaint that my coolant has run out again and was told by their manager that radiator replacement is between £700-£800.
I reminded them that the car is still under warranty but the manager said it was highly unlikely that it’s a manufacturer fault and most probably external leak caused by stones damaging the radiator…how he came up with this by only doing a pressure check is beyond me.

As I don’t have the money to get a new radiator at that moment. I asked if there’s anyway they could check that the fault can be covered by my warranty. The manager said they have to open the front part of the car to
investigate and that would involve labour fee of between £200-£300. At this point he was very sure that “the fault is caused by external damage” and it’s not covered by warranty.

As I did not have the money I chose not to proceed… the “kind” manager adviced that I can just top up my coolant every week until I’m ready to replace the radiator..

I went to an independent garage for 2nd opinion and was told that there’s no way my radiator leak was due to external damage and was adviced to go back to Citroen as my car is still under warranty…

Decided to sent my car to a different Citroen Dealership for a 3rd opinion… they took my car found that my ABS system has failed and confirmed radiator leaks and there was NO DAMAGE . Parts were ordered and replaced within 24 hrs and no payment needed as everything was still under warranty.

I have cancelled my Service Plan with Palmer Watford and will never go back to them !!!!

The worst place to do a service! Had a van service and I checked the oil afterward. The oil was black. I called the mechanic and he started to argue with me. The manager can and said , this happens in diesel vans, what nonsense! I went to a local car service shop, that changed the oil and it was a normal brown color.

Have been trying to get a deposit refunded for a vehicle that could not be delivered a month after it was promised. Been chasing them since 3 months and they have just blanked me. Frustratingly unprofessional.

I have waited a while to give this review.

I bought a fiat Tipo from palmer's a year and a half ago now, summer of 2021, having seen the car on autotrader.

The first issue I experienced was all 4 tyres were different brands and tread patterns, and even though this isn't illegal, it isn't recommended by the DVLA due to dangers of hydroplaning. I would expect a dealer to refit the car with tyres of the same tread at the very least.

Second issue. Just after buying the car I noticed the passenger side door was a slightly different shade of grey (this was not visible in the autotrader advert nor was it visible when I collected from the dealership, as the car was parked in the shade). I raised this with the dealer, and they agreed to perform a paint correction. But this was a big red flag.

About 6 months on from my purchase, the warranty was no longer valid, and at this time my rear shocks blew their seals and the mechanic also noted my front passenger side coil spring was snapped. The spring was rusted at the break so this must have been the case for a while, likely before I bought the car.

All in all I had to replace the full suspension on the car in my 1.5 years of owning it, all 4 tyres, all of the brake pads and discs as well as perform a full service which identified that the dealer had definitely not serviced the car prior to the sale, as the car still had original spark plugs from 40k miles ago and a clogged cabin air filter.

Oh and I forgot to mention, I also noted the screen had a big chip right in the middle (2cm wide) and I get a check engine light every time it rains. This first happened when I bought it and I told the dealership but they said nothing was wrong.

All in all it seems like this car was in an accident, repaired quickly outside of insirance to cover up underlying issues and sold. This conclusion has been backed up by every mechanic I have spoken to.

Avoid this place like the plague.