Panama Hats Direct Avaliações 

It has been an excellent experience buying from Panama Hats Direct,
the processing of the order, the care for the customer and the hat quality, simply put it, it ranks above.
I will definitely recommend Panama Hats Direct, I will only buy Panama hats from them.

I really enjoyed getting a couple hats from these folks. After I placed my order I received regular emails, with pictures, of my actual hats being completed. The updates gave a real sense of working with artisans and not some giant faceless corporation. The hats were done within a few days and arrived within a couple weeks, in a sturdy box with a cardboard form to keep their shape. The sweatbands and hatbands were very well attached and the fit was exactly as I had ordered, using the company's easy-to-use hat-fitting tape you can print on any computer printer. If you really want a hat that fits your exact size head, these folks are a great way to go.

I just bought my second hat and it's great! I had a problem with the website when I ordered, but they worked it out and I got exactly what I wanted. My first hat is a fino and I have worn it so much it's beginning to be the worst for wear, so I made my second one an extra fino. You can definitely see the difference.
Excellent customer service, outstanding product, and well worth the cost. I never used to be a big hat wearer and now I never leave the house without it.

I was very excited to receive my first Montecristi hat. I ordered a 7 3/8 which I thought would be the right size. I ripped open the box and the hat was beautiful I tried it on, It was tight. Furthermore, the brim size that I ordered was smaller than I expected. It was what I ordered. I called the number on the website and spoke with WillIam, the Manager, and he gave me several methods to stretch the hat. Unfortunately, it did not stretch it enough and I called William back as he has instructed me to do. I was told to send the hat back. I told him I would have preferred a larger brim. Three weeks later, i received my new hat. It was a perfect fit and the brim size was just what I wanted. Both hats appeared to be beautifully made(I am no expert) and I have not wanted to take the hat off. I've been in retail and sales all my life: I appreciate great customer service, fine quality and great value. Panama Hats Direct has all three. I'm already shopping for my next hat from Panama Hats Direct.

I purchased two Montechristi hats in 2019 before the summer and have received many compliments. My experience with PHDirect has been stellar. I live in the US, they called me when they were about to adjust the size of my hat in response to a question I listed about the size. They cleared up my concern and sized the hat while I was on the phone, the fit is perfect. They also sent photos at various stages of completion. Before I learned of PHDirect, I bought a hat from another Ecuador company and a number designer brand hats off the shelf at major department stores (made in China) the pricing was very similar to PHD, but the fit feel and overall quality left a lot to be desired. No one compares in quality, service, customer experience or to the value that I have experienced with Panama Hat Direct. My next hat will be a total custom hat.

I have. bought 5 Montecristi hats from Casey this year. The quality of the weave and the blocking is superb, with just the right amount of stiffener to maintain its shape.
I have ordered other hats from other makers in Ecuador and they to don’t compare in fit, weave quality or blocking.
I would compare these hats to Brent Black custom Montecristo hats.
The quality is not hand blocked as is Brent’s, but they are literally a fraction of the price.
If you know your hats I would strongly recommend. You will not be disappointed. They are beautiful!!!!

My wife and I ordered two hats from Panama Hats Direct. It was the best shopping experience we have had in years.
We were able to custom design our hats in the size, style, brim width, shade of color, and hat band style we wanted. William helped us every step of the way. He even managed to find a way to ship the hats to us in a balsa wood box at no additional cost.
He sent photos of the hats being woven, from about 1/4 built through the finished product.
We not only got great hats at a bargain price, we get to feel good about supporting the indigenous craftsmen and women who make them, and about helping to keep this art form alive.
Order a hat or two and see for yourself. These are the best hats out there, at a price that will leave you smiling.

Excellent hat, reasonable price, great weave, perfect block, swift delivery, and professional customer service: what’s not to like?
William is a perfectly patient customer service representative; the ability to chat live with a human being adds so much to the experience. Well done. I’ve posted photos in Fedora Lounge with y highest compliments.

The hat is perfect. Fit's fine, the horsehair band looks good, and the sweatband is a nice touch. It was finished well, with a nice weave, all very professional.

I am a new customer to Panama Hats, but couldn’t be more pleased with my new hat! It is everything I expected, and more! I Know without a doubt that I will be ordering from them again!

Panama hats Direct is a fine company. I have 3 of their hats with one on the way. Casey and William are great people. Very nice and helpful. The quality of the hats are incredible.

I haven't even received my hat yet and William has given me excellent customer service. He should get a gold star for putting up with my changes in mid-order and questions I should have already asked.

After ordering the incorrect size hat they (Mr. William Ramirez (manager)) happily exchanged it for one of the correct size. I was fairly treated and as it was my mistake I paid all shipping cost. I happily recommend Panama Hats Direct to anyone seeking an extremely well made straw hat. The one I have is of the second highest quality with the most incredibly tight weave. As finances allow I will get the #1 highest quality they make and be happy to pay the price. This is the second hat I have purchased from them.

The hat is perfect! Perfect fit, shape and look. This is my second hat from Panama Hats direct. So pleased with the service and quality of Panama Hats.
Randy Dugas

This is my second hat from Panama Hats Direct and like my first one which was a Montechristi hat this one is my every day hat and I feel that this hat was custom tailored to my head. You owe it to yourself to consider their hats. I assure you William, manager and his team will not let you down.

Fortunately, I came upon the Panama Hats Direct website when shopping for a panama hat. The site was very intuitive and provided a plethora of information about panama hats, as well as the selection process for ordering a hat from Equador. I ordered my hat and received it within a reasonable time frame. Moreover, I was updated throughout the process on the creation and delivery of my hat. I am delighted with the quality of my Montecristi classic fino fedora panama hat. I highly recommend Panama Hats Direct.

My customer service experience with Panama Hats Direct has been absolutely first-rate. William Ramirez assisted me every step of the way throughout the entire process from ordering to delivery, often following up several times daily via email, and he worked tirelessly to fulfill my needs for a rush order that, despite the often frustrating and confusing information we were provided by FedEx, still managed to arrive in time before my family’s summer vacation departure.

As for the hat itself, the Montecristi Fino Fino Havana model I ordered and received is a true work of art that fits perfectly and, at least according to my wife, is a “dashing” accoutrement that I’ll enjoy for many years to come. The weave of the straw is so well-crafted that it truly appears to be almost linen-like upon first glance; the quality of the leather sweatband and hatband is impeccable; and the lining fabric is equally rich and of a grade found only in the finest of haberdashery establishments

If you are seeking to purchase a genuine well-crafted Montecristi “Panama” hat that is actually hand-made in Ecuador and sold by a local company based there with customer service par excellence at a very reasonable price point, then PANAMA HATS DIRECT is the only place to shop!

I chose a hat from the sale range. I knew which size, style and weave quality I wanted. I had a requirement regarding the profile of hat too. After placing my order I emailed about that. The response was prompt and positive. I was impressed with the customer service and email communications, including photos of my hat at each stage. I was prepared for the long wait for delivery from Ecuador.
Now the hat has arrived, my expectations of the quality of finish are exceeded. The fit is comfortable.

I received my Montecristi Ultra Fino Panama Classic Fedora last week and it is top notch quality! Manager, William Ramirez was a pleasure to work with. He kept me updated on the status of my hat from the day the order was placed until it arrived in my hands. I would highly recommend Panama Hats Direct to anyone who wants to purchase an excellent, finely crafted Panama Hat.
– Ron P

I don't believe this company exists. I tried to order two hats on two different working credit card and was declined 3 times. I emailed and called their number and have not heard a word back. I got an email stated I am on the hat give a way contest but can't buy any.