Still waiting for the remainder of my shipment. It’s been over a month now. I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are wa... Ver mais
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Veja o que dizem as avaliações
While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages. Not sure what happened to our orde... Ver mais
I ordered a number of different systems for work. Shipping was quick and the end results are amazing. We get compliments daily on how the room has transformed. I did have one issue with a bent piece (... Ver mais
Pamo makes closet systems that are simple, strong, and beautifully designed. The quality feels solid and the proportions are thoughtful. Everything looks intentional and streamlined, not bulky or over... Ver mais
Detalhes da empresa
Escrito pela empresa
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Informações de contato
Alemanha
- pamo-design.com
3,7
Bom
402 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Half my order arrived damaged
Half my order arrived damaged, and I could only use two of the shelves because they are too wide to fit the clothes racks side by side. I sent an email for return of the unusable shelves and have not received a response so that I can make the return.
16 de julho de 2025
Resposta da pamo. design
Thank you for your review. We are really sorry, that some of the parts arrived damaged. We already replied to your email and we are happy to solve this with you.
Best regards from the pamo. Team
Good System Overall
Nice finish on the metal, sturdy construction, appreciate the modular design, included hardware was helpful. Because no walls are built perfectly square it becomes a slight challenge to install - adjustability could be improved by increasing how many threads are on each pipe especially for getting the feet to touch the ground.
16 de julho de 2025
Awful customer service
Atrocious customer service experience. Average wait time for a response is 4 business days with multiple inquiries taking more than a week to hear back. When I first looked to purchase a rack, the unit that I wanted was not in stock. I inquired about which parts I would need to purchase from the DIY section and asked for a list, and the team sent me a response saying they could create a cart for me (and did not send a list of what I would need). I sent back a response, and their team did not get back to me until 10 days later, by which time I had fortunately noticed that the unit I originally wanted was back in stock.
After my purchase, I found that some hardware was lost during transit and I needed replacement items to be sent to finish construction. Though the team did eventually heed my request and send the items I needed, they took 8 days to get back to my request for the additional parts and confirm that they would send them.
Needless to say, after spending more than $1000 USD this is not the level customer service I would expect (I also previously worked as a web customer service specialist for a luxury brand).
In summary:
Aesthetics are great. Most materials are luxe and sturdy, but other items like the drywall anchors that come with the set are flimsy and do not hold up to the quality of the rest of the materials. The 'DIY' approach seems great in theory but you can run into issues with some items being too "one size fits all" as I discovered with some of the missing pieces. Customer service experience does not hold up in the slightest to the price point of the product.Overall I would not purchase from Pamo again.
7 de julho de 2025
Resposta da pamo. design
Thank you very much for taking the time for this feedback. We sincerely apologize for the delays and frustration you experienced. Your feedback is invaluable, and we’re committed to improving our response times and communication. Please be assured that this is not our standard as we aim to reply every request within a maximum of 48 hours on working days. We are really sorry that we didn't met this standard in your case. Please reach out if you need further assistance—we’re here to help.
Your pamo. Team
Missing all of the parts from 8…
Missing all of the parts from 8 separate boxes. Also; nobody has replied to any of my 5 emails.
A SCAM German company. Don’t BUY
1 de julho de 2025
Resposta da pamo. design
Hi Jason,
thank you for your review. We are sorry that your order arrived incomplete. As we have a high standard for our customer service I have immediately checked your issue and recognized that we have sent several replies to your emails. And as I can see, you have also replied already. We are happy to find a solution with you. Please let us know if you have any further concerns.
Best regards from the pamo. Team
Perfect Quality!
Really happy with what I got from Pamo Design. The build quality is solid.
Setup was simple, and everything fit together the way it should. If you're into no-nonsense, minimalist design that actually holds up, this is the kind of stuff you want in your space.
Will definitely buy again when I need more.
7 de julho de 2025
Great quality
25 de junho de 2025
Resposta da pamo. design
Hello Devika,
thank you for your review. I have checked you issue and recognized that we already replied to your email several times but never received a response from your side. We requested some further details in order to solve your issue as fast as possible. Maybe they were marked as spam by your email provider?
Could you please provide us a photo of all received parcels so that we can understand what is missing and wrong and find a solution? That would be great. We will be happy to find a solution with you.
Beautiful product at a great price
Beautiful product at a great price! They were just what I was looking for and very well made.
12 de maio de 2025
Excellent product and easy install
Excellent product and easy install! Looks great!v
26 de junho de 2025
Zero customer service
I contacted customer service several times in the past weeks and I never received a response.
23 de junho de 2025
Resposta da pamo. design
Thank you very much for your review.
We are currently receiving an unusually high number of inquiries.
As a result, there may unfortunately be delays in processing your request. We’re truly sorry for this — our goal is always to support you quickly, reliably, and with the best possible service.
We understand that you rightly expect a high standard from us — and we are committed to living up to that. All the more we regret that we’re currently unable to meet this standard everywhere as you’re used to.
We’re working hard to process all requests as quickly as possible — and we thank you for your understanding and patience.
Nothing has been resolved
Nothing has been resolved. They shipped me the wrong products. 3 weeks in and nothing. I’ve sent over 30 emails with 3 responses in a 3 week period. The worst customer service/product I’ve ever received.
5 de junho de 2025
Resposta da pamo. design
Thank you very much for your review.
We are currently receiving an unusually high number of inquiries.
As a result, there may unfortunately be delays in processing your request. We’re truly sorry for this — our goal is always to support you quickly, reliably, and with the best possible service.
We understand that you rightly expect a high standard from us — and we are committed to living up to that. All the more we regret that we’re currently unable to meet this standard everywhere as you’re used to.
We’re working hard to process all requests as quickly as possible — and we thank you for your understanding and patience.
Missing components and no response from…
Missing components and no response from the support team.
Free standing racks are flimsy,
16 de junho de 2025
Resposta da pamo. design
Thank you very much for your review.
We are currently receiving an unusually high number of inquiries.
As a result, there may unfortunately be delays in processing your request. We’re truly sorry for this — our goal is always to support you quickly, reliably, and with the best possible service.
We understand that you rightly expect a high standard from us — and we are committed to living up to that. All the more we regret that we’re currently unable to meet this standard everywhere as you’re used to.
We’re working hard to process all requests as quickly as possible — and we thank you for your understanding and patience.
Easy to put together and beautiful…
Easy to put together and beautiful results!! Wish I could up the before and after video
15 de abril de 2025
Went together quickly!
A couple of the pipe threads weren't finished cleanly. it made them hard to assemble. everything else worked great. I was able to complete a walk-in closet in a couple of hours
14 de maio de 2025
Wrong item sent and never sent a return…
Wrong item sent and never sent a return label. Highly disappointed…would not recommend.
27 de maio de 2025
Resposta da pamo. design
Hi Amanda,
thank you for your feedback, I have checked this issue and recognized that we have send out the correct item already. Additionally you have received a return shipping label via email. Could you please check your inbox (also the spam mails) and see if you received it? If not, please get back to us via email so we can send it out again.
Best regards from the pamo. Team
The shelves are awful
The shelves are awful, cheap, flimsy and not worth the cost. Really disappointing.
27 de maio de 2025
Resposta da pamo. design
Thank you for your feedback. This is not how the shelves are supposed to be. Please send us an email with more details to support@pamo-design.de.
We will check this then in order to find the best solution. We are looking forward to your message.
Best regards from the pamo. Team
Very good closet solution!
27 de maio de 2025
I got the henry x pamo open dresser
I got the henry x pamo open dresser. If doing a collab it should be what is shown. With the extra piping under the shelves. I understand you upgraded your shelving system but I bought it with the intention of having the look of old instead of new.
20 de maio de 2025
Resposta da pamo. design
Thank you for your review. We are sorry to hear that you are not satisfied with the product you received.
Please contact our customer support team via support@pamo-design.de. We will be happy to find a solution with you.
Best regards from the pamo. Team
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