Parcelhub Ltd Avaliações 

Trameen Aslam - My account manager which has gone above and beyond on numerous occasions. Extremely conscientious, engaged and determined to consistently provide a positive result! I believe employees are the true representation of a company's values and ethics. Trameen makes me feel that Parcelhub are a company committed to provide a customer centric, engaged and positive working culture.

Trameen deserves a raise and promotion ASAP!

Parcel hub are great, they have arranged pick up of my parcels and had them taken to the local depot of my chosen courier company. Parcel hub have helped speed up my label making and also will change my pick up parcel days when I request short notice which is helpful as running a small business around everyday life can be difficult and you need companies to be flexible.
Leigh is also helpful and always gets back to be quickly.
Overall I’m please I’m using parcelhub, they take the stress out of that part (parcel pick ups) of running a business!
Caroline
Boh Home

Massively disappointed. The system was good, the price was reasonable the service poor.

Not only did Parcelhub lose over 60 parcels in a month, but when they retrieved a dozen or so of them they sent them back to me broken and still tried to charge me for them.

Others then got retrieved which they sent to customers 2 months later, by which time we had already refunded.

Will not be using them again

ParcelHub have changed the way we run the eCommerce side of our small business!

It saves us hours every day and was super simple to set up, with the help of our rep.

The claims process is so much simpler when things do unfortunately go wrong and the claim team take an active role in helping us file and chase claims with the couriers.

I'd recommend ParcelHub to anyone looking to take their eCommerce business to the next level by automating their parcel booking process!

I really wanted this to work! The website is easy to use and does the 'hard' work of choosing a courier - right? Well, that is where it stops, every parcel, without exception has been delayed by at least a day (not helpful for next day service) and generally, riddled with other issues. Customer services, whilst polite, generally are ineffective and polite platitudes don't get parcels delivered.

So sadly, I will revert dropping my parcels and documents off with the local stationer, where I have some recourse if anything goes wrong.

Great idea, very poorly executed.

The tracking is excellent and showed I had an address issue .. quick message to their face book page and was given the customer service number, they sorted out the problem straight away. Excellent and would be happy to recommend to anyone thinking of sending out parcels via Parcelhub

This is my parcelhub experience:

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28 Sep 2020
1:23pm
Courier Reassigned

28 Sep 2020
7:25am
Courier Not Received

28 Sep 2020
6:11am
Depot manifested for delivery

27 Sep 2020
5:11pm
Loaded To Van At Depot

26 Sep 2020
6:18am
Depot manifested for delivery

25 Sep 2020
4:27pm
Label Reprint

25 Sep 2020
12:12pm
Not Delivered - Large Item

25 Sep 2020
12:09pm
Unmanifested

23 Sep 2020
3:21pm
Courier Not Received

23 Sep 2020
9:10am
Depot manifested for delivery

22 Sep 2020
8:10pm
Loaded To Van At Depot

22 Sep 2020
7:03pm
Parent Child at Depot

22 Sep 2020
7:00pm
Receipt at Depot

22 Sep 2020
6:48pm
Depot Receipt via Trailer

22 Sep 2020
12:56pm
Despatch from Hub - Trailer Scan

22 Sep 2020
12:39pm
Receipt at Hub

21 Sep 2020
6:11pm
C2C Processed-Despatched

21 Sep 2020
2:29pm
Carrier Receipt

21 Sep 2020
1:43pm
Pre-Advice Loaded

21 Sep 2020
1:48pm
Tracking number provided

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I'm imagining a little army of clowns running around in circles all taking their parcels into one tiny clown truck and then running out to put the parcels in another equally tiny clown truck, all the time bumping into each other and dropping parcels on reach other's feet.

Parcel Hub feel like they are consistently working for our best interests. They are competitively priced and have a good selection of courier options available.
Our account manager, Mark has been excellent at understanding our requirements, both in the beginning and as they have continually changed.
Parcel Hub deal with difficulties and challenges well and Mark is happy to get involved to personally help find solutions with me.

Excellent service, price and all round company - would work with them again!

Great, easy to set up, good communication, great rates.

Collection is prompt and easy!

As a e-Commerce business, we worked with numerous logistic companies before and they all start off pretty well. But after the honey moon period or when the business grow and your requirement changes, we found that some of our existing logistic partners just cannot provide the additional service we required. We end up scouting around the market for other partners and even if you are lucky enough to find one, the process of negotiation, IT integration, account setup, etc are just nightmare we don't need.

In the end, we choose to partner with Parcelhub simply because it has the connections we needed with all the carriers. The pricing is very reasonable and the customer service is top notch to say the least. So now we can diversify our shipping profile but manage it all under one account and one company. They also have their inhouse colour coded tracking system which means you don't have to go round different carrier websites to track your shipment as it is now all under one site.

All in all, a very good company to work with. Keep up the good work lads!

Great service an superb IT support to help get us up and running quickly.

We have been using Parcelhub since the very early days of our business, where they were the only company to be patient with our very low rate of daily parcels in the beginning, whilst we built up (over 3 years) to where we are now where we send out over 200 per day.

Their account management is excellent and have been with us every step of the way, and created a bespoke service for us that is vital to the success of our business.

All couriers will have issues with some deliveries, it is impossible to get them all right - not one courier has a 100% success rate, it is unrealistic to expect that in our opinion. We have found that they deal with the odd delivery issue very well.

Not to mention the price for the service is fantastic, and second to none in the industry.

Would definitely recommend to other businesses.

Having had a good relationship with our previous courier, I was loathed to change. However, having had several conversations with Leigh I was assured I had no need to haver reservations.

A few months later everything has been working smoothly and I am more than happy with the overall experience.

They have lost a parcel, and there are no sensible ways of following up. A venal service, open to fraud. Try to avoid any company which uses their "services"

I am an online retailer that uses Parcelhub. I had high expectations - I guess these were from reading the CEO's blogs that seemed to assure that the company really understood that customer feedback is critical for sellers to thrive in marketplaces & that Parcelhub's services would enable better feedback. The blogs & other marketing seemed to promise responsiveness to help their customers grow.

In reality I have been unimpressed with the service I have received. I was not really given a range of choices or explained costs versus quality or given honest feedback that said that "You are too small to access "XYZ service".

The service that I was given lost a lot of parcels & the window for claims is quite difficult to achieve. It has proved very expensive - I doubt I will be able to recoup most of the money. On occasion I was told that I cannot claim because the GPS tracking & photo are compliant in a case where a driver left an item outside a multi-storey block.

Something that companies like Parcelhub need to understand is this: if a customer orders from me, I dispatch it but the courier fails to deliver it then it is me the seller - not the courier - who they will generally expect recourse from & who the negative feedback will go to. Similarly - as the customer of Parcelhub - I turn to Parcelhub for recourse to the problems that I am faced with. I expect them to choose reliable services for their customers. If they partner with extremely unreliable delivery companies & don't give an honest explanation to their customer on the risk/benefit of going with such a service option - then their customer is entitled to hold them responsible - just like my customers are entitled to give me bad feedback for non-delivery.

When non-delivery occurs to my customer - I make sure I rectify the situation extremely quickly & this is the only way that the customer will feel OK about the situation.

Companies like Parcelhub if they cannot avoid working with less reliable carriers - they at least have a moral obligation to offer a more expensive but more reliable option alongside the cheaper less reliable option I wasn't given any options or explanation. I refuse to believe that Parcelhub do not know which of their partner firms are less reliable - their employee in customer services did concede to me that my particular carrier has a reputation for lost deliveries.

I tried to be patient before coming to a judgement. There are nice aspects to the service - such as being easy to speak to someone in IT or customer services. However even this shouldn't be overstated - as on one occasion IT gave my employee wrong advice in resolving a problem that resulted in a couple of hours of extra work.

On the whole I do not feel that the company was sufficiently responsive my feedback or needs. E.g. when expressing my unhappiness with Hermes for the first time, the account manager suggested me to use the Proof of Delivery service, but my actual question was evaded - my question was whether any service other than Hermes could be offered. I was not told that I could access other services. The option of using a different service with Hermes should have been presented as one of a number of options. I do not think I am unreasonable in saying that the account manager appeared reluctant to offer me service options due to the needs & workload of Parcelhub rather than the needs of me as their customer.

Had parcel that come from parcel hub after cancelling an order bye a company that parcel hub are letting trade with them (timeless trading ) that are scamming many people
With broken hoverboards or in my case cancelling an order and Getting something sent that isn't a hover board and then fighting get refund . Or like many other people on trust pilot (go overboard uk ) I phoned parcel hub to speak to someone to report the issue as the site I used had there name on it and it all looked legit . On phone company wouldn't speak About it as they said it’s with the client even tho there activity with this company is helping them to scan people sending broken hover boards or in my case cancelled orders then when want return you have send to Netherlands that post cost 100 pound at my expense. Also in realising I was getting scammed and Cancelled the item I phone DPD and wanting refuse item as i was getting a delivery on day that company said they dident have the hoverboard and I cancelled. On delivery I wanted refuse I spoke with DPD and was informed that parcel hub had put not to leave with neighbour so I got stung ... on several phone calls with parcel hub no one would put me through to manager And kept forwarding me to a number that is for timeless trading . Surely if you are helping a company to Scam people you would have a process . I was spoken to rude the one person even googled the company on trust pilot so he could see the big problem ... he spoke to manager and was told he can’t comment and I should contact timeless trading

We have worked with parcelhub for almost 4 years now and have found them to deliver a professional and transparent service consistently thoughout this period. We currently send around 5k parcels per week with parcelhub.

We have had issues with couriers in the past who have been unable to make changes quickly or adapt to suit our business needs, this was not the case with parcelhub and we have found them to be innovative with a sense of urgency that matches our own.

Our account manager is always readily available to us and has demonstrated a genuine desire to support our business as best he can.

The real win for us with parcelhub was their ability to integrate with the variety of different systems and vendors that we need to use in order to successfully operate our online retail business.

I really cant recommend them highly enough!

Been using Parcelhub over a year now and with the number of carriers they have it has given us more options for our customers.
Keeping all our carriers in one place for one collection and one invoice.
Would recommend

Overall experience has been very good, particularly Leigh Sissons who has been very helpful with everything thrown at him in the last year or so.