Valerie Mason Avaliações 

89
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Ver mais

Avaliado com 5 de um total de 5 estrelas

Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at wo... Ver mais

Avaliado com 4 de um total de 5 estrelas

I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted... Ver mais

Avaliado com 1 de um total de 5 estrelas

Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" deli... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

89 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(89)

88 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

So I messaged asking if it would be…

So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not because of the ad. Because of the reply.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I emailed them because I ordered the…

I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted it. That's it, that's the whole story, but you don't get that anymore.

10 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The quality is very poor

The quality is very poor, and the color is terrible. Their website is misleading advertising. If you want to save money, never buy anything from this website.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very bad quality

Very bad quality, horrible color. Not what is shown in the website at all. More like bronze color and very bad finish. I asked for my money back and they told me I need to send it back and pay my international shipping, or they gave me only 10% back of what I paid, that was not little. It’s very bad, don’t buy it

24 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought the gold stack of 4 bracelets…

I bought the gold stack of 4 bracelets and one of the bracelets broke in less than 2 weeks. I emailed customer support and haven’t heard back about a replacement. Feeling very disappointed. will not be purchasing anything else from this company. Very poor quality.

24 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The jewelry was very slow in coming…

The jewelry was very slow in coming didn’t know it was coming from china!
It is very small in size spite size 9 ring
Couldn’t get the clasp to work on the bracelet, reached out to you and nobody ever got back to me on this matter

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honestly they are Gorgeous!

Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at work. The quality is great and I have been wearing them daily and don’t take them off. I do shower with them as I wanted to test out if they would tarnish. I can happily say they look great. I am not easy on my jewelry and I do chores on the barn and they have sustained the work. Very durable and just gorgeous.

10 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Package not Received

I only wished I had read some of the reviews before ordering from this company. I never received what I ordered and was referred to the courier, which was the USPS. Needless to say I still have not received the package and it’s nearing several weeks. Don’t see the point of the insurance since ValerieMason is not trying to give refund. I will never order anything from this company in the future.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I always check the clasp first

The clasp is the part I always check first because that's where cheap jewelry gives itself away. It's usually stiff or it feels like it's gonna snap. This one just goes click. Sorry. That's satisfying to me.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Company is not honorable and does not honor their word or product quality

I submitted a complaint and was told to send a email to an another contact to make sure my issue from my previous concern was addressed and it still has been no contact. The reply from the company was bogus to make it look like they’re trying to help when even after reaching out via the other email per their request. There’s still no communication, reply or resolve . This is will be getting reported to the BBB and filing a legal suit. It’s ridiculous it even has to go this route

17 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not a good color

Took a little longer to arrive than expected. They fit fine but wish I had got the silver color. I got the gold and it looks so fake. I’m embarrassed to wear them.

20 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware of Valerie Mason - Delayed, Delivered but Not Delivered

Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" delivery that I did not actually receive. I would NOT advise shopping with this brand! Very shady. At least if you purchase thru the TikTok shop and you don't receive your costume jewelry, TikTok with give you a credit.

14 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

So first thing

So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I kept looking at my own hand

I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.

26 de junho de 2026
Avaliação não solicitada

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