Pas Normal Studios Avaliações 189

i bought a mechanism bib short less than 30 days ago and already there is a rip in the groin area after only 2 wears.

i am not asking customer support for a refund but simply a replacement and they still haven't gotten back to me. I only have 3 days left until the 30 day refund and still no reply.

Order Number: W377038

Ich habe eine Radhose von Pas Normal Studio gekauft – bei dem Preis erwartet man Qualität und einen professionellen Kundenservice. Leider keines von beidem!

Die Hose wurde weniger als fünf Mal getragen und zeigte bereits sehr starke Fusselbildung. Als ich das reklamierte, wurde mir von Tobias Kongstad geantwortet – allerdings erst nach über 1,5 Wochen Wartezeit zwischen jeder Nachricht! Die Schuld wurde sofort auf meinen Sattel geschoben (ich fahre einen marktführenden Selle Italia Full Carbon-Sattel). Nach der Einsendung der geforderten Bilder wurde mein Fall einfach ignoriert.

Seitdem herrscht Funkstille. Auf weitere Nachrichten wird schlichtweg nicht geantwortet – seit mittlerweile Wochen. Die Gleichgültigkeit, mit der Tobias Kongstad meinen berechtigten Anspruch abtut und jegliche Verantwortung abweist, ist für eine Marke wie Pas Normal Studio schlicht unverschämt.

Für eine Firma, die mit Exklusivität, Qualität und Design wirbt, ist das Verhalten auf Reklamationen absolut enttäuschend. Ich werde dort nicht mehr kaufen und meinem Netzwerk absolut abraten.

Cuissard acheté sur le site a plus de 200 euros, renvoyé car défaut de conception sur une couture. Ils me renvoient le même article et 150km plus tard encore un défaut de couture. Cette fois, le service client ne me répond plus !! Commande : W373058

I was involved in a crash on Monday and contacted the crash replacement team and attached photos of me and my ripped bib shorts on the same evening.
The support replied very fast the next morning and offered me a 50% discount on the equivalent item.
The discount did work and I hope I'll receive my replacement order soon.

It is an expensive brand, but it offers the best products in the industry (I own some more items from other top notch brands in Europe). Totally worth it!

EDIT: Received my package on time (cross-country, inner Europe).

Same experience as the reviewer "j.Stuempel" below. I bought the 300€ Mechanism Pro Bib Short in Brown color and the fabric is bleeding so much that it has stained the base layer and jersey I was wearing. I have contacted the customer support who didn't take any action or apologized for it. Only that i should reach the store where I bought the bib short. It's the second big problem i Have with one of their bib short. So now I'm done, there are many others better alternative on the market with better customer support and quality control.

best customer service ever

Their cuts and fit are simply horrendous. You buy a 180$ jersey and if you’re not built like a pro cyclist, super skinny arms and shoulders, you won’t fit.
Absolute waste of money on the jerseys and vests.

Excellent fast and friendly service, after I have requested crash replacement. I crashed with a new kit, sent the pictures and have received a coupon code as refund.

Havde købt en Jersey essential fredag d. 11/7 og finder ud af dagen efter, at syningen var gået op ved bagskulderen. Får hurtigt skrevet ind til deres kunde service, og de melder allerede tilbage 20 min efter og får løst problemet. Tirsdag morgen d. 15/7 modtager jeg så en helt ny en! -Så specielt tak til PNS København kundeservice for en ekstremt hurtig service!

I ordered items. UPS said wrong address. Address was correct. No help from PNS and their stupidity AI Support. I spent 450.00 Euros and never received my package. Jonathan Golab Looking at PNS response, that is not true. The address is very correct. Has been the same address for 4 years, and UPS was contacted several times by me and UPS did not respond or allow me to ask what the problem is. I have told PNS the problem, they have my money, and refuse to re-ship the product to me, or refund me. I am honest and would not keep two packages. I do not find PNS solving the problem, but simply making excuses. In life, just solve the problem. It is simple. Send me the package again and I'd be satisfied. PNS clearly can see I never received the package. I was told by PNS I could only get a refund if I returned the items. That is impossible. And it is not a proper way to handle a problem with a customer. PNS and UPS are responsible to fulfill their end of the contract to deliver the goods. I fulfilled my end of the contract by paying promptly, and in full.

I purchased bibs and Jersey and filed a warranty claim. I solved the problem accurately by communicating with the CS person in charge of PNS via e-mail. I think the warranty of PNS was perfect. I have more faith in PNS in the process of resolving this warranty claim. I would like to thank Med for resolving this warranty claim.

My recent interaction with your CS has definitely raised the bar to what to expect from other brands.

Quick response time, friendly interaction, and impressive solution to my request.

Great!

Great service!

Awful. Visited Mallorca store this week. Website said it was open. Made a specific journey it was closed. Tried contacting the store and company for an explanation or apology but just ghosting me! Avoid this brand! Wish I had seen the other negative comments first!

I reported a torn seam in a jersey and the customer support was very quick and kind to respond.

In the case that I had a damaged item, falling below PNS high standards, the team offered me options to resolve. I am very pleased with the solution and the speed of response- thank you!

First of all, loving the brand language, values and as well the community first and foremost. But the customer experience is next level. Extremely quick, professional and acting with 100% dedication to the customer. I have never experienced a more quick and professional customer service when I had a very minor difficulty with a product, which was dealt with extremely quickly and perfectly. Big fan!!

I have been a PNS user since 2020
During this time, I have had many accidents. And PNS managers have always helped me out at the highest level!
Thank you very much!
Respectfully, Tengiz

Quick and efficient service in resolving an issue I had with a bottle. Excellent communication and resolution of the problem in the best possible way for the customer.

Meget ringe kundeservice!!!
Havde returneret en trøje i sidste måned, hvor at jeg stadigvæk til dd har modtaget penge retur. Det er simpelthen for ringe!

Returneringen blev endda udført i butikken ude i Nordhavn, hvor at jeg fik besked på, at det ville gå nogle få dage.