Parcelhub Ltd Avaliações 

106
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Lost parcel and no way to track where it’s gone. No picture of delivery (do they actually deliver?) or coordinates meaning parcels can be dumped in bushes without consequence. Customers loosing money.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Useless. Expected a delivery on Tuesday but zero communication from them, so I went to the website Thursday evening and it said "Undeliverable". Complete waste of time using these.

Avaliado com 5 de um total de 5 estrelas

ParcelHub have changed the way we run the eCommerce side of our small business! It saves us hours every day and was super simple to set up, with the help of our rep. The claims process is so m... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Shame on this company. If you are considering using them, just don't. Unless you want a ton of negative reviews and chargebacks from customers that expected their delivery on time. Pathetic. Edit:... Ver mais

Detalhes da empresa

  1. Provedor de soluções em e-commerce
  2. também em
  3. Empresa de Software
  4. Mensageiro

Escrito pela empresa

Parcelhub is the UK's leading provider of multi-carrier delivery solutions and proactive tracking support. Flexible and scalable, its portfolio of services integrates seamlessly with marketplaces, eCommerce platforms and order management systems, providing hundreds of multi-channel retailers, global brands and wholesalers with one access point to 20+ carriers and 600+ delivery options. Distributing more than 8 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to 'pooled volume'​ discounted rates from its carefully selected range of carrier partners, including Yodel, Evri, DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce. Dedicated proactive parcel management comes as standard. Parcelhub is part of the Whistl Group. Whistl is the leading delivery management company enabling customers to get their letters, leaflets or parcels to customers efficiently and cost effectively both in the UK and internationally. It is headquartered in Marlow with 8 depots and 11 fulfilment centres across the UK handling 3.8bn items a year. The company is privately held with over 1,500 employees and a turnover in excess of £600m. It has grown significantly over the years and is now expanding its presence in the eCommerce sector offering fulfilment services to customers through a seamless experience from first click to final delivery.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

106 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 22% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(106)

9 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great company to work with

Parcelhub are a very good company to work with. We have been using them for years as our shipping solution for all of our online orders and shipping. They offer very competitive rates and a great level of service. We also have an account manager, Gary, who is very responsive and always goes the extra mile. I would recommend Parcelhub to anyone looking for a shipping solution.

2 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Parcel Hub have now been collecting…

Parcel Hub have now been collecting from our business for over 10 weeks now and I can only say the service has been excellent. The proactive team that looks after mistakes on parcel deliveries is one of the best parts of the team. This team has saved us a lots of time chasing up failed deliveries through bad addresses. The account manager and his team have been great as well, always reply to emails and call backs. My review will change to 5 stars if this level of service is maintained over the coming months.

24 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ParcelHub are awesome and hassle free

ParcelHub are awesome and hassle free, initially we had some integration issues but was promptly resolved. We had been using Royal mail for all of our orders and having to spend a lot of time (daily) on Royal mail admin and chasing up missing packages, we suffered a lot of lost parcels and unlike Parcel Hub, Royal Mails claims process is not quick and involves a lot of work. Where as ParcelHub Have successfully delivered well over 5000 packages with no discrepancies or lost packages. overall they are impressive, keep up the good work ParcelHub.

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Service

We have used Parcelhub for a few years now, and they go out of the way to meet your requirements, they have a friendly flexible approach, and our Account Manger Trameen Aslam has been top notch, in responses, help, guidance, anything aske of her, she gets it sorted.... fantast in both Parcelhub and Trameen.

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow what a courier!

Parcelhub have really helped our online business, providing a excellent service with great communication. Our account manager is excellent and very supportive and helps with all our needs. Customer support is very responsive with great turn around times. Prices are very competitive, I strongly recommend using Parcelhub.

21 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service and Reliability: ParcelHub Review

I've had the pleasure of utilizing ParcelHub's services for several shipments now, and I must say, they have consistently exceeded my expectations. From the moment I engaged with them, it was evident that they prioritize customer satisfaction above all else.

One of the standout features of ParcelHub is their seamless and user-friendly platform. Navigating through the process of booking a shipment was a breeze, and their interface is intuitive, making it incredibly convenient for both occasional shippers like myself and businesses alike. The transparency provided throughout the entire process instills confidence, as I always know where my package is at any given moment.

Beyond the technological aspect, ParcelHub truly shines in their commitment to reliability. Each package I've entrusted to them has been handled with the utmost care, arriving at its destination promptly and in perfect condition. Their attention to detail and dedication to ensuring packages reach their destination safely is truly commendable.

Moreover, ParcelHub's customer service is unparalleled. Any inquiries I've had were promptly addressed by their friendly and knowledgeable team, further emphasizing their dedication to customer satisfaction. It's evident that they prioritize building long-term relationships with their clients, and it's a refreshing experience in today's fast-paced world.

In conclusion, if you're in need of a reliable parcel service provider that values efficiency, transparency, and customer satisfaction, look no further than ParcelHub. Their exceptional service and unwavering commitment to excellence make them a standout in the industry, and I wholeheartedly recommend them to anyone in need of shipping solutions. ParcelHub has certainly earned my trust, and I'll continue to rely on them for all my shipping needs in the future.

21 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tony and his team are great

Tony and his team are great. Really proactively helpful, efficient service. Parcelhub are really engaged with us, as a business, and we see them as a pivotal partner.

1 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Promise things they can't keep, very frustrating and kept stringing us along

Really poor, this company approached us last year, kept us hanging with various excuses, why they couldn't implement straight away, only last week they said collections weren't an issue, then radio silence. After following up they have said they can't actually manage collections, we've wasted 3 months where we could have gone with a different provider.
From our experience we wouldn't trust parcelhub again, shockingbusiness practice, maybe we've actually been lucky as if their actual delivery is as poor as their managment then we've possibly dodged a bullet

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bloody awful

Bloody awful. Seriously, are there ANY courier / postage related companies in the UK that aren't a completely incompetent, useless, rude, time-wasting, waste of money? Cos this lot are yet another one. Life's hard enough without companies not being able to do their job

14 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incompetent And Lazy

I received a parcel yesterday ordered from Blisswood for me by citizens advice and the delivery driver was rude telling next time he will not carry the package up to my flat which just spells laziness to me, it’s your duty to deliver my package to my flat and I don’t see why a grown up man should be whining about carrying a package, you have the physical strength for that, won’t be surprised if they deny me based on some reviews I have read.

16 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

2023年6月27至今天2023年7月3日

2023年6月27至今天2023年7月3日,我的包裹没有收到。 而且前几天送货员说今天可以送到我手里,结果今天等到现在依然没收到包裹。 然后联系上该公司高层manager致电也向我保证说今天一定会送到;结果还是没有,改为明日才送到。 然后信息manager和致电,不回复也不接电话。 这是该公司的效率和信誉吗?附有照片对话记录。

3 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor service!!

Ordered item from Amazon; tracking number for Parcelhub not recognised on website; no information to advise me who is actually delivering item. Rubbish - will not order anything again which involves Parcelhub. Have contacted seller - Art Shop in Skipton for clarification and no response from them! Hopeless.

5 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Parcelhub are a Fantastic Company!

Parcelhub are a Fantastic Company!

I only have positive things to say and would highly recommend Parcelhub. The team are always friendly, a special mention.....Trameem, awesome individual, always delivers !

22 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Taken all the stress out of deliveries

Our business has grown very quickly in recent months and with the Royal Mail strikes we were struggling to offer our customers an alternative service. The customer service at Parcelhub has taken all the stress out of deliveries and the IT integration with our Shopify and Amazon stores has been very smooth and intuitive to use. Most importantly I cannot fault the customer service from our account manager Tony who is exceptionally responsive and helpful going above and beyond for us . Adam is the IT guru and his calm manner and expert knowledge has made the whole process seamless . We could not be happier with Parcelhub and once again we are able to offer our customers great deliveries. On the rare occasions when things have gone wrong with deliveries we have someone to speak to and real information available to update our customers which keeps them happy too. So glad we found this company!

25 de novembro de 2022
Avaliação não solicitada
logotipo da Parcelhub Ltd

Resposta da Parcelhub Ltd

Good afternoon Aisling,

Hope you are well.

Thank you so much for taking the time to write this review. Your feedback means a lot to everyone here, especially Tony and and Adam! We are grateful to hear you are happy with Parcelhub's proactive approach to multi-carrier delivery management.

We will continue to invest in our technology and customer service to ensure we are instrumental in your future growth.

Kind regards,

Everyone at Parcelhub

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible service

Absolutely terrible service , I wanted to join as a business seller and at the last minute was told the agreed price of 2.40 has gone up to 2.60 as they couldn’t arrange drivers . I wouldn’t recommend them to anyone

24 de outubro de 2022
Avaliação não solicitada
logotipo da Parcelhub Ltd

Resposta da Parcelhub Ltd

Good afternoon Zeeshan,


As discussed our carrier partner changed the agreement at the last minute so this pricing change was out of our control.

You've given us a 1 star review for something we have no control over.


Thanks a lot,

Simon

Avaliado com 5 de um total de 5 estrelas

We have had nothing but amazing service…

We have had nothing but amazing service from the Parcel Hub Team. Tom Spence (Our account Manager) has been fantastic, he calls everyday to see how things are getting on and if we need extra support as we are a new account and are still getting grips of things. Adam is a fantastic asset to the team. He has helped us setup and fix issues we have encountered and is always there to help if we have further questions. ParcelHub is amazing and couldn't ask for more.

31 de agosto de 2022
Avaliação não solicitada
logotipo da Parcelhub Ltd

Resposta da Parcelhub Ltd

Good morning,

Hope you are well.

Thank you so much for taking the time to write this review, your feedback means a lot to everyone here, especially Tom and Adam! We are grateful to hear you are happy with Parcelhub's proactive approach to multi-carrier delivery management.

We will continue to invest in our technology and customer service to ensure we are instrumental in your future growth.

Kind regards,

Everyone at Parcelhub

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